Time Capsule WiFi disconnects when a Fujitsu Siemen Laptop with b/g network

Time Capsule WiFi disconnects when a Windows Vista based Laptop with "b/g" network connects. When i use Macbook with "n" Network.
Surprising that TC and MacBook both from Apple can't stay connected when Fujitsu Siemens Laptop joins through WiFi.
I use a DSL Modem (Speed 1 Mbps) connected thru ethernet to Time Capsule on Bridge Mode.

Yes, n is better, but if you have it running on b/g/n (since you have to with your b/g only notebooks) the n is inactive. Kind of a waste. Others have resorted to adding another wireless router which one set to b/g/n and the other n-only.

Similar Messages

Time Capsule WiFi stops when copying large files to Windows 7 (Bootcamp) using WiFi

I've got a new Time Capsule (Purchased less than a month ago) and a new Macbook Pro.
I copied a large set of files (large in QTY & some Large in size > 2GB) to my Time Capsule from a Windows 7 computure via a Wired connection.
When I access the time capsule from Mac OS X (10.8.2) I can copy all of the existing files to my Mac without any issue (Time machine also seems to be working fine).
However when use I Bootcamp (Windows 7 Ultimate) from my MacBook (The Time Capsule / Airport software for windows has been installed) I can only copy about 100 MB before the WiFi in the time capsule stops working. The WiFi doesn't just stop working for Windows, it stops working on the actual Time Capsule; I can tell because my phone and iPad both lose their connection and the AirPort Utility on the iPad can't detect the Time Capsule any more.
The issue is reproducable every time with the set of files I am trying to copy.
I've called Apple Support and they said there was nothing they can do to help (It took a long time to even convince some one that this is a supported configuration even though the Technical Specifications of the time capsule clearly state that Windows 7 is supported - http://www.apple.com/timecapsule/specs.html "For AirPort Disk with a USB hard drive - PC with Windows XP (SP3), Windows Vista (SP2), or Windows 7 (SP1)") at which point they told me to take it to a Genius bar. I've subsequently done that and been told that they will not support the Time Capsule because I am trying to connect to it using Bootcamp.
From what I've seen on this forum some people previously had this issue and worked around it by downgrading the firmware. However, since my Time Capsule is new, I am unable to downgrade the firm ware (& it is the latest).
Any suggestions?

No, it's not a Windows driver issue. 1) If it was a Windows driver issue the network copy would drop out on the Windows machine or fail rather than the whole Time Capsule losing WiFi connectivity for all devices in my house. 2) I am able to copy the exact same set of files, via the Time Capsule WiFi, when the files are stored on my PC which is plugged in to the Time Capsule via an Ethernet cable.
It's not a problem copying the same files from another location on my network with the MBP in Bootcamp therefore it' not a windows driver issue and it's not a network IP issue. It's a Firmware issue with the Time Capsule.
At best this is a bug that has been reintroduced in the latest firmware which is why the suggestions have been to downgrade the firm ware.
At worst this is a major security issue with the Time Capsule as copying a set of files from it's hard disk via it's WiFi, using a Windows computer, cause the Time Capsule to be subseptiable and result in a Denial-of-Service.

Time capsule wifi connectivity issues -apple tv 2 constantly disconnects from time capsule

Having ongoing issues with Time capsule wifi connectivity throughout house.
Apple TV II and PS3 losing wifi connection on a regular basis causing movies/music/gaming to be interupted.
Anyone have same issues and found a solution?

I bought a Time Capsule this weekend and was having a similar problem whereby my MacBook Pro would disconnect regularly from the wi-fi signal. Previously my MacBook Pro held connection permanently to the previous router fine. It was a pain as I couldn't leave things like SugarSync / Dropbox running as they kept disconnecting. I seem to have fixed it though by using AirPort to manually set the 2.4Ghz channel to a hard-wired value (Manual Set-up->AirPort->Wireless->Radio Channel Selection->Edit ....) rather than letting it automatically select the channel. I used iStumbler to choose a channel that was not congested in my area. I'm hazarding a guess that maybe when the signal went weak for a second, it changed the channel when set to automatic and so knocked out any connections.
Well, it worked for me.

