Time Capsule failure, maybe.

Twice in two days my Time Capsule 3T device has failed, giving me a "No DNS" error, and "double NAT" error. Restart did not help. Return to defaults and resetting everything did, but a day later, errors reappeared. Looking at my settings, DNS addresses have disappeared. Suggestions? Cable modem lights appear to indicate it has a signal.

Hmmm that is really poor..
The double NAT error is interesting.. when the modem fails to pick up an IP via the ISP will will sometimes revert to an internal IP.. that would create the double NAT message.
I think you need to isolate which is the problem.. the ISP or the Cable Modem or the TC.
So the first step would be using a computer directly to the cable modem.. or a different router.. you can simply bridge the TC and keep it for backups. But off load its router duties.
Depending on the results.. ie if nothing goes wrong with the TC out, Then the TC is the issue.. but it may not be faulty as such.. just unsuitable..
I would do a full factory reset of the TC.. ie hold in reset and then power on.. keep holding reset for about 10sec until the front led flashes.
You must use the v5 utility.
If you are on lion still http://support.apple.com/kb/DL1482
When you setup the WAN, reduce the WAN port speed to 100mbit.. that might help to keep things working.

Similar Messages

Time Machine/Time Capsule failure to set up

Please help. I cannot get my Time Capsule/Time Machine to work. I have Leopard, and a TimeCapsule connected via ethernet to my BT Home Hub (UK). This connects to my iMac wirelessly. Everytime I try to do my first back up it fails, various messages, such as can't mount disk, can't image disk. I am wracking my brain as to what to do to fix.
Please assist.
Thanks
Sue

Hi Thanks for the response. In desperation I went and dug out my old Maxtor back up drive. Plugged it in via USB, and Time Machine worked straight away.
Time Machine works fantastically - I am now wondering whether to just plug the Time Capsule into the USB?
Otherwise, it is going back to the shop!
Thanks again.
Sue

Selective Time Capsule failure

I have had time capsule working well since March. It is backing up three Macs, a lap top wirelessly, and a mini and Mac Pro via ethernet. About one week ago, it began to fail when the Mac Pro attempted to back up. The mini and lap top continued to work fine. When ever the Pro attempts to back up I get several error messages saying that the hard drive is read only and that it needs to be reformatted. Time capsule appears fine when accessed from the desktop or through the airport utility.
Help, please

I just bought a new MacBook Pro and TC. I received the same error message re: 'read only' and ended getting the TC replaced. I was told it was defective by our local Apple guys.
Perhaps your TC has failed?

Time Capsule Failure

I am taking my iMac for service, replacement of Hard Drive and other things. When I try and back up my iMac I get FAILED message
"Unable to complete backup. An error occurred while copying files to the backup volume."
Can someone give me the low down on Carbon Copy Cloner the free download?
thanks,
BC

I guess the iBrain doesn't know everything.....lol

Time Capsule and Xfinity Routers

I had been using a Time Capsule for a couple years: first with Comcast, then with ATT Uverse, and then back to Comcast. Last year the Time Capsule drive died so I bought a new 2TB Time Capsule. I have been having a recurring problem with this new Time Capsule where every day (usually between Noon and 4PM) the green light turns auburn, the Time Capsule seems to reset itself for 90 seconds or so, and then goes green again. Sometimes it happens late at night 2amish. This usually happens once per day, which in theory shouldn't be a major problem but when I work at home Noon-4PM is a problem. I never had this problem with my old Time Capsule or if it did the same thing it was resetting very late at night when I was asleep.
I called Apple tech support. They said it was a problem with the wifi on my Xfinity modem conflicting with the Time Capsule and I needed to get Xfinity to turn the Wifi off on the modem, which is a SMCD3GNV model. Xfinity told me that I can just use the button on the modem to turn off Wifi. I did. Same problem with the Time Capsule so I called Apple again. The next time Apple told me to have Comcast disable SSID on my modem and open all ports on the modem. Comcast disabled SSID but to have them talk me through opening all ports required paid customer support, and to be honest, I've not really found their service reps to be that smart. I am still experiencing the same problem with the Time Capsule (every day). I should add that the Wifi light is unlit on the Xfinity modem but when I login to the admin interface via my Web browser, I still see Wifi checked.
So, I have 3 questions:
(1) I saw in another thread that there are problems with the latest Time Capsules. Maybe this is a single user problem. Or maybe it is a larger problem. If it is a larger problem, this Time Capsule is still under warranty. I could return it and just use a WD drive via Time Machine and turn the Wifi back on on the Xfinity for a lot less money. But if this was a single user problem then that leads to (2) and (3)
(2) Do I need to turn off the Wifi in the Xfinity admin Web interface since I still see a green checkmark next to Wifi? The signal name no longer appears when I click on the airport icon at the top of my screen, so I assume that the signal is off, but if I need to turn off in the admin Web browser window, how do I do that?
(3) Is there a way for me to open all ports via the Xfinity admin Web interface? If so, how do I do that?
Thanks.

