TO LONGTIME CUSTOMERS

Why is it long time customers get the shortened of a broad stick never in the history of my adult life have seen so much bad service for true customers I pay 125 dollars for a bit better than basic cable and somewhat fast but slower than my 4g smartphones basic service which I'm using now to tether 2 tablets and and Xbox 360 since my service has been interrupted due to past due 100 dollar payment which my account has always been in good standing have always made sure to pay first time I have been completely disconnected with no way to fix or pat since bank no longer excepted

I agree. My son has a very old Mac running just fine with iTunes 5. He is very young (6) and just uses the Mac as a "boombox" in his room. I keep our other Macs pretty current. I am not going to mess with this Mac since some of my newer Macs are struggling for the first time with iTunes 7. It seems CoverFlow is a resourse hog. I like the new features am am sure Apple will get them fixed, but we all do not need the feature bloat. One thing that was always amazing to me was how smooth things run on my old G3 system in my son's room. The older iTunes were all about small RAM footprint and few processor cycles. I hope Apple is not going the way of Microsoft with adding more and more options just to release an upgrade and then requiring the upgrade for compatablity. I understand that iTunes is a free upgrade, but the hardware to run it is not free.

Similar Messages

Any discount for longtime customers/Senior(s)!?

I chat on line yesterday, trying to find a way to lower my skyrocketing Xfinity bill! Liza was very nice but could not provide a break in the monthly billing. Xfinity is charging 10 bucks for HD Tech Fee, they must be kidding! it shoud be free for Senior!. Anyone got a nice 10 to 20 percent off their mounting TV bill? Every 2 to 3 months, they add a dollar here, a dollar there... I am now at almost 200 dollars a month for a digital starter with digital preferrred (I might cut this one, 18 bucks a month) and I have internet with them. Cannot get any channels without cable, it just sucks. I wonder how much is the salary of the top guy at Xfinity, definitely not a Social Security monthly benefits!Best

Again wrote: According to this post there is no senior discount.Unfortunately, "Comcastcares" posts are sometimes, ummmm, "incomplete". A few areas have negotiated small senior discounts. See, for example, the city of Seattle "Office of Cable Communications" page at http://www.seattle.gov/cable/faq.htm which says:Q: Are there discounts for senior citizens or disabled people? A. Yes. Comcast provides a discount of approximately $5 off of the monthly rate for any tier of cable television service for low income seniors, low income disabled, and people living in non-Section 8 subsidized housing.Retraitee, it would probably be best for to check with your local franchise authority. Contact information should appear on your Comcast bill.

Verizon doesn't care about its customers

I have been a customer of Verizons for a long time they used to be the best in customer service and meeting a persons needs, but this has gone away. They no longer care about there customers they only care about making more money off of us. My bill is currently around $250 per month I have 5 cell phones and 1 home phone connect on 1 plan, and I just added another line which they had me create a new account because I can only have 5 cell phones on 1 plan They said if I added more lines I would loose my unlimited data on 1 of my lines and my plan would increase as well. Nice way to gouge your longtime customers
my plan had
2500 nation wide family plan with unlimited texting
1 home phone connect for my house phone
2 smart phones
2 basic phones
1 basic phone with texting blocked due to being my mother inlaws phone
the end of February I called verizon about adding another line they said the best thing to do was take the basic phone off with no texting off of that plan and put it on its own plan and add the new line to the existing plan so I have the unlimited texting With these phones. So I said that sounds good and they did that I also asked the rep to make sure the phone that had no texting was still blocked. She said it was taken care of. I thought we were all good but I had a feeling it wouldn't be that easy because there's always a issue if you change something with verizon and this is there chance to stick it to you. The rep assure me my bill would be under $300 for both plans.
I Received my bill with them after this it was close to $1000 for adding a line and giving them more business. Wow great way to treat your loyal customers.
I Went to look at things on my Verizon account but I couldn't due to the rep who worked on my account messed my accounts up terribly I found out later
I called and asked to speak to a manager knowing that a regular rep wouldn't be able to handle this and I didn't want to explain this twice
The rep her name Tina said we had a royal mess here on the way things were set u. The way the rep set the accounts up couldn't be done so I had to put the phone line that had no texting back on the original plan and move the new line to its own plan then swap equipment then change both those phone numbers but tIna said she couldn't swap the numbers or she would have to charge me $30 per line to do this. She said I would have to do it on my verizon which I later did but came to find out that the rep who set the accounts up deleted the my verizon accounts so I had to call verizon again to change the numbers in which they waived the fee at that time due to not being able to get onto my verizon. Tina had to to put in several. Hundreds of dollars worth of credits due to the rep changing my accounts to every plan being on its own plan and several hundreds of dollars of text charges and me having to explain things in great detail, and having to let her know how things should have been done rather than how it was done. By the end Tina said she would give me a call on friday at 1 pm and I was talking to her on Tuesday. I even asked her if this was her just making a false promise here or if she was going to call me she said she guaranteed a call which I knew wouldn't happen and never did happen since there isn't any accountability for what there reps say. That day I asked Tina if I can record my calls with verizon she said no it was against the law but they could record it.the credits she said she put thru never were taken care of which I found out the following week because verizon called me threading to shut off my service if I didn't make a payment since I owed them so much.thankfully I wrote down all of the credits that were supposed to be put thru so the rep could put them thru at that time and I paid my balance and they assured me there wouldn't be any more issues.
then Monday April 28th comes along and I have no service due to verizon shutting off my services due to getting another bill for close to $1000
so I call verizon and ask for a manager again go thru the whole scenario and they say say I am paying for extra text charges and going over my 2500 minutes and they tell me I don't have my friends and family set up in which the original rep messed those up when they moved my accounts around. In the meantime my wife is unable to use her phone to call me so she calls verizon and verizon forces her to make a $500 payment or she won't be able to use her phone.
according to this rep I spoke to here on April 28th everything supposed to be taken care of but we will see . I ask how this can be taken up the later and they say you can talk to us
verizon says they want your business and they are the best out there then how could this confusing scenario happen.
I Have spent major hours dealing with this confusing scenario of me having to fight to get my credits I deserve and the stress this has caused my family
where is my compensation
I urge the upper management of verizon to look at how they treat there customers from there own reps not doing as they say they can
I hope your not confused a I am here