Time Capsule keeps disconnecting while trying to backup or copy files, can someone please help me?

I have a MacBook Pro, a Desktop PC running Windows 7 and a wifi router connected to the Broadband Internet. All devices share the same local network.
My Time Capsule (early 4th Generation) is connected via ethernet directly to the modem, I'm also able to connect wirelessly.
I also have an external seagate 3t drive connected to the time capsule.
For some strange reason, my Time Capsule keeps disconnecting form the Network after I try to access the data either in the tc or the hd, however the light is always green.
The problem mainly happens when copying data either from my Windows PC or my MacBook Pro: eventually, the connection between it and the Time Capsule is lost, interrupting the copy. It keeps happening every time, after a while, and only gets fixed rebooting Windows and the Time Capsule. I can't copy my PC data.
I've tried soft and hard reset, the time capsule it's discoverable again and able to connect either via ethernet or wirelessly, however if I try to copy something to it or do a backup, it immedialty disconnects itself.
Can someone please try to help me solve this issue?
Thanks

Wow! Thanks so much for such a prompt reply and for trying to help me, I really do appreciate it.
Your reply is so detailed because, unlike me, you are an expert, so I’ll try to answer the questions you are asking, however I’m not that good at computers so please be patient and excuse me.
1. Network layout.
What is the wifi router you have??
Answer: I’m connected to the internet through my ISP (centurylink formely Qwest) modem, ZyXel Q1000Z, I went to my modem page and copied this for you, it hope it helpsModem Status
Modem Parameter
Status
Firmware Version:
QZZ001-4.4.015.1-Q1000Z
Model Number:
Q1000Z
Serial Number:
S110Y12050750
WAN MAC Address:
40:4a:03:f4: I deleted some #s to post it
Downstream Rate:
20127 Kbps
Upstream Rate:
892 Kbps
ISP Protocol
PPPoE
Encapsulation:
ATM - LLC Bridged
I presume this is modem as well.. please give all the details of the modem router .. make and model and what role it has in the network.. ie main router or bridged. If wireless is running what you do with it. Are devices connected to the modem router and so some devices are connected only indirectly to the TC?
Answer:
Make and model listed above, not sure about the bridge thing but in the image above it says something about encapsulation, does that help? If the wireless is running, (I assume you are talking about TC) I usually backup my MBP and my Windows PC, I also have a Seagate 3T Connected to the TC and I save music, photos and files on it to share within my network. Yes there are tons of devices connected to the modem, eg. Mac, MBP, MAir, Ipads, AppleTVs, iphones, printers, etc. Although when I first set-up time capsule (about 1 ½ years ago) I created a wireless network connection, Nobody ever connects to that network to access the internet, the only person that connects to the TC is me and that will be either through my MBP or my pc.
I think I should mention that my ISP modem is connected to my PC through and Ethernet cable, although I connect wirelessly to it and my TC is also using an Ethernet cable to connect to the modem, however I sometimes connect to TC wirelessly. Not sure if you needed to know that be just in case.
What setup and role does the TC have.. ie is it router or in bridge. If the main modem is also router than the TC must be bridged.
Answer: Not sure??
What firmware is the TC running?
Answer: 7.6.4
Has this been stable in the past and now has failed.. or was it always bad?
Answer: Yes!, it used to be stable before, I really never had issues, this has happened since last November I think.
2. Initial changes to get the ball rolling.
Let me strongly recommend you do these thing...
Comment:
I’m about to do your recommendations after I finish typing this, however I thought I should mention that while on Windows 7, I am only able to see the TC on Airport Utility as soon as I unplug the TC and plug it back in, other than that TC doesn't show up on it, I am only able to see the TC through Windows Explorer/Network. Also sometimes while I’m doing something else, like being on the net, I notice the HD connected to the TC seems to be reading something
All SMB compatible names.. that is for windows to work properly.. so short.. 2-10 is plenty of characters.. but make 20 the limit, no spaces and pure alphanumeric. (This is narrow, but easy to remember).
Comment:
When doing the factory reset do I need to this SMB thing? I’m a bit confused here, you are talking about me doing manually, so I can type something like this right?
Good TC name. TCGen4
Good 2.4ghz wireless name. TC24ghz
Good 5ghz wireless name TC5ghz
Exactly what format is the USB drive? Is it partitioned GUID and formatted HFS+ on the Mac?? this is the only way really.
Answer: The Hard Drive connected to the TC is a Seagate 3t, I did do a partition GUID and half of it is to be used in my mac and the other in pc, I had no issues in the past with these partitions, I was able to save files from my MBP to the HD and from my PC to the HD, and then later able to see either files on both my mac or pc.
I use my TimeMachine to Backup on the TC and it backs up both the TC and the HD connect it to it, I then have another HD connected to my MBP and do another backup there, I have lost information in the past and that’s is why I do so many backups.
I also wanted to mention that most of the time the TC disappears from the network is when I try to copy something to it.
I'm also enclosing a couple of photos of my windows airport utility, I am not sure if they will help you know something, I deleted my name and Ip address.
Thanks again LaPastenague

