Travelling expenses against Service call

Dear Expert
When i sold Machine manage by Serial No with 1 year warranty
Service Contract also created
When my customer call me & say that some problem in Machine then Company send one technician to customer place
then technician solve the issue at customer location
i do not charge to customer because his machine is in warranty
But how we track traveling expenses against there service call

Hi Jay,
Please check below link.
http://help.sap.com/saphelp_sbo882/helpdata/en/f5/65bc79e3844cbbbc3fb1e9295bd5c8/content.htm
http://www.agentil.com/sites/default/files/bu/1295088637.pdf
Hope this help
Regards:::::
Atul Chakraborty

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Capture travel time expenses and working hours spent on the service call

Hi Experts,
I have One Year AMC contract with my customer.Under AMC he called me for 10 times.I need to
Capture travel time expenses and working hours spent on all the service call, Non of them will be billed to the customer.
This is just for our internal tracking.this particular data will reside within the office premises.
Explain how efficiently we can track this particular requirement in SAP Business One
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Vikram

Hi Vikram
You will notice on the item master records that there is a field called Item Type. The options are Item, Labor and Travel. In order for the service module to recognize the expense or charge type, either Labor or Travel must be select. Create a service item (untick inventory item) and choose the Item Type as Labor or Travel. When you now create a Delivery/Invoice from the expenses section of the service call, it will identify and warn you if you charge the customer, as this would be defined in your service contract template as non billable charges. You can still create a Delivery for the charges and put quantities and values on the Delivery document. In this case you are not going to invoice the customer for the charges, so you can "Close" the Delivery. Just be aware that closing the Delivery will post the value to an offset account defined in the Account Determination.
The benefit of this approach is that the Delivery will post a debit and credit in your G/L that will "accrue" what the costs are of servicing the customer. My suggestion would be to set the account determination for the Labor/Travel item(s) to item level and define the Revenue/Expense accounts to specific G/L accounts.
Let me know if you need more information or assistance with the above.
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Adding Sales Order to Service Call Expense

Hi,
Does anyone know how to add a Sales Order Document to a Service Call Expense?
Please help me.
With Regards
B.Ravi Shankar

One can do using attachment or else you have to link it using programming.

Linking expense document to service calls

Hello
Can anyone tell me if it is possible to link expense documents to service calls, after they are created in Sales A/R module or after an approval procedure?
I have found de following note (1052012) that says that is possible, but i can not see how.
Thanks in advance.
Miguel Machado

Hi Miguel,
I'm not entirely sure where this conversation is going and why you are querying tables.
From your original post you asked is it possible to link expenses that have already been added to the system, the simple answer is yes.
When you are creating a service call, go to the Expenses tab and click on the Expense Details button. From here click New Document. Select the type of document you want to add such as Sales Order. This automatically opens up the Sales Order form in Add mode, from here you can go in to Find mode (Cntrl & F), enter the Sales Order number that you want to add, when that is on the screen click OK. This will move that sales order number to the Service Call expenses screen where you can update.
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Expenses document problem in service calls

Hi,
In the service call document we have the expenses tab under which we can view all the documents (Inventory transfers,deliveries..etc) related to that call. Well now my problem is as follows...
I create a service call and later i add many expenses to it.. say i added 3 Inventory transfers and as long as the service call is OPEN I'm able to see the documents added in the Expenses tab when the Display all documents is checked.
Now when i close the service call the contents in the Expenses tab become inactive and I'm not able to view the expenses documents and the Display all documents check box is also disabled.
Hope I'm clear.
Thanks in advance,
Vasu Natari.