If you have phone service via the xfinity modem you may be stuck with using it in router mode. It depends how phone service is being handled. Nor do you need to do any port opening to the TC.. the TC MUST be in bridge mode..
I downloaded the manual for the SMC
http://media2.comcast.net/anon.comcastonline2/support/userguides/SMCD3GNV_User_G uide.pdf
but it has no details at all.. if you know where there is a more detailed user manual with full guide to the setup of the router please give me the URL.
In bridge there are no ports being blocked. There is one and only one router in such a newtork, the SMC.
The only reason to open ports in the xfinitiy is because both the xfinitiy and the TC are in router mode.. this is the wrong setup at any time.
If you want to pursue the issue.. then you need to be prepared to do a bit of work on the settings of the TC.. and study the logs to see if you can find where the failure occurs.
But you need to know the issue is not the SMC .. so if the TC is off.. then there are no dropouts???
If that is the case the TC needs to firstly have a full factory reset.
The quick method of factory reset.
Power down the TC.
Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
(I fix TC and have several reset levers bent over and jammed or broken off).
Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
Keep holding in reset for about 10sec until the front LED flashes rapidly.
Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.
Redo the setup with all SMB compatible names.. that means.. short.. 2-20 characters, no spaces and pure alphanumeric.
Use fixed wireless channels.. this is really important to keep the SMC separate from the TC. So fix channels on both device.. is what I would recommend. There are only 3 channels that do not overlap.. 1, 6, 11 at 2.4ghz .. set one device to 1 and the other device to 11.
5ghz is less of a problem and the SMC doesn't use it.
Now using a 5.6 utility you need to keep track of the log in the TC and watch when the drop out occurs.
There is also a wireless check in the utility.
I do recommend you set the DCHP server in the SMC which is handling the whole network, to a very short lease time.. eg 20min.
Give me some screen shots of the setup of the TC as you have it now. Particularly the wireless and network setup.

After Mozy's Time Capsule fiasco, looking for cloud alternative

I've kind of had it with Mozy as an adjunct to Time Capsule (e.g. the fire or burglary scenario). I'm a very new customer, a paying customer. It affected my Time Capsule adversely and Mozy has been zero help (details below for potential Mozy customers who want the grisly details). I'm wondering what other options there are out there to back up to a cloud somewhere and am looking for recommendations from someone who had good recovery experiences with postal-mailed recovered files from a service that will work alongside Time Capsule or maybe even integrate with it in some way.
If I might digress for an example... Not too long ago I had a hardware failure with a hard drive (that wasn't networked with the Time Capsule), a unit the Apple Store said was a goner and one that resisted a variety of recovery programs, and this great discount repair place I found (Sassinsky) let me send them a portable hard drive along with my iMac's heart. A week later, back came all my files in separate drive partitions on that portable just as my original hard drive had been partitioned, all the data in the right places. I love those guys at Sassinsky. This is what I want from the cloud, too.
As for Mozy, I've read some user posts of horror stories in how their recovered files came back, scrambled over multiple disks. But in fairness to Mozy, some of those posts are pretty old. So to refocus on my question, are there services out there that will coexist with Time Capsule and that will send you your hundreds of gigabytes of backed up data on a hard drive in a perfect match to your folder structure as it was on your original disk?
And the postscript for those curious about one Mozy experience, a bit off-topic for this forum, though...
First, let me say I am heartened to see some Mozy folks (Dave DeLong and Mark Suman) knowledgeable about the Time Capsule conflict and posting here, engaged and really trying to help users. Kudos, Mozy. But I'm disappointed with Mozy Support when I went through channels asking about my problems with Mozy corrupting my Time Capsule. As others have reported, I get the "Time Machine Error. The backup disk image could not be mounted." I had just started with two paid accounts with Mozy. Wow, what an introduction to a new service. I included links to other users' dialogues about the problem, including some discussions.apple.com chatter.
From Tech Support on Aug. 16 I got a swell response, "We’re sorry about the trouble some of you ran into with this latest version. We’re working quickly to get this issue resolved and expect to release the fix soon." Helpfully adding, "If you uninstall Mozy and reboot, you should be able to use Time Capsule as before. " Of course, this missed the point that in my request for assistance I started off by noting that I had already uninstalled Mozy. Did you notice I said this email came Aug. 16?
I referred my new Tech Support friend Mubarak to the Aug. 13 Mozy blog entry about new v.1.4.3 that provided a link to the "fix" that already had been released supposedly resolving the Mozy conflict with Time Capsule. You can't expect the tech support folks to keep up on their releases. To his credit, I did get a friendly acknowledgement to my rude missive, a promise two days ago to elevate my inquiry, with no further Mozy response. I understand that I'm asking them about an Apple equipment problem, but darn it, their software caused it. I'm just a little tiny user, two paid accounts, but I think maybe I was wise to go month-to-month and not fall for those discounts with the annual subscription.

