Torch 9800 Stuck on BBM .
My 9800 Torch is stuck on BBM. I cannot get it to set-up. It just keeps rolling the BB logo.
Edit: PIN removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.
Hey agborusa,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Do you have a BlackBerry data plan with your network service provider? Was BBM working in the past? Can you send me a private message with your PIN number so I can investigate further.
Thank you.
Cheers.
-ViciousFerret
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My BB Torch 9800 stucks when i open the slide
i have a BlackBerry Torch 9800 ........ When the slide is closed it works well but when i open the the slide the screen stucks or sometimes goes black ........ Then again when i close the slide slowly it starts working in 30 minutes - 1 day ....... Help needed plz
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Solved!
Go to Solution.This sound like a hardware problem. Have you tried a battery pull to reset the phone? If you have I recommend giving your carrier a call to setup repair or replacement of the phone.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music! -
I recently downloaded the new BBM app, and the icon disappeared from my phone. I tried rebooting several times, and it finally appeared, but it wasn't called BBM, rather net_rim_ something. When I clicked on it, it said "missing resource files" and wouldn't load.
I also noticed that my BBM connected apps (Facebook, etc) were not loading properly.
So - I backed up my BBM contacts, and deleted and re-installed, but there was no icon again.
I checked this forum, and found a similar problem, and the solution was to check if the software needed updating, which would fix the problem.
I checked on my Torch, and it said there was an update available, so I downloaded it. It downloaded fine, and then asked if I wanted to install it, and gave a warning message that it might take 2 hours or more. This was fine with me, as I was going to bed soon, and wouldn't be using it.
Before I went to bed, I noticed that it was rebooting. I figured I would just leave it and go to bed.
When I got up this morning, I noticed it was still rebooting. The white bar would go all the way across, then it would go to a white screen, go black again, and then start over.
I checked the forums again, and found a similar issue, which said to pull the battery and replace it. Did so, and it didn't work. I have tried several times, and even left the battery out for 2 hours, in the vain hope this might work.
I tried connecting to BlackBerry Desktop to do a restore, but it can't connect to the phone, because it is stuck in reboot.
Any suggestions?
Solved!
Go to Solution.Sorry - forgot to post the URL:
http://supportforums.blackberry.com/t5/BlackBerry-Torch/Torch-9800-Reboots/m-p/1605269/highlight/tru... -
My Torch 9800 stuck after restart and removing muncher
Hi, anyone help me out this problem...
I bought this Torch almost 2 years ago (first model)... Since 2010, there is no critical problem occured till now, but ...
today my Torch can't be use of these problem. Let me explain the details.
1. I installed Munched (screen capture program), after installed i launced this apps and my bb automatically restarted.
2. Then, after restaterd, the bb can be used as usuall and i didnt launch screen muncher apps after (Case 1).
3. Last night, my bb runs properly and there is no problem at all...
4. This Morning, i think to remove the apps (muncher) because i didnt use anymore. Then, i deleted this application using normal procedures. And, as we known, bb must be restart after unistalling any apps, then i restart.
5. During restarting (loading bar) is stopped at 3/4 bar load.... So, i remove the battery to restart again...
6. After restart, my bb seems ok till it loads menus and other. But it was only for 15 seconds. After 15 seconds, a icon (loading star * like sunflower) appeared.
7. My bb stuck and i can''t use any button / touch screen function. My screen display also won't shut off their light.
8. I've tried to restart almost 6 time (remove battery), but it still same...
*I can use the menu for 15secs, then it becomes unresponsive....
Please help me....
Solved!
Go to Solution.Sorry about not including "back up first". I think s/he did not read the article.
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution" -
Blackberry Torch 9800 stuck on no battery icon
I am trying to charge my blackberry after a weekend camping. The battery ran out. I plugged it into charge, it started to boot, the screen flashed white and now it won't come off the red x with a battery behind it. What can i do?
Hello katiekitten111,
Please pull out battery & plug your device with charger, wait 4 to 5 mins, it will prompt a sign of battery with red cross.
once you get the red cross sign with battery, in-sert battery without un plugging charger & wait for another 4 to 5 mins.
Hope this will help you...!
