Toc intermittently stops expanding

I'm using Adobe Tech Comm Suite to generate the Webhelp for our product. The call seems to work, but often the TOC refuses to expand. Reloading the TOC frame fixes the problem. What are we doing wrong? The calls to the topics are in the form of links in a hint pane and are in the following format:
<p><a class="help-link"
onclick="openHelpWnd(' /help/KnowledgeBase.htm#kb/securitypols/Working_with_Default_Policies.htm')">Working with Default Policies
</a> </p>

We are generating helps with RoboHelp 7 and ToC (and the rest of the navigation pane) generally works fine with IE6 on XP.
For some reason, the ToC sometimes refuses to respond on Firefox 3:
- When the application opens the "front page" of the help, ToC works OK.
- When the application opens a page context-sensitively, In some cases ToC does not respond at all. It is always the same parts of the application that open help with a dead ToC. Index and Search still work.
Apparently, things get worse on Vista, or if the help is on a server and not on the user's computer.
Message was edited by: perttime. details on Firefox behavior

Similar Messages

Itunes intermittently stops playing in middle of song

Usually, iTunes works great for me, but since version 6 or 7 updates it has intermittently stopped playing in the middle of a song as if it is locked up. iTunes will respond if I restart the song or use the left arrow. Pressing enter restarts the song also. It usually is random but today consistently does it on one song in particular. I’m pretty sure it is not my computer because this is a newly built machine, and iTunes did the same thing on my old HP since version 6 or 7 updates. My old computer also would intermittently drop to half volume randomly and then jump back up randomly (usually after I turned it up to compensate) at inopportune times. This machine hasn’t done that yet (it is running 64 bit iTunes and has only updated from version 8 to the current version) but I’m not convinced it won’t start anytime. Has this happened to anyone else? Any ideas? Thanks for your help.

Hello,
Have you blown the dust out lately?
Get Temperature Monitor to see if it's heat related...
http://www.macupdate.com/info.php/id/12381/temperature-monitor
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons

Mail will not send or receive. It intermittently stops working. Why?

Mail will not send or receive. It intermittently stops working. Why?

I had problems with sending emails from one server in particular, however, I would ask if you have gone to the page of your server and found specific instructions for configuring your mail. My iMAC would not send out emails, so I went to my (Italian) server's page and solved the problem.
It was not sufficient to let the MAC wizard connect you up with your server, and, indeed, MAIL invited me to consider installing the server's email manually. So doing, my problem was solved.
Your server's page should have a list of email programs (cf Outlook, Thunderbird, etc.) , with instructions as to how to configure them. Look for the item referring to Macintosh Mail, keep it in background in order to go back to it as you configure your mail.
My problem was that I could not convince Mail to accept the out connection, but when I eliminated my server entirely in Mail's Preferences, I added that server once again: Mail told me that it could not safely transfer my password and asked me if I wanted to set up the site manually. I clicked on manual, and found very precise specifications as to the number of the port to be used, then instructions on how to find the menu for the out mail, with a particular number I had to insert in the drop-down menu they specified.
It was not as complicated as it sounds here, but requires patience.

HT1551 my apple tv intermittently stops playing music while playing Songza. network connection is strong. i have upgraded to the latest appletv s/w

My apple tv intermittently stops playing music while playing Songza. network connection is strong. i have upgraded to the latest appletv s/w
what can i do to fix this?

Strangely enough, I exchanged the ATV2 and ATV3 and now both work fine. I suspect it may have something to do with the fact that (previously) the ATV3 (1080p) was behind an ethernet hub. Somehow the ATV2 (720p) does not mind being behind the hub. Either that or iTunes suddenly became smarter since the exchange . Anyway, it works now so I'm not touching it. Thanks for the suggestion.

IMac sound intermittently stops working

I have an intermittent sound problem with my new iMac. Periodically, sound stops working in certain user accounts; but, works fine in others. The only way to temporarily resolve the problem is to reboot the computer. Haven't found a pattern to when sounds stops working... please help.

I have the same problem on my 21" iMac purchased in early 2011. My wife's user account is fine. The settings in System Preferences and Audio MIDI Setup are correct. I've tried deleting relevant plist files, all to no avail. Any ideas, anyone?