I am also a customer of many years. Recently I upgraded my phone, and service on my line. I did not need to, but the information I was given was all a LIE to get me out of my unlimited plan. I was told in order to upgrade I needed to switch to the 6gb max plan that included mobile hotspot at no additional cost. I asked repeatedly if it was no additional cost and for how long. I was told as long as I had the plan. I was then placed on hold for 15+ min where I hung up. I received a satisfaction survey call and let them know I was displeased with being put on hold when I'm trying to spend money. I then received a call from the original customer survice rep, where I asked again about the hotspot. I was then reassured that it was included, and finalized my order. The next day I received a call back on my survey and was reassured again that hotspot was included. I get my phone 3 days later, activate it, and it's not included. I WAS LIED TO... not once, but several times. When I called back they have no information stating that I was told that. Not only was I lied to, but now I'm being screwed with. I think it's time for verizon to go.

Penalizing long term customers for keeping their unlimited data plan is unwise an business

Dear Verizon President and Employees,
I have spoken to three Verizon employees via the phone today who have failed to be able to tell me why I should stay with Verizon. You see I have a very small portion of my plan that is unlimited data, I have it because I have been a long time customer. I don't use a lot of data but when I got I thought I would never use any data. Times change people change in fact my family has changed and I was thinking of adding another line to my account for my son. Maybe at xmas I will buy a tablet but I need to update my phone. I found out that if I tried to upgrade my phone I would lose my unlimited data package plan. Now I understand why Verizon no longer carries an unlimited plan. I actually have worked for a competeing wireless company and they don't offer the plan either. So yes I can understand telling people its a grandfathered plan and we honor our loyal longtime customers who have that plan by continuing to carry the plan as long as they don't remove it from their accounts. I Can understand why if you switch to the convenience of the mobile share plan you couldn't switch back. What I can't understand is why you are forcing your long time customers to question why they should be with you. I don't use huge amounts of data right now but I have been happy not having to worry about my plan and after all I have spent a lot of money with Verizon wireless over the years. In fact lets do a little math I have spent on average on my single line at least $120 a month for the last six years (I am being conservative its probably more like 150 but I think we should be conservative) that's 8640 to Verizon for the last six years... I am looking at wanting another line (Probably will add 50 a month to my phone bill) I am thinking about adding a tablet at xmas. I understand I have to get a separate data plan for the tablet or I would lose my unlimited data another 40 so saying I wanted my two year contract that's almost 200 a month for the next two years in fact lets say its an even two hundred that's $4800 you would get from me for the next four years. Am I such an unimportant customer you would sacrifice that for $300-400 on a phone? It doesn't make good business sense. If I am going lose my plan when I am already shelling out that much money I should look at other carriers who don't penalize their long time customers by saying you can only keep your plan buy paying full price on a phone. You see its dumb your taking away your own juicy carrot. As long as I had something with you I knew I couldn't get with anyone else I wasn't going to look at another service provider. I can get a limited data package plan anywhere and there are very competitive offers. Customers should be able to choose when they want to drop their plans... not be penalized into doing so. Why do you offer a discounted price on a phone? Because the customer is signing a contract they will stay with you for two years. You are guaranteed to get those fees. You have already told me it doesn't have to to do with the phone... if I can bring my own phone to the plan. It has to do with trying to bribe people if you want this phone at this price you have to give up your unlimited data... sadly its a poor choice... I can get that phone at a nice price and give up my unlimited data by going somewhere else... I will pay the same price and you... you will lose not only my money but loyalty... all because I wanted 400 off a phone like your other people get when they sign a 2 year contract and to stay my current plan. Yes I know that you said 95% of people use 2 GB or less that may be true but I want the freedom to be able to choose I am an individual not 95%. And I should be important as a customer. I have been a customer for a long time. My current contract ends in October, So again I ask why should I stay loyal to a company who doesn't stay loyal to its long time customers.
Sincerely
Candice M.