Good Luck -
Device: BB Torch 9800
Carrier: Globe Telecom (Philippines)
OS Version: 2949 (v6.0.0.668,Platform 6.6.0.236)
App free Space: 266.7 MB
Device Memory free space: 3.5 GB
Apps Installed:
AOL IM: 2.5.78
BBM: 6.1.0.71
Facebook: 2.0.0.58
Google Talk: 2.5.125
My Space: 2.0.0.19
Twitter: 2.1.0.28
Windows Messenger: 2.5.125
Yahoo Messenger: 2.5.125
BB App World: 3.1.1.21
Problem: I bought my Torch 9800 on a Blackberry Retailed outlet and inserted my Old Simcard on it . I enrolled on a BB data plan from my carrier (GLOBE's BB Social ON: pls refer from this link to understand better regarding my Carrier's Data plan ) I can access only on my Facebook,My space and Twitter Apps. All other such as BBM, YM,WM,AOL ang GoogleTalk are not working. For BBM: I tried to add a contact as well as my frend tried to add me but i never received the invitation nor did my friend (my friend also has the same Carrier as mine and enrolled on the same package using his BB Bold 9000 OS 5 with BBM 6.1.0.71),another friend also tried to send me BBM invite but never received it. When I tried to log-in on my YM app,it says "service not enabled for this handheld".. I tried to go to the Carrier Customer Service to help me with the settings or something and say that my account is already updated to their BB services and I have already the correct settings. I tried to delete and reinstall the apps..did countless hard resets on my phone..but still the same problem..Can Someone help me plz..I'm sorry to say, but I'm having the EXACT same telecom, same plan, same problem. I wonder if the original poster was able to solve his problem. I still can't use my BBM, though the other apps work just fine. :/
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Blackberry torch 9800 is stuck in a reboot loop
My Blackberry torch 9800 is stuck in a reboot loop tried all fixes nothing works, desk top manager wont fix, nor will a download of OS, sounds like a common problem can anyone help!
here is a log it doesnt make any sense to me but maybe it does to someone else on this forum hope it helps!!
RimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:28.792 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:28.794 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:28.795 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:28.862 ERROR*** JAVALOADER Commands JL Session error message: HRESULT error during Open: bc000002
(3420) 2012-08-07 00:10:32.651 INFO EventDisp ***--------- Device disconnected via USB Device: \\?\USB#Vid_0fcaPid_0001&MI_00&0107 PIN 0 GUID 1E1D57483225E162014D62CB7811CAD33E249F40 Location ID 4100000 Power 500
(3420) 2012-08-07 00:10:32.661 WARN** RECOVER Ignoring expected device disconnect event 1 [NessusCommand BDNessusRecoverDeviceCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:32.663 WARN** EventDisp Device disconnect consumed by [NessusCommand BDNessusRecoverDeviceCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:33.863 ERROR*** JAVALOADER Commands JL Session error message: OSStatus error during Close: -29296
(3420) 2012-08-07 00:10:33.901 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:33.901 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:33.901 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:34.905 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:34.908 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:34.909 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:34.910 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:34.910 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:34.910 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:35.913 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:35.915 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:35.916 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:35.917 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:35.917 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:35.917 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:36.922 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:36.928 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:36.929 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:36.930 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:36.930 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:36.930 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:37.934 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:37.935 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:37.936 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:37.937 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:37.938 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:37.938 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:38.941 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:38.943 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:38.944 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:38.945 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:38.945 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:38.945 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:39.949 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:39.955 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:39.956 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:39.957 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:39.957 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:39.957 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:40.961 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:40.963 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:40.964 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:40.965 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:40.965 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:40.965 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:41.969 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:41.971 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:41.972 