Webhelp TOC does not expand when I click on links

I have developed a Webhelp system, and it has this weird
problem which I don't know how to fix. Imagine the following
scenario:
I have a topic called "page1.htm", and in that topic is a link
to "page2.htm". [/li]
I also have a topic called "page3.htm" and in that topic is a
link to "page4.htm"[/li]
If I click the link to "page2.htm", it will load "page2.htm"
properly, and expands the TOC and highlights the "page2.htm" item
in the TOC.[/li]
If I click the link to "page4.htm", it will load "page4.htm"
properly, but the TOC does not change at all and "page4.htm" is not
highlighted in the TOC.[/li]
It doesn't seem to matter if the TOC entry for "page2.htm" is a
book or a topic[/li]
It doesn't seem to matter if there are two TOC entries for
"page2.htm" - Robohelp will just expand to the first one.[/li]
Can anyone please help me? Thanks!
Gary

Hi Anne and Leon! Thanks for taking the time to help me sort
this out.
quote:
Originally posted by:
AuthorAnne
What browser are you using, and what version of it? Internet
Explorer Version 6
Does the same problem occur in other browsers? Unfortunately
I can't try it in other browsers because the computing environment
here is very rigid :-(
Do you have any books linked to specific topics? Nearly
every book in the TOC is linked to a topic. Some of them are
synchronised, and others aren't, but I can't figure out what the
difference between the topics is.
In the second page of your WebHelp properties, under Single
Source Layouts, do you have Synchronize TOC set to
"Automatically"? Yes.
quote:
Originally posted by:
MergeThis
Gary, I suspect that you might have multiple calls in the TOC
to the same topic, as alluded to when you say:
"It doesn't seem to matter if there are two TOC entries for
"page2.htm" - Robohelp will just expand to the first one.[/li]").
That's the default behavior for Webhelp.
Thanks for your advice on handling multiple
calls in the TOC to the same topic - I have some deliberately
duplicated topic links so this will be useful. However, I don't
think this is the cause of problem. I built the TOC myself and
there are only 5 duplicated TOC entries, but the problem I am
having is occurring with non-duplicated TOC entries.
Thanks again for your time and help!
Gary
PS, I live in Australia, which explains the time difference
:-)

1131 access point intermittently stops responding

We have an 17 offices with the same basic wireless config. 2 or 3 ap's with the same configuration on them. This one particular office has 2 ap's that intermittently will stop responding to pings and are no longer reachable via telnet or http and users cannot connect through the ap. We are running c1130-k9w7-mx.124-3g.JA1/c1130-k9w7-mx.124-3g.JA1.
I had the site (located in Spain) send me pics of the ap's and noticed that they are not mounted, just laying on ceiling tiles in a plenum ceiling.
Once the ap's are again reachable there is nothing in the log that would suggest there was a problem and the ap does not reboot.
Any ideas?
here is the config...
ap1_spain#sh run
Building configuration...
Current configuration : 6901 bytes
! Last configuration change at 17:23:30 +0200 Tue Sep 14 2010 by dguse
! NVRAM config last updated at 17:23:30 +0200 Tue Sep 14 2010 by dguse
version 12.4
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec localtime show-timezone
service password-encryption
hostname ap1_spain
aaa new-model
aaa authentication login default group tacacs+ none
aaa authentication login no_aaa none
aaa authorization console
aaa authorization exec default group tacacs+ none
aaa authorization exec no_aaa none
aaa authorization commands 15 default group tacacs+ none
aaa authorization commands 15 no_aaa none
aaa accounting exec default start-stop group tacacs+
aaa accounting commands 15 default start-stop group tacacs+
aaa session-id common
resource policy
clock timezone +0200 2
ip subnet-zero
dot11 ssid xxxxxxxxx
   authentication open
   authentication key-management wpa
   wpa-psk ascii 7 03055908555ABA1A1A5F4D071616
dot11 network-map
power inline negotiation injector 0017.0ed7.442f
crypto pki trustpoint TP-self-signed-1171819700
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-1171819700
revocation-check none
rsakeypair TP-self-signed-1171819700
bridge irb
interface Dot11Radio0
no ip address
no ip route-cache
encryption mode ciphers tkip
ssid linvatec
power local 14
power client 14
station-role root
world-mode dot11d country ES both
no cdp enable
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
bridge-group 1 spanning-disabled
interface Dot11Radio1
no ip address
no ip route-cache
shutdown
encryption mode ciphers tkip
dfs band 3 block
channel dfs
station-role root
no cdp enable
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
bridge-group 1 spanning-disabled
interface FastEthernet0
no ip address
no ip route-cache
speed 100
full-duplex
bridge-group 1
no bridge-group 1 source-learning
bridge-group 1 spanning-disabled
interface BVI1
ip address 10.x.x.x 255.255.255.0
no ip route-cache
ip default-gateway 10.x.x.x
no ip http server
ip http authentication aaa login-authentication default
ip http authentication aaa exec-authorization default
ip http authentication aaa command-authorization 15 default
ip http secure-server
ip http help-path http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag
snmp-server view dot11view ieee802dot11 included
snmp-server community xxxxxxxxxxxxxx RO
snmp-server location Barcelona
snmp-server chassis-id ap1_spain
snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart
snmp-server enable traps tty
snmp-server enable traps entity
snmp-server enable traps disassociate
snmp-server enable traps deauthenticate
snmp-server enable traps authenticate-fail
snmp-server enable traps dot11-qos
snmp-server enable traps switch-over
snmp-server enable traps rogue-ap
snmp-server enable traps wlan-wep
snmp-server enable traps config-copy
snmp-server enable traps config
snmp-server enable traps syslog
snmp-server enable traps cpu threshold
snmp-server enable traps aaa_server
tacacs-server host 10.x.x.x
tacacs-server directed-request
tacacs-server key 7 071C244F5B461C1D0D1079282A2D27222D010C
bridge 1 route ip
line con 0
authorization commands 15 no_aaa
authorization exec no_aaa
login authentication no_aaa
line vty 0 4
sntp server 10.x.x.x
sntp broadcast client
end