It comes down to money and profits.
The juicy carrot of unlimited is still there. But you buy the device at full price. You pay no upgrade fees and you have no contract. The data costs are not carrots but gardens of green. (money) Those same 95% are now seeing huge overage fees and that is more green to the company and the stock holders.
Sprint & T-Mobile offer unlimited data but their buildouts of 4G LTE are way behind Verizon & AT&T so you may not want their service. AT&T has no unlimited and price and coverage wise are almost identical so no savings there.
Loyality is an over used word. You are a customer like everyone else, no distinction is made because you paid $5,000 or $2,000 it just depends on what service is right for you.
I never take subsidize devices, I don't like contracts and personally I use Verizon for the coverage and I think I have called them less than five times over 30+ years for any service requests or anything.
America is profit generated and you have to remember that. When the customers leave in droves due to lower costs at another provider that is when Verizon will take a long look at trying to get customers back. But that will be many years in the future
Good Luck

Goodbye Adobe.

I'm writing because you deserve it. I've used and loved your products for about 12 years now. As an architecture student I was a long time user of student versions of PS AI ID, and in the first years of my own design practice, various copies of photoshop elements, and I've purchased a number of professional licenses and products of yours on behalf of firms I have worked for. I've taken a recent look at purchasing full versions of CS6 and InDesign (the latest fully purchasable software before CC) and I've been very surprised to find that you only sell student and teacher additions (which I don't want) and it's hard to find legitimate un-opened copies of your software on e-bay (don't want to deal with that either). I've spent all week trying to figure out how to give Adobe my money. I don't want the cloud; I don't have time for the cloud to go down or to deal with it while traveling. It's laughable that you think I'd let your software come between my company and access to our own work in any format. Goodbye for now, we're going over to GIMP, Krita, and a few others in place of the Adobe CS/CC and would be willing to pay for them for the quality they provide, but happily, the former are free. He is no fool who does not pay for what he can't own anyhow. Let me know if I'm missing anything here. I know of several rather larger practices (100+ employees, lots of licenses of AI, ID, PS who are at the moment on the verge of dropping you altogether as well for the reasons I mention above. One interesting thing about the Architectural industry is that we're all getting very accustomed to switching software based on changing needs and demands of the profession. Interfaces and features will come and go, but we're always looking for basic, solid, modeling and image processing workflows that we can use to create and produce, and disseminate the information of our trade (images). The point of the workflow is not the workflow, but the time it gives us to focus on design. Also, personal control of access to that information (these are our ideas, our processes, our delivarables, and a huge part of our company value) is crucial. I'm not saying you won't find people who will continue to do business with you. I am saying that you're inevitably trading away some of your position at the cutting edge in forcing the "creative cloud" on all of your longtime customers who must always have access to their work with no added complication from you. You just killed a lot of loyalty you had spent years nurturing. Hey, it's your business, cash in and so begin the long downward slope but it still goes down as a missed opportunity in the long run. The new first choices and alternative approaches are cropping up all over. I don't see, in an era of emergent 3d printing, digital fabrication, interface revolution etc... what concern of yours would possibly cause you to focus on trying to enforce the present adobe culture instead of embracing all of the implications for your software in the face of new waves of technology as the future focus of the company. The future is looking pretty fascinating right now and you give us: a my way or the highway cloud? Was pirating that big of a problem (it might have been but if so, is this monolithic cloud all you can think of)? For many formerly loyal users, you just put your company in the same expense category as taxes, and poorly contrived socialized healthcare payments (not that all is inherently such) except you don't have government enforcing your costs. You smack pretentiously of fascism. Fascists and the creative class never mix well together long. You're no longer go in the asset column, you're a liability. You're brewing your own thorough demise for a basket load of competitors, and it's sad to watch after all this time.

