Transferring from Verizon

Going to give the abridged version here.
We have two smartphones in contract until June of next year. Both phones are Razr maxx and have been having horrible battery life. Minimal usage and drained in 8 hours.
Spoke to verizon technical and did system reset, cache emptying, etc... faster phone but no change in battery. I was notified that this can happen after a year of use. Well, push comes to shove, phone is out of warranty and they recommended buying an extended battery to carry around. I prefer not to go that route.
Customer service has been helpful and gave a few options on getting into new phones (some restrictions of course) but when all is said and done will cost around 800 plus for two phones. I personally do not want to pay that much and also have to stick with the list they give me. If I have to shell out all that money I would like to get something I want.
We have explored other carriers and found that with paying my cancellation fee and going to them it would cost around $600 out of pocket...and allow us to keep unlimited data as well as a lower priced plan. Called VW to discuss having my line ported over to a new carrier and was told there are other options to explore....but they couldn't give me any??? Very confused on what that is...if there is even anything. Any insight?
I understand I would be breaking my contract and by no means am looking to get away from paying my termination fee of 380 for two phones.

joey0480, let's reroute your decision. I've listed your options below:
1. You can uprgade to the phone of your choice every 24 months with your upgrade eligibility. You can check your eligibility by dialing #UPG from your devices.
2. You can purchase a new phone of your choice at full retail pricing when you're not eligible to upgrade http://vz.to/1713STl
3. You can purchase Certified Pre Owned device at discount pricing. http://vz.to/16vfYHl
I'm sure that one of these options will fit your needs.
LasinaH_VZW
Follow us on Twitter @VZWSupport

Similar Messages

Activation- transferring number from Verizon to AT&T

Hello, I am trying to activate my iPhone and I need to port my old number from Verizon to AT&T. I'm out of my Verizon contract (as of 20 minutes ago) and was told by both companies all I would need to do is enter in the info to transfer the number in iTunes. I enter in the cell number, account number, zip code, and account password and am greeted with a screen that says:
"The phone number you entered cannot be transferred. You must uncheck the transfer number option and clear the information in the text fields to continue."
What gives? Any suggestions or do I just have to wait until tomorrow when AT&T or Apple support is actually open and doesn't just give me automated menus to tell me I meet the software requirements.

Alright ... well, you may have lost your former number. You should have simply submitted your information to activate your iPhone and that act alone would have closed your Verizon account and transferred your number. So if you somehow believed you had to close your Verizon account before activating your iPhone then, in essence, you gave your phone number back to Verizon to release to a new Verizon customer.
Which is probably why your getting the message that there is no number to transfer. My advice: Accept your fate, re-activate and take a new number.
I say this because I transferred over from T-Mobile. In fact, I bought six iPhones all together (one for each of my employees) and they had accounts with different service providers (Sprint, Verizon, Metro, etc.). Two employees did as you did and we lost the numbers.
For those we didn't lose - the only trouble we ran into was failing to insert the the account information exactly as it appeared on our billing statements. If it was all in caps and we went back and put re-input all in caps then the activation and number transferred. If we let off our suite number or if it was shown as # or STE then when we provided that just as it appeared on the statement, the transfer went through.
I hope this helps.
Tim...

How do you get a RESPONSE from Verizon?

How does one get a response from Verizon? Here's my situation...
Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof. In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used. I do not even own a phone, for that matter. I also had enhanced high speed Internet, and I wanted to retain the high speed Internet. A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price. 24 hours later, my high speed DSL service was no longer functioning. I will try to briefly explain the disastrous customer service that ensued.
The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server. The representative did not call me back. I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue. Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services. Great. The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning. The next morning came and went, and guess what? No Internet. I called again. The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes. She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes. She told me that I would receive a call back the same day to resolve the issue. Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again. She said that I could not be transferred. Okay. So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story. She informed me that she could not provide that information to customers. The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised. Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that.
The 6th phone call to Verizon was dropped by the Verizon server. The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service. What the heck was she doing, checking her Facebook account? She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle. The 5th representative transfers me again to technical support. Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department. My husband was on the phone at this point because I was DONE. When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative. The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department.
The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously. She cancelled the old orders and reinstated a completely new order. The DSL began working a few days later. MAGIC. She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment. She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years. I was relieved.
You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us. According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill. (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.) The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented. Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about.
At this point, I was beyond fed up. The attitude of the 8th Verizon representative put me over the edge. I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story. I did not file the complaint to get back at Verizon. Instead, I filed the complaint because I knew that another phone call to Verizon would be useless. I’ve been dealing with this issue for over a month, and I’m sick of it. I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve.
The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days. Well, it’s almost the end of the week, and I have received no response. Again, after all of this, how could I be surprised?
I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage. This situation is truly unacceptable.
You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks. Think again.
How does one get a response from Verizon?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

My account was hacked in September -- Still no action from Verizon. Please help!