Hi,
     What is the switchport config of the port connected to the AP? The AP is set to be 100/Full, if the switch isn't set as well, you could be going half-duplex and losing connecitvity due to that.

Satellite P840 Win8 - touchpad intermittently stop responding

Hi, I've had my new laptop for 24 hours, and I've experienced twice a situation whereby the touchpad stops responding permanently, requiring the machine to be reboot (which "resolves" the problem). In addition to that, I've been experiencing intermittent freezes in response for about 3-4 seconds, then it starts responding again.
It's brand spanking new, so this is pretty disappointing. Has this happened to anyone else and if so, is there a fix that doesn't involve returning the unit?
Cheers,
Pete

Hi
Did you notice the same using a connected USB mouse?
Im asking this because from my point of view the touchpad or the system could freezes for some seconds because of stressed CPU.
In many cases the system doesnt response because some processes running in the background stresses the CPU and this leads to such system freezing.
I would not be worry about that check if the system is up to date and if all updates are installed.
In case this issue would not be related to the mentioned background process, try to update the touchpad driver.
Check the Toshiba EU driver page in order to get the latest touchpad driver or visit the Synaptics driver page in order to get the driver directly from touchpad manufacturer page.

Time capsule works as wireless router, but intermittently stops backing up because it is not recognized

So here is the scenario. I just purchased a new 2T Time Capsule about a month ago. At some point, about a week ago it stopped working correctly. A few things that I've noticed:
1. The wireless router works just fine.
2. Every once in a while (more often than not) my computer (Mac book pro) will not recognize the time capsule and it will therefore not do it's wireless backup. I can no longer use it to store data.
3. What works? Unplugging the time capsule for about 20 seconds and then reconnecting seems to fix the problem, but will then the same problem will recur spontaneously.
4. Sometimes, I'll restart my computer and that will fix the problem, but again time capsule will drop off from the shared devices.
5. Interestingly, when TC is not recognized by my mac book, the Home Sharing feature of Apple TV also is rendered non-functional.
Any ideas? is it a hardware issue? If so, is it my Mac book or my TC or both?
Thanks for your advice in advance

I have seen a few posts on this one and the issue is very likely to be the way Auto channel changes take place.. for some unknown reason, the wireless can still connect as a router but the arp address is lost in the ARP table on the computer. So open a terminal and type arp -a soon after a TC restart when TM can see it.. you will see the TC MAC address listed. Once the TC is no longer recognised again do arp -a and you will find the TC is no longer listed. It is possible to force a static listing to the ARP table, but it seems to be much easier and better to simply lock the wireless channel.
Using the airport utility go to the TC setup and open the wireless area. Airport on the top menu.. wireless on the tab under that. where it says radio channel selection change to manual.. give it a fixed channel, for 2.4ghz it is best to pick the least used channel and you will need to use some site survey software to do this.. kismet, inssider for pc is superior to most Mac utilities at the moment. There are only 3 non overlapping channels 1, 6, 11 (12,13 outside USA). Pick one. I would also give a separate name to 5ghz wireless so it doesn't switch between the two.. that means you will have to change manually if signal drops out as it does more readily on 5ghz. The locking of channels seems to help the Mac not lose the MAC address in arp..though the actual mechanism is unknown to me.

