Transition within conditional gateway

Question

In a process, there are 8 interactive activities.
A condition gateway is after the activity 1.
If the condition is true, the follow will go to acitvity 2 and 3. Then there is a split
after activity 3. Branch A has activity 4,5,6. Branch B has activity 7. Then, it is the Join and activity 8.
However, if the condition is false, the business process digram is that: the follow (from the conditional gateway) will go to activity 5.
I cannot add a transition from conditional gateway to activity 5 as the studio does now allow me to do that.
I add another interactive activity named activity 5_1. It is fine in design time.
However, the customer does not want to see two activity 5. How to change the BPM flow design?
Thanks.

Answer 1

I'm not sure why the customer is pushing back on having multiple activities in a process with the same name. While it's not always done, it's still fairly common and does not violate a process modeling best practice.
Know you know this, but here are a few rules that apply whenever you're modeling using Split activities. These same rules apply when using Or Split and Multiple activities:
1. In your scenario, you have two activities between the Split and its corresponding Join activity. You cannot have transitions coming into these activities directly from outside the Or Split / Join pattern. Activities inside a Split and its Join can only have transitions coming into them from either the Split activity or other activities inside the Split / Join pattern.
2. Conversely, you cannot have transitions going from the activities inside an Split / Join directly to activities outside the Split / Join activity pattern. Activities inside a Split and its Join can only have transitions going to the Join or other activities inside the Split / Join pattern.
If either of these rules are violated for Split, Or Split or Multiple activities, you get a design time (not a runtime) error that will show up in the Problems tab.
Dan