My account was hacked in September, someone added an additional line and ordered an iPhone, adding more than $600 to my account. Verizon quickly identified this as fraud and assured me that my account would be cleaned up. Almost three months later, I still have hundreds of dollars billed to my account that no customer service rep has been able to explain. My service is now pending disconnection, even though I have continued to make my regular payments, but I have refused to pay the additional charges incurred by the hacking of my account. I've spent more than two work days on the phone with Verizon, speaking to about three dozen agents and supervisors, explaining my situation all over again, taking valuable time off work and away from the family. They all promised to help, but nobody actually fixes this mess that I did not cause. Ten days ago, I wrote a letter to customer service which I will post below. I have not heard back from Verizon. No one has called to apologize or offered help in restoring my account. As a cellular customer of 16 years, I have never experienced something like that. I simply don't know who to talk to anymore to get this straightened out. No customer deserves to be treated like this. Please help me find out who I can contact with the authority to clean this up for me! Many thanks in advance.
Here is the letter sent to Verizon with signature confirmation Monday a week ago. I does not detail today's trouble, when I spent another 90 minutes on the phone with three different agents and one supervisor, but I got disconnected every time.
Dear ladies and gentlemen,
I am writing this as a customer complaint. My family has been a loyal Verizon Wireless customer since August 2011, after making the change from T-Mobile. We currently have the 15GB Everything Plan with five lines, all of which are used by family members. Since July, we are also customers with Verizon FIOS for our home internet and cable, which means we pay Verizon an average of $5,600 annually.
My wife is the primary account holder and I have an EDGE plan for my own line. In September, I ordered a new iPhone through my local Verizon store in XXXXX., which is, as far as I know, an independent store with a Verizon license/franchise. When I picked up my phone, the agent at the store noticed that my account was in “chaotic standing.” First, he said that we had been advised badly by Verizon when we initially signed up in 2011, resulting in much higher monthly fees than we could have had under the 10 or 15 GB Everything Plan, and he suggested that we switch to this plan immediately.
It was frustrating to learn this, because in my two years of communicating with Verizon agents by phone, no one ever bothered to inform us that we paid more for our account than we had to and that there was a more compact plan available which would have decreased our monthly bill. My daughter exceeded her data allowance on an almost monthly basis, which we could have avoided under the plan that we currently have but didn’t know about.
Then I also learned that my current bill had suddenly skyrocketed to over $900 because a sixth line had been added to our account and someone had ordered a phone and charged it to our account. The local agent was extremely helpful, he immediately suggested that this was fraudulent activity and he called Verizon to restore my EDGE eligibility which I had lost due to these fraudulent charges that I had not caused and not paid. He did talk to the Verizon fraud department and reported the incident, and I was told that the additional charges would be taken off my account and my good credit – and EDGE eligibility – would be restored. In good faith that Verizon would take care of this, I left the store as a slightly worried, but satisfied customer.
About a week later, I called Verizon to check on my account status because I wanted to EDGE up my teenage son’s line XXXXXX and get him a new iPhone 6 for his birthday. The agent I spoke to told me that the fraud situation was still showing on my account and that my EDGE eligibility had not been restored yet, but he assured me that this would be taken care off by the following week, when my son’s line would be eligible for an EDGE upgrade under his plan’s timeline.
When I called back the following week, I was saddened to learn that contrary to the previous assurance, our EDGE eligibility had not been restored and the fraudulent charges to our account were still showing on our bill, which was quite confusing because it was impossible to figure out my actual charges. What followed was several weeks of phone correspondence with Verizon agents who apologized again and again and assured me that my EDGE eligibility would be restored so I could order my son’s phone and my the additional charges would be dropped from my account.
However, this didn’t happen. I am not going to list the entire call log, because I know that you can easily access these records. But for several weeks in October, I spent many, many hours on the phone with Verizon, explaining the entire situation regarding the fraud again and again. I listened to assurances, promises, apologies, and I was transferred multiple times to different departments to get my EDGE eligibility restored. After an incredibly frustrating and time consuming experience I was eventually able to order my son’s phone. But several days later, when I checked the order status, I noticed that the order had been canceled because – I’m sure you can guess it by now – my EDGE eligibility had still not been restored. This forced me to go through the whole process again and I spent an entire afternoon on the phone with several different agents and managers until in the early evening I was finally assured that my account standing had been restored and that I could order my son’s phone. That day alone, I had to leave work five hours early to get on the phone (from about 2 p.m. until 7 p.m.) and work this situation out so my son could get his phone, which he eventually received on Oct. 31.
I work as a newspaper reporter and I have an incredibly busy schedule. Yet the inability and unwillingness by Verizon to help me straighten out my account took much of my work time, which I had to make up for at a later time in order to get paid. Unfortunately, this meant that I had to take out much of my highly valued family time to talk to Verizon, which increased my frustration with your company, as you surely can understand.
