Why are my email alerts not being sent?

My SP 2010 server is also the SMTP server and it works. I can drop the email.txt file in the pickfolder and that gets squirted out as expected, and successfully received at the other end.
But I simply can’t get email alerts from sharepoint to work.
I’ve configured outgoing email settings in Central Admin and for the server name, have tried using the machine name, the FQDN for the server (part of a domain) and ip address. All no success.
I also made sure the out going email settings in the General settings of the Web application are correct.
The AD users all have correct email addresses and the profiles and AD records match.
Alerts are allowed, have been set for discussion changes and show up under Manage my alerts but when I make a discussion entry or reply, nothing happens.
Firewall is disabled and no AV software.
What else can I dig into?

Looking at the windows 2008 server event log shows this
An error occurred while talking to SMTP host WIN-MJ4FMGI4DUJ.
Details
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-SharePoint Products-SharePoint Foundation" Guid="{6FB7E0CD-52E7-47DD-997A-241563931FC2}" />
<EventID>6858</EventID>
<Version>14</Version>
<Level>2</Level>
<Task>4</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2014-05-03T16:31:00.593825700Z" />
<EventRecordID>3143</EventRecordID>
<Correlation ActivityID="{128C8FDC-66D6-42A2-8E07-391FD569D481}" />
<Execution ProcessID="1364" ThreadID="3460" />
<Channel>Application</Channel>
<Computer>WIN-MJ4FMGI4DUJ.sp.mydomain.com</Computer>
<Security UserID="S-1-5-21-554836774-1668771559-3205102722-1116" />
</System>
- <EventData>
<Data Name="string0">WIN-MJ4FMGI4DUJ</Data>
</EventData>
</Event>
I suspect it's the "string0" but I don't know where to look.

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thanks

hi,
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<[email protected]> wrote in message
news:8o5Jf.316$[email protected]..
>I am setting up email alerts. I have set the dependencies and verified the
> SMTP address. I have generated the alerts that should have genertated
> emails as a test. However, the emails are not going out.
>
> I successfully tested SMTP relay functionality using Outlook express. It
> does not require authentication. I don't think that is the problem. Is
> there a backend service on the Novell server that needs to be running for
> the alerts to go out? How can I troubleshoot this?
>
> Thank you,
>
> Charles

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Follow or contact me at...
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Message was edited by: Andrew Davies

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