Tolerance issue - Lockbox

Hi SAP Experts,
Why the payment through the lockbox is not showing cleared in the customer account even with $99.99 for $100.00 invoice. But able to clear if payment is made manually by F-28.
I checked all the tolerances with $50 and 10%
Thanks & Regards,
Sim

Did you find the solution for this Marilyn?
I am having the same issue where if the program finds the invoice, regardless of the amount, it post and clear leaving the difference on the account.
Odd thing is it wasn't doing this a month ago?  We have had a lof ot configuration changes and I am going through those but we can't understand what would impact this?
Can you share?  Was your issue resolved?
Thanks!

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