As a loyal customer, I can’t stress enough how incredibly frustrating this experience was. I was forced to spend many hours away from work and family just to deal with the same situation over and over again. I lost track of the hours, but I am sure that one look at your call log will confirm that adding up these hours it was more than two full work days that I had to spend on the phone to work out a situation that I did not cause to begin with. Adding to these already incredibly upsetting circumstances were at least a couple of calls where it took me 15 minutes to get an agent on the line who then promised me to transfer me to the right person to help me, only, after more waiting time on hold, to be disconnected and start the process all over again. How I was able to maintain my composure and continue to be polite and respectful to the agents, I don’t know. I’m sure they are used to much harsher treatment from other unsatisfied customer for much lesser reasons.
It is bad enough that a company like Verizon cannot protect their customers from getting their accounts hacked and hundreds of dollars being charged to their account. But what is even worse is that I have to spend hours and hours of valuable time and energy to mitigate a situation and fix a damage that I have not caused in the first place and had no control over, and Verizon has not offered me anything to reward my patience and loyalty other than brief apologies from stressed out agents that obviously were not qualified to handle such situation, resulting in their own frustration with this issue.
What adds to this extremely frustrating and highly disappointing experience is that because of the hacking and the fraudulent charges that polluted my account for many weeks, it has become impossible for me to understand what I am being charged for and what I actually owe for the services that I did order and did receive. This frustration once again peaked on Saturday last week, when an agent told me that my past-due charges are more than $600, with a total of more than $900 total due within three weeks, ( that is about the same what Verizon charged me after my account had been hacked and an additional line and phone had been ordered by the perpetrator) in spite of my continuing “blind” payments towards my balance since this all began in September.
I talked to two agents on Saturday, one from Customer Service; the other from the billing department, and neither was able to explain – or even seemed to understand themselves – how these charges occurred. In good faith, and in order to avoid a disruption of service, I still made a $170 payment, which is about half of what my total monthly payment should be under my current plan with five lines, and I vowed to pay another $170 by the end of next week in the hope that by then, someone with authority and complete and full understanding of these circumstances will have contacted me to explain my account and issue a sincere, well meant apology for what has happened to this loyal customer.
Believe me, I rarely reach out to a company and complain like this. I have a busy and hectic schedule, but the time it took me to write even this long letter to Verizon was just a fraction of the time and energy that I wasted to restore my account and get my son his new iPhone on time for his birthday, which he was looking forward to very much.
But after my experience with Verizon, I feel that Verizon should know that no loyal customer deserves this type of treatment and should ever have to go through what my family and I had to endure because of Verizon’s inability to protect the privacy and integrity of our account, and to restore it to its original standing.
I left T-Mobile in 2011 after a total of 13 years as a loyal customer, because I was unhappy with their increasingly bad customer service. I came to Verizon in the hope that my family would have a better experience here, and we were ready to stay with the company for many years to come. But at the moment, we are regretting and reconsidering our choice. Our final decision will certainly depend on the final outcome of this incredibly frustrating situation.
Believe me, I absolutely understand that fraud and the breach of customer account information occur even in the best and most professional companies. But I also believe that if this happens, the integrity and professionalism of a business must be judged based on their handling of such instances and how they treat customers who fall victim to such criminal practices without any wrong doing on their part.
A company should do their best to not only fix the damage and try to make sure that this will not happen again, but also guide and support their loyal customers affected by this and provide them with enough information to understand what is going on. Most importantly, it should be Verizon, not the customer, who should carry the burden and the responsibility of such fraud. But unfortunately, Verizon Wireless has fallen short in this regard, as we were completely left alone and forced to fight for the full restoration of our account and to this day are confused about our bill and these sky-high charges that no one can explain to us.
On top of that, I am tired of having to explain this situation dozens of times to different people with your company over and over again. No one should have to go through that, and I believe that your personnel has enough pressing business to deal with than to waste their and their customers time.
Please understand that I am not complaining about the services by the more than a dozen individual agents that I talked to in order to sort out this mess. The vast majority of them have been polite and a couple honestly tried to go out of their way to help me. It is rather the way that your customer service is set up in total that reeks of failure to support and help a customer whose account had been hacked and scrambled beyond recognition.
That’s why it is my hope that my reaching out to you will raise a red flag at the right places within your company to identify the failures in your service, work the problem and fix it so other loyal customers like me will be spared such hassle in the future. I think it wouldn’t be too far fetched to assume that we are not the only ones and last ones to fall victim to hacking and failing customer protection and service as a result.
Of course I also sincerely hope that my complaint will finally set the wheels in motion to remedy the problems in our own case. We believe that the very least that Verizon could do as a sign of good will and to honor our customer loyalty to is sweep clean our account and allow us to start from scratch so we can track and understand our future monthly charges and continue to make reliable payments to our account as we have done for more than two years until the hacking of our account and Verizon’s unprofessional and helpless handling of the situation has changed everything.
I hope that someone within your company will take this complaint seriously and resolve this very unfortunate and frustrating situation in a manner that shows that we are valued and respected as the loyal customers that we (still) consider ourselves and that will help us restore our faith and trust in Verizon.
I am looking forward to your timely response.

