Trade in condition!

I have an Apple iPhone 4S 16gb white on verizon that is in excellent condition except for a stuck sleep/wake/power button. I have all the accessories as well. What condition would my local best buy store say this is? Asking before I travel the hour to get there.

You can go to this link to determine your trade in value.
Trade IN value
Because of the button it could be considered Poor or Broken Condition. So I would say $99 or less.

Similar Messages

TPM: condition type is missing in standard order in ECC

Hi all,
I created a TP and followed by creating a standard order (OR) in ECC, data such as sold-to, bill-to, PO no (TPM no) and Product number is entered, but when I checked in the condition tab of item level, I do not see the condition type for TP discount in pricing analysis.
According to SAP Help for TPM, [http://help.sap.com/saphelp_crm70/helpdata/EN/ff/e2afec1bc6419395eb34aa2205b788/frameset.htm]
I created condition type for CD (campaign determination) and several condition type for TPM. They are then assigned to a Maintenance Group that I created ZTP.
Next, I assigned my Maintenance Group to the path below:
SPRO > CRM > TPM > Trade Promotions > Condition Maintenance > Assigned Condition Maintenance Groups
Appl: CRM
Maintenance Group: ZTP
Is there any step I customized wrongly?
Besides that, where could I check if campaign determination log is on? (VA01 -> Environment -> Analysis -> campaign determination log)
cheers,
ginnie

Hi Fredrick,
This requirement must be assigned in your Pricing Procedure for condition type VKPO.
The system first checks whether the requirement is fulfilled and than only execute that condition type.
Requirements are nothing but Java Routines, which check for some condition before executing a condition type.
For this Go to path
IMG: CRM-> Basic Functions-> Pricing-> Define settings for Pricing-> Create Pricing Procedure.
Choose your pricing procedure here. Here for the condition type VKPO requirement 41 must be assigned in column REQ. The requirements are coded in JAVA in SAP CRM.
If this Pricing Procedure has been downloaded from SAP R/3, u can check in R/3 itself (Tcode: V/08) what the requirement is meant for, but choosing F1 and than the path for customizing.
Regards,
Shalini Chauhan
Edited by: Shalini Chauhan on Apr 29, 2008 2:43 PM

Error in assigning pricing condition in condition generation

Hello,
As a part of configuration, I have to define one pricing condition in CRM with
Usage - PR
Calculation type - B - Fixed amount
which I defined in SPRO-CRM-BASIC FUNCTIONS-PRICING -DEFINE SETTINGS FOR PRICING- CREATE CONDITION TYPE
for trade promotion condition generation.
But while assignig this condition in condition generation type at
SPRO-CRM-trade promotion management- trade promotions- condition maintenance- define condition generation
I am getting an error as
Calculation type B of Condition type 9PP3 is not allowed for Pricing
Message no. CRM_MKTPL_COND_IF086
Request you all to help me in going ahead .
Thanking you in advance
Shailesh

HI Willie,
Thanks for the reply.
But the conditon which I defined is in CRM and not from R3.
As per the requirement, I need to define the pricing condition with calculation type fixed amount in CRM. I defined the condition.
But while assignig this condition in condition generation for trade promotion.
Thanks in advance.
Shailesh

Sales tax when edging up

When I bought my first phone on Edge I paid full price sales tax. When I want to Edge up, I have to pay 50% of the cost of the phone. At that point I'm charged first month (fine) and then sales tax again for the full price of the phone. Something doesn't seem right about that. Hoping someone can explain this to me.