For those who may belated stumble into this thread and have similar questions about cloud alternatives, I found an interesting comparison article at: http://theappleblog.com/2009/07/16/mozy-vs-carbonite-mac-backup-smackdown/
And with a little more research, I did find that a service mentioned in some posts related to the above review, Blackblaze, does prominently advertise a $189 restore option to a USB drive, which was one of my dreams... see:
https://www.backblaze.com/internet-backup.html
Like Mozy, it has exceptions... "backs up everything on your computer except your operating system, applications, temporary files, or those over 4GB." Hmmm... I wonder if a few of my Final Cut Pro projects exceed 4GB? Like Mozy, it will will let you include physically attached external hard drive. Yay.
Because it requires Intel Macs, I'm thinking that I may keep Mozy for one of my laptops, but switch my main iMac network server to Blackblaze. I've been having problems with Mozy on the laptop, though -- it just stops backing up and doesn't alert me (log shows repeated "churn is not running" and "Could not load version info from server: Error NSUnknownErrorDomain 7." Not very user friendly info. I'll still hold out hope that Apple may do something with Time Machine that would make it easy for vendors to provide a Time Machine compatible service that would integrate seamlessly and adjust fees for all the applications and other memory hog files it would otherwise exclude. I really don't want to have to learn what Mozy churn is, not that my Time Capsule gives me much user-friendly log detail.

Can I use the same Time Capsule to backup two MacBook Pros?

Basically, I want to know if I can backup my late 2009 MacBook Pro and my new one with retina display using the same time capsule? Maybe should I create different partitions on the time capsule?

Yes, provided your backup drive is big enough. For a Time Machine backup your backup drive should be at least twice the capacity of the drive it backs up. In the case of two drives sum the capacities of the two drives. Be sure you backup drive is at least twice that capacity.
You cannot partition a Time Capsule drive.

Can anyone recommend an external storage device to supplement my mac book air? I already have a time capsule but want the new device to replicate the data on that so ideally would like a device that i can connect to the time capsule through a cable.

Can anyone recommend an external storage device to supplement my mac book air? I already have a time capsule but want the new device to replicate the data on that so ideally would like a device that i can connect to the time capsule through a cable.

Hi CJR
I'm not sure how Time Capsule can be replicated onto your external drive but there is a USB port on the back of TC that can be hooked up to any recent external drive.
Another thing to think about , besides a Time Capsule failure, is the theft of your Time Capsule, so it might be a good idea to consider separating any redundant back-up from your Time Capsule or both my be stolen.
TC will back up until full and then begin deleting the oldest back-ups. Mine is a 2TB Time capsule.
My back-up plan is as follows:
1. Macbook Air back-up on Time Capsule though Time Machine backs up everything - I think it's about every 30 min or so.
2. Contacts, reminders, appointments, notes, email are backed up through iCloud.
3. iTunes and non-itunes purchased music is on iMatch (and no need to back-up) and any non-iTunes music is backed up on an HP external drive (in case Time Capsule dies)
4. Photos are on my MacBook Air and are backed up on my HP external drive.
5. Office documents (Excel, Powerpoint, Access etc) are stored in a Skydrive app (like iCloud) and Skydrive syncs these docuemnts with the MS cloud and my old PC and does not alter their native format like storing in iCloud would do.
Cheers

Time Capsule vs Lacie Wireless Space vs ?

