Torch 9860 Will not start

My 9860 will not start . The phone will try to start up but gets 3/4 across the screen then stops and tries to start again . Any help would be good . Thanks

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Otherwise, you may be in a bad situation indeed, with the only remedies being quite drastic:
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
Hopefully you already have a good backup of your BB, as these measures typically do not allow for any to now be taken.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Torch 9860 does not starts

    help!
    my blackberry Torch 9860 does not starts, and the red led blinking a slow time and 3 times faster
    I removed the battery and waited, when i put the battery back, nothing happens
    I installed the blackberry desktop, but it does not recognize the phone, not from any sign that is connected
    I tested with another blackberry and connected everything right, the problem is not the cable or pc
    when I connect it via USB the red LED blinks 1 time 3 times fast and slow
    when I try to start it nothing happens

    Hi and Welcome to the Community!
    Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
    With the battery inside, connect your BB to the wall charger
    Leave it alone for 2 hours, no matter what the LED or the display does
    Remove the battery
    Wait 15 minutes
    Insert the battery
    Wait another 2 hours, no matter what the LED or the display does
    This has been known to "kick start" some BBs.
    It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
    Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
    Obtain access to a known good and identical BB...use your battery in it and see what happens
    The results of this will indicate if it's your BB or your battery that has the problem.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • My Torch 9860 Fails to Start

    My Torch 9860 does not start up. I removed and plugged back the battery three times, but the screen is stuck on loading page. Can anyone help me with this issue, please?

    How many times did you try? How many variations from the documented instructions did you try?
    I recall one device I had (a 9550, I think) that required
    Waiting until the screen became responsive
    Holding the ESC until about 50% of the loading bar
    Releasing the ESC key until about 80% of the loading bar
    Then holding the ESC key from about 80% to 90% (I think)
    That was the sequence that device needed, and it took considerable experimentation to find it. If you have only tried once or twice, and have not tried any variations, then you may wish to consider doing so.
    Otherwise, the recovery methods are more drastic:
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB27956 How to recover a BlackBerry smartphone from any state
    http://crackberry.com/blackberry-101-lecture-12-ho​w-reload-operating-system-nuked-blackberry
    Of course, those are only useful if the problem is not hardware. And hardware problems are impossible to truly diagnose at an internet-distance.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Torch 9860 headphones not working

    the headphones on my torch 9860 do not mute the phone and play, so cannot listen to music. They did work but have stopped, headphones are fine on other devices, and i can not find a setting on the phone that might have changed

    There's not a setting for that.
    Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
    Now, try the headphones again.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • 9860 will not turn on after you power it down...

    I have a 9860 and the issue that I am having now is when you power it down it will not start back up. To get it going again you have to do a battery pull. Then it works flawlessly. Until you power it down again, then it will not start up unless you do a battery pull. I thought that it might be the battery so I purchased a brand new battery and still the same thing happens. Phone works great just don't shut it off. lol
    Suggestions?  Or do I just return it for warranty repair. I'm will Bell Mobility Canada.
    Thanks
    Tim

    7.1.0.267 is the latest version Bell Mobility has released.
    Device operating system releases are "released" by specific carriers once they have certified and trained their support techs, but still, you are able to load to any carrier's same model by following the instructions below.
    See the link below for the download, and follow these simple installation instructions.
    http://www.blackberryos.com/downloads.php?do=file&id=1043&act=down&actionhash=1344876094-8691f89760f...
    Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
    1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
    2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
    3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
    Note: Some users might worry they will void their device warranty by loading an OS from another carrier. There is really nothing to worry about. Please read more information on that here: http://www.port3101.org/power-users/296-blackberry-os-upgrade-including-betas-myths-dispelled.html
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • System PI 7.11 will not start because of R3INLPGM error

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    Host Name . . . . . . . . . . . . : IBM-6AB1330E158
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    IP Address. . . . . . . . . . . . : 192.168.110.250
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    Description . . . . . . . . . . . . . : Intel(R) PRO/1000 MT Mobile Connection
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    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.102
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 65.24.7.3
    Lease Obtained. . . . . . . . . . : Wednesday, January 11, 2006 3:40:08 AM
    Lease Expires . . . . . . . . . . : Thursday, January 12, 2006 3:40:08 AM
    Ethernet adapter AGN Virtual Network Adapter:
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    Description . . . . . . . . . . . : AGN Virtual Network Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-01
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 9.49.217.159
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . : 9.49.217.159
    DNS Servers . . . . . . . . . . . : 9.0.2.1
    9.0.3.1
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    Lease Expires . . . . . . . . . . : Monday, January 18, 2038 10:14:07 PM

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    Just installed Firefox 3.6. Firefox will not start and Firefox safemode does not start either. Using Task manager I do not see if started either. If I create a new profile and start from that window, Firefox starts up. I see no error windows/messages. I do have it listed in my Firewall as an exception program with Permit All. What is happening?
    == This happened ==
    Every time Firefox opened
    == After removing Firefox and Reinstalling it. ==
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; MS-RTC LM 8)

    If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
    See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
    See also [[Basic Troubleshooting|#Make_a_new_profile|Basic Troubleshooting: Make a new profile]]

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