When you buy a new car on credit you pay the full sales tax on the car, because the assumption is you expect you will keep the car. However, you do have the option at any point to trade in your car (whether paid in full or not), but the car dealership/state does not prorate the sales tax based on how much of the car you actually paid off. When you lease a car the assumption is that you do not wish to purchase the car, rather you only want to use it for a short period of time (ie a long term rental), though in most cases you have the option to buy the car if you want. Verizon Edge assumes you seek to purchase your phone rather than lease the phone.
Edge is simply a way for you to buy your phone on credit at 0% interest, you are not leasing your phone with the option to buy. In fact you are purchasing your phone with the option to trade it in later if you want new tech as soon as it is available. Verizon and all other carriers that have this type of program are trying to get us accustomed to purchasing our phones at full price. This way over time they can do away with most if not all phone subsidies.
If you were in fact leasing your phone, then Verizon would have placed a set of restrictions on your use of the phone that helped Verizon ensure that your phone when returned would be in like new condition and operational. In addition, if you were leasing the phone Verizon would likely require you to purchase insurance for the phone to further protect their interests regarding the leased equipment.
For those already in enrolled in the Edge Program be aware, in the fine print of the Edge Terms and conditions it states
What are the eligibility requirements to Edge Up with Verizon Edge?To be eligible to Edge Up, you must:
Back to top
Have had your Edge phone for at least 30 days
Have paid at least 50% of the full retail price of the phone
Return the Edge phone in good working condition with no significant damage, as determined by Verizon Wireless
What types of replacement phones will be accepted when I seek to Edge Up?When you Edge Up to a new Edge device, you must provide to Verizon Wireless one of the following in good working condition and without significant damage, as determined by Verizon Wireless:
The original phone purchased under your Verizon Edge Agreement
An authorized replacement from a valid Verizon Wireless channel (e.g., Certified Like-New Replacement, AppleCare® or a Verizon Wireless authorized insurance replacement phone)
All that means is that Verizon does not have to grant you the option to Edge up even if your phone is 50% paid off, if your phone is not in an acceptable trade-in condition. A person in that situation would still have to continue to pay the phone off but would not be eligible to purchase another phone on Edge until that contract is paid off in full. Just like if you trashed your car (only 50% paid) and when you went to trade it in the dealer determines it is not in a suitable condition to accept for trade in. You will be stuck with your car (or phone) and still be required to pay it off. In this case the dealer will (with acceptable credit check) let you finance a new car just like Verizon will allow you to add another line to you account and get a new phone on a separate Edge contract paying tax on the full retail cost of the phone.

Trade in values - "fair" condition missing - just "good" or "poor"

I noticed this morning online for the electronics trade-in program that the "fair" condition is no longer an option. Just "good" or "poor" (or non-functioning.) Seems to be the case for everything, not just one particular item.
The "good" description does sound a bit more liberal - it now allows a few scratches. My experience with trading items in the past was that they had to be essentially perfect to get the "good" value. Typical used products would fall into the "fair" category, which is reasonable, but that is missing now. Is this a glitch on your site, an experiment, or an official change in the rating system?
If this is a permanent change, have the store associates been briefed/trained on it? My concern is that they seem to be fairly stringent about the "good" rating, and now that "fair" is missing, they will default to "poor." Since the "poor" value is about half of "good," that is a pretty big difference, and there is no longer a middle ground.
Is there any official position on whether "good" will now have a slightly greater allowance for used condition? (And if so, are the employees aware of it?)

Hello Scooter13,
I'm happy to read that you have an interest in our Trade-In program. You ask some pretty great questions!
I consulted my available resources and we're not aware of any changes to our Trade-In program, certainly nothing like what you describe. I will look into the situation in more depth and as soon as I have more information for you, I'll let you know. I apologize for any inconvenience in the interim.
I'm grateful that your brought your concerns to my attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

How good of condition does a phone have to be to trade in?

I have a galaxy s4 mini and am ready to trade it in, but theres a couple of small chips on the side. Would they accept that?

Hi there
I’d be happy to help with your device trade-in! For a device to be eligible for trade-in, it must be in good working and physical condition. This Good working condition is determined based on the following questions:
Does the smartphone power on and off?
Is the LCD intact, free of any chips or cracks, and functioning correctly?
Is anything else on the smartphone broken or cracked? Including housing, keypad, hinge, or battery door?
Is the battery missing?
If in doubt, I would recommend bringing the device by your nearest AT&T company store where we can help identify anything which may cause the device to be ineligible for trade-in.
I hope this helps!
Charise

Trade promotion management-condition generation

Hi Folks,
I understand in order for transaction to determine appropriate trade promotion we need to define campaign determination.Similaraly, to determine prices we need to maintain campaign condition type in price determination. Kindly correct me if I am wrong here.
There is also configuration of condition maintenence group required for condition generation.
Could some one elaborate me what does condition genereation means.
regards,
Sidharth

