Trade in / Recycling program return policy?

I am wondering if I send in my phone to the trade in/recycling program and it is denied........will it be sent back to me or will Verizon keep it and not pay me?
The website says that devices will not be sent back, but when I was chatting with a Verizon representative she said it would be sent back.   Which is it?

You don't get the phone back.  And they add what ever the allowance for the early upgrade on your account.  Figure $200-300 bill if your phone fails inspection.
IF it is damaged in shipping, you have to prove it, or you get stuck with the bill.
i Say, keep the phone or ebay it.

Similar Messages

  • Do not use Recycling Program - sell an old phone yourself

    This program is absolutely a scam.  I wish I'd done my due diligence and read this board before I sent my phone in.  I had an iPhone 4s and I just upgraded my phone - only because they had a promotion in March to upgrade to the 5c for free.  Otherwise, my 4s 16GB phone worked just fine.  The phone had been kept in a case with a screen cover the entire time I owned it.  It was pristine.  So I logged on and got an estimate for 200.00.  I figured that anywhere between 100 and 200 dollars would be a fair price for a phone in such good condition.  So when I received and activated my new iPhone 5c, I backed up all of the 5GB of apps and data on my 4s, then I removed find my iPhone, and reset the phone to the factory settings.  "Hello" was streaming across the screen, just like the phone was brand new.
    A few days later I received the envelope to return the phone to Verizon.  Yesterday I logged on to see the status and it read "phone will not power up".  That is an absolute lie, unless Verizon did something to damage the phone.  The phone was in perfect working condition when I sent it to them.  I called customer service.  I got bumped from person to person.  Finally I asked for a supervisor.  The gal that came on the phone "Courtney", was rude and not very helpful.  She did say that she was escalating my complaint.  When I asked her who her supervisor was, she said, "I don't have one".  I asked who do you report to?  Her reply was "No one."  I said, you are not the CEO, you have a boss, what is their name and contact information?  She refused to give it to me and then put me on  hold - for almost 10 minutes.  Another lady who was nice but not helpful, came on the line and claimed to be her supervisor.  She also claimed that someone from customer service would be contacting me.  Nothing.
    Today I get my voucher for 36.00.  That is a completely unfair amount for a 16GB iPhone 4s that was in perfect working condition.  Obviously after reading all of these posts, the standard Verizon response is "The phone will not power up".  Because of Verizon's lack of customer service, unwillingness to discuss the matter, and general lack of cooperation from their recycling program department - this seems like a major scam to screw people over.
    We have been loyal Verizon customers since their first merger with GTE.  We spend quite a bit with this company on domestic and international service.  After major customer service problems earlier this year, I almost left.  When I asked them to deactivate our account they suddenly became super customer service oriented.  Now that I've upgraded one of our phones and we are in a contract, they are back to their old lack of customer care.  Shame on me for getting sucked back in.  I have no problem paying the fee to break our contract, and I am currently shopping other wireless providers.
    Regarding their recycling program - I have filed a complaint with the BBB, and as others have done, I will start investigating class action.  It seems that there are many of us in the same boat.

    Wow...amazed that I wasn't the only one cause I thought it was a fluke that Verizon failed to follow through on the valued $200/each for two phones I sent in to recycle. BOTH phones were taken to an authorized dealer I've worked with for years. The manager there prepared BOTH of my phones to be sent in to recycling program and were valued at $200 each. I got an email saying one was $200...the other was $36.  That one for $36 was in perfect condition. I called and was told the "FIND MY iPHONE" had not been deactivated.  Interesting since I watched the manager prepare BOTH phones the same way before I mailed them. I've been told by TWO Verizon employees the same thing happened to them and there was such a thing as escalation. I escalated the request to be reviewed AFTER contacting Apple to be assured my phone was able to be used by them. I escalated it twice and was sent an email saying they would not give me the money nor would they return my phone (as I requested) so that I could sell it for what it was worth. You can not talk to a manager about these situations as they hide behind their computer screen and send emails to tell you they wont back up their word to give you what they agreed...and they wont back up their manager/ representative who prepared the phone...and they wont honor YEARS of being a faithful customer. Instead I feel I was lied to and taken advantage of....all for $136 in Verizon's pocket. I will be seriously considering changing carriers after this escapade...especially now that I'm seeing that this is an ongoing issue (that even employees told me they encountered). Unfortunate that good quality customer service has been ditched by Verizon Wireless...I thought they had more integrity than that. I would like to see a refund of $136 which is duly owed to me or my phone to be sent back in the same great condition so that I can get what its worth for it. 