Webpages intermittently stop loading, it is as if there is no longer any internet connection, however internet is fine because Chrome and IE can display pages.

Webpages will simply stop loading, the connecting logo spins as if it is trying to connect but nothing ever loads. Even after closing Firefox, the firefox process in task manager will not disappear by itself and has to be deleted manually, until it is deleted, Firefox cannot be loaded. Other browsers (Chrome & IE) continue to load pages fine when this happens.
This problem has been going on for a while now but getting gradually worse. I am now at the stage where webpages will stop loading after about 10-15 mins. The problem appears to only happen when I have visited a page that requires the flash plugin to work. After reading other related entries in this support forum, I can safely say that I think Flash is the problem. Whenever the plugin is disable the problem never happens. Flash also appears in the crash reports from FF. See below for my system stats.
Windows 7 64 Bit
FF24
Flash = 11.8.800.168 with hardware acceleration turned off
Flash Protected mode = 0
Number of net connections in FF = 64 (same problem occurs with 256 or 48 connections)
Virus Killer = Bit Defender (Firefox is registered as an exception). Problem happens even with virus software disabled.
Computer is certified clean of malware, spyware and viruses.
I can see that this is a reoccurring problem that seems to pop-up with different FF versions.
I have tried all of the suggested solutions on other posts, including various types of full reinstall but to no avail.
Finally, I am not prepared to reinstall Windows over this so please do not bother offering this as a solution, furthermore, I am not prepared to downgrade my Flash to a less safe version, especially when other browsers can work with Flash with no problems.
I look forward to hearing a solution.

Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Hot Keys to switch tabs intermittently stop working (Apple-Option-[)

I've been used to using Apple/Command + Shift + [ to go to next and previous tabs for ages. I used to use Apple + Shift + Arrow keys, but when Safari made the brackets the new default, I figured I'd update.
I seem to keep having an issue multiple times a day where Safari stops responding to the Apple + Shift + Bracket shortcuts. When this happens, Ctrl + Tab still works, and I just discovered that Apple + Shift + Left/Right Arrows also still work.
I can't seem to trace the moment where they stop working, or when they return. Restarting the browser doesn't seem to help. Nor does sleeping and re-awaking, although a restart does. However, even without a restart, they do eventually come back.
I detest input managers and unsupported plugins, so neither are installed. I have NO keyboard shortcuts configured in SysPrefs. I have no idea what could be the cause. Is anyone else experiencing this?

The Mac inherently keeps all input methods active, such that you could type alternate keys on alternate keyboards.
If you have third party add-ons that might change the way Bluetooth works, those would be the primary suspects.
Be sure all your Drivers are completely up-to-date, and batteries in battery-powered devices are still strong.
Bluetooth uses the same part of the frequency spectrum (but a different modulation technique) as cheap WiFi Routers, baby monitors, and microwave ovens. if you live in a busy apartment building, there may be very high levels of interference.

Why does the AirPort Express intermittently stop routing?

One minute I'm surfing the net just fine and suddenly the router stops working. I will have to reboot it before it starts working again. Any ideas as what is causing it to stop?
Thanks in advance.

Thank you!!!
I don't think #1 is the cuase since there are no other electronic devices (other than cell phones) in that area. I also don't think #2 is the culporate since the access point and the cable modem sit next to each other and are coneccted with a short ethernet cable. But, I think #3 is the more likely cause. I've tried contacting my cable modem provider but they don't want to deal with a wireless router since it's not something they supply. Is there something I can do on my own? Or is there a way I can prove to them that it's something (specifics) they'll need to fix?