You create a TP, it VTS tab or Planning Assignment block (CRM2007 & 7.0), you enter some discounts, then selecting the row, you push GENERATE CONDITIONS button, the system sends conditon records to ERP when you save it. And when you release the TP, it activates the condition records.
Condition generation : it generates condition records, and fill your condition tables. (e.g. for condition type : Z001)
for determining the relevant campaign : there is another cond. type : e.g. Z0CD (Campaign Determination)
you assign a condition maintenance group to the Marketing application, (you can copy it)
when the sales order pricing works, e.g.
Z0CD : Campaign 000008 determined
Z001 : for determining the discount (%3)
BR,
Cenk Sezgin

When were the video game trade-in program terms and conditions changed?

I ask because the T&C on this page( http://www.bestbuy.com/site/null/null/pcmcat257100050022.c?id=pcmcat257100050022#howitworks&h=488 ) now say that the trade-in program is limited to one copy of a particular title per person per year. It WAS three per title per system per person per year.
But I know that some stores made up their own limits as allowed by corporate and already had the 1 per title per platform. Yet now it is listed as one copy of a title within a year. I guess corporate doesn't think that people may own multiple systems and have the same games across those systems.
Not only that but the new(to me anyway) T&C say that people are limited to 50 games in a year. Honestly, some of us go through multiple games just in a single month. Not only that but some people may now be trying to purge their PS3/360/Wii collections in order to grab a PS4/Xbox One/Wii U and may easily go over that 50 title limit.
One thing I want to know. Is the system set up to alert the cashier doing the trade-ins that a user has previously traded in their limit of a title or will something pop up to alert the cashier doing the trade-in transaction that there is a hard and fast limit of 50 per year now? Or are we required to keep a spreadsheet of everything we own and everything we've traded in prior and/or may trade in in the future?
it just seems like corporate is desperately trying to kill off the gaming and game trade-in portions of the business as fast as they can. Between jacking up the Gamer's Club Unlocked to $60 a year and REQUIRING people to buy in for TWO years to now this change in limits to the trade-in portion of the program.
For those who are like me and do trade-in games fairly often to Best Buy and may have not read it as of yet, here's the revised T&C(item 12 on the FAQ page, which looks like it was a hastily added item since #13 isn't even in the right location on the page):
Best Buy T&C:
Can I trade-in more than one item at a time? Are there any limits?For Video Games, you are limited to no more than one copy of a title within a year, or more than 50 games total in a year. If you have more you are considered a Volume Seller and the prices offered on the website, as well as any bonuses or promotions, may not apply. Contact trade-in customer service for a custom quote (1-888-602-6963).Persons or companies intending to trade-in six or more items of substantially similar products (like mobile phones, or laptops) are considered Volume Sellers and the prices offered on the website or in store, as well as any bonuses or promotions, may not apply. Contact trade-in customer service for a custom quote (1-888-602-6963). Do not bring your products to a Best Buy store as our stores are setup to only handle individual consumer transactions.

Hello CheapestGamer,
This change is new information to me as well. While I am not aware of the date the change was established, you can expect to have your game limits based on a 365 day rolling calendar. If you were to trade in 20 games by the 15th of this month, you would be able to trade in another 30 until January 15, 2015. The same goes for individual title rule.
While the system may recognize if an item has already been traded in prior to a current trade-in attempt, it is still possible that the transaction will go through. Violating the trade-in restrictions, even if the system does not catch it at the time, can result in trade-in bans.
I will try to find out if any trades done prior to the change are not currently counted toward your yearly trade limits, but unless anything different is said you should expect that current rules apply and if 27 trades were completed at the end of December, then 23 are remaining until the end of this next December.
Thank you for participating in Best Buy's trade in program. I trust that the program can continue to help you keep your game library fresh as new games are released.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Can trade in my very good condition ipod touch 5 and get an ipad?

id like to exchange my ipod touch 5 for an ipad - i wont mind paying the difference. is that even possible in the apple store?

