TOC Books Closed (All)

I'm using RoboHelp 6, and I can't seem to figure out this
quirky problem:
After building the Help, everything functions properly...
TOC, Browse Order, main topic page is displayed... everything.
When manually looking at the Help system on the server,
everything works properly.
Then, when accessing the Help through a link from a simple
web page, the entire TOC is closed (though everything else works
fine) — even the current book isn't open, though it does open
if selected.
I haven't had this problem with any of the other four help
systems that I've built, and this one is driving me crazy! Any
ideas out there?

Hi Injun Joe
Sometimes we find that the automatic synchronization will
fail under certain conditions.
Here's the deal. When you generate WebHelp and progress
through the dialogs, you find an option for Synchronizing the TOC
Automatically. So the first step is to ensure that is selected.
Assuming it is, another screen or two into the dialogs is an option
that allows you to configure Speed Optimization. Try changing from
Web Site (Internet) to Local PC or Intranet (Internal Network).
Sometimes this little change will cause synchronization issues to
resolve.
Here's why. With the Web Site optimizing, the TOC is broken
into smaller chunks of information. I believe the first level of
the TOC is loaded first. Then other passes load the secondary and
tertiary levels and beyond. There is JavaScript code inserted in
the topic itself that causes the synchronizing to occur. So if the
topic loads up and fires the script to sync to the TOC, but the TOC
segment isn't there, well, you should be able to see where this
could be an issue. By changing the speed optimization, you force
RoboHelp to keep the TOC in a single file. The trade off here is
that it takes slightly longer for the TOC to load up. But it often
corrects synchronization issues as you are reporting.
Hopefully this helps a bit... Rick

Similar Messages

Expanding and Closing TOC books

Does anyone know how to auto-close TOC books after opening a
different TOC book when navigating through the Table of Contents so
they don't all stay open unless clicked again to close them?

Hi again
Sorry, but my participation over in the Captviate forums has
me a bit on the terse side. I often find that it is best to simply
answer the question that was asked and I forget to offer up "best
practices". I've seen so many over there grow frustrated with
answers that contain things like "you should be doing it this way"
and I see comebacks that are angry and whatnot. So my reply style
has changed a bit.
I should also say that when I use the Single Click option, I
also provide the Plus/Minus squares option too. Unfortunately, that
option doesn't become available until you first choose to Add Lines
from Root. The Plus/Minus Squares option allows the user to keep
multiple books open if they so choose.
Cheers all... Rick

Close all TOC books

Is it possible to add a script that closes all the TOC books
at once? My project is getting bigger and we are getting lost in a
sea of TOC books and pages.
Thanks for the assistance!

Your requirements are
1. I need a Expand all/ Collapse all button(s) on the toolbar, which will open and close all books in the ToC. Is it possible to have one? How?
Not something I have ever seen.
2. Is it possible to have a different color for the visited topics on the ToC? How?
Same answer.
Sorry.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

TOC books don't open in Firefox

It has been a couple of months since the 'TOC books don't
open in Firefox' issue was raised, so I was hoping that someone
might be able to help with my problem that seems to be closely
related...
Problem: I am generating WebHelp using RoboHelp for HTML
version 7 and viewing in Firefox 2.0.0.11. The TOC books don't open
in Firefox (IE is okay) via autosync unless I have previously
opened them manually. If I manually open half the books, then only
those books will autosync - it's as if Firefox has to be shown each
book before it will automatically open it when browsing or
searching for topics, etc. When I re-open the WebHelp I have to
manually open all the books again before Firefox will autosync.
This also happens in the simplest of WebHelp projects with just two
books.
Attempts to fix problem: I have made all the changes to files
suggested on the forums and Peter Grainge's (excellent) site. My
default topic is not within a book and is at the top of the TOC.
None of my books are linked to topics. Adobe's official line is "no
issues with Firefox", so they don't know of this problem. I did not
have this problem when using RoboHelp 6.
I need to know if I am alone in experiencing this problem -
if so there is obviously something wrong with my setup, so I will
concentrate on the way that I am using RoboHelp and its
configuration, etc.
If anyone reading this has, or has not, experienced this
problem, please let me know - many thanks.