My Time Capsule WiFi connection and internet connection issue

My Time Capsule WiFi connection to other devices works fine, but for some reason it can not connect to the internet only when "it feels like it",it will go in and out showing that its connect (green dot on airport utilities) then literaly the next second it disconnected (showing a yellow dot on airport utility) and it does that continuesly sometimes it stops doing for a couple of hours. I basically did every thing like reseting it, unplugging wait for what ever time, and it still does the same thing. i do have ethernet cable connect to the Time Capsule. Also sometimes my airport utilities say it cant find my Time Capsule (rarely) . So obviously i dont have a clue whats going on. PLEASE HELP
thanks

sspence2990 wrote:
The link you showed yes it looks exactly like that, and yes it has a cable connected to it (one of the same ones connected to att tvs boxes). I did the terminal routertrace and this showed up
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 homeportal (192.168.1.254) 2293.483 ms 2129.583 ms 2082.341 ms
2 99-68-232-3.lightspeed.elpstx.sbcglobal.net (99.68.232.3) 40.775 ms 32.629 ms 39.007 ms
You have an issue with the local network. Pings to your local network device should be in the order of 5-10ms tops..
Look at your first line.. 2293ms that is over 2sec for the local router to respond.. but it is likely that little box that is the problem. You will get some websites simply time out if they take that long to respond.
Let me recommend you either get some help from ATT or get a local technician to fix it. There are other better ways to connect things.. in the end getting it cabled with ethernet is the best. Buy a long long ethernet cable if you want to have a test.. so you can plug the TC into the modem. Bypass the HPNA over cable slug.
Here is my traceroute.
macproie-5:~ Ray$ traceroute 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 local (192.168.2.254) 11.264 ms 96.869 ms 100.010 ms
2 adsl1.mel.dft.com.au (203.123.69.176) 9.243 ms 8.630 ms 8.172 ms
3 tge0-1-0-308.core0.mel.dft.com.au (203.123.72.73) 9.315 ms 8.626 ms 8.547 ms
4 ve420.er01.mel01.vic.plat.net.au (14.137.114.25) 9.253 ms 8.845 ms 9.041 ms
5 eth2-1.bdr01.syd01.nsw.plat.net.au (202.62.143.121) 28.359 ms 21.754 ms 21.445 ms
6 google.syd02.nsw.plat.net.au (202.62.143.65) 21.414 ms 21.416 ms 22.131 ms
7 72.14.237.21 (72.14.237.21) 22.410 ms 22.240 ms 21.660 ms
8 google-public-dns-a.google.com (8.8.8.8) 21.423 ms 21.762 ms 21.772 ms
My first local network device is known as a slug.. as it is slow to respond.. but the max response time is still 100ms.. cf that to your >2000ms.