Apple does not do trade ins. You would be better off to disconnect from this iPod, untether it and sell it out right. Then apply the money to your iPad. Cheers.

Foreign trade for free of charge purchase orders

Hello
Scenario:
My company imports tobacco leaf into GB from a different company based in BE, and my company processes the leaf in GB and sends it back to BE. We never own the leaf, and we only charge the BE company a price for the service we provide.
A purchase order is created for a non valuated material master with 'non-valuated GR' account assignment J and no invoice receipt. Foreign trade data such as commodity code either defaults from material master or is manually entered by PO creator.
There is no pricing procedure and therefore no GRWR condition value and the statistical value field in the 'declara./values' tab is greyed out. This causes an entry on Intrastat with a zero value, which is incorrect, as we should declare the statistical value of the goods for customs purposes.
Aside from adding a value in VEFU and then creating the report using VE33, what ideas do you have for how I could get a statistical value on this PO?
Thanks

Hi,
Can just think of a wild work around...well instead of marking the items as free, put in a value and also put in an equal amount of discount. Which will negate the value of the item.
I dont knw if that will be acceptable by your client..but it is a work around never the less...
Take care..
Osayed.

Scheduling Agreements / Delivery Schedule / Firm zone, Trade zone

Dear all.
I am in the process of setting up scheduling agreements (LPA type) with firm zone and trade zone in SAP 4.5b
The following issues I have:
1.) with the release via ME84, it gives me an error 'no processing message ME 857, no message record found'.
As far as I know the customizing is correct. Can some one give a tip about what I maybe have forgotten?
2.) I am also using the firm and trade zone, but in the automatic generated delivery schedules line it is not turning up?
If there is any one who can help me with this subject, any information is welcome.
Thanks in advance.
Regards,
Wilfred

You have to create a condition record for your message type LPH1 in order to be able to generate the message (mn10).
At funcional level, try to update your schedule line manually through TCode me37 and then go to the ME84.
At customizing level, here are some things that were missing when it occurred to me :
Check in SPRO - Purchasing - Messages - Output Control - Message Types -
Define message type for scheduling agreement schedule lin - Fine-Tuned Control: Forecast Delivery Schedule/Expediter that you have operation 9 for LPH1 and the checkbox activated.
Check in SPRO - Purchasing - Messages - Output Control - Message Determination Schemas - DefineMessage Schema for Scheduling Agreement Release - Define Message Determ. Schema: Forecast Delivery Schedule/Ex in the control data : You must havefor LPH1 the requirement 109.
Hope it helps
Regards

Iphone 6 Trade-in program COMPLETE SCAM!!!!!!!!!!!!

The trade in program for the Iphone 6 seems to be one of the biggest scams I have ever seen from Verizon. This is not only coming from personal experience, but from multiple sources of research. I sent in a PERFECT condition iphone 4S (8GB). I had the phone powered on the night before I mailed it in order to delete the "find my iphone" function, everything was in perfect working condition. I got an email just the other day saying they are denying my full $200 refund due to me sending back the wrong phone. The email stated I selected the 4s 8GB online when filling out the return information (which is correct, because I owned an 8GB 4s), but the email stated i actually sent back in a 16GB 4S that did not power on. They refunded me $36 for a phone which clearly was not the phone I sent in. So naturally i call the trade-in hotline, sit on hold for 25+ minutes and speak to a manger named Aaron who told me there is NOTHING he can do. He also mentioned that they take pictures of the phones in the warehouse, and that in the pictures it CLEARLY SHOWS THE PHONE IS POWERED ON. What flippin bullsh*t is Verizonplaying at? Denying my refund saying it doesn't power on, when pictures show IT IS ON. I literally went round and round with this Aaron and wasted an hour of my life getting nowhere. He told me he has no power to issue a refund (which is a LIE, mangers do have this power). My boyfriend had the exact same issue, received a $36 refund saying his screen was broke (when it was actually in perfect condition per the attached pictures on his submission). The manager he spoke with, someone named Joe, argued with him but in the end issued him a refund for $164, the balance after his $36 refund. I got nowhere, was told all they can do is escalate my issue. I have spent the last few days researching this, and I am not alone. There are so many forums online describing how this trade in program is a complete scam. It screams CLASS ACTION LAWSUIT. Verizon's warehouse is clearly not tracking phones correctly and denying claims based off of lies. How can you deny my claim for full refund due to the phone not powering on, when the pictures show the phone ON?!?!? I HATE Verizon and I should have left years ago. I honestly would have never upgraded had I known what a terrible program this is. I even showed my old 4s to a manager at a corporate Verizon store who looked over my phone when I placed my order for the new 6, I'm not stupid enough to send in a broken phone. Shame on you Verizon. If I don’t get my refund issued, this is the last straw with Verizon. I don’t care how much the cancellation fee is, I’d gladly pay it in order to rid myself of this horrible company. I spoke with a women Named Sheila on sunday who actually told me that I would get a full refund, she told me my phone was in perfect working condition. She told me it would be issued by today first thing via email. But of course I never received anything, just another customer service LIE from Verizon. I told this to Aaron who just kept telling me he couldn't issue me the refund, lies on lies on lies! Has anyone else experienced this issue and if so, how did you rectify it?