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:41.973 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:41.973 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:41.973 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:42.982 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:42.985 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:42.986 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:42.987 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:42.987 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:42.987 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:43.991 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:43.993 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:43.996 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:43.997 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:43.998 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:43.998 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:45.003 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:45.005 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:45.006 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:45.007 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:45.007 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:45.007 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
(3420) 2012-08-07 00:10:46.011 INFO BASECMD Commands No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
(3420) 2012-08-07 00:10:46.018 INFO BASECMD Commands Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
(3420) 2012-08-07 00:10:46.019 INFO JAVALOADER Commands Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:46.020 INFO JAVALOADER Commands Completed JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:10:46.020 ERROR*** JAVALOADER Commands Failed to open java loader session with error: 3
(3420) 2012-08-07 00:10:46.020 ERROR*** default Commands Exception RimDeviceSessionConnectException -- BD(3420) 2012-08-07 00:29:52.265 INFO EventDisp ***--------- Device connected via USB Device: \\?\USB#Vid_0fcaPid_8004&MI_00&0211 PIN 679217637 GUID 1E1D57483225E162014D62CB7811CAD33E249F40 Location ID 24100000 Power 500
(3420) 2012-08-07 00:29:52.265 INFO default USB device PID: 0x8004, bootrom metrics: 472 bytes
(3420) 2012-08-07 00:29:52.266 DEBUG EventDisp ***--------- Device CONNECTED: { BBPIN = 679217637; "BR Metrics" = <10000600 d8010000 0d000a05 07180005 52494d20 426c6163 6b426572 72792044 65766963 65000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 65635f61 67656e74 00000000 00000000 4a756c20 32322032 30313000 00000000 31303a30 313a3331 00000000 00000000 00010f00 09000000 00000000 b0000000 14000000 d8000000 40000000 24000000 046f025c 00000200 04000000 01000000 012202d8 03020404 072f0b01 0c060d09 37013b05 41014601 ffffffff ffffffff ffffffff ffffffff 4a56be92 18000100 1d0c0000 00000000 d0070000 180c0000 00000000 00000000 19080000 02000000 1a080000 c4070000 1e0c0000 c5070000 d0070000 230c1a00 000000b0 ffffffbf 230c1a00 000000c0 ffffffcf 09080000 1b16a20b ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff>; DeviceName = "\\\\?\\USB#Vid_0fcaPid_8004&MI_00&0211"; "Extended Properties Version" = 1; GUID = 1E1D57483225E162014D62CB7811CAD33E249F40; HubAddress = 24100000; "MUX Version" = 2.007812; NetworkType = 7; "OS Metrics" = <12000300 cc010000 000000b8 383c2bb9 fcff4abf 65635f61 67656e74 00000000 00000000 4a756e20 20332032 30313100 30333a33 373a3338 00000000 52494d20 426c6163 6b426572 72792044 65766963 65000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 07180005 df000606 ec0bf9d0 bc2390b8 00000000 880300b8 242d00b8 0001ffff 93e1d0c3 f4000000 14000000 f8207ab8 00000000 44010000 20000000 0000000a 00000000 b8cc84b8 21000200 08000000 03009500 8482dfb8 04e20005 00000000 00000000 1c0ad1b8 64010000 68000000 fcff5fbe 00000000 01010cff 040100ff 0201d7ff 0d010909 03010002 07012fff 0b0100ff 3c0001ff 3b0100ff ff000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 362e362e 302e3232 33000000 00330014 001f0108 0058405e 0078405e 00a0405e 03009500 01000100 04e20005 04000300 0000000a 02000000 11020000 05000500 00000100 08000100 00000100 09000100 00000100 0a000100 21000200 03000100 11000200 07000100 01000000 0b000100 55000304 06000200 00000000 00000000 00000000 00000000>; "OS Type" = 0; Power = 500; "Product ID" = 32772; "USB Vendor ID" = 4042; "Vendor ID" = 301; kDeviceDriverKey = 1; kDeviceHasJVMKey = 1; kDevicePhysicalConnectionKey = 1; }
(3420) 2012-08-07 00:29:52.267 DEBUG CFP Device Attached
(3420) 2012-08-07 00:29:52.267 DEBUG CFP ... don't care -- not looking for specific device
(3420) 2012-08-07 00:29:52.269 DEBUG EventDisp Device connected: [Device name:BlackBerry Torch 9800 (287C09E5) pin:0x287C09E5 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:29:52.270 WARN** RECOVER Device connected while updating device [Device name:BlackBerry Torch 9800 (287C09E5) pin:0x287C09E5 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
(3420) 2012-08-07 00:29:52.271 WARN** EventDisp Device connect consumed by [NessusCommand BDNessusRecoverDeviceCommand [Device name:BlackBerry Torch 9800 (287C09E5) pin:0x287C09E5 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]] -
No longer able to locate the Twitter icon anywhere on my Torch 9800
I have Twitter version 4.0.0.15 installed on my Torch 9800 and have been using Twitter frequently for the past six months or so. For some reason I can no longer find the Twitter icon anywhere. Not in "All", "Favourites", "Frequent" or Downloads. I have tried uninstalling, re-installing, pulling the battery for a reboot (both with the Blackberry turned ON as well as with it OFF), all to no avail. This just started the other day. At about the same time, or shortly before this problem started, I upgraded the News/sports app "Canoe". Thinking that it might have been this upgrade that is causing the problem, I currently have Canoe uninstalled and went through the same procedures but have been unable to correct it.