Hi gener7, I tried your link again from my office computer and it worked! I'm back on my home computer now and your same link takes me to the educational version!! Why is that?
I'm definitely going to have to consider CS6 again because the products are so great and as long as they remain functional, it's a great possibility but now this hurdle appears to be behind me, I'm looking ahead to the next one: what of the commitment from Adobe to cease all updating and service for all CS6 products? What happens in a few years if there is no longer a new operating system that supports CS 6? Also, how can I be sure that Adobe will continue to make this product available? And why has Adobe informed several people I know representing large firms that there was no way to purchase a commercial license of CS 6 any longer, other than previously sold un-opened versions via markets such as e-bay (where, by the way, cs and photoshop boxed versions are selling for double your web price)? Is Adobe considering backing away from the cloud only? It appears to me that what you're sharing here is breaking news and I want to know the rest of the story. Do you think it will be possible to have/ re-establish an ongoing, cloudless relationship with Adobe into the future? If so, I know a lot of other people/ companies who would be very interested in this information. I want the products but it's like, one minute the products and service are available, then they're not at all, then they are again, sort of/ ish. What's next? It won't allow me to order a boxed version and that sort of makes me nervous. I'm outside of my technical reckoning on this but would it be within Adobe's capability to remotely disable all non-cloud CS 6 in the future as well since boxed copies aren't available? I'm finding as I think this through further that I now have a bit of a trust issue with Adobe.
One more critique of the cloud: what of access when networks are down/ internet access is limited or deliberately not available as on certain workstation and rendering/ production machines? There is just so much that the cloud can't do and I'm not sure that I can justify the cost of filling an office with software which may be fully functional for the moment, but is effectively abandoned for the foreseeable future. If there is a reasonable assurance/ defence for the ongoing independent functionality of the CS6 licenses, it would be good to have that in lay terms.
Thanks in advance!

So Apple is making it too hard to buy the new iphone, what is the next best

The nearest apple store is about an hour and a half away for me. I'm told that to get a 3G I should show up at the store at around 7:00 a.m.
WHAT? Apple thinks that they can treat longtime customers like this? I am appalled!
I have already waited weeks to let the buzz die down a bit, But this is just nuts.
My Dumb phone is dying, and I will soon buy a new phone, I wanted it to be the new iphone but I don't think that I will risk the gas and time to drive that far with a maybe.
What do you think is the next best choice and why?

The fact that I have spent my money on over a dozen Apple computers over the years sure should matter to them. But no, the other people should get good service also!
I'm a little confused. Why do you think you're getting bad service and being treated badly at all because they recommended you come early to get the phone? The iPhone is a very popular item. A lot of people want it, and the phones are being made quickly and shipped out by the boatload to stores around the world. Apple has started opening their stores at 8am (that's two hours earlier) in order to help with demand, to make sure there is more store time to serve all the customers (is that not good service?).
If the store is a first-come-first-serve situation, then you're being given exactly the same service as all other customers, and it's not bad service. It's just the best they can manage given the huge demand for this product. If you were running the store, what would you do? Ask everyone who called to bring all receipts to show how much they've spent at the store and the ones who spend the most get to come in first and get the iPhones while the rest wait? I mean, it'd be nice if all Apple stores treated everyone like kings: "Hello, sir, there's 500 people in the store buying iPhones, but we STILL have one for you, and a private table over there to fill out all AT&T forms. Would you like someone to wave a peacock fan over your head so you don't get hot? Come right this way...espresso?"
I don't think they have enough employees or room for that. Not to mention iPhones.
Now some stores have allowed customers to reserve phones. You might talk to your store manager, discuss your situation (the long drive) and see if this can be done.