MacBook Pro Charger - Intermittantly Stops Working

Hi All,
I have had my macbook pro now for just over a year and unlucky for me im 20 days out of my 1 year warrenty and now not entitle to upgrade to apple care because of this when i phoned techincal support
The macbook pro charger is working intermittantly so it isnt completely dead.
if i wiggle it around or sit the cables just right it will work but it isnt working 1005 off the time like it used to.
I have a 2010 macbook pro with the L shape charger. I have manager to get another old style T shape charger off my friend which works perfectly with my macbook pro but will this harm my battery life because im using an "older" charger? but its brand new. also do you think its worth going into my local apple store in milton keynes to see if they can help me at all? as my gripe is you pay £1000 for a laptop and one year on the charger brakes. And i do look after my equipment. Its not like i throw it about or mistreat it.
I think it could of happened early if i used it more.
Is this a common fault?
Thanks
Daniel

If you have bought AppleCare Extended Warranty, MBP is in warranty for 3years
from the date of purchase.
Best thing to do, is to take the MBP to the Apple store for evaluation and possible repair / replacement.
Try Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".

Sound intermittently stops working on my PowerBook G4

I am not sure where to post this problem. I have a PowerBook G4 running OS 10.5.5. The sound sometimes stops working so that I can not hear the audio portion of movies. I have to do a restart to get it working. Today it took three restarts to get it back. I have repaired permissions, removed the sound preference but I still have the problem. Any ideas would be GREATLY appreciated. Thank you

This was a common issue till one of the Leopard Updates. Archive & Installs are real nice in Leopard. You might consider that. It takes a 60-90 minutes with updates, but is clean, and harmless. Backup, first, of course.

Open Directory intermittently stops responding

I'm trying to figure out how to get OD working reliably.
I've had a mac mini running OD and file services as primary authentication adn user managemetn.
I'm now running AD for user auth, and a standalone OD mac mini (10.9.x) with no other purpose in life but to be the OD master, on a new - ish Mac mini that hasn't evinced drive errors.
Nevertheless, OD simply gives up on an intermittent basis. I usually figure this out when I load system preferences and I cant get a list of replicas. Or when binding a new computer and it throws an error.
Rebooting clears the problem - for a little while. I can bind, the Server.app behaves properly, etc.
I also make sure to not leave a user session or server.app running, but log all the way back out.
Now - is there any way to verify the integrity of the db (and fix it)? Or to export/reimport the db without losing all my bindings and management settings in workgroup manager, but get a cleaner running copy?

1. The OD master must have a static IP address on the local network, not a dynamic address.
Check
2. You must have a working DNS service, and the server's hostname must match its fully-qualified domain name. To confirm, select the server by name in the sidebar of the Server application window, then select the Overview tab. Click the Edit button on the Host Name line. On the Accessing your Server sheet, Domain Name should be selected. Change the Host Name, if necessary. The server must have at least a three-level name (e.g. "server.yourdomain.com"), and the name must not be in the ".local" top-level domain, which is reserved for Bonjour.
Check
3. The primary DNS server used by the server must be 127.0.0.1 (that is, itself) unless you're using another server for internal DNS. The only DNS server set on the clients should be the internal one, which they should get from DHCP if applicable.
Using active directory, but valid DNS all the way around
4. Follow these instructions to rebuild the Kerberos configuration on the master.
5. If you use authenticated binding, check the validity of the master's certificate. The common name must match the hostname and domain name. Deselecting and then reselecting the certificate in Server.app has been reported to have an effect in some cases. Otherwise delete all certificates and create new ones.
6. Unbind and then rebind the clients in the Users & Groups preference pane. Use the fully-qualified domain name of the master.
I'll look into the above, but I'm really trying to avoid rebinding 60+ machines yet again.
7. Reboot the master and the clients.
It works for a while and then just gives up. As stated - rebooting clears it - for a while.
Is there a way - I have not yet looked at the kerberos instructions - to validate the validity of the database and repair it without rebinding/losing everything?
8. Don't log in to the server with a network user's account.
Local admin all the way....
9. Disable any internal firewalls in use, including third-party "security" software.
none in effect or on.
10. If you've created any replica servers, delete them.
Done this, and back. Can try it again....
11. As a last resort, export all OD users. In the Open Directory pane of Server, delete the OD server. Then recreate it and import the users. Ensure that the UID's are in the 1001+ range.

Toc intermittently stops expanding

Similar Messages

Maybe you are looking for