I'm confident that if you have spoken with our Fraud Team directly, that there are the proper wheels in motion to resolve all of the concerns that occured as a result of the fraudulant order on your account. It may take up to 2 bill cycles for all the adjustments to be applied and the changes made to your account to bring the dates and eligibility back to normal, so you should definitely be nearing the end of your wait. Based on your description, it may have been a while since you spoke with them directly instead of the customer service team, so I encourage you to give them a call at your earliest convenience to put your worries at ease. If you need to make arrangements for the charges that appear on your account, our Financial Services Team at 866-266-1445 will also be able to help possibly place a hold on the account regarding the disputed charges so there's no accidental inturruption in your service due to this unfortunate situation.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

I have i phone 4 from verizon and the power button is not working

I have i phone 4 from verizon and the power button isn't working anymore, I bought my i phone 8 months ago.
What options do I have and what should I do ?

Hello James,
The flashing WLAN light means activity (data getting transferred). Try disconnecting all your devices and check whether the light is still flashing or disconnect the router from internet and do the check.
Do you have your SSID as linksys or the default one? If your neighbor has the same SSID, then traffic could result from your neighbor's one. Try changing your SSID and password. Make your security WPA/WPA2.
Hope this helps,
Thanks
Vijay

90 days to receive credit from Verizon

My wife and I just transferred our verizon account from my name to hers, to get the discount that her company gets for verizon usage since I just got laid off from my company, who also had discount. The credit for the amount paid on the old account for the used days was not credited towards the new account but a credit check will be issued from verizon. After receiving two statements without a check from Verizon, I was told from the customer service representative that I need to wait for the next statement and call in again to request a check per Verizon's procedure. This is totally unfair, as we have been paying our bills monthly, without any late payments for how many years and when it comes for verizon to pay us back we have to wait 90 days. If we waited 90 days for us to give them a bill, we would have our services terminated. This procedure needs to be changed as it is not a customer friendly rule that will make people change cellular services to other companies. We need our money back, especially after being laid-off.

It takes 90 days before you get your money back because the FCC gives wireless companies up to 90 days to report usage. So, say the last month you had your account you used 800 min on a 900 min plan. Now, 30 days later, another company reports that you used 100 mins on their various towers during that last month. Now you're at 900 mins. Then another 15 days later, another 15 minutes are reported from another company's towers. Now you're technically over by 15 minutes. With an overage rate of .40/min you'd be charged 6.00. If they had already credited you back, you would now be recieving a bill for 6.00. let's face it, the odds that someone would make that payment are slim to nil. (What I gave is just one scenario. There are also thing like global roaming, text messaging, etc that can take longer to report.) Basically the FCC is the reason it takes 90 days to get your credit back.