It has been a couple of months since the 'TOC books don't
open in Firefox' issue was raised, so I was hoping that someone
might be able to help with my problem that seems to be closely
related...
Problem: I am generating WebHelp using RoboHelp for HTML
version 7 and viewing in Firefox 2.0.0.11. The TOC books don't open
in Firefox (IE is okay) via autosync unless I have previously
opened them manually. If I manually open half the books, then only
those books will autosync - it's as if Firefox has to be shown each
book before it will automatically open it when browsing or
searching for topics, etc. When I re-open the WebHelp I have to
manually open all the books again before Firefox will autosync.
This also happens in the simplest of WebHelp projects with just two
books.
Attempts to fix problem: I have made all the changes to files
suggested on the forums and Peter Grainge's (excellent) site. My
default topic is not within a book and is at the top of the TOC.
None of my books are linked to topics. Adobe's official line is "no
issues with Firefox", so they don't know of this problem. I did not
have this problem when using RoboHelp 6.
I need to know if I am alone in experiencing this problem -
if so there is obviously something wrong with my setup, so I will
concentrate on the way that I am using RoboHelp and its
configuration, etc.
If anyone reading this has, or has not, experienced this
problem, please let me know - many thanks.

New TOC Book not appearing in WebHelp output

Hi
My project is proceeding fairly well, considering I've only
been using RH for about six weeks - thanks, in no small part, to
the advice I've found in this forum. I'm hoping someone can help me
with a niggling problem I'm having.
My project is based on a textbook written by my colleagues.
RH has successfully imported all the header formatting from Word
and the resulting TOC is almost perfect. My problem is that my
header 1s link to sections of the book, so I don't have a header
that just gives the chapter name. If I do create these as header 1s
they give me a clickable entry in the TOC which leads to a page
with no content.
I'd like to have an entry in the TOC that gives the chapter
name but which isn't clickable, i.e. is only there so users can
orient themselves and see what each section is about.
I thought I could do this by creating a new TOC book in the
TOC, but not linking it to any page. I've done this, saved
everything and generated afresh, but when I view the webhelp
layout, the book I just created doesn't appear in the TOC. Is there
a way I can do this?
Thanks in advance.
Colin

Hi Colin.
You may be able to do just this with a bit of wizardry! Check
out the RoboWizard's
tips
'n tricks file. It has help on how to set-up redirect topics.
Create one of these and assign it to the book. The redirect topic
would then just redirect the user to another topic.

TOC Book Not Working Properly

Offering this info for anyone else who might run into a similar situation. When reviewing the browse sequence for an RH 10 project, I noticed one topic (page) displaying where a TOC book should have been. The topic being displayed was the topic associated with the book, but the book's subtopics were not being displayed. The topic being displayed for the book included a link to a subtopic listed for the book in the RH project, but the link was dead. The link for the topic worked fine when using the CTRL+W to view the topic from RH. To resolve the issue, I tried deleting and re-adding the book. Recompiled. No change. I repositioned the book (it happened to begin with the same few words as the two previously listed books, and I wanted to eliminate the possibilty of an issue based on beginning multiple books with the same text). No change. Deleted .cpd file (it was over 5MB), opened the project to recreate .cpd file, and then recompiled again. No change. Copied and pasted text from all topics involved into new topics of the same screen name but assigned new .htm page names (so topic text and screen names were identical). Updated links to match newly created topics. Re-added book to TOC. Recompiled. This worked. TOC book now displayed with subtopics, and link from main topic to subtopic was functional again. Anyone else run into something like this, where a TOC book did not display correctly, possibly as a result of a corrupt topic/page within the book that appeared to work fine in RH project?

Hello, and Welcome to the HP Support Community!
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Webhelp RH8: TOC book not linking to topic

Hi (again),
I seem to have another little issue.
In generating our helpsystem, we would like to have books that display general information when clicked and also display the subsequent topics. That all works fine, I link a topic to the TOC book and it displays the contents of the selected page.
However, when I only have a book (no topics), linking a topic does not work. In the output it displays as a page. Is there a way I can have a book linked to a topic while there are no other topics in that book?

