Adviser told me I would get a full refund of all m...

I placed an order for BT Infinity and Weekend calls on 30th April to replace MY Virgin Media service. Installation was due on Friday 22nd May. On Sunday 17th May, I made an enquiry over the phone and said I wasn't sure whether to cancel the order as my husband was considering taking a new line in his name instead. The agent kept pushing for an answer and unable to access the information on my computer quickly enough, I eventually said cancel.
Having spoken to another lady a little later in the day, I was still undecided. Eventually, I discussed the matter online with BT Chat and was told it was fine, I would get a full refund of all monies paid. A total of £206.85. I asked for confirmation that I would get a full refund if I cancelled. The advisor said 'Yes that is correct'.
I printed the chat transcript for my records.
My husband placed a new order, for BT Infinity and weekend calls in his name with a new phone number and paid £220.43.
Today, 18th May I have spoken to BT on the phone and the original order in my name has been cancelled. At lunchtime I received an email saying the equipment was being dispatched so I checked again and was told it has been cancelled and if the equipment HAS been sent out to refuse or return it.
My husband tried to activate his BT ID. As we share the same email address it would not allow him to put in his security question and his own password, it would only work on my password but now his order is showing under my login details. My husband spoke on BT Chat and we spoke to the agent on the phone too. We are advised this is a technical issue and that it would be passed to the technical team to resolve and they will contact Brian to confirm when it is resolved.
On top of this, I have had a confirmation that MY BT Sport is being cancelled but no email confirmation that I have been refunded.
I am obviously very concerned as I have seen posts that say the advanced line rental is not refundable but I allowed the cancellation to go ahead on the assurance of BT that it would be refunded in full AND Brian has paid again for the NEW order in his name.
How long does it take? Should I be worried?

Hi Ronins66,
Welcome to the community forum. Please can you send me in the details of your order using the "Contact The Mods" link found in my profile? Once I have your details I'll be able to confirm that the order has been canceled and issue the refund if needed.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

HT4847 How do I get my full refund for the iCloud storage I bought yesterday, but have now switch back to the free 5GBs cause that's all I will ever need in that format

There's got to be a bunch of us who thought we were buying online storage we could use to store App's & movies ,tv shows. Well u can't so its been a day now I got 14 more to get a full refund. But that's the thing can't find out how to do that anywhere

Very bad customer service - I have found that my underaged daughter has apparently ordered extra storage and never used it in her iPad. iPad iCloud settings does not have a downgrading option - BUT LUCKILY we also have an iPhone in the same account. iPhone iCloud settings has the possibility to switch to free 5Gb setting. Really Apple - a rip off way to treat the customer. Shame on you. The only other way apparently is to order a call when it suits Apple (not you). Because of the difficulty I will inform the consumer authorities in my country for this behaviour of the great product but ill service company called Apple.

HELP I bought a suscription for Creative Cloud but Im not going to need it anymore, I want to cancel and get a full refund.

Hello, its been less than 30 days since my suscription initiated so I wan to cancel now and get a full refund, please.
Thanks in advance.

Hi rogerbl,
Please refer to the following help document for cancellation request:
Cancel your membership or subscription | Creative Cloud
For the refund, please contact the support:
Contact Customer Care
Regards,
Sheena

I use my boyfriend's apple account and for a while it worked good. I would get messages from him and all but Recently, the iMessage stopped working and now his account sends messages to me but it sends to himself. Need help

My boyfriend and I share an apples account for a while now. I would get messages from his phone he would get mine. We would text on that ID but now it's acting up. It doesn't let him send me messages, it sends it to him twice. I use the email but he uses the #. Does anyone know what to do?

The idea to jumpstart by change was not the smartest one, but gives you an opportunity to use that "temporary" account as permanent. You do not have a choice cause obviously despite you thinking that old account is no more -it does exist on Apple servers. And if you are unwilling to share your [email protected] with friend, just create one extra [email protected] for your friend. One suggestion - do not use gmail.

Can I Get a Full Refund for Uneven Backlighting on MPB after 50 weeks?

