Touch screen non responsive, can't answer calls.

when my phone goes into sleep mode with non activity, I receive a call but cannot answer it because touch screen won't respond, no button is responsive, I have to reboot the phone.  What is this issue?

Chiefterry,
That's got to be quite annoying! Is this a brand new issue or one that has been going on for a while? Did any specific event - such as a new app installation, software update, or physical/liquid damage - prompt this issue to start?
SarahO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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