Thanks RoboColum(n) for your pointer. Due to time limitations I could only look at it briefly and give it one try. Redirecting didn't work in this instance. I have a few redirect pages which work fine but so far I haven't managed to get a book to display when there is only one page in that book. For now I have avoided the problem by having an empty page when the book is clicked. Not pretty and I will be looking at this again when there is more time.

Plus/minus icon for TOC books

Afternoon all,
So I see that in RH8, I can create a TOC. When in the RH8 application, the TOC Pod shows +/- or expand/contract icons to the left of each TOC book, with little dashed lines to each book/page.
But when I generate WebHelp, no such +/- icons appear.
Am I missing something? Or is the +/- just a feature of the TOC within RH8? I'd like them to display in my WebHelp output like they do in CHMs. I don't necessarily need the dashed lines.
Any clue you can bat my way...
Thanks,
Patrick

Hi Patrick
These are simple images. See if the link below helps.
Click here to view
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

RH8 - TOC books won't collapse in output and search not working

I'm working on a RH8 project with a second author. When I last generated the primary layout (Webhelp),
I noticed that the TOC books will not collapse in the generated output. Also, the Search feature is not
working (Search field is not displaying). (See ATTACHED IMAGES)
Is there something in the Project Settings that could be causing this? I am wondering if we somehow
checked a setting that would force the TOC to stay open in the generated output?
Also, I notice that the Search area seems to be displaying some index items and numbers?
Anyone have any trouble-shooting ideas? I do know that when you initially setup or open a new
RH Project, you have to go through a series of dialogue boxes with various settings. However, when
you go to Project Settings, you don't see all of those settings... so I'm not sure where to trouble-shoot this...
Any suggestions welcome - thanks!
Rachel

Look in the wizard when you generate the help. It looks like you have 508 compliant help turned on.
See www.grainge.org for RoboHelp and Authoring tips
Follow me @petergrainge

Automatically Expand TOC Books

Hi all you experts out there!!!
Is it possible to automatically expand top level TOC books
when the help file is opened?
If so, how can I do it.
Thanks so much for your help, Susan

Hi Roy
Here it is for WebHelp:
And here it is for CHM
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Hi I've a big problem with adobe acrobat reader XI pro and I hope you can help me. The problem is; when I past copied text from some pdf books (not all of them) it past symbols only! wherever I past it! and even if I coped that text from another pdf reade

Hi
I've a big problem with adobe acrobat reader XI pro and I hope you can help me.
The problem is; when I past copied text from some pdf books (not all of them) it past symbols only! wherever I past it! and even if I coped that text from another pdf reader (adobe pdf reader, internet browsers, ...etc.).
This problem started to happen since yesterday when I installed adobe acrobat reader XI pro to try it before I buy it, and before that when I was using the free adobe pdf reader I was totally able to copy any text from any pdf and past it anywhere with nothing wrong.
What can I do?
thank you a lot.

There is no product called Adobe Acrobat Reader Pro. There is
- Adobe Acrobat Pro ($$)
- Adobe Reader (free)
Which do you have? And are you a programmer?

Occasionally, when I try to do a Google search, numerous "opening search" pop-up windows appear. I cannot continue typing in my search until I've closed all of these pop-up windows. How do I stop them from EVER popping up again?!