Hi folks,
I'm a new proud owner of a 11.6" Macbook Air. I'd like to migrate to it fully from my 17" Macbook Pro, but to do so, I'd like to migrate my music to a NAS, ideally one that could also perform Time Machine backups. I have a wifi-only setup at home right now, with an airport express plugged into my cable modem, and I'd like to stay wifi-only (I rent, and want to run no wires). So either a Time Capsule or the new Lacie Wireless Space (http://www.lacie.com/us/products/product.htm?pid=11565) look to be the perfect options for me. I'd love to go with a Time Capsule, but the reported reliability issues scare me away from them.
So, my questions-
1) Has Apple improved the Time Capsule enough to where it can get a confident buy?
2) Does anyone have experience with the Lacie NAS options to recommend them?
3) Any other ideas?
This is a real head-scratcher for me, and I'd appreciate some input.
Thanks!
sam

I too am exploring the options of Space vs Time Capsule.
Just read "LaCie's unit is mostly limited by its dependence on single-band 802.11n instead of the Time Capsule's dual-band wireless support."
Read more: http://www.electronista.com/articles/10/09/16/lacie.wireless.space.merges.router .and.nas/#ixzz171BUKjy0
Also: "It’s compatible with UPnP/DLNA and iTunes, and you can stream music, movies and photos from a central location and play them on any device.
Moreover, the Wireless Space is Time Machine compatible, so Mac users can use it as a target for their automatic backups and be confident that all important files and media are safely protected."
http://www.techdaring.com/2010/09/18/lacie-wireless-space-takes-on-time-capsule- doubles-as-nas-and-wlan-router/
Regarding failures, I read about the Time Capsule failures and experienced Lacie failures (I've replaced three power supplies on my Lacie d2s, and we just had to send back for a Lacie replacement of my son's d2, less than a year old. So reliability is an issue sometimes no matter where you go. Get a good warranty. Lacie makes such solid products (and backs up there products; one power supply was out of warranty) that I've stuck with them (and my wondering has cost me; I have an Iomega Ultramax that won't wake up sometimes when it goes to sleep, though my Iomega portable eGo has been flawless).
We tried an Airport Extreme a year ago and it just works out of the box; practically no setup. But I have an Airport Express that just up and died after about 2.5 years.
I'd say they were comparably priced for what they each offer, with Apple a bit of a premium overall, and probably a bit more of a premium product to go with the price.
I'm torn. I'd save cash and go with the Lacie, but seeing I plan to use it as a portable NAS and the Time Capsule has a built in power supply it would be easier to carry.
Decisions, decisions.
Message was edited by: Dancin' Brook

Hub with time capsule?

Is the USB port on the Time Capsule compatible with a USB hub? I'd like to use a hub to share more than one printer and/or additional hard drive.
Mine is an older Time Capsule, from maybe the end of 2008 (version 7.4.2 according to AirPort Utility), if that matters.

Is the USB port on the Time Capsule compatible with a USB hub? I'd like to use a hub to share more than one printer and/or additional hard drive.
Yes.

I can't see my time capsule in the finder menu

I just bowgth a new airport extreme time capsule 2T and it´s working fine with the wireles network but I can select it in the finder menu to use it as a back up disk. ¿why?