Has anyone had a similar problem? If so, how did you correct it? I miss using Twitter.
Thanks much!
Solved!
Go to Solution.1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
If you still don't see it, look at Options > Device > Applications. Do you see it listed there?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
AW version 4.3.0.26 installation story on a Torch 9800
This story began when I received a message that AW version 4.3.0.26 was available. I have a Torch 9800 with software version 6.0.0.706 and for the last 2 years every time I tried to install a new version of AW I ran into icon issues, either by clicking the AW icon it did not open the AW start up page or the icon could not be found. So I was curious what happen this time.
After I downloaded the new version and clicked the AW icon the app did not open. I checked the 'Application Management 'info and alas: AW was installed but already running showing CPU time had accumulated, i.e. AW was stuck in a loop.
I then tried to recover by pulling the battery a few times and uninstall/reinstall the AW software but to no avail. (This often is a quick fix but mostly not for a Torch 9800).
The only way I knew how to solve this issue was to wipe the phone but with an 'auto restore' feature for my current data. While this method wipes one's phone, i.e. it removes first all current device information and applications it is smart enough to reload all your device info and all apps including the paid apps later automatically.
I call this method 'auto restore'. A classic wipe leaves your phone with no data as suggested in other threads but then one has to reload the backup data file by hand to restore stuff but it does not restore your apps automatically and is quite cumbersome.
Here are my initial conditions:
I have the newest DTM (Desktop Manger Software) installed, e.g. version 7.1.0.41
I have a copy of my current device software on my (Windows XP) PC
I made a backup file of my current data and apps
I had previously installed a valid ID
I installed the newest AW version, e.g. 4.3.0.26 (but with issues)
Here are my actions:
1) I selected 'Update' on DTM under 'Device' on the main DTM screen getting this message:
An updated BlackBerry Desktop Software component must be installed before you can continue.
2) I selected 'Install'
Windows Installer Window popped up.
Please wait while Windows configures BlackBerry Device Software Updater.
Existing BlackBerry software has been detected on your computer and must be closed before proceeding. Disconnect your device and click OK to close the applications. Otherwise click Cancel to stop the installation.
3) I disconnect my phone and clicked OK.
DTM shut down and then restarted after the BlackBerry Desktop Software component installation was complete.
4) I reconnected my phone and selected again 'Update' on DTM under 'Device' on the main DTM screen getting this message:
There are no BlackBerry Device Software updates available.
5) I unchecked 'Keep me subscribed to email notifications' and selected 'View other versions'. I then selected 'Install' using the currently installed version with the default check mark.
DTM checked again for updates but now I got an 'Update Option' box with 2 default check marks:
6) I unchecked 'Keep me subscribed to email notifications' and then clicked 'Install update'.
7) After the 'auto restore' installation was complete I disconnected my phone and followed all prompts. (Make sure you can receive and send emails before you continue).
I then looked for the AW icon but this time it was not there!!! Normally this 'auto restore' resolved the 'non responsive click issue' but today it did not.
8) I decided to delete the just installed AW version and then reinstalled it. Alas, finally the AW icon appeared and now it was responsive.
I followed the phone's prompts, installed my ID and then initialized my paid apps. It is important to do it in this order (install the ID first) or the paid apps will not work properly.
This 'Update' path method which leads later to the 'auto restore' resolved my issues and all was good again.
Note: If you have a large music library on your phone as I have make sure it has stopped loading all files before you try to start your ID installation or you get some 'unwanted' messages.
While KB29422 suggests to install App World 4.0.0.55 to avoid the 'no show icon issue' I found that the 'auto restore’ method was always a good work around for either issue to have the latest AW version on my phone.