Poor Customer Service, Phones, and Edge

Hello.
I just wanted to make another official complaint about Verizon Wireless customer service.
I have been using a phone that i received from Verizon as a warranty replacement that was suppose to be "Like New". This was the last of many phones that i was given that where "Like New" but broken when i received it. And even this one was suffering from problems, like a poor quality camera that tints everything rose in color, and a faulty proximity sensor. I ended up keeping this one b/c i was so frustrated with setting up each phone after i received it, then having to return it again. I figure i could bit my tongue and wait a few more months to upgrade completely to a new phone.
Normally after a year with a phone, I would pay the annual upgrade fee and get a brand new phone that would last me about a year before it broke and I could use the annual upgrade to a new one. This system worked out PERFECT for me, but Verizon policy makers decided to get rid of that awesome option.   Then they took away the early upgrade that allowed me to get a new phone a few months before my contract expired. Without any warning. I understand it was a courtesy and they didn't have to tell customers. But it was still something i was looking forward to since my phone and all the replacements from Verizon where broken. And I feel that they could have honored that option until I signed a new contract.
So after all my normal options to upgrade my broken phone (other then buying a full price phone) had been removed by Verizon, I received an email that i could upgrade to the Edge plan and get a new phone early.
Great! but my previous research into edge looked like a terrible financial deal for customers. The idea of paying the full price of a phone over a 2 year period while receiving no discount to the service plan (that includes a premium to subsidize a phone over 2 years) is like paying for a phone twice! What kind of deal/plan is that? Again, the policy makers are making things worse for their customers.
I did notice later, after initially ignoring the Edge offer, that Verizon was now giving a discount on the service plan to Edge users. Even tho i don't think a 10$ discount completely makes up the premium Verizon added into the plan for the subsidized phone it was enough for me to consider making the change. As this is the only way for me to receive a new phone every year at about the point the life of the phone has reached its limits.So today I walked into an Verizon Wireless store to take advantage of the offer to upgrade to Verizon Edge. After waiting 20 minutes to be helped I left almost immediately after talking to a Verizon employee.
He told me that i would have to turn in my current phone!   That is absurd. My contract ends in 2 weeks. I have paid 2 years worth of subsidized payments. I have paid for my phone. I should not have to turn it in when beginning a new contract/plan. And again, the policy makers at Verizon find a fun new way to not care about their longtime customers.
Unfortunately there are still a few things I like at Verizon; like the quality of their cell service and network speed. I'm sure i'll run into problems with another wireless provider, but I'm getting closer and closer to trying out a new company and hoping the evil I don't know is a little better then the evil i do know.
There is no need to respond to this email especially with the typical 'Verizon scripted sympathy.' I just felt the need to voice my opinion and hope that someone that can effect policy and cares for making their customers happy will see this and make an effort to turn things around at Verizon.
Thank you for taking the time to read this and forwarding it up the chain of command.
Adam
P.S. Where have the emails to Verizon Customer Service gone? I would rather send this email directly to a Verizon, instead of hoping someone from Verizon sees this message...
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

    AdamPetrasek,
I am sorry you feel this way about out customer service. We want to leave you a good taste in your mouth after every experience. The Edge is a great offer for those, such as myself, that like to keep up to date with the latest and greatest devices. I know the thought of turning in your previous device can be troublesome but it does provide you with the opportunity to take advantage of our great Edge program. I see you mentioned the $10 discount towards the plan if you participate in our Edge program. There is also an option to receive a $20 discount towards our More Everything plan if you have 10GB or higher. If you have any concerns or questions regarding the Edge program we would be happy to further assist you.
LindseyT_VZW
Follow us on Twitter @VZWSupport

Can't subtotal on measure variables from Query 2 in merge dimension report

I use a query identifying customers (Query1.HH_ID) sold by each salesperson. A second query identifies a subset of those customers who are longtime customers. I merge these queries using the dimension, HH_ID. I project Query1.HH_ID onto the report and create a variable via =If([Query2].[HH_count]=1;1;0) to get a measure which is either 1 or 0 depending on whether a record is retrieved from Query2 with a value for Query2.HH_ID that matches Query1.HH_ID. The report is fine at the detail level, but when I insert a break and try to subtotal the measures, the variable from Query 2 produces a subtotal of 0 even though I can see a mixture of detail records with 1s and 0s. It appears that one cannot subtotal on measures from Query2 in a merged dimension report, or at least not if the merged dimension is not projected onto the report but rather only the dimension from Query1. Is this a known principle?

Hi Michael,
I think the issue is that they Query2.HH_Count is being summed first. So if you have a mixture of values, say
rownumber, value
1,1
2,0
3,1,
4,0
you will get 0 as your HH_count will equal 2.
Try
=If(Query2.HH_count>=1;1;0)
Alternatively try
=If(Average(Query2.HH_count)=1;1;0)
Hope this helps
Alan

Kudos for a Verizon Call Center rep?

Just wondering where I can go or who I can talk to in order for a certain call center rep to get some deserved recognition. I have filled out customer surveys, called different folks within Verizon Wireless and still no result. I am now beginning to wonder if Verizon really cares about their employees like they say they do.
Here is the situation:
I had decided to leave Verizon Wireless after about 10 loyal years with them. First, when the "new every two" plan was discontinued it was and still is, a very sore spot for me and a lot of other longtime customers. Then, back in 2011, some "genius" decided we customers needed to pay $2 to pay our bill online. What a frigging farce. Hell, verizon, if you want $2 more a month, then raise the rates, be honest with the customer and be done with it. I hope the stupid s.o.b. that tried to implement this idea is now on the unemployment line. How frigging stupid can you be?
I had actually went to the point of purchasing a Straight Talk phone. I had planned on using this phone for a couple of months to see if it would do what I needed as far as phone and text service. I had a problem trying to activate the phone. I was scheduled for a cruise during this time frame and could not finish the activation. While on the cruise I was ranting and raving about Verizon Wireless. Sitting at the same table I was at was a lady who finally identified herself as a call center rep. She was very polite, explained that even though she was on vacation, she still had a responsibility to make any Verizon customer happy and to try to solve the problem, if she could. Now here we are, out in the middle of the ocean, hundreds of miles away from land, no cell phone service there, and this crazy lady is trying to solve my phone problems. Talk about dedication!!!!! End result, she made some suggestions for me to try once I got back home. I did what she suggested. Much to my surprise, everything pretty much fell into place. I added an additional internet line, allowing me to discontinue HughesNet. I also upgraded my phone to an IPhone, which is a really easy phone for us old folks to use.
As a result of the time and dedication this person took, not only did Verizon Wireless continue to keep me as a customer, I actually increased the amount of services I get from them. All because some lady, on vacation, literally in the middle of an ocean, took the time to listen to a crazy old man ranting and raving.
She truly deserves to be recognized not only by me, but by Verizon Wireless. She works out of Huntsville, AL.
Who can I contact to make sure she gets the pat on the back she deserves?

