Touch screen frozen and won't shut off

What do I do if my touch screen is frozen and I can't shut it off?

Did you try to reset your device by holding the sleep and home button until the Apple logo comes up again?
If this does not work, try to connect in recovery mode to restore: http://support.apple.com/kb/HT1808

Similar Messages

  • My LG Ally is frozen and won't shut off

    This morning, when I tried to sign in to Google Talk it said it is unable to connect. When I cleared out of there I decided to power off and see if restarting helped the issue. Unfortunately, It got stuck while powering down and it won't shut off. I tried holding down buttons, which didn't do anything. I can't get the battery out and broke my nail in a really painful way trying. Any advice? How can I safely remove the battery without resorting to prying it out with a screwdriver?
    If anyone can help I will be eternally grateful. I love this phone and hope this won't become a recurring issue.

    My Lg Ally also had the exact same problem. I called tech support and after a couple of subsequent freezes, Verizon sent me a new phone. After a couple of days, the new phone is experiencing similar symptoms. The one thing I noticed that both phones had in common was the location where the freezing occurred. I was trying to place a call, when located approximately a hundred and fifty yards from a known cell site. I wonder if you have noticed the problem reoccurring at a particular location or proximity to a cell site. This is just an observation that I have made. As far as the battery, I would try to find a small piece of plastic or even a small baby spoon to pry the battery out. Something that will not damage the case. The only way to reset the phone is to pull out the battery. After you remove the battery, you might put a small tab of tape around the top. This way, if it happens again, you can pull on the tab of tape to remove the battery. (kind of like you see in the battery holder compartment of portable radios.) I hope this is not a common problem with these phones. Hopefully Verizon and LG will identify this problem immediately.

  • Only get white screen and won't shut off

    Only get a white screen and won't shut off until battery goes dead

    If not successful try the remaining itemes of:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • My ipod went totally dead.  I have had it plugged in charging for 45 minutes and is just a blank lit screen and won't shut off.  Is this normal?

    My ipod went totally dead.  I have had it plugged in charging for 45 mintues. It just has a lit up screen and won't shut off?  Is this normal?  What do I do?

    You need to do this http://support.apple.com/kb/ht1808

  • My iPhone 4s is stuck in AirPlay screen.  It won't shut off, software is current, it rings but the screen doesn't change so I can't take any calls. What do I do?

    My iPhone 4s is stuck in AirPlay screen.  It won't shut off, software is current, it rings but the screen doesn't change so I can't take any calls. What do I do?

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory settings/new iOS device.
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar
    If you have problems restoring (if that is necessary) the iPhone
    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPhone fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • Iphone 4s is frozen and won't turn off.  How do I turn it off if the button at the top doesn't work?

    My iphone 4S is frozen and won't turn off.  Is there another way to reboot or turn off the phone besides the button at the top?

    Try to Reset your device. 
    Press and hold both the Sleep/Wake button (I know you think it's broken, but try) and the Home button for at least ten seconds, until the Apple logo appears (ignore the Slide to Power Off that shows up first).

  • I powered off my Ipad and it is stuck on the blue screen and won't shut off.  What can I do?

    I shut down my Ipad but it has become stuck in shutdown mode on the blue screen and won't turn off. What can I do to turn it off and try to restart it?

    Both buttons:

  • Ipad screen has frozen and won't switch off

    My ipad has frozen on me in the middle of watching bbc iplayer and won't switch off either.  Any suggestions.

    It does not specifically address this particular issue per se. Rebooting/resetting the iPad is a basic troubleshooting tip that covers a whole multitudes of little issues in iOS devices.
    This is a screenshot of page 127 of the iOS 6 support pdf manual for the iPad.
    Here is the manual.
    http://manuals.info.apple.com/en_US/ipad_user_guide.pdf

  • The screen on my iPod touch is white and won't turn off and on?

    I was charging my iPod and forgot about it after a couple days and now my screen is white and won't turn on and off and I held hold button and button on screen for 10 seconds and it didn't do anything. HELP

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My ipod touch is disabled and won't turn off, itunes doesn't recognize the device and i can't see the serial number on the back

    My NOSY (now ex) husband did something to my ipod touch and it is now disabled. It was dead and I charged it and NOW the sucker won't turn off. When I connect to itunes i see a message that says i have to UNLOCK it with a passcode. I tried to get apple support but they want my serial number. Well...the ipod wont turn on!!! I've had it at least 6 years and have moved and I can't find my paperwork and WHO can read that serial number on the back? I know its kind of outdated (third generation, I believe)but its mine, I love it and it has ALL my music on it.

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

  • Iphone touch screen frozen and top right corner hot

    Hi, I've seen two posts from over a year ago about this subject, but there have been no resolutions posted.
    I have an iphone 4 and all of a sudden the screen froze and I could not slide it open.  The phone itself is still working (I've gotten text messages, spotify was on, and the buttons work), but the touch screen does not respond to anything.  Additionally, the top right corner (front facing) is hot, I mean really hot (it's the corner with the camera lens) it almost burns my finger.
    Right before this happened, I was going for a jog, listening to Spotify and the phone was probably a little overheated since it's in my pocket while I'm jogging and it's 80 degrees outside, but I've done this before and this hasn't happened.  At one point it let me slide it open, but then the screen did that thing when you delete apps and the icons jiggle and have those "X's" in the corner, but then it wouldn't respond and so I shut it off again.
    I have already "re-booted" twice by pressing both buttons and letting it reboot with the white apple sign, this has not worked.
    Please respond if you know anything to do as I am no longer under warranty, I am an unemployed recent grad and cannot afford to get this fixed!
    Thank you soooo much!

    The fact that you said that it's burning hot on the corner I would call apple support anyways andd see what they say.
    The digitizer could of went out.

  • TS4022 Ipad is frozen. Won't shut off or anything.

    Unable to do anything. Says Icloud backup..this ipad hasn't been backed up in 2 weeks. Backups happen when the ipad is plugged in,locked and connected to wi-fi. I plugged it in to charge it and kept it connected to wifi and turned on. Now this morning it is frozen, will not shut off or anything.

    Perform a Reset...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

  • My ipod touch is frozen and will not turn off or reset

    Hey, i sorta broke my brothers ipod that he adores so much for some reason. it is basically frozen and the screen looks like a monster truck ran over it. it also locked up. i already broke the news to him. he said by him a new one or get apple to fix it. Now I don't know for sure but my friends say repairs cost more than the ipod it's self and i cant find a 64 gb ipod any wear on the internet for a good price. so can any on help me fix it or should I just pay $290 for a 3rd gen ipod?

    OKAY I MANAGED to get buy a screen replacement so i think i have that fix but it still wont budge

  • My macbook pro won't connect to internet and won't shut off.  Any suggestions?

    My machine appears to be operating normally except that it won't connect to wifi and won't restart or shut down. 
    I've tried Command q'ing all running programs and still nothing.  
    Guidance would be much appreciated.

    You could also try a Safe Boot - http://support.apple.com/kb/HT1564 - I would also make sure to get permissions repaired.
    There are a host of other means to try, but these are a good start.

  • What do i do if my ipod touch is frozen and cant be turned off or all the way on

    my ipod froze and it shows the apple logo but it does go any futher because it just freezes . pleas if you can i really need help.

    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

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