I am also a victim. I went through the online process and registered both our IPhone 4's on September 26th. Somehow Verizon managed to remember to send us the iPhone 6's, yet they forgot that we registered for the rebate. According to the rebate process which when completed, automatically directed me to the page where I ordered our IPhone 6's, we were going to receive $200 in gift certificates each for our iPhone 4's. When we received the iPhone 6's, the enclosed documents stated that shipping materials would be sent to us within 5 business days and not to send in the phones until we received the shipping materials. Amazing that they told us that information in the boxes containing the new phones, but when I call the department at Verizon that is running the rebate program, they can't remember that I went through the rebate process. I copied down the order numbers for the new iPhones, but they said they needed the numbers that they emailed to me. I have checked all our email accounts, including the Verizon email account I never use, as well as all the spam folders and I never received such an email. Now they tell me I can go through the process again, however now it says they will only credit $27 each for the two phones. No way would I agree to receive only $54, when the site previously stated I would receive $400 in rebates. So, I guess I will have to wait for the class action lawsuit. I have been with Verizon for several years, including cable and phone. Why do they risk my business? They charge more then anyone, yet I've paid extra to receive the best quality services. Now I'm thinking I need to take my business elsewhere. It seems that I am not the only one experiencing similar problems. I guess Verizon feels the risk of a successful class action is worth the price they would have been obligated to pay to their good customers. Honestly, if this attitude prevails, they will eventually go down. People are getting sick of paying the exorbitant rates anyway. Once they get ripped off like this, they are not going to take it anymore and they will just sign up with their competitors. I hope everyone floods these websites with complaints. Maybe, it will scare off some potential new customers. At least make them pay, in some way. Make sure you tell all your friends how you were ripped off by Verizon. Honestly, I expect these complaints will be deleted by Verizon soon.