  • Apple Reuse and Recycling Program

    I'm not sure where this should live. Its not a question more of a warning.
    I recently took advantage of the Apple Reuse and Recycle Program in the UK to recycle three iPhones and obtain some vouchers in return. The Apple Partner for this service in the UK is 'BrightStar'. I used the on-line website and within days the return packs from BrightStar arrived. Enclosed was a flatpack box and a returns label. I packaged up the iPhones as instructed by BrightStar's own documentation, affixed the postage label and took the three packets to the Post Office, to be sure I obtained a 'Certificate of Posting' from the clerk.
    Within a couple of days, emails started to arrive saying that the iPhones had been received by BrightStar, however only for two and not three. A day passed and more emails arrived with the Money off Vouchers for the two iPhones but not the third. I left it a day and contacted them via email and received the reply to say that they had not received the third iPhone. Ok.. its got lost.
    So I then ask BrightStar, what now happens? Did they have insurance to cover the loss in the postage that they had arranged? No.. they don't pay for any kind of insurance in the postage that they themselves arrange. BrightStar then informed me that it is up to the customer to take out extra insurance or arrange 'Special Delivery' when they take the packages to the Post Office. However, this is not stated in the packaging instructions. So foolishly I have assumed that their pre-paid postage included insurance for the items.
    So no iPhone, no voucher . I know its not Apples fault but what really annoys me is the attitude of BrightStar, their Recycling Partner, basically washing their hands of the whole affair, even though they had arranged all of the postage and packaging. Apple really do need to have a word with these people, I expect Apples Partners to be of the same standard as the Apple Organisation.
    So people be warned. If you use BrightStar's service make sure you insure your package when you take your pre-paid packet to the Post Office, otherwise if it gets lost, you like me will be out of pocket.
    I don't know who to take this up with within Apple, I can find any kind of contact for this kind of issue.

    You might try contacting the Customer Support folks and see if they can give you a number for customer relations: https://support.apple.com/en-us/HT201232
    In the US, the user has the option of taking the devices to an Apple store where the transaction is handled by the Apple staff, sounds like a significantly better option.  But, thanks for the warning about buyer-beware - the need to protect yourself anytime a valuable device is sent through the post or any shipping organization.

  • Recycling Program in UK?

    Hi there, is there any recycling program in UK?
    I saw this program on US apple website, where people could trade in old iphones as gift card.
    Is this provided in uk?

    There is some recycling in the UK, but you would probably get a higher value for your 4S by selling it privately and then using the proceeds towards a 5
    http://www.apple.com/uk/recycling/

  • Device Recycling Program is a nightmare!!!!!

    On top of everything I've had to do to switch to Verizon being a nightmare, now the last item, getting (5) $200 gift cards for trading in 5 old iphone 4 & 4's.  One iphone 4 will only get $36 because it was apparently not unlocked, which is impossible because we did them all the same way at the same time.  Then a iphone 4s will only get $36 because of an apparent "cracked screen" which unfortunately was not there before it was shipped, so who is at fault here???  Verizon when will you wake up and see this program is not working and needs to be done onsite at the stores NOT though the mail.  Seriously, I'm not dumb to send a cracked screen and think I would get $200 but I shipped it in your required packaging so I guess I have to eat the other $164 just because it got thrown around in the mail.  RIDICULOUS!!!!! I WILL NEVER TELL ANYONE TO SWITCH TO VERIZON!!!!

    Hi, just to update my previous post, VZW Trade-In Support emailed me to say that they are making an exception to the rule (I'm not sure why since I am in the right) about reduced trade in value for locked phones. I'm not going to bother arguing that it was in fact unlocked since they are giving me the difference to make it the full $200 program value.
    Here is the email (hope it helps you):
    Dear Valued Customer,
    Recently you participated in the Verizon Device Recycling Program and the value you received for your Apple device was lower than the original appraised value because you failed to turn off the “Find My iPhone” (or “Find my iPad”) feature before sending the device to us, as indicated in the trade-in instructions. Find My iPhone can help locate your device if lost, but also blocks activation by a new owner.  Because of this Verizon (or any other trade-in program) cannot offer full value for devices with Find My iPhone enabled.
    Nonetheless, as a courtesy we have elected to waive the deduction in this instance and issue you a supplemental credit in the amount of $164. You will receive this payment in the form of an additional electronic gift card within two days.
    Submission ID: xxxxxxxxxx.
    To disable “Find My iPhone” in the future, you can sign into your Apple iCloud account athttp://www.iCloud.com to see active devices and turn off the feature.
    We thank you for your business and hope you enjoy the additional gift card value.
    Regards,
    Verizon Device Recycling Team

  • Can aline the recycling program in each country?