My Airport Time Capsule only works when I turn off and turn on, but I think this may end up with the unit. What can this happening and how to solve?

Time Capsule Airport
Hello to all, good day, sorry my english google, but it is the tool I have at the moment. I'm having trouble with my Time Capsule Airport, I made all the settings according to the manual, but there has been a connection problem with my iMac. When I finish my work I turn off the imac and then again when they return to work and care, it can not connect to Time Capsule Airport, making it impossible to remove the files and make back up by Time Machine only works when I turn off and turn on the Airport Time Capsule , but I think this may end up with the unit. What can this happening and how to solve? Thank you.
Olá a todos, bom dia, desculpe meu inglês google, mas é a ferramenta que tenho no momento. Estou tendo dificuldades com a minha Airport Time Capsule, fiz todas as configurações de acordo com o manual, mas tem existido um problema de conexão com meu iMac. Quando termino meus trabalhos desligo o imac e depois quando retorno pra trabalhar novamente e ligo, ele não se conecta a Airport Time Capsule, impossibilitando retirar os arquivos e fazer o back-up pelo Time Machine, só funciona quando desligo e ligo a Airport Time Capsule, mas acho que isso pode acabar com o aparelho. O que pode esta acontecendo e como resolver? Obrigado.

This is easier to do with pictures perhaps.. since we do not share a common language and machine translation leaves a lot to be desired.
In the airport utility bring up your Time Capsule.
Simply post the screenshots here.
So here is mine.
Click on the Edit button and give us the Internet and Wireless and Network tab..
eg.
Please also make sure you are set to ipv6 in your wireless or ethernet .. whichever is used.. and do tell which.
This is wifi in your computer.
The following are important..
DO not use long names with spaces and non-alphanumeric names.
Use short names, no spaces and pure alphanumeric.
eg TC name. TCgen5
Wireless name TCwifi
Use WPA2 Personal security with 10-20 character pure alphanumeric password.
read apple instructions to help with TM and TC.. they did finally admit it has issues in Mavericks.
OS X Mavericks: Time Machine problems
Mount the TC manually in finder.
AFP://TCgen5.local
When asked for the password .. that is the disk access password and save it in the keychain.
Reset Time Machine
See A4 here. http://pondini.org/TM/Troubleshooting.html

Time capsule keeps disconnecting intermittently. I have reverted to an earlier firmware (7.6.1) but I am still having an issue. Any suggestions?

My time capsule keeps disconnecting intermittently. I have reverted to an earlier firmware version (7.6.1) but this has not solved the problem. Any suggestions?

Disconnecting what?
Wireless?
Internet?
Local lan? Hard disk in the TC?
Pray be specific.
When it is disconnected how do you fix it?
If the computer is plugged in by ethernet and wireless turned off, does the problem stop?
There is a bug .. well several really in the networking of Mountain Lion.. which seems to be worse with the TC.
It will lose access to the hard disk on regular basis. and it is just that .. a bug.. a reboot of the TC fixes it.
Did you use all very short names for TC.. wireless and disk name?
Is the issue with Time Machine? Or what and how are you using the computer that causes the problem.
Pondini has listed several solutions or work arounds for TM. See C section of his KB. on troubleshooting.
http://pondini.org/TM/Troubleshooting.html
C12 and C17 being the most common.. asked several times a day.

Time Capsule WiFi hang-up, Freezes

I have the Airport Time Capsule 2TB, Model A1470 purchased Oct 2013. Whenever backup is configured, Time Capsule WiFi hangs up on both Upload and Download. Testing at speedtest.net repeatedly confirms this. It appears that TC can not do both, backup and provide fast wifi at the same time. I also switched out TC for an old Airport Express and the old Airport was faster and never hangs. If I delete the backup disc on TC and do not configure the TC for backup the problem goes away and the new Time Capsule works great.
Question: Has anyone experienced this as well? And, before I take this back to Apple are there any know solutions that will allow the backup to work while providing fast WiFi?
Note: I have connected a Macbook Pro directly to the cable modem and get the Internet speed I’m paying for, so the problem is not with the cable provider.