IPhone 6 Trade-In Promotion Code That Works

Okay, loads of posts about not getting the promotional amount and so on. I am in the same boat EXCEPT I haven't shipped my old iPhone back yet. I have been on the phone with Verizon three times trying to figure out how to get the trade-in page on their site to get the credit correctly stated so the shipping materials can be sent.
I received this promo code from a Verizon Customer Service rep this morning who actually called me back. It was accepted by the vzw site and prints a receipt with the appraisal amount as well as the difference between that value and $200 so it totals up to what was advertised in the promotion. It is working as of today, November 5th, and I don't know for how much longer it will continue to do so.
The website to use is: www.trade-in.vzw.com
The promo code you enter that is currently working is: CAREIPHONE6200-Z3PG-8DV4
IF you're planning on getting the trade-in promo amount of $200 they (Verizon-VZW) tells me I have until December 15th to send my old iPhone to them. Problem was NO promotional code. The old one didn't work after the promotion's end date. Of the posts I've read, most seem to be having trouble getting the full $200 pop for at least these common reasons/excuses from VZW (a contractor they have handling trade-ins). The list (likely not complete):
1) Cracked screen
2) Won't power on
3) Case cracked
4) Bad, missing or non-functional buttons
5) Lock code still active (prevents access--yes, it does)
6) Still connected to iCloud
7)Find My iPhone still active
Without documentation of the phone's condition the whole thing becomes a finger-pointing game. I've decided to do the following and recommend you do something similar if and before you send your old iPhone back:
1) On the old phone, go to Settings/General
2) In the right column of the General options at the very bottom is a Reset option
3) Use this option and select Reset Phone And Erase All Data (wording may different but it's close enough)
4) If you have an access code on the iPhone you'll have to enter it to do the process
5) Two, "Are you sure?," style prompts must be pressed to verify you REALLY want to do this.
6) After the second Are You Sure prompt is answered, the Apple shows up on the screen and following a complete reset and erase you're greeted with the Hello screen where you'd begin setup. At this point, the phone should no longer have an access code and should have been logged out of iCloud.
7) Go through the setup screens and skip the ones that ask you to create a lock code, skip setting up an Apple ID and password, skip connecting to WiFi, DO SKIP turning on Find My iPhone. When you successfully reach what will now be an original Home screen, RUN THE RESET AND ERASE AGAIN. This verifies for you that there is no iCloud connection, and no access code.
8) Take close up pics of the screen, the back, the sides, the buttons, the data/power port, everything. Even better, record a video and go from inspecting the iPhone's condition to and through a setup as described above to show there is no connection to iCloud or any access code. Then go begin the Reset and Erase process (still while recording video).
9) Lots of users here write of the poor quality of packaging provided for shipping the trade-in, so if you still have the original box put the phone in that. Otherwise use some bubble wrap or another small sturdy box so the screen doesn't get broken or buttons stop working from poor handling by USPS or other shippers.
Why pics and/or video? If you have to take the matter to arbitration or seek remedy from the BBB or other consumer resource there is nothing more convincing than good documentation.

I can absolutely see the confusion regarding your trade in promotion, chimera09. But no worries! The iPhone trade in offer has a unique detail that will allow you to wait until you've received your iPhone 6. You can disregard the 30 days from submission that applies to the usual trade in program. The original portion you listed "return your old device to Verizon Wireless within 7 days after receiving your new iPhone 6 or iPhone 6 Plus, but no later than 12/01/14" is correct.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

IPhone 6 Trade-in Promotion - Based On A True Story...