    Each year Apple release so much product, but only USA has gift card to return to user.
    Can apple aline each country recycling program to make more recycling iMac, iPod, iPad and iPhone.
    Each event to show the benchmarking for recycling, but not inline in each country.
    Wish apple encouraging each of user to recycling the apple product.
    Then next event can indicate the value, Apple is a real environmental sustainability company.

    As you are not addressing Apple here, only other users like you, here is a link where you can send your ideas to Apple:
    http://www.apple.com/contact/
    there are feedback links on the lower right column.

  • Reuse and recycling program deceptive?

    BEWARE! I want to lodge a complaint about the Reuse and Recycling Program. There may/may not be a deceptive practice in operation that Apple and us sorry customers were not aware of. This happened to me -- I read through the condition checklist for my computer on Apple's R&R web pages and my machine had a value around $178. I decided to go ahead and shipped the MacBook to PowerOn (they actually run the program I suppose as subcontractor for Apple). PowerOn inspected my computer and said its condition was poor (and only worth $65) because the optical drive wasn't working and would not read a DL (dual-layer) disk. I don't know what DL is but I knew my computer could read and write dvd's, including the Mac OS disks without any problem. I declined their offer of $65, and they then offered $85. I rejected that also and asked for the machine to be returned, which they did. Upon return, my Mac still reads and writes cd's and dvd's with no problem. At the beginning of this R&R process there was no mention of any performance requirement beyond the norm, merely "Does its internal hardware function properly?" My equipment did and still does. No mention of DL disks. I think that is extemely unfair, and a waste of time for all parties concerned. Some people might even say it is a deceptive practice. Apple customers beware!

    No commercial recycle program is ever going to give you anything near what your system is worth.  You would likely get several times what they offer selling it on your own.  The price they give you in the beginning is only an estimate.  You were of course honest in your responses, but people could just as easily say something works that doesn't.  They really can't give a final value until they inspect the machine.  "DL" means dual layer.  Reading dual layer disks is a basic disk function.  The value of the drive is greatly diminished if it can't read dual layer disks.  Most current drives with read and write dual layer, but reading dual layer has been a standard for quite a few years.  Many disks may come on dual layer media. There is an expectation that the drive should be able to read them.  They would likely need to replace the drive.  I wouldn't say there was anything deceptive.  You just need to understand how these companies work.  You'll always be much better off selling on your own.  Even for a completely dead system, you would be able to get more for just the parts.  Check out eBay to get an idea of what systems similar to yours are selling for.  If it's in good working order, you'll easily be able to sell it for more than twice what you were originally quoted.

  • Iphone recycling program

    I recently sent a message that was critical on Verizon's recycling program.  They rejected it for some reason.  Why?

    A message on these forums? If so, then it was most likely because another user reported it for having violated the forum TOS. After a post is reported, it is removed immediately until it can be reviewed by the moderators. After review, it will either be returned as-is if there were no violations or the content will be edited to remove the violations and then returned.

  • Recycling program service

    the customer service person at the recycling program would not let me talk to her manager?   Hung up on me.  why?

    Possibly they are getting hammered by unhappy customers who have sent in their devices having followed all the recommendations, and have been shortchanged on the funds received, our perhaps have never received a mailer, or something related to their return not showing in the system.
    Likely the popularity of the program was underestimated, and they are under resourced to handle the traffic.
    You might want to try calling in again to speak with someone else, or try a regular CSR.... But if that isn't working for you...  depending on your issue, worse case, you might have to file a complaint with the BBB.

  • How many  Exchanges allowed  with  New Every Two ( NET )- Upgrade Program ? Policy change?