I bought a Macbook Pro C2D 17" exactly 50 weeks ago from one of the mac re-sellers that are in towns like Bristol and Swindon in the UK that don't have proper mac's own shops.
I've developed some really bad uneven backlighting on my monitor which is really noticeable when I put a mid tone colour to fill the screen (and even more noticeable when I look at it from a slight angle) and also a light coloured area at the bottom of my screen with is noticeable when he screen is black.
I also have the slight 'grainy' effect that people have been making a lot of fuss about ever since these new macbook pros were brought out, It's a glossy screen also.
A few days ago I passed round the shop and asked if I could qualify for my computer to be replaced with one of the (new) new ones, I'd like this since I find the fans go on with I use second life (and stops and starts a lot) and photoshop on full blast with various other software. Also could do with the extra RAM and resolution.
The salesman at the mac re-seller shop said that It would take about 10 days for my computer to be fixed, now I'm a graphic designer and depend on the computer for my income so that's not an option.
What I'm wondering, and the reason I'm writing this post...I heard somewhere that under UK consumer law that if a product fails to live up to what it's promised to be or is faulty, the consumer is entitled to the choice of a repair, replacement or refund. Is this true and can I qualify for it? The mac re-seller shop is only giving me the option to replace the screen it seems for a lengthy delay instead of giving me other options, what I'd like is the computer to be replaced with the new machine or mac to refund me, so I can give it to apple again by buying the (new) new macbook pro that's just come out.
Cheers,
Any advice much appreciated.
Message was edited by: Scottishengineer
Message was edited by: Scottishengineer
Message was edited by: Scottishengineer

Good Afternoon,
I can't speak for British Law, however, you should still be covered by the Apple 1 Year Limited Warranty. If you have a verified problem with your computer you should be able to send it in for repair, however, Apple is not required to replace the machine so long as they are making an attempt to make your machine operate normally.
Normal repair time will range from 10-30 business days on most issues when the machine is sent in for repair and, unfortunately, Apple is not responsible for any lost productivity time you will encounter during that time.
You may wish to contact Apple Support or Customer Care for more details.
Hope this helps! 
David

HT201359 How do you get a full refund on an extremely bad App?

Apple direct to the developer and the developer says its Apple!!! Have I been ripped off?
Can anyone help get a refund. So far I have been trying for 3 days now and its not obvious how to get your money back. I will not name the App/product here but most purchasers are looking how to get a refund from Apple or the Developer.
Thank you in advance....

Thanks Dah - Veed, this basically confirms that when you have created a balance on your account, spend and get a really substandard product that should not have been released you loose. In every country in the world shoppers have rights..... maybe Apple do not like customers 'rights'
I wonder how I would go about getting by Apple Account balance refunded and move away from the very restrictive Apple 'process'.
I give up........
Ah but not yet as I found this whilst looking at 'refund' related issues on the sidebar. Looks like sound advice even though I have followed this same process over last 3 days. Apple are great!!!! he he he (1st step in charm offensive!!).
Extract from another issue::
Hi - I just sent an email to Apple telling them an app from their store didnt work on my laptop, and Id like a refund. Less then 24 hours later they refunded my $9.99 with an appology...! They didnt ask for anything else. Follow this link - worked for me! http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store

Terrible Connectivity - I'm tired of it, possible to get a full refund?

I've been a Cingular customer for 2 years now and I've never encountered any of the connectivity issues that I am now experiencing with the iPhone. I'm dropping calls and losing signal in places I never had before.
As we speak my phone is showing full service yet it's unable to refresh my email.
This is my second iPhone and both had these connectivity problems. I live in the DC Metro area where Cingular/ATT has strong service.
Has anyone returned their phone yet? How do I go about doing it?
Thanks,
Jacob

I've had issues with using the EDGE network to get on the internet and update the widgets. Sometimes it just doesn't work. I'm going to try sticking it out and see if AT&T/Apple can work out some of the bugs over time. I know it's frustrating to fork over $600 and have to deal with bugs. However it is a new device and sometimes being on the cutting edge means you're going to bleed.

Could I get a full refund for my Macbook Air?

I've recently bought a refurbished MacBook Air mid 2012,
it has came in the mail the 30th of December which was Monday,
I have not realized it only had 64GB of storage and want to return it,
will I get all of my money back?
I have also updated the software to Mavericks and downloaded a few apps,
should I delete all the apps and leave the software as is?

you have a 14 day return or exchange
you dont have to delete anything if you dont want to, Apple will wipe it.

Hi does anybody know if you download wrong app can you get a full refund? As I've downloaded a app what cost 13.99 but wanting the 18.00 app.