On 9/30/14, my wife & I decided to take advantage of moving from AT&T to Verizon by joining our son-in-law’s More Everything plan. Our AT&T 2-year contract was more than satisfied. We’re both iPhone users & were looking forward to upgrading our iPhone 4 & 4S – plus, the trade-in offer of $200/each was attractive as well. So, we pulled the trigger, ordered our new iPhone 6’s 64Gb (no one had any in stock at that time), impatiently awaited delivery, which was estimated to be approximately 10/24/14. The cut-off for applying for the advertised trade-in had been extended to 10/15/14. We obviously couldn’t send in our old iPhones until we received, activated, & restored our new iPhone 6’s. At the recommendation of a Verizon rep at a local store, I went ahead & registered our old iPhone’s for the trade-in program on 10/12/14 in order to beat the 10/15/14 deadline & received confirmation along with a trade-in submission ID for each phone. By the way, I had gone to the Verizon Community Forum & read some of the trade-in nightmares that had & were currently occurring. Everything from reduced trade-in values, to the trade-in department supposedly receiving phones with cracked screens, Find My iPhone not being disabled, etc. This made me feel very hesitant about sending in our two pristine iPhones, which had been in Otterboxes from Day-1 & were in perfect working condition. The local store manager assured me that if there were any issues to let him know & that he would take care of it.
The day came when we activated our new iPhone 6’s. They arrived a few days earlier than expected. We went to the store so we could transfer our existing numbers over. I took them home afterward, restored via iTunes, & all was working perfectly.
In the meantime, the flimsy shipping materials had arrived for the trade-in program. There was no way I was going to put our iPhones in the thin unprotected paper mailing pouches without any protection. Regardless, I rolled the dice & sent the phones in after ensuring that all the steps had been followed to the letter. In addition, I put hard, but thin cardboard on the front & back of each phone, then a wrap of small bubble wrap, taped it securely, & into the shipping pouches they went. In addition, I made a video demonstrating the functionality of each phone as well as packing them up with the cardboard & bubble wrap. I even wrote the submission ID’s on a post-it note applied to the front of each phone. By the way, you have to use the shipping materials they send you; else, you won’t get anything for your phone & they won’t return it either. READ THE TERMS! All the risk is with you - the customer, though it shouldn’t be that way. I shipped them off on 11/3/14. They use USPS & there’s no tracking number. You just cross your fingers & hope your phone(s) makes it to the trade-in center.
I nervously started checking trade-in statuses on-line daily until finally on 11/21/14 both iPhones showed a status of a Final Trade-in Value of $200 each. I asked my son-in-law to start checking his email for the gift cards. He’s an IT engineer, so he was well aware to check spam as well.
I patiently waited until 8-weeks had passed since seeing that the phones had been approved for $200 each, though the phones had actually been sent in for about 11-weeks. So now it was time to talk with someone about the status of the gift cards. This is where the ‘fun’ began. The following is a log of the communications I had with trade-in rep’s & store rep’s. This was one of the most frustrating things I’ve had to deal with in a long time. A root canal is quicker & less painful! Next time, I think I’ll simply eBay the phones. I suspect they just want you to give up trying to get your gift cards. Alternatively, Verizon should’ve simply done the trade-in at the stores. Some customers were able to do this, but there was a very short deadline and with no iPhone 6’s in-stock, this was impossible for most customers since some of the estimated deliveries were all the way out to December 2014.
BTW, none of the store or trade-in rep’s I spoke with was rude in any way. They all appeared to want to help resolve this issue. All in all, this was like having to talk repeatedly with the IRS or DMV. It was very agonizing.
1/16/15 (8th week to the day since trade-in was approved for $200 each):
I stopped by the local Verizon store to see if they could help with the late gift card issue. Brandi assisted & called the trade-in number. One gift card was sent to my son-in-law’s email on 11/20 & the other was sent on 11/25. They said they would reissue them. My son-in-law never received them.
1/25/15 (9th week since trade-in was approved for $200 each):
Per the trade-in rep I called this afternoon said that a Verizon rep can see the gift card numbers with PINs on the account at the store. I stopped by the Verizon store again to see if they could help with the late gift card issue. Caleb assisted & called the trade-in number. He found that gift card reissue was in process, which can take up to 10 business days. The 10th business day would be 2/2. Caleb gave me his card so that I can call him directly in case there's still a problem then. BTW, they can’t see the gift card numbers on the account. They were confused by the trade-in rep’s statement regarding this.
2/5/15 (11th week since trade-in was approved for $200 each):
Tried to call Caleb, but his mailbox is full (shocker!). So, I decided to call the trade-in phone number again today at 5:30p. After waiting about 20 minutes, John answered. I retold the whole story to John. It sounded as if John really wanted to help. So he put me on hold for about two minutes. When he came back, he supposedly could not hear me. I was screaming at the phone! My new Verizon iPhone 6 was not muted, & I tried both speaker on & off with no luck. John ended up hanging up on me! So I decided to call back immediately. After another 15 to 20 minute wait, Kayla answered my call. After I retold the whole story to Kayla, she magically was able to give me both gift card numbers; however, the PIN numbers would be emailed to my son-in-law’s email address within 24 hours.