Transferring My Verizon Number To ATT? (Any Trouble or Charges?)

I just got the iphone and wish to keep my Verizon cell phone number.
Does anyone know if this is any hassle and if any charges apply for this?
Its late at night right now and can't activate the iPhone yet, i'm assuming I go do it at the ATT store right?

Can't help you with transferring your number from verizon to AT&T, as I'm in the UK, but believe this is possible if verizon send you a PAC, which you'll need when activating your iPhone. When you do this, and *you have to do this yourself at home on your PC/Mac in iTunes*, not at the AT&T store, you'll be asked if you want to keep your existing number, so just type yes here, and have your PAC ready.
Message was edited by: jia10

Problem connecting to wifi from Verizon DSL router

I recently had "upgraded" to the newer Verizon Westell router (7500, I think). Well, I have setup the wireless to be able to connect a smart phone. Unfortunately, that smart phone is on AT&T (Samsung Infuse 4G). I was hoping to be cheap and use my DSL from Verizon to connect via wifi. It worked at first, prior to securing the wifi. I can connect through the wifi, but I am immediately transferred to a secure Verizon website trying to get me to "activate" my account. It will not let me go anyway, but to that site. Am I missing something? I am locked out of my wifi since I have a competitors cellular account? Any help would be great.

Simply applying security to your router will not cause the "walled garden" message your getting about activating account. Has your Verizon account ever been suspended before? If so, you will need to clear temp browsing data on your phone. Also make sure you are connecting to your network and that it didn't hop on a neighbbors unlocked network. Phones can be configured to automatically connect to an unsecured network and that customers service might be suspended. If you run into further problems please send a private message.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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Is there a prompt to activate visual voicemail once I switched services from Verizon Wireless to Verizon Pre-Paid Services?

I recently transferred from my verizon wireless account over to verizon prepaid; my iPhone 4 will only allow me to extract voice mail by dialing in *86 and my visual voicemail is not functioning. The message I get is from the phone voicemail greeting screen setup is " Voicemail Unavailable could not authorize access" . Is there a fix for this? please help.

Just got off the phone with Verizon. Voicemail indication and access to your voice from the Phone app is now restricted. There is no Voicemail directly from you iPhone for Verizon pre-paid.
If you can not get to your Verizon Voicemail hit *228 and respond with a 1 and let the message say your phone has been setup.

Faster Repairs from Verizon - Prioritize your account.

I just wanted to let people know that Verizon has a Repair Prioritization Program for Seniors and those that have Medical issues (permanent or temporary) that depend on their landline for service that offers a 24-hour repair commitment.
My 88 year old mother (not only a senior but also has a serious medical issue) who depends completely on her landline recently lost her dial tone and when I used the online troubleshooter I found out that it was a Verizon network issue and the first time offered for repair was 6 full days away! That was unacceptable so I searched for another solution. When I called Verizon and let them know I was aware of the program - my mom's repair happened less than 12 hours from when I called.  The official program requires a form to fill out and send in to mark the account for future priority - so that I won't have to make a special request.
There are simple one-page forms at the Verizon link below - to fill out and send in making your service a priority. The form only has to be filled out one time unless it is for a temporary medical condition and then it is every 12 months.
The link below offers the Maryland address to send it to - but the forms are generic and should apply to any state that Verizon services. I could not find the address to send them to for other states, but I would be hopeful that a Verizon representative could assist - if one asks how to register for the "Verizon Medical and Senior Repair Prioritization Program".  I did see a website about the same service in New York - but it did not list the way to apply.
Hope this helps someone as it did my mom.
http://www22.verizon.com/support/residential/phone/homephone/general+support/request+repair+service/...