So this is my today's story which I wanted to share with the community. It might give you some new ideas to try out. I you liked it click either the 'thumb up' or ‘Like button' in the thread. Thx.Hi dewpoint76 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
or
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
Problem connecting desktop manager with torch 9800
I have a lot of difficulties with my BB Torch 9800, since I forgot my password (for desktop manager).
Can't connect neither BB Protect to save data nor browse with Google search.
Could somebody help me solve this?
ThanksHi and Welcome to the Community!
You've got a lot of inter-related and separate issues all mixed up in there. Can you perhaps separate them and provide adequate details of each so that we can perhaps understand and help you?
For example, the Desktop Software password is the exact same one that you use to unlock your BB after you either have caused it to password lock or enough time has passed that it has auto-locked. But that password is totally irrelevant to everything else you've mentioned...and you really need to figure that one out first, as without it, you cannot even use your BB for the other things at all.
Let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Hello everyone. A few days ago the screen of my blackberry torch 9800 stopped working, if i switch on my phone the keyboard and the red light on the too of the screen work, but the screen stays black. I would like to know if somebody else had this problem and if i have to change the entire screen to solve it or there's something else i can do. Thanks
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Failing that, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may indeed have a hardware problem...for which no amount of OS or Software level "fixes" can be of any use.
Nevertheless, you may want to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
How to block my lost BB Torch 9800?
I lost my BB Torch 9800 few days ago and I have not download/activated the BB Protect feature. There was no password, no lock at all. I also removed my sim so I could not even try to call it. I hope you could help me block the unit in order not to be accessed or used by anyone.
Below are info I got from the box, which I hope could help..?
Pin # [removed]
IMEI [removed]
BT MAC [removed]
I just sent a BBM invitation thinking that someone already has my phone and hoping that I can talk to the one who found it, but still pending. I really don't know if this will help but just trying my luck. I will appreciate any help...
Thanks!
MOD EDIT: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.There is nothing we can do here. We do not work for BB. Please remove your personal information from your post as it is not allowed to be posted here (PIN, IMEI, etc.)
Your only recourse for blocking the phone would be with your wireless service provider.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you! -
Upgrade software for torch 9800
I have BB Torch 9800. I m living india and carrier is Airtel. Can anybody help me to how to upgrade software.
Hello,
The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Don't forget to backup.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Moving Contacts from Curve 8350 to Torch 9800
I recently upgraded my curve 8350 to a BB Torch 9800. Prior to doing this I made a backup of all the contact files on the phone. When I connect my Torch to my computer I open the Blackberry Desktop Software to restore my .ipd file from the curve. I select address book from the restore, it tells me the restore is complete but there are no contacts on the Torch. I have tried restoring the entire file with no success as well. Can someone help me please.
Solved!
Go to Solution.Hi and Welcome to the Forums!
In the interests of the Community (where everyone learns from everyone else), would you mind posting what your solution was? That way, others who search will perhaps be able to use your solution without needing to post any question of their own.
TIA!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Help me!! i can't brows internet on my torch 9800
hello there
i can't brows internet on my torch 9800
well i can use messenger and all other things
just i can't brows the net with the BB browser
please help medavid9 wrote:
hello there
i can't brows internet on my torch 9800
well i can use messenger and all other things
just i can't brows the net with the BB browser
please help me
Do a simple reboot on the BlackBerry in this manner:
With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
Now, try the browser again,
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code
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Cannot access VARCHAR2s on Oracle 9i using JSP/JDBC
After upgrading from Oracle 8.1.7 to Oracle 9, I get an exception when using JSP/JDBC to read data from columns containing VARCHAR2s. I can successfully read columns containing BLOBs, CLOBs, NUMBERs, and RAWs. I still can select VARCHAR2 columns by u
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Calling PL SQL in a Javascript function
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How do I shrink a movie ive created so it can be emailed or put on Facebook?
How do I shrink a movie or upload so I can email it or just upload it to facebook once ive finished editing it, dont want to use youtube,
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How to delete request in yellow traffic light?
Hi experts: I created one infopackage yesterday to load the vendor text from our DEV source system. Its update mode is "Initialize Delta Process". When I right click on the infopackage and select manage, I see this request is still in yellow and 'Req