Told I would get 17mb when I moved and only get 14...
I was told I would get 17mb speed when I rang up BT about moving home into a different village (my mother gets 18mb so I figured that would be fine since she lives less than 5 minutes walk from my new House) so I get my new line installed ... 14mb since the 6th of august so I rang BT because in the email I got it says ring if you don't get the speed we quoted you. After 30 minutes of speed tests and telling me to move my router away from everything else it will be okay. It's not because I login to my router and my downstream is still 14mb not the mention my router is in a room on its own with a phone that is it its not anything to do with interference as I'm told. My problem is I was told 17mb and I get £14 for £30 a month.
What can I do about this ?
Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
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