That's not the way of setting up your Time Capsule as a backup disk.
Instead, you need to set up Time Machine. Open System Preferences > Time Machine > Select Disk, choose your Time Capsule and your Mac will start making backups to your Time Capsule.
Also, are you sure you have bought an AirPort Time Capsule? Maybe you have bought an AirPort Extreme, and this one does not come with a hard drive, so you cannot see it in the Finder sidebar to copy files to it

Stuck in "Looking for Backup Disk" in Time Machine with Time Capsule

I too am having a "Looking for Backup Disk" message going on forever . . . .
I have the following showing in my log (which is for a backup that started almost 6 hours ago . . .)
Starting automatic backup
Attempting to mount network destination URL: afp://Toni%20Way;AUTH=[email protected]/Data
Mounted network destination at mount point: /Volumes/Data using URL: afp://Toni%20Way;AUTH=[email protected]/Data
Disk image /Volumes/Data/Toni’s iMac.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
I am not getting successful backups. I first thought it was a problem with the WD hard drive I had so I invested in a Time Capsule thinking maybe it would work better with the Mac (i.e. Apple to Apple). I got a few successful backups when I got the Time Machine on June 12th but none since. I only just noticed that I wasn't having successful backups as there was no notification. I have tried a Full Reset as per these instructions with no success:
http://pondini.org/TM/A4.html
Help!

I've successfully changed the name of the Time Capsule to "Toni TC" but still no success. It is still sticking at Looking for Backup Disk.
Still have a space in the name.. No spaces. No non-alphanumeric.
Not that I think that is your problem.
From the log the actual unit is mounted and you have everything working but not actually able to copy packets across the network.
I have an ethernet cable running from my cable provider's router to the Time Capsule and then an ethernet cable running from the Time Capsule to the iMac.
This is good... also turn off wireless in the computer to force connection by ethernet only.
But when I go into Disk Utility, it isn't listed in the left hand side.
Only the sparsebundle will list and only when it is mounted.. TC is a network drive not a local drive. It will not show up in disk utility.
Let me suggest you erase the TC and start over.. sometimes it is the only way to get things going again.
A4 reset of TM. http://pondini.org/TM/Troubleshooting.html
And do a verify of the local disk.. A5.
I would also like you to test copying a single large file to the TC.. create a new directory in the TC from finder.. and copy a single large file.. 1GB sort of size and get actual speed measurement from Activity Monitor.

Time Capsule Shuts Down or Powers Down During or After Backup

Just started backing up my wife's MBP (Leopard) to our Time Capsule via Time Machine. Previously the Time Capsule had only been used as an Airport, and had never shut down by itself. Now, inexplicably, the Time Capsule powers itself down. If I stop backing up to it, it stays on. If I run Time Capsule, it powers down. Powers up again fine - unplug, wait 10 seconds, and it cycles to a green light. Then a few hours later, Time Capsule is discovered powered down. Its not the cats, not the dog - it seems to be whenever Time Machine runs.
Checked the firmware on the Time Capsule and upgraded it to the most current. Made no difference.
What is going on?

So this just started happening to my Gen 1 500GB Time Capsule as well. I came across these articles:
http://www.macgasm.net/2010/07/12/time-capsule-recalled/
http://www.guardian.co.uk/technology/blog/2010/jul/13/apple-time-capsule-failure -analysis
The second one claims that the shutdown is due to an "overheating fault in some of the electronics around the power supply." I am going to check the serial number on mine to see if it falls in the range for a recall-replacement (since I am way out of warranty).
Even if yours isn't in the recall range, is it possible it's damaged from prior overheating?

How much more range does this have over the old time capsule?

how much more range does this have over the old time capsule?

Maybe 5-10% better in my experience, but it is impossible to say what your results might be until you try it out in your home.

Time Capsule + DG834G Port Restricted

Hi,
When I go on the connection doctor in iChat it says that my router is 'Port Restricted'. I am using a Netgear DG834G and Time Capsule so how would I get it to stop saying it? I would have thought it wouldn't say that as I'm using a Time Capsule, although maybe it's because I have it in bridge mode with the DG834G? If so, I've already tried to use it not in bridge mode and it didn't work, unless there's another way of doing it?
Thanks

Thanks so much for suggesting those things, I hadn't stopped the firewall on the DG834G, but when I did iChat reported it as 'Full Cone' with a green status and also Back to My Mac had a green status too which it hasn't had before!
I did a port scan and realised that even though the firewall on the DG834G is stopped, the Time Capsule firewall is on instead. I always thought that if the two were connected on 'bridge mode' then Time Capsule didn't have a firewall on, because I didn't see any settings for it on the Airport Utility. So thanks for that because it's now all working!

Time Capsule failure, maybe.

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