    Was I just lucky to get 3 phones before they 'cut me off'?
    Read if you're bored (obviously I am):
    I was eligible in Oct. '09 for my NET uprade. I got a phone, didn't like it better than what I had so I called Verizon to return it.
    They told me the procedure and before I hung up I asked, "How many returns/exchanges are allowed in the NET program?" I SWEAR she said, "As many as you like - Verizon wants you to be happy w/your purchase"....and NO RESTOCKING FEE.
    Fast Forward to June '10. My trusty ol' VX8350 finally cracks @ the hinge - still useable, but not long for this world. I check my online account as I'm still eligible for the NET....i order up an LG Acccolade phone (the brand has treated me well), but the phone is too basic (kinda jumped the gun on ordering it). So back it goes..
    I check my Verizon online account about 2 weeks later, and see my account has NOT been updated to reflect the Accolade was rec'd and I'm still eligible for the NET. I call Customer Service (CS) and after a few minutes, they let me know the phone is rec'd and they can update my account to make me eligible for the NET....and NO RESTOCKING FEE.
    So. after a couple of days, I go back online and order up a CASIO EXILIM - It is the ONLY 'multimedia' phone that doesn't require a 'data plan' for an extra $9.99/month. Verizon changed it back in Jan. '10, IIRC - I was told by a Verizon rep during a 'chat' session(and WTH happened to the online chat??).
    After living w/the phone for a couple weeks, I'm not liking it. Back it goes to Verizon. I look online a couple of days ago, and don't see that I'm eligible for the NET so I call Verizon. After spending a few minutes going over my account the rep verifies that the Casio has been rec'd and that he will transfer me to the department that handles updating my NET status.
    He also notes that I HAVE BEEN CHARGED a RESTOCKING FEE, which he kindly waives. ( I hope!)
    HE VERIFIES THAT I HAVE REC'd and RETURNED 2 PREVIOUS PHONES - and says NOTHING about losing my NET eligibiltity. He even states he's worked w/Verizon 'for quite a while' and defends/explain the reasoning for adding the requirement for a data plan w/most/all the multimedia-type phones, "Due to a bunch of people having huge data bills, we instituted this to make sure the customer doesn't have unintended charges. Verizon had their biggest 'write-off' due to this, as customers had these huge data bills and weren't able to pay them". (OK, riiigghhht) After being on hold for awhile he states their's a Tornado warning @ the office he wanted to tranfer me to, so I just agree to be put in the 'queue' .....after 10 minutes I have to get back to work so I hang up.
    Today, I call and talk to a gal (nice enough) who after reviewing my account AND TALKING TO HER SUPERVISOR tells me her supervisor will not authorize me receiving the NET eligiblity as their policy is only 1 Exchange allowed, per their Return Policy. I argue that I was told differently in the past and I'm not happy w/their CS (for which she aplogizes) - being in CS my self, I don't take it out on the rep...they're just the messenger.
    Was I just lucky to get 3 phones?
    Td

    Customers may exchange unwanted devices / accessories only once within 30 days from the date of purchase.
    The start of the 30-day period for Activate Later Upgrades is based on the date of purchase.
    All device returns (not exchanges) reset the customer's contract, upgrade, and NE2 (New Every Two) dates. 
    A $35 Device Restocking Fee is applied to account

  • No return policy for apps!?

    Why is there no return policy for applications that seem misleading such as Microsoft Power Point that I just purchased for 9.99 dollars thinking that it is the real one then it turns out to be just a tutorial ??

    All purchases are considered final, but if the app's description didn't make it obvious that it was a tutorial (MS haven't made any app versions of their office programs) then you can try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Best Buy Return Policy for Cell Phones