2/8/15 (11th week since trade-in was approved for $200 each):
Well, no PIN numbers showed up on my son-in-law’s email yet, so I decided to call again this evening. I actually got a human, Jasmine, on the first try & didn't have to wait at all. She put a request into the warehouse, whatever that means, to resend the gift cards again. I told her I've been told that it could take anywhere from 30 days to 10 days to 24 hours, but she said this would take 5 to 7 business days. She went on to give me her employee number and said to call the number back after 7 business days if I had not received the gift cards and that I could reach her directly using her employee number.
2/9/15: (11th week since trade-in was approved for $200 each):
My son-in-law actually received a $200 gift card for the iPhone 4S! I’m still waiting for the $200 gift card for the iPhone 4. Applied all $200 to account.
2/18/15 (12th week since trade-in was approved for $200 each):
Called the trade-in number and asked the rep to put me in contact with Jasmine whose employee number I had. He transferred me; however, it sounded like they connected me to a fax number or something. Frustrated, I called back immediately and spoke with Zach. I told him the whole story & asked about the gift card for the iPhone 4. He said he just put in the request to email the card out again and to allow anywhere from 5 to 7 business days for it to arrive.
02/24/15: (13th week since trade-in was approved & 16th week since phones were shipped to the trade-in facility):
Finally received the 2nd gift card! Validated the $200 gift card value on-line.
~~~ THE END ~~~

Holy cow... That was a marathon as opposed to a sprint.... Since the iphone has such a good resale value, I agree - next time ebay.
i Am glad you finally got the cards. They should just credit the account.
As I see the same complaint on AT&T forum, the trade in programs are flawed, universally.

Is Verizon going to end up with a Class Action Lawsuit regarding the Trade-In Scam?

I notice I'm not the first to report this issue. In fact, after reading the horror stories in the community, I'm questioning if going with Verizon Wireless and/or using their online trade-in program was the right thing to do. I see so many other people experiencing the same nightmare, I figure it's just a matter of time until there's a Class Action Lawsuit against them regarding their Trade-in Scam of 2014.
I was lured to Verizon by their promotion of receiving $200 for my iPhone 4s. I pre-ordered my iPhone 6 online on 9/12. Following the check-out, I was given the option to complete the online trade-in program. My iPhone 4s was in perfect condition as it was kept in a LifeProof case since day 1. Being in that condition made it eligible for the full $200 trade-in value.
My iPhone 6 arrived on time. I transferred my data from the iPhone 4s to the iPhone 6. Then ensured the 'find my phone' feature was turned off, all passwords unlocked and factory reset completed. Then I fully charged the phone and turned it off prior to packing into the provided trade-in program materials/envelope.
I was a little concerned about the trade-in program materials/envelope. The envelope itself was nothing more than a padded envelope. It was a pre-printed business reply envelope. No tracking number other than a bar code with my submission id on it and then stamped with the word PROMO. I was hesitant to drop it in a mailbox so I took it right into my local post office. That was on 9/23.
I started checking the trade-in status a week later but the status was 'Not Received'. Another week later, same thing. Finally, I reached out to the trade-in program via email on 10/11. I received a 'canned' response back on 10/16 that I should wait 4-6 weeks for my gift card. That time period includes a 2-3 for inspection and processing from the date of receipt at the warehouse.
On 10/25, I reached out again to the trade in program via email. On 10/26, I received the very same response... word for word. I reached out again on 11/7 and they didn't even reply. I tried calling but got no where by phone. They claim they'll escalate the issue but I never hear back.
I really feel scammed out of $200 by using this online trade-in program. The guideline stipulated that I must use the supplied packing materials and envelope or the promotion amount would not be guaranteed; however, without tracking there is no way to know where the phone is.
Come on Verizon... you lured me in, now do the right thing and send me the $200 gift card I was promised.

I've gone through the same process as you've described with a different twist. They advised me that the screen on
my phone was cracked. They are sending me $36 instead of the Appraised Value of $200. I'm not an Attorney
but I would bet it would be an easy win over Verizon in a Class Action, because this whole process smells
bad. There must be tens of thousands of people getting ripped off and they're not all liars, which is what Verizon would have a judge believe. Contract or no contract, most states prohibit Agreements that would negate consumer protection
from fraudulent business practices.
Verizon may play hardball with it's disenchanted customers and there isn't much you can do as an individual.
This just happened with me on one phone and I'm waiting for news of a second phone that I sent at the same time.
In the meantime I will visit the Verizon Store and talk to the salesperson who sold me the two new iPhone 6's
and see what he can do. I will also contact my local Better Business Bureau office for their advice. If there's no satisfaction, I will keep the phones, stop paying my bill and get a new carrier. They can take me to court, but I will be there first in@ Small Claims Court. I'm retired so I have time to do this stuff, but most people can't, so the best bet is still a
good Lawyer with a Class Action Suit and lots of negative publicity in the papers and the internet.

Trade in condition!

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