Hi Jeyakathan,
Thanks for ur quick reply, the details are as follows,
Q1. I'm logged in as manager and I have full authorization.
Q2. I'm using 2007 B PL SP:00 PL:10
Q3. Even after closing and reopening the service call if the status is Closed the expenses tab is inactive(I mean that the tab is active but all the matrix are inactive) and the Display all documents is also inactive.
Thanks,
Vasu Natari.
Edited by: vasu natari on May 15, 2009 10:31 AM

DI: Service Call Expenses

Hello All,
Following is the code I'm trying to add ServiceCallInventoryExpenses objects. However each time I reference the Expenses Object the code fails. Could someone please advise if you have this up and operational.
I'm using v.2005
        Dim nErr As Long
        Dim errMsg As String
        Dim Result As Integer
        Dim bRetVal As Boolean
        Dim oServiceCall As SAPbobsCOM.ServiceCalls
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        End If
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            Throw ex
        End Try
Thanks in advance !
Eli Lawson,
Oklahoma, USA

Here is the following code that worked!
It seems the childobject (ServiceCallInventoryExpenses) must have an add() to set the properties then another add() to actually add the object and create a new one.
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        Dim errMsg As String
        Dim Result As Integer
        Dim bRetVal As Boolean
        Dim oServiceCall As SAPbobsCOM.ServiceCalls
        Dim oExp As SAPbobsCOM.ServiceCallInventoryExpenses
        oServiceCall = Company.GetBusinessObject(SAPbobsCOM.BoObjectTypes.oServiceCalls)
        bRetVal = oServiceCall.GetByKey(7)
        'Check errors
        If Not bRetVal Then
            Company.GetLastError(nErr, errMsg)
            MsgBox("Failed to Retrieve the record " & nErr & " " & errMsg)
            Exit Sub
        End If
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            SBO_Application.MessageBox("Count is: " & oExp.Count())
            oExp.Add() 'Grab the Next Free line Object
            oExp.DocumentType = SAPbobsCOM.BoSvcEpxDocTypes.edt_Delivery
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            oExp.DocumentNumber = "17"
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            oServiceCall.Update()
        Catch ex As Exception
            Call Company.GetLastError(nErr, errMsg)
            MsgBox("Found error:" + Str(nErr) + "," + errMsg)
            Throw ex
        End Try
Adele,
Thanks for your help !

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deal all,
i need to know , how can we add more then one item to one service call. is there any solution or add-on for this purpose.

You can add only one item (to be specific only one Serial Number ) in one Service Contract.
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Attach receipt soft copy against each receipt created in Travel Expense Report

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I want to attach each receipt to each expense line in Travel Expense Report.
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GUID is the key for the receipts and the attachment will be linked to it. It is possible to attach because the pers.No., TripNo. and the GUID are available.
I didnot understand what is GUID and how do we activate it?
Kindly help me to understand.

Hi Vijay,
I think there's been some confusion here because it is possible to add attachments to individual receipts in SAP standard (you don't need OpenText).
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Travel Management 4 - Financial Accounting (FI) - SAP Library
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How can I associate an A/P invoice to a service call?

Hi,
Customer wants this:
1. They (Co. A) gets a service call from their customer say for lump sum of 400 dollars.
2. They (Co. A) give out a contract to technician say at 45 dollars an hours and travel expenses. This is SERVICE ITEM for a total expense of say 45*2+120=210.
3. Technician (A Vendor BP in SAP Business one) produces a PO. Co. A pays off the Technician.
How can I create a Service Call to show both ends of incoming revenue and outgoing expense in the service call?
Appreciate your help.
Thank you.

Dear Syed Aleem,
I have described some ideas, but if these ideas do not help you, please come back to us with more details of what you need.
1. They (Co. A) gets a service call from their customer say for lump sum of 400 dollars.
Here you can create the servce call with the information in the General Tab and in the Remark and in the subject. If this is not enough I would suggest to create an activity and write your remark and content in the activity.
You can create an activity clicking on the Activity tab. In the activity there is a tab called linked documents and you can add documents linked to the activity and service call.
2. They (Co. A) give out a contract to technician say at 45 dollars an hours and travel expenses. This is SERVICE ITEM for a total expense of say 45*2+120=210.
You can use anothe activity or you can add Return from Technician under the Expenses tab of the Service call.
3. Technician (A Vendor BP in SAP Business one) produces a PO. Co. A pays off the Technician.
Now, create another activity (or your first one) and add the Purchase order and the payment to it.
Please, let me know if my suggestions help you.
Regards,
Marcella Rivi
SAP Business One Forums Team