I am really glad to hear such a positive outcome for a possible bad situation, here is contact information that may help you voice your positive feedback.
Verizon's Corporate Office Headquarters in the USA:
140 West Street
New York, NY 10007
Corporate Phone Number: 1-212-395-1000
Corporate Fax Number: 1-212-571-1897

So much for values in a company

(deep breath) bottom line is this:
-cant open my work documents as I had specifically asked over and over in convo with sale rep before I even purchased
-conned and mislead into antennae for $32.00 more than they mentioned in sales call
-NEVER TOLD about activation fee of $35.00
-password was suppose to be indicated on sheet and I had to figure out it was on back of device before you put battery in 2 hrs later.
-battery life not great but ok for what I need I think-cant work on it though
-never told about $.25 per minute charge for connecting to it with cell phone............
Overall ths is more of a negative on the sales people although this device does not do what I needed it to do and specially asked for............ (aggrevating!) I am thoroughly disappointed in the customer service. i had higher expectations for VZW. I have family that has worked there for 20+ yrs and I never take advantage of that at all - I am disgusted that VZW treats there longtime customers like crap just like every other company out there................. shame
Sorry I had already written this under the review for the product. its the hotspot 4510 i received it on 12/23 - ordered on 12/20 and thats where it all started (see above)
I am just so frustrated with the way that VZW and so many other companies think they can continue to get over on folks (nice way of stating it). I guess in someway they can b/c we need tv and phones and heat and A/C and so they really nail it ot you and say "oh well you are in a contract now!" disgusted and disgusting!!!

FOUND IT!
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=7E4 F2D7D&nplm=MB129LL/A
Problem solved, thanks apple, you scared me for a second there.

Xfinity Movers Edge Seamless?? Let's explore

Please be aware that xfinity’s Movers Edge service does not work. As a result and after sticking with the company since 2002, I will be taking my internet/tv business elsewhere…anywhere else. Where to begin? First of all, the program sells how easy and seamless it is. To me, seamless does not include me being without service for 20 days. 20 days! I work from home. How am I supposed to accept that? “Oh, we’re busy.” Well, I don’t think it’s too much to ask to have enough staff to cover demand. The way I see it, their view is that new customers are more important than retaining existing customers. That’s bad for business. Secondly, this was after xfinity/Comcast tells me they will call me to finish setting-up the transfer for the date requested. They did not call. I only move the process forward by calling back several days later. The new rep is not even able to acknowledge that my move request was a call back. I’m quickly told that I can self-install that can work for me but later in the call I find out that no, really they have to send out a tech…but no tech is available for 20 days. So the program is neither seamless nor easy. Oh, it gets worse. I’m told, let’s just put in the transfer and you can call the local office to see if they may have cancelations. I don‘t like the idea but agree. The next day, I call the number given to me and I get a general Comcast message saying the number does not work. You must be kidding me. I ask Google to be sure I didn’t transpose the digit. Sure enough, I dialed the right number and it doesn’t work. Come on. There are many other internet and TV options out there competing with xfinity/Comcast. After 15 min of quick research, I decide to cancel my service. I call to cancel. Retention says, “We’re busy. The next available transfer/install date is the same 20 days later than my move date.” Well, that wraps it up. My business is not important to them. It is not hard to find a new partner. So in a nutshell, xfinity needs to say that the move program works if you give 3-6 months’ notice of a move. Maybe then they’ll be able to find a tech to assist because you likely won’t be able to self-install anyway. Oh yeah, for the longtime customers, xfinity appreciates your loyalty, but their loyalty?…draw your own conclusion. xfinity, you have to do better.