Hi does anyone know if you can get a refund if download wrong app? As I have downloaded a 13.99 app but wanted the 18.00 app? I don't fancy having to pay another 18 pounds. Thanks stackers

If you are looking for a refund for the purchase of this application, you must request this from the support web site for the itunes or app's store. You should note that officially the iTunes Store does not give refunds and that the terms of sale state that "all sales are final". You can ask, though, and perhaps they'll make an exception for you. Just state why you feel a refund is deserved.
iTunes Store - http://www.apple.com/support/itunes/contact/ - follow the onscreen instructions
App's Store - http://www.apple.com/support/mac/app-store/contact/ - follow the onscreen instructions

I want to cancel my plan and get a full refund! How can I do That?

I need to know how to cancel my plan!

Hello,
please use with the conditions which you have selected:
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html from
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
Hans-Günter

I want to cancel my annual subscription and get a full refund for my remaining term because adobe is canceling the formcentral service.

I will like to argue that I will have to look for new services that match my needs and prepare new forms due to this discontinuation of service by adobe. Kindly refund me for the remaining duration for formcentral sernvices.
kind regards,
Irfan

Hi Ifran,
Please see this document for information about how Adobe is handling billing for FormsCentral moving forward: How will billing work for my current FormsCentral subscription?
Best,
Sara

I was meant be getting a full refund but this has not happened

Please could. Someone contact me
<Personal Information Edited by Host>

Since this is a user forum no one here can comment on any case numbers you have open.
Contact Apple Support: Contact Us

It is so nice spending 2 hours on a phone to be hung up upon waiting for a supervisor. After being told the day before I would get a call when the customer service representiave started her shift at 7pm to give me more answers. I do not like to be stuck w

What a frustrating experience I have had trying to get away from This phone and Plan. I just want to down grade this phone. What difference does it make to you here? All VZW will do is re certify the phone and give it to someone else. I just would like to down grade to a cheaper phone and do away with android os. I still have the same issues with the phone as I did with my other one within a hour of re activating it. I should have no issues with the os it is flawed and should not happen. I am sorry to say but The blackberry OS is a lot more stable. There may not be as many apps but it is more productive and being able to multi task is a lot more needed on a phone. I was told yesterday I would get a call back today at 7pm when this tech support lady would start her shift to give me my options and she did not call. Making me call at 930pm today and after talking to someone I waited for 45 minuets to be hung up on. That is a real great way to treat a customer and make things better. I just want away from the Andriod OS. What difference does it make to you as a company to make a customer happy who was with you since 08 and having a second device added on to the account? What Poor way to treat someone to make them happy with all the profits you have and can't give anything back to a customer.

What a frustrating experience I have had trying to get away from This phone and Plan. I just want to down grade this phone. What difference does it make to you here? All VZW will do is re certify the phone and give it to someone else. I just would like to down grade to a cheaper phone and do away with android os. I still have the same issues with the phone as I did with my other one within a hour of re activating it. I should have no issues with the os it is flawed and should not happen. I am sorry to say but The blackberry OS is a lot more stable. There may not be as many apps but it is more productive and being able to multi task is a lot more needed on a phone. I was told yesterday I would get a call back today at 7pm when this tech support lady would start her shift to give me my options and she did not call. Making me call at 930pm today and after talking to someone I waited for 45 minuets to be hung up on. That is a real great way to treat a customer and make things better. I just want away from the Andriod OS. What difference does it make to you as a company to make a customer happy who was with you since 08 and having a second device added on to the account? What Poor way to treat someone to make them happy with all the profits you have and can't give anything back to a customer.

Can i Get Full Refund On A Mac If I Have Had It Less Than A Year

I have had a mac for now about 6 moths and i am wishing to get a full refund for it to put towards getting a 27 inch mac.

you can search for places online that will buy your imac. If you want to go that route.

Can I return my MacBook Air for a full refund

I bought a MacBook Air on the 10th of December and I am disappointed about its lack of power especially as I was going to buy a MacBook Pro but I was advised at the apple store to get a MacBook Air as they thought it would suit my needs better. Will I be able to take the laptop back and get a full refund and use the money towards a MacBook Pro?

No, the Apple store only has a 14 day return policy.

Adviser told me I would get a full refund of all m...

Similar Messages

Maybe you are looking for