Inventory transfer not visible in service call window

Hi all,
we have booked a service call.
against that we transferred inventory to technicians in three documents out of which only two are visible in service call - expenses tab.
The third document is visible separately in inventory - inventory transactions - inventory transfer.
Now we want to create delivery out of it. How to go ahead ?
if we select unseen items in the delivery will they be deducted twice from the inventory ?
Pls. guide
Thanks
Malhaar

Hi Gordon,
We are able to find out the pain area.
From the back end , we made out that inventory expenses entry was missing in the SCL2 table. and we landed into the conclusion that after punching Inventory Transfer we missed to update the service call window.
thanks
Malhaar.

Service Call based A/R Invoice

Hai Experts,
How to find service call based expenses.
Regards
Mohamed Yousuf Ali M I

Hi Muhammad Yousuf
Do you want to find out how many service calls are there against which there's no AR invoice made or you want to separate AR invoices routed from Service calls separately and the normal AR invoices separately.
If you want separate AR invoices for normal business and routed from Service call you could do so with the help of numbering series, but if you are looking for the first one i.e. how many service calls are there without an AR invoice maybe a sql based query will help you out.
I hope my answers helps you out.
Regards
Iftikhar

Expences in service call

Hi all!
I create a service call with VIP template contract that has coverage Part.
When i add an expence for this service calll through Invoce.
Do customer pay this expence ? i see balance of this customer is increase.
CAn you explain for me?
Thank you!

Please go through SAP Note: 861724 - How to stop posting to BP Receivable in Service Call Expense
Symptom
If we check the checkbox (Part, Labor, and travel) in Service Contract ->coverages tab, then in Service Call -> Expense tab, we add the expenses (Invoice with parts of item), the checkbox 'Bill' besides the invoice is uncheck. Afterwards, we still need to pay for that invoice.
Other terms
Bill, Service, Expense, Service Call, invoice
Solution
When 'Parts' in the Service -> Service Contract -> Coverage tab is checked, the "Bill" box in the "Expenses Details" window will be unchecked after you add an AR Invoice via Service -> Service Call -> Expense tab -> Expense Details -> New documents.
If you do not want to pay to this customer (post to the customer's receivable), please do not add the AR invoice but add "Delivery" document or "Transferred to Technician" (Service -> Service Call -> Expense tab -> Expense Details -> New documents )
Hope this SAP note will help you understand system behaviour and a solution how to deal with this situation.
Regards
Satish

Thanks this was very useful.. I have a brand new iphone 4s unlocked version from singapore and I am having the same problem constant network fluctuations, no service, call failed, invalid sim, sim failure, bars fluctuating from 5 - 3 - 2 - 1, no signal/ba

I have a brand new iphone 4s unlocked version from singapore and I am experiencing constant network fluctuations on my iphone , no service, call failed, invalid sim, sim failure, bars fluctuating from 5 - 3 - 2 - 1, no signal/bars searching etc... Ifeel miserable after trying out all the options changed multiple sims, tried multiple carriers, restored the phone back and have set-up as new device but the problem does not get solved... its is so frustrating that after investing on a world's most expensive phone you cannot enjoy the calling features which the phone offers which is the main thing you own the phone for.. Rest of the things are working.. The funniest part I am not able to make calls or receive calls but can access the internet.. I have tried every possible thing and really very frustrated with this iphone of mine...I hope the problem gets solved.. would anyone have any solutions to this problem.. Does it mean one should never update software as I hear that after updating to IOS.5.1 the problem has started coming and same has been with there.... Apple says its a hardware failure which is very difficult to digest as sometimes I get 5 bars and able to make and receive calls but 95% of the time I am unable to. If anyone has any solution I will be very happy if he or share can share the same. Many thanks. its so disgusting to experience this on top of this apple does not support global warranty for the phone as you need to go to the country from where you bought the phone for replacement.. Truly sad state of affairs.. very very very dissappointing.

Have a look at this it might help
http://support.apple.com/kb/TS4148

Travelling expenses against Service call

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