I did create 100x100px rectangle at 0x0px. Then I exported that to tiff with anti aliasing on (composition, or whatever it's called in English. Unfortunately changing language in Illustrator is not that easy. Anyway not text anti aliasing).
Problem still exists.
(here is ai file: rectangle.ai)
after export gives:
exported_rectangle.tif
So I believe what you suggested is not an issue.
Edit:
Just to make sure I did export it with text anti aliasing on as well. Effect is the same. I used following export settings:
Color model - RGB
Resolution - 300dpi
Anti aliasing - both as mentioned above
Compression LZA - checked
ICC profile - Adobe RGB (1998)
Edit 2:
Here is screenshot with transparency mask on. That proves there is no white background behind rectangle:
What's even more interesting, when I accidentally pressed Ctrl+C instead of Prt Scr to make print screen and pasted that to MS Paint, I've got exactly same thing as with export:

$10/month/line loyalty credit problem

In April I called VZW asking if there was any better plan or something they could do for longtime customers in light of the better deals that other carriers were offering. I was told that I could get $10 per month/phone on each non upgradeable line. At the time, that was two lines for me. Shortly thereafter I upgraded my phone, so we had three lines that should get $10 off each month, for a total of $30. This was to be for one year's time. Since that time, I have only received the $10 off of my line, four times. I have called so many times asking for help and all they came up with is that the other two line's discounts were cancelled out when we had to temporarily add more data to avoid overage charges. I do not understand how this would cancel out any discounts, but that is what I was told. I have also been assured several times that it was being looked into and that the discounts should start again. I am beyond frustrated with how this has been handled. I have tried, without success, to get the email or phone number of someone in corporate. No one will give me this information. Has anyone had something similar with their account and has it been resolved? I stayed with Verizon because I felt like I was at least getting something in consideration for longtime affiliation. I am going to check out other carriers and see what my options are.

I recently had this happen where they promised credits that never appeared. They used them as a way to offset upgrading my plan and device. Now my bill went way up and no loyalty credits.

Adobe... your arrogance is astounding!

Seriously... how on EARTH can you "stiff" your longtime customers by foisting upon us your Creative Crap...er... Cloud "forced" subscription service. You don't even offer it as an option. It's, "take it or leave it" time with you folks at Adobe. After ALL the money, time, effort, etc. to purchase & learn your software, you turn around and stick it to us. You folks at Adobe should be ashamed of yourselves leaving us "high & dry" with any future software updates. You are soooooooooooooo arrogant. Does ANYONE even read these posts or even care about your longtime customer base? Really? Are you listening Adobe? We do NOT want your CC shoved down our throats. I don't recall getting a letter in the mail or an e-mail asking "my" thoughts as a long time customer wherther or not I wanted or needed the CC nonsense. Nope... you unilaterally took it upon yourselves to stick it to us. You folks better start doing some online research and just see how many people you've alienated due to implementing your extremely poor business model. It's not too late to change back to offering we "simpletons" our preferred method of "buying and using" the perpetual licensed software. Oh how I can't believe how "stupid" that move was on your part.... If you ignore our demands and requests about fixing your "mistake" with the forced CC subscriptions, then I hope Adobe takes a major hit financially... even possibly going bankrupt because of lost sales due to your CC debacle... And please don't lecture us that we "can keep using CS6" or how wonderful the CC is. How corny...
One PISSED off customer...

I totally agree..... Adobe has for some reason forsaken good sense and NORMAL business practise which is creating a product, marketing it and then selling the product and by doing that over the past years, Adobe became the power house that it is in the Graphic/ Design businesses of today (notice the past tense) now, Adobe expects Private and Business licenses to be subscribed to instead of products being purchased. By going down this road, Private and Small business users are going to find that it is going to cost FAR MORE in the long run and will simply move to another product = LOSE CUSTOMERS. Big Businesses will question the extra expendiature where previously they buy a bulk licence and thats it until upgrade time = LOSE MORE INFLUENCIAL CUSTOMERS. I suspect that this move is going to damage Adobe in the Graphics and Design arena be it private, small businesses or big Businesses, I may be wrong as people are tied in for 12 months but I for one, like to have a specific product such as Adobe Photoshop and Lightroom in my name and boxed on my shelves and upgrade when I want, not when it is dictated to me by someone and judging by other threads in the forums, I am noy alone with this feeling and some like Dave has expressed their feelings far more descriptive than me but trust me, I feel the same. I urge Adobe to reconsider their "Creative Cloud" business before it damages your credability as company and allowing your competition to match and quite possibly overtake you in the market and that is something I do not want to see happen.

Disappointment in New Rate Plan

As a long time Verizon user, I have lived with slow software updates and poor global phone selections,but have stuck with Verizon thruout. Now comes this new rate plan that eliminates the Verizon promise made to me of unlimited data forever (come on, I can keep it if I no longer get subsidized phone, really????). If Verizon's objective was to get me to consider other carriers, they have succeeded. Congratulations Verizon!