Me again. Since the previous post in this thread only included a way to sign up for the program in Maryland, I finally found the information and link for New York and just wanted to pass it on.
It is called the Special Protections Program in NY - and is for seniors and/or those that have a long term disability - and includes other things in addition to priority repair, such as - avoiding blocking or turning off phone service if trouble paying a bill and a third party notification system regarding overdue bills (without liability to the third party).
Here is the link below -
http://www22.verizon.com/about/community/ny_special_protections.html
I have tried to find information on other states, since my previous post in this thread covered Maryland and now this one is for New York - but have been unsuccessful so far. Besides Internet searches, I just spent over 45 minutes being transferred from department to department at Verizon to inquire and no one at Verizon was familiar with any of the senior programs (even MD or NY), so of course they said they knew nothing about programs in additional states that Verizon services. Each department said I needed a different department - until finally the 4th department referred me back to the first department - which I let them know - and then they just said they couldn't help me.
Since actual Verizon moderators review this thread - maybe one of them will pitch in and let people know about similar programs in any other state that Verizon services. We will see.
In the meantime, I will update if any additional information is discovered.

How to view data in SNC after getting transferred from ERP

Hi all
I have transferred material ,vendor, customer ,scheduling agreement ,demand from ERP to SNC system.
Now I want to view this demand in SNC. What I have done is in SNC is I opened supplier view.
In supplier view, I opened SMI monitor. Now when I click on F4 help of product I am not able to view the material
which I had transferred. Same is the case with location.
I know that in SNC, in order to view data following assignment is required.
Material  Location  Business Partner ( Org ) --- > BP ( Person )  User.
Now I have assigned Material to location .
Location to BP ( Org ).
BP ( org ) to BP ( Person ).
BP ( Person ) to user.
But still I am not able to view the data in F4 help ( For SMI overview screen ).
Next I learnt about Selection modes in SNC.I think I need to assign selection mode u201CPDNF_NEWu201D
To application ID of SMI overview screen in order to view Product and location in F4 help.
If I am correct than please let me know how should I proceed. Else please let me know
What all configuration is required to view product and material data in F4 help and eventually the demand which I
Had transferred from ERP.
Best Regards
Rahul

Hi Vasu/ hi Nikhil,
I have done what you mentioned but still could not see the data in SNC Web UI.
Let me explain once again.
Consider a case when Panasonic ( Supplier ) is managing inventory for Walmart ( Customer ).[ VMI scenario ]
Now
Step 1 : Walmart will create Material,Location,SA ,demand in his ERP.
Step2 : Master data with demand will get transferred to from customers ERP system to SNC system.
I can see Product and location by SNC -- > Master data -- > Product/Location.
Till this point everything is fine.
Next I have done following.
Assign my user to Business Partner of type org ( Customer ).
Location is assigned to Business partner.( Customer ) as material will be shiped to customer location.
Location is assigned to model 000
Material is assigned to Location and Planning version 000.
Now logically assignement is as follows.
User -- > BP --> Location --> Material.
Now when I go to customer view ,in product and location,I should be able to see my product and Location.
But I am not able to see.
Could you help where I am going wrong.
Regards
Rahul

Cannot get email from Verizon servers thru Time Warner ISP

I've had Verizon for many years until a move took us to California where it was not an option in our area. I purchased the email addresses from Verizon 3 years ago. Everything has worked fine until 2 weeks ago when my wife and myself cannot access our emails anymore using our home network. If we log onto any other network it works great. I've called both Time Warner and Verizon (which is a customer service story in itself) twice a day for two weeks and have gotten nowhere. Each blames the other but I still don't have email. I've changed my router to get another ip address with the same result. I've performed traceroutes which have ended with a verizon server but I can't get anyone at verizon to tell me if it is the email server or not. I've tried whitelisting the ip address. I've tried removing and reinstalling the verizon email account in my Macbook. Nothing works! Lots of threads of people with the same problem but I can't find a soulution. PLEASE HELP!!

Hi Kameraman1,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

"Cannot Send Message" from Verizon to Hotmail

I see by reading this board that many others have problems with Verizon e-mail accounts.
When I try to send e-mails from my Verizon account into my Hotmail mailbox using an iMac, I get this message every time: "Cannot send message using the server e-mail." The only thing it is letting me do is send an e-mail from one Verizon folder into another. It won't let me go from Verizon into Hotmail.
I checked with Apple tech support, and their claim is that Verizon is for some reason blocking the outgoing e-mail into MSN/Hotmail.
I checked out the options under 'Advanced Account Info' but am not tech-savvy enough to understand what I am looking at, and the bottom section tells me to get advice from a systems administrator. Could anyone tell me the best way to go about getting this advice?
Thanks.