    I bought an LG G Flex on 1 July. I rooted it when I got home. A couple of days later, I found out that I would have to unroot it in order to get the KitKat update, so I returned it to stock condition and tried to get the update. It booted into Jellybean fine, I made sure that the recovery was back to stock, and I made sure that the SU binaries were not present.
    I ran the update for KitKat, and my phone ended up shutting off and not turning back on. I had a full battery at the time. I'm not entirely sure what happened during the update process, but it looks like a partition got corrupted. I couldn't tell, because I couldn't turn the phone on. I figured I'd exchange the phone for a new one. I checked online to see if any of the Best Buy stores in my area had any G Flexes left in stock, and they didn't. I had to drive about an hour and a half away to Schaumburg, IL to try to do the exchange. While they were going through the process of trying to fix the phone before exchanging it, I told them that I could have fixed it if I could get it to boot into Download mode or recovery. They then asked me if I had rooted my phone. I told them that I had, but I returned it to stock in order to take the KitKat update. They refused to do the exchange, so I had to drive to the Best Buy in Arlington Heights, IL. At this store, a "multi-channel sales supervisor" named April {removed per forum guidelines} told me that they wouldn't be able to process the exchange because they couldn't turn the phone on. She directed me to call 888-BEST-BUY, which I did. The customer service representative looked at my account and told me that she had no idea why I was told I couldn't exchange my phone. By this time the Arlington Heights Best Buy had closed. I had to drive back out there the next day to get the issue resovled. It took me an hour and a half to get there. I was able to do the exchange at that time, and I saw April at the customer service counter and told her that the CSR I spoke with over the phone had no idea why I was told I couldn't do the exchange. She then told me that she had received an email from the Schaumburg store that I had rooted my phone and to not do the exchange. She then kicked me out of the store.
    Firstly, the return policy says this regarding mobile device returns:
    If you decide to return a phone or device with a plan, you are responsible for canceling your service contract with the carrier, and for all carrier charges.
    There are two ways to return your phone or device and cancel your service:
    • Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
    • Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail. Let the phone associate know that you want to cancel your service.
    There is nothing there about rooted or jailbroken devices. If Best Buy wants to exclude those devices, all it takes is adding one sentence: "Mobile devices with custom or altered firmware are not eligible for return or exchange under this Policy." Because there is nothing in the stated return policy against returning such a device, the Schaumburg store should have accepted the return. At the very least, they should not have notified other stores, seeing as I wasn't trying to get anyone to violate the return policy.
    Secondly, I don't appreciate being lied to, and I feel that April lied to me. She was also incredibly rude to me when I asked about why she had directed me to call customer service. If she had told me that Schaumburg had told her that my phone was rooted, I could have dealt with the Schaumburg store and spoken with their manager. Asking me to leave the store for trying to figure out what the hell was going on (and after she had found out that I had already gotten my phone exchanged) was even more rude. I was not looking for a fight. I just wanted answers, and perhaps a little consideration for the fact that I had to waste four hours of my life dealing with this when it should have been dealt with the previous day.
    These experiences, along with an ongoing problem with an online order that is not relevant to this topic and which I have explained in a thread that was about a similar problem, are making it incredibly unlikely that I will ever shop at Best Buy again. Not even for things that I have an urgent need for, like replaement charging cables when mine crap out. I can wait two days for Amazon to ship them to me. I am also more likely to tell my friends and family to avoid shopping at Best Buy because of these experiences.
    The employees of the Best Buy stores in Schaumburg and Arlington Heights certainly seem like they actually want this:
    into this:
    {removed per forum guidelines}

    Hello again Sloppy_Carlton,
    I’m glad to see you are utilizing the forums to reach out to us about multiple experiences, although I am sorry to see that neither of the experiences you posted about left you feeling delighted.
    Per our Return & Exchange Promise, we may return or exchange almost everything; however, devices that are damaged would be excluded. It seems the unauthorized modification (rooting and unrooting the phone) may have been the cause of the phone not turning on when attempting to update your operating system to KitKat. We would not be able to accept this device for an exchange or return as it would be considered damage from the unauthorized modification.
    That being said, I’m glad to hear you seem to have been provided a one-time solution to this experience. We truly value your insight and the time you have taken to share these insights with us. If you should need any further assistance, please feel welcome to reach out to us.
    Thank you for posting on the forum! 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Return policy in case of traveling

    Hi,
    I have bought my new apple in the USA - last week, and I just found out that it has only 4Gig of RAM, and I wanted 8Gig. The issue is that I wont be back in the states before january.
    Do you know if there is a derogation to the 14 days return policy in such a case?
    Thanks for the tips!

    Telephone AppleCare

  • Apple's iPod recycling program apply to iPhone

    My 4th generation iPod finally died on me and I'm thinking of using this as my excuse to replace it with an iPhone. I'm wondering if the iPod recycling program (http://www.apple.com/environment/recycling/), w/ it's 10% rebate on the purchase of a new iPod, might apply to an iPhone purchase...?

    The words you quoted in your intial post
    "Bring your old iPod to an Apple Retail Store and receive a 10 percent discount on the purchase of a new iPod.* "
    sat it all. Turn in an old iPod (except Shuffle) and get a discount on a new iPod.

  • Apple's iPhone Recycle Program

    If I take advantage of Apple's recycle program and exchange my iPhone 4 for an Apple Store gift card, can I then use that card towards a new iPhone in the same transaction (covering any additional cost of course)?

    You can use the card to purchase a new iPhone but it will be a separate transaction.

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