Tidbits wrote:
How so? unless you are on a grandfathered plan beyond and all 4 lines are on a smartphone.
Please break down your bill. I honestly smell something fishy with what you are saying.
Toyota4x4van wrote:
I, too, am finally done with Verizon. I used to be one of their biggest supporters, but over the past 2 years they have taken every opportunity to screw longtime customers. Reduce NE2 allowance. Eliminate NE2. Eliminate unlimited data. Throttle that data for those of us "grandfathered" in. Add $30 upgrade fee just for the "privilege" of signing up for another 2 years. End "grandfathering". Force us onto unlimited talk whether we need it or not. Price shared data plans so that most families will pay more for less. Re-structure those plans so that anyone with any kind of discount through their employer will lose most if not all of that discount. This is the final straw. I was really hoping that the new family data plans would result in a savings, or at least the same price overall. Instead, I will end up paying at least $20-30 more monthly, for significantly less on my 4-line family plan. Bye bye, Verizon!
Nothing fishy at all.
$80 - 2000 minutes family plan
$30 - unlimited text
$39.96 - 4 lines @ $9.99 (3 smartphone and 1 feature phone)
$99.98 - data (2-unlimited @$29.99, 1-2GB @$30)
$239.94 Total before taxes
Now let's look at the new plan structure.
$120 3-smartphones @$40 ea
$30 1-feature phone @$30
$90 8GB data
$240.00 Total before taxes
Same price for less (I lose unlimited data on 2 lines). However, I also get a discount through my employer for my primary line, and because of the new structure, that discount will be slashed. My employee discount is 15% on the primary line & access ($80, $30, & $9.99) which is $18, plus 20% on the primary line data ($29.99) which is $6, for a total discount of $24.
$217.93 Total before taxes after discount. This is what I currently pay.
Now that discount of 15% will only apply to $40 and the 20% data discount will no longer apply at all because the data is shared rather than being for the "primary" line. So now my discount is $6 instead of $24.
$235.99 Total before taxes after discount. That's $18 higher (ok, so I was wrong when I said $20-30), and I lose unlimited data on 2 lines. I don't want or need unlimited calling or mobile hotspot, so I gain nothing. I will pay more for less.
On the upside(?), I have been told by email from Verizon that family share plans will not be forced into shared data. When upgrading a line, you will be able to keep individual tiered data plans for each line, however you will lose the unlimited regardless.

Verizon not interested in long time customers?

I am upset that Verizon is not willing to extend an early
upgrade to a longtime customer who has been with the company for 13+ years. I
have been having issues with my current phone for the past year and half, and
am 6 months away from an upgrade. I realize that it is early, but since I have
been such a long time customer I would think they would want to keep my
business and extend a courtsey.
I spoke to many customer service agents, who told me they would
call me back, but did not, then when I finally spoke to another agent, was told
that I could add a line and would be credited for doing so, but when I was transferred
to sales, I was told I could not, and sales was stunned I was even offered the solution.
I was offered yet another replacement for the phone I have, it
would be my 4th one. Why they dont want to keep a long time customer by letting
me purchase a new phone at the 2 year contract price, (I'm willing to extend
the contract) instead of paying full price is beyond me. I was told that I
could get an Iphone 4 for $349!! Why do that when what I want is listed for
149.? Why do they not want to retain customers?
I will be leaving Verizon after such a long time and looking at
AT&T and telling everyone I know about it and looking at our business account as well.

sabrasword wrote:
I am upset that Verizon is not willing to extend an early
upgrade to a longtime customer who has been with the company for 13+ years. I
have been having issues with my current phone for the past year and half, and
am 6 months away from an upgrade. I realize that it is early, but since I have
been such a long time customer I would think they would want to keep my
business and extend a courtsey.
I spoke to many customer service agents, who told me they would
call me back, but did not, then when I finally spoke to another agent, was told
that I could add a line and would be credited for doing so, but when I was transferred
to sales, I was told I could not, and sales was stunned I was even offered the solution.
I was offered yet another replacement for the phone I have, it
would be my 4th one. Why they dont want to keep a long time customer by letting
me purchase a new phone at the 2 year contract price, (I'm willing to extend
the contract) instead of paying full price is beyond me. I was told that I
could get an Iphone 4 for $349!! Why do that when what I want is listed for
149.? Why do they not want to retain customers?
I will be leaving Verizon after such a long time and looking at
AT&T and telling everyone I know about it and looking at our business account as well.
There is your answer right there. You "want" an iPhone. You didn't say if you had TEC or EW, so the fact that VZW is offering you a phone replacement after a year and six months is not good enough? You can't take the replacement and ride it out for 4 months till you CAN upgrade? Being a customer for years does not a special situation make. Warranties, upgrade dates, are what they are. Your threat to move companies falls on deaf ears as every wireless company has the same policies.

TO LONGTIME CUSTOMERS

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