We would want to make sure the mail settings are correct. I have sent you a private message to get more information.
Anthony_VZ
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In photos: I have tried to select and delete some duplicate pictures that I transferred from my other iPhone 5S on this new iPhone 5S and when I select the only options available is moving the photos or email/text. I cannot put in trash bin

iPhone 5s photos/video,deleting duplicate photos and video transferred from other iPhone 5s & iPhone 4S
I have tried selecting photos and videos to throw them in trash bin, but the trash bin doesn't work when pressing and or clicking on it
I would like to know how to get rid of the unwanted and duplicate pictures that I've transferred from my other iPhones.
If someone could please help me, I would greatly appreciate it !!
Thank you so much,
Ginger

How did you transfer the photos from your other iPhone? If you did it by importing them from the old phone to a computer and then used iTunes to sync them back to the new phone, then you would delete them by syncing again using iTunes but this time change the selection of which photos are to be synced. Each time you sync using iTunes, it sets the non-Camera Roll photos on the phone to match the current settings/selection in iTunes.

Getting data transfered from old HD to new ones, leaving 2 slots filled . .

Hello,
*(Below is a thread I started in another forum, but, didn't get my final questions answered (see at bottom of this post in BOLD), and am hoping for further help and suggestions. I know there is a lot to read here, but, I think this information will help other novices, such as myself. Thanks!)*
I have 2 new HDs (each 1T) uninstalled, and I have my old HD (160 gigs) currently residing in one of the two slots in my G5. Any ideas on the best way/process to get the data transfered from the old HD to the new ones, leaving my two slots filled with the 2 new drives AND my data from the old HD transfered and intact, with a RAID0 setup?
OR, are there any other suggestions on a good setup with the 2 new HDs??
I'm open to suggestions.
I always back-up on external HDs, so, is their a need for me to worry about setting up a RAID0??
I'm doing video processing for DVD release.
Should I just max out the 2x1T gig HDs and not worry about a HD failure??
All Suggestions welcomed!!
Thanks, Jack
*FROM THE CUTTERMAN:*
You are limited with only 2 drive slots. In this scenario what usually works best is a small fast drive (eg Velocirapter or SSD) for OSX/Applications and a large drive for video files. It is not advisable to have the operating system running from a striped array.
Since you already have the drives, here is what you can do.
Install one new drive and format the partition you wish to use for OSX. You may not want to use the whole drive for OSX, so make 2 partitions. Be sure that it is GPT-formatted so it can boot.
Use CarbonCopy Cloner to copy your current OSX partition to the new one.
Set the startup disk as the new partition.
Remove the old drive and replace it with the second new one.
Reboot, and partition/format new drive.
*Hey Cutterman,*
Thanks for the advice. That sounds like a good set-up. I'll have to research the process of doing what you've advised, but, should work out ok:
A. Install one new drive and format the partition you wish to use for OSX. You may not want to use the whole drive for OSX, so make 2 partitions:
1. Partitions are done under Disc Utilities correct? Never done it before; will take a look.
B. Be sure that it is GPT-formatted so it can boot.
2. GPT is also done under Disc Utilities, correct? Here I start to get a bit confused, as I've formatted Extended Journal, SO, the partition with the OSX & Applications is formatted GPT, and the rest of the HD is formatted as Extended Journal?
C. Use CarbonCopy Cloner to copy your current OSX partition to the new one.
3. So, I partition the first new HD and use Carbon Copy Cloner (also under Disc Utilities) to copy the OSX & Applications from my original HD to the first new HD, correct?
D. Set the startup disk as the new partition.
4. This will be an option when I setup the partition???
E. Remove the old drive and replace it with the second new one.
F. Reboot, and partition/format new drive.
5. QUESTION: So, you recommend not striping the HDs: If I do a RAID 1, which sets up a mirror of the HDs, and since the first new HD is partitioned with the OSX & Applications, AND is set up as the Startup Disk, then the second new HD will also mirror that?? Another QUESTION: Even if the second new HD does not mirror the OSX & Applications, the second HD will only mirror the space/partition not utilized by the OSX & Applications partition, correct?
Thanks for your help!!
Jack
*FROM THE CUTTERMAN:*
OK I will try to answer your questions. To begin, if you want to mirror the 2 drives then you will need to boot from the SL install DVD or an external (USB/firewire) drive to set it up. IMO for your purposes it is too much hassle and a waste of HD space.
1) Yes partitions are created in Disk Utility
2) Yes, you choose a volume Scheme (ie number of partitions) and size them by dragging the separator bar. Then select the planned boot partition and click Options..., then choose GPT. I think it is usually the default but check and make sure. Extended journaled is the usual format.
3) You need to download Carbon Copy. It is a free tool that will copy the entire image of your current system partition to the new one and make it bootable. Consider making a donation as it is a very useful and frequently updated utility. It is fairly intuitive to use. You can also use the restore feature in Disk Utility but I have had more experience with Carbon Copy.
4) Once the copy process is finished the new boot partition will show up under the startup disk selections (this tool is in System Preferences).
*FROM 666Sheep:*
If may i correct one thing: OP, don't choose GPT (GUID Partition Table). You got PPC Mac (G5), so valid partition type for you is Apple Partition Map (APM).
GPT is for Intel Macs and you will not able to boot from this kind of partition.
*FROM THE CUTTERMAN:*
Thanks for the correction- my bad. No familiarity with non-Intel Macs.
G5 PowerMac, 2.5 GHz Dual, Dec. 2004, 6.5 GB RAM, 149 GB HD
*Hi All,*
*Since this process will come to a head on Tuesday/Wednesday, and I hope to be successful in transferring Old HD data to new HD/s.*
*A: I'm still a little foggy here, as I thought I'd set up the 2 new T-gig HDs so that if one of them failed, I'd still have the data backed up on the other HD; more ideas concerning this would be reassuring:*
*WHAT DOES "IMO" mean?*
*(IMO for your purposes it is too much hassle and a waste of HD space.)*
*As I understand the points made: After I partition the first new HD, and Carbon Copy data from old HD, I then install second new HD, and this will just act as an overflow from the first partitioned HD, correct? Because, if set up a Raid1/Mirror, the OSX partitioned portion of the first new HD will not copy to the second new HD, and that space on the second new HD will be wasted, correct?*
*Also: I have to set up RAID1 (if I do not set up RAID0), correct?*
*RAID 1*
*From WIKI: RAID 1 mirrors the contents of the disks, making a form of 1:1 ratio real time mirroring. The contents of each disk in the array are identical to that of every other disk in the array. A RAID 1 array requires a minimum of two drives.*
*Carbon Copy is a free tool that will copy the entire image of your current system partition to the new one and make it bootable.*
*1. Is my old HD partitioned? Is that done automatically by MAC prior to PC purchase?*
*2. Do I Carbon Copy the whole old HD or just parts? (eg. OSX, Photo Shop, After Effects, Various Files)*
*3. I read that it is necessary to DEACTIVATE Photo Shop (I have CS3) prior to doing Carbon Copy. Is that correct? If so, does this also apply to other Adobe applications? Such as After Affects, Illustrator??*
*Thanks to all for the help!!*
*G5 PowerMac, 2.5 GHz Dual, Dec. 2004, 6.5 GB RAM, 149 GB HD*