They are small pop-up windows. When I start entering in keywords to search, ever so often, these things pop-up and not just one. Many of them. Popping one upon another upon another upon another. I cannot enter anything new into the Google search box until I have closed all of these windows. And, commonly, numerous ones of them will pop up again when I enter in the next letter in my search.
This is what it says in the pop-up box:
Along the top it says in the light blue margin "Opening search"
Under the above and in a white box it says:
"You have chosen to open
[a Windows symbol] search
which is a: application/json
from: https//www.google.com
Then on the outline of an inner box, it reads "What should Firefox do with this file?" and it gives the following options:
Open with ["Browse" button]
DownThemAll!
Save File [This one is checked as the default]
Then a check-off box with the text next to it: "Do this automatically for files like this from now on.
Under that is an "OK" button that is gray and cannot be checked and a "Cancel" button that can be. I have never done either but used the "X" in the upper right corner of the box to close out this window.
Now I see I have limited options for "This happened" for frequency. It isn't every time Firefox is opened but it is FAR more frequent than "A few times a week". More like several times a day.

See https://bugs.downthemall.net/ticket/2147
Google Search Bug
Reported by: openid:nathan wride Owned by:
Priority: major Milestone:
Component: Polish/Usability Version: 2.0.10
Keywords: Google search instant save bug Cc:
Operating System: Windows
Description
Hi Guys
I have found a bug/annoying thing that occurs frequently on google. When searching, DTA trys to download the search...
I'll try to attach a screenshot.
Attachments
[https://bugs.downthemall.net/attachment/ticket/2147/Screenshot.png Screenshot.png] Download (113.0 KB) - added by openid:nathan wride 4 weeks ago.
The screenshot that shows the bug.

I need help with closing a running program. It seems like it does not count as a program. Tried to turn of the computer and closing all programs. Please help!?

I have a problem with a grey text box. It writes and says all i do. For example: When i now write it says all the letters one for one. If i open a new rogram it says so. If i click on something it gives me information about it. I can click the box and drag it, but dont close it. I have restarted the computer and closing all windows and programs. It just popped out when i was pressing some buttons on the mac. I think it is a easy way to fix it, but i cant find out what it is named and search for it. I think it is made for help and i did not download anything to get it. If i change user on the mac it does go away when I am on the other user, but i really want to keep the one i have because off all the settings and programs i have.
Please reply if you know anything about this.
This is a printscreen of the box, the language is Norwegian if someone wonder...
It is really annoying, I hope someone can help me out.

Oh thanks alot! Really happy that people take the time to answer my `noob`questions! Would not find that out by my own.
Thanks!

Import of photos is not working. Moreover 'photos' app is not getting closed, it says 'closing all libraries'. Even it is stopping shutdown/restart of my mac.

Import of photos is not working. Moreover 'photos' app is not getting closed, it says 'closing all libraries'. Even it is stopping shutdown/restart of my mac.

Next time you open the photos application hold down both of the keys suggested and then launch the application in the usual way. If you do this you will be presented with the opportunity to repair your library.

My screen continually freezes up. I've tried closing all apps that are openfreezby double clicking on the home button and closing them. I have held down on the home button and start button simultaneously and it still freezes. Can someone out the help me?

MY screen continually freezes up. I've tried closing all apps that are open and have held down the home button and start button simultaneously but neither helped. Can someone out there help me?

Well the next couple of things to try would be to reset all settings, and if that doesn't help, it's probably time to restore the iOS software.
Settings>General>Reset>Reset all settings. That will take all settings on the iPad back to factory defaults. It will not delete anything and you will not lose any data, but you will have to enter all settings again ...WiFi passwords, enable Siri, select your wallpaper, adjust brightness, turn on location services and set privacy settings, etc, etc.
You can read about restoring the software here.
iTunes: Restoring iOS software - Support - Apple
Should you decide to restore the iOS, it is extremely important that you back up first so that you can restore from the backup and then sync with iTunes afterward in order to restore all content back to the iPad. It is all covered in the kb article.
If you do not sync with iTunes, then I assume that you backup with iCloud. In that case you can erase the device in Settings>General>Reset>Erase all content and settings. Once again, backing up with I loud is I,operative before you do this so that you can restore from the iCloud backup after you erase the iPad and start over again with activation.
You should read this first before you restore from either backup.
How to backup and restore from a backup
http://support.apple.com/kb/HT1766
This is a must read before you erase the iPad should you decide to go that route.
iOS: Understanding 'Erase All Content and Settings' - Support - Apple

TOC Books Closed (All)

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