Test the TC plugged directly to the modem and your mac pro plugged into the TC by ethernet.. with wireless off.
Do you get your full internet speed?
I would test several times over a period of a week. Apple routers are having issues with some cable modems.. the ones usually cited are Motorola SB6121 6141 but there can be others.
Does the problem occur on ethernet?
The wireless problem can happen to everyone.. that is because Apple have no QoS so it is unable to differentiate backups which are low priority background stuff, and high prority movie streaming for instance. But for most people the actual TM backup which goes every hour is only copying files for a minute or two. If you have very long backups then check how much data is being backed up each time.
You could also use a utility to change the backup to once a day.. when you are not busy.. as a work around.
I do not think replacement will fix the problem if there is no actual speed issue.

Iphone not connecting to time capsule wifi

I recently got comcast connection via modem and it took me forever to connect it to my mac book pro (MBP), time capsule and iphone. Everything was working fine till yesterday, the modem was connected to the time capsule and my MBP and iphone were connected to the time capsule via wifi and life was beautiful. Yesterday, by mistake I disconnected the modem, plugged it back in but could not reconnect the iphone to the time capsule wifi. I hooked up my MBP to the modem, went to network> assist me> and was able to get the MBP to connect to the modem and also to the time capsule as wifi (like before). The MBP works fine as wifi, it will only connect to internet with the ethernet cable or as wifi, but not both. If I set the ethernet on the MBP, then it says "airport has a self-assigned IP address -------- and will not be able to connect to the internet" and gives the same message if I connect successfully to airport using assist me and reboot the modem, then it works fine as wifi but ethernet stops and says "ethernet has a self-assigned IP address -------- and will not be able to connect to the internet". Anyways, I am ok using ethernet or wifi on the MBP, but my iphone does not connect to the time capsule at all, it detects it but does not connect to it. I have tried putting in the IP address, subnet mask, router, dns and search domain as static into the iphone using the MBP airport settings. If I enter these as static, the iphone connects to the time capsule but there is no internet. I have the aiport utility app on my iphone which gives a green light for both internet and the time capsule. But my iphone has a 3G sign at the top right, no wifi sign at all. I also changed to airplane mode and then tried to connect to the time capsule, no luck there. I also reset the network settings in the iphone but no luck. From earlier posts on this, I also checked the channel settings, it is both 5 and 2.4 gHz, so no luck there as well. Please help. I need wifi on my iphone to keep my bill down. Thank you so much.

I just want to add that I can connect the iphone to wifi at the office. So the iphone hardware is ok. Please help

IPhone will not find Time Capsule Wifi network?

recently updated my phone to the latest and greatest, but now it will not find my Time Capsule wifi network... even when standing right next to the capsule itself.
this does not seem to be a problem with an old base station... just the time capsule has disappeared off of the phone's network list. my macbook pro and apple tv continue to function normally... only the phone that is acting up.
anyone have any ideas?

No immediate thoughts other than when I synced my iPhone with my Mac, which was set up to connect to the TC, the iPhone seems to be configured with all the right settings as if they had migrated across.
Perhaps try a resync ?

My time capsule wifi stops working several times per day

In the last several weeks, my time capsule wifi will suddenly stop working. Both the guest and main networks go down. I unplug the time capsule and plug it back in and then it works again for a while. My internet is ADSL. The signal comes in through a Actiontec Modem and then by ethernet to the time capsule which broadcasts the wifi.

Not sure what you mean by "suddenly stop working".
Does this mean the power indictor light on the Time Capsule goes off and then comes back on when you restart the Time Capsule?
Or, does this mean that the power indicator light stays on, but devices cannot connect to the wireless network?
If you are using an Actiontec modem/router and trying to run both "main" and "guest" networks on the Time Capsule, that is creating an error known as Double NAT. Sometimes you can get away with this on a simple home network, but the better option would be to run the Time Capsule correctly in the "Off (Bridge Mode" setting.
Unfortunately, the "guest" network will not operate correctly when the Time Capsule is in Bridge Mode.
If your Actiontec device really is a modem/router or gateway....as we suspect.....the Double NAT error can cause loss of one or both networks, Can you post back with the model number of the Actiontec "modem" that you have so we can check out the possibility that you have an incorrect setup?