Confusing Information:
A1: You also want to make sure the drive you are backing up to is formatted Mac HFS Extended (HFS+) if using Mac OS 8.1 or above.
A2: On PowerPC Macs, your clone should be partitioned as Apple Partition Map.
*Q? I thought the new HD (1T) should be formatted in Extended Journaled?*
B: Also disable Spotlight (in 10.4 only) on your destination drive using Apple menu -> System Preferences -> Spotlight -> Privacy to add the destination drive to the pane.
*Q? I'm using 10.4.11, so, I should follow these instructions?*
C: If possible, boot into safe mode to perform the backup (holding the SHIFT key at startup). In addition, you can clone while logged into another administrative user that you don't use at all to avoid further complications of changes which may be happening to your regular user (though don't use Fast User Switching to get into that other user, since that other user is still active when fast user switching is used). Otherwise you are going to be running a backup on a live system which could have changes happening while you are attempting to backup. These may yield an imperfect clone, with uncertain success at recovery. It may be possible that your clone will have its own hardware issues, so make at least two copies.
*Q? ?????????????*
*I GOT THE ABOVE INFO. FROM THE FOLLOWING SITE:*
Making a clone/mirror/duplicate backup
http://www.macmaps.com/backup.html#SHORTANDEASY
*ALSO, WHAT DO YOU THINK ABOUT THE ADVICE ON THIS PAGE:*
http://www.levoltz.com/2010/04/21/how-to-transfer-data-to-your-new-hard-drive/

Transferring from Verizon

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