Is there a capability to save/export the time capsule settings file when using the iphone/ipad airport utility. the "file" button does not exist on the latest airport utility app.

is there a capability to save/export the new airport 2TB time capsule settings file when using the iphone/ipad airport utility. set-up wasn't a problem but the "file" button does not exist on the latest airport utility app v6.3 to save the configuration file.

the "file" button does not exist on the latest airport utility app v6.3 to save the configuration file.
Sounds like you are a bit confused with version numbers.
Latest AirPort Utility version for the iPhone / iPad is 1.3.3. There is no option or capability to export/import settings on the iOS version(s) of AirPort Utility.....although you could take a series of screen shots and save them for future reference.
AirPort Utility 6.3.x is found on a Mac.....not on iPhone / iPad. Export and Import options are found under the File menu in 6.3.x.

How can I set up mhy Airport Express to extend my Time Capsule wifi wirelessly

I want to extend my wifi off my Time Capsule with an Airport Experess in a part of my house that has no data cable ran to it. How do I do this?
Thanks

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How can I set up mhy Airport Express to extend my Time Capsule wifi wirelessly
Assuming that you have the model A1264 or A1392 version of the Express, it must be located where it can receive a strong wireless signal from the Time Capsule to be able to extend it correctly.
A good general location would be a point that is about half way between the Time Capsule and other area that needs more wireless coverage.
You will use AirPort Utility on your computer to configure the Express. An iPhone or iPad could be used as well.
We can provide more help....if you need it....but we'll need to know what version of AirPort Utility that you are using on your computer....or whether you want to use an iPhone or iPad to setup the Express.
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Can I have my Time Capsule wifi and my Verizon router wifi on at the same time?

I want to have my verizon wifi on at the same time as my time capsules wifi but I don't know if it interfere. There's an app that you can use as a remote for your cable box but you need to be on your routers wifi.
Thanks,
Zach

Suggest that you run a few speed checks on both wireless networks with a computer in same room as the wireless router using a site like www.speedtest.net on your browser.
If you are getting close to your plan speeds, then you likely do not have interference issues.
Most routers will scan to find the best available channel to use, so assuming that your equipment is working OK, things should be OK. Try to keep the Verizon router and Time Capsule at least 6-8 feet, or a few meters from each other.
This assumes that you are not living in a crowded situation like an apartment complex, where intereference is pretty much a fact of life due to the very limited number of wireless channels that are available.

Is there a way to see and have control over who connects to your time capsule wifi network?

Ok, have this question. Have a time capsule wifi network. Have the latest mountain lion on my mac pro. I know if you go into airport utility, and you click on the picture of my timecapsule it shows what clients are connected to my time capsule aka using my internet etc.
What I want to know, is there somewhere I can go on the mac where I can view who is connected to my time capsule wifi in more detail, see amounts of data they are using, and maybe even boot them off, or ban there computer from the network for a while if need be? Trying to assess what family members are using up all our data, and want to ban the appropriate offenders
Even if Mac doesnt have anythink, if you know any third parties from the app store that have an app that is like a "tap" on the top of your Mac that shows networking details, that would be great too!
Thanks heaps!

Nope.. TC are not burdened with controls.. don't you know..
In fact you will find it hard to find a wireless router on the market that mets your specs.. but there is a great 3rd party firmware.. called gargoyle.. this can be loaded like an official firmware in a NETGEAR WNDR3800 which is a fairly cheap very good solid wireless router.. bridge your TC behind this router running gargoyle and you can set quota for all your family members (kids I imagine). Quota can be set for daily, weekly even hourly.. and you can apply throttles or qos.. none of these controls even exist in the TC.

Time Capsule WiFi disconnects when a Fujitsu Siemen Laptop with b/g network

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