Trouble installing Photoshop CS6 on Macbook

I have photoshop cs6 installed on my desktop which is a PC. I also want to install it on my macbook but it is saying my serial number is invalid. I typed it in numerous times and it will not work. Help???

It's not possible. Standalone licenses are platform specific. You need a second license for your Mac or use Creative Cloud.
Mylenium

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Trouble installing Photoshop CS4 on MacBook OS X 10.7.5

I am having trouble installing Photoshop CS4 on my MacBook OS X 10.7.5. I have downloaded the software and when I go to install it gets hung up on the 'preparing to install' screen.

your installation logs will need to be checked: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

Trouble Installing Photoshop CS6

I have not had any success with installing Photoshop CS6 trial. I have probably tried installing it a dozen times. I've spent the last two nights either waiting for tech support or getting poor suggestions from them on how to fix my problem. I have a new Dell windows 8 PC and yet I get between 50 and 100 errors codes after the installation takes place. I've tried many different online suggestions and tech support offers a lot of the same and they never are willing to stick around to see if their suggestions work. They say comeback if it doesn't work. The latest suggestion was to simply change the name of the OOBE folder to OOBE.old. Gee that didn't work, what a surprise. It shouldn't be this difficult to install some software. Each time I try to install I first run adobe cleaner, so I can start with a clean slate. PLEASE HELP!!!

Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF036, DW063 ... WARNING: DF029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 113 error(s), 1 warning(s)
----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
ERROR: DF036: File already present at "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Adobe Standard\Canon EOS 1000D Adobe Standard.dcp"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Adobe Standard\Canon EOS 1000D Adobe Standard.dcp" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {354D20E6-A25F-4728-9DA6-C9003D8F2928} Adobe Player for Embedding 3.3 3.3.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\APE\3.3\adbeapecore.dll"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\APE\3.3\adbeapecore.dll" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 3.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM\SLConfig.xml"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM\SLConfig.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\Legal\Redswoosh Click Thru.doc"(Seq 2)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\Legal\Redswoosh Click Thru.doc" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
ERROR: DF059: ARKServiceControl::StartService failed to start service SwitchBoard. Error: 1053(Seq 1)
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 1 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll"(Seq 2)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
ERROR: DF024: Unable to restore file at "C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
----------- Payload: {E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85} AdobeCMaps CS6 4.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\TypeSupport\CS6\CMaps\UniJISX02132004-UTF32-H"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\TypeSupport\CS6\CMaps\UniJISX02132004-UTF32-H" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {99290358-A784-4218-A7BA-954AE5F9207C} AdobeCMaps x64 CS6 4.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files\Common Files\Adobe\TypeSupport\CS6\CMaps\UniJISX02132004-UTF32-H"(Seq 2)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
ERROR: DF024: Unable to restore file at "C:\Program Files\Common Files\Adobe\TypeSupport\CS6\CMaps\UniJISX02132004-UTF32-H" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
----------- Payload: {093DEFC4-542D-4D0A-8162-0592055515F4} Adobe XMP Panels 4.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\XMP\Custom File Info Panels\4.0\AMT\application.xml"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\XMP\Custom File Info Panels\4.0\AMT\application.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {CFC3110A-491C-4DBF-A97D-66C567600A2F} Photoshop Camera Raw 7 7.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\Camera Raw 7\AMT\component.xml"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\Camera Raw 7\AMT\component.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6 10.9.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\PDFL\10.9\CMaps\90ms-RKSJ-UCS2"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\PDFL\10.9\CMaps\90ms-RKSJ-UCS2" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {246C4B99-19F7-4475-9787-5FF8595B86D7} AdobePDFL x64 CS6 10.9.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files\Common Files\Adobe\PDFL\10.9\CMaps\90ms-RKSJ-UCS2"(Seq 2)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
ERROR: DF024: Unable to restore file at "C:\Program Files\Common Files\Adobe\PDFL\10.9\CMaps\90ms-RKSJ-UCS2" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
----------- Payload: {A0F72081-99FB-4FFA-AE1A-62B5A656CAC1} AdobeTypeSupport CS6 11.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\TypeSupport\CS6\FntNames.db"(Seq 1)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\TypeSupport\CS6\FntNames.db" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)
----------- Payload: {B2D792AF-F407-4EFA-9A03-3F2A476146F6} AdobeTypeSupport x64 CS6 11.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files\Common Files\Adobe\TypeSupport\CS6\FntNames.db"(Seq 2)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
ERROR: DF024: Unable to restore file at "C:\Program Files\Common Files\Adobe\TypeSupport\CS6\FntNames.db" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
----------- Payload: {55F0AFED-606D-476A-A07A-134291002FBA} Photoshop Camera Raw 7 (64 bit) 7.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files\Common Files\Adobe\Camera Raw 7\AMT\component.xml"(Seq 2)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)
ERROR: DF024: Unable to restore file at "C:\Program Files\Common Files\Adobe\Camera Raw 7\AMT\component.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
----------- Payload: {1F955A4A-F365-4379-AEE2-B7C83E1AA883} Adobe Photoshop CS6 Support 13.0.0.0 -----------
ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\Bridge CS6 Extensions\AutoStacks.jsx"(Seq 5)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 5)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\Bridge CS6 Extensions\AutoStacks.jsx" from backup at "" Error 3 The system cannot find the path specified.(Seq 5)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 5)
----------- Payload: {74EB3499-8B95-4B5C-96EB-7B342F3FD0C6} Adobe Photoshop CS6 Driver 13.0.0.0 -----------
ERROR: DF027: Unable to copy file from "C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\AMT_Driver\application.xml" to "C:\Program Files (x86)\Common Files\Adobe\PCF\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}.Photoshop-CS6-Win-GM.xml" Error 80 The file exists.(Seq 3)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 3)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\PCF\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}.Photoshop-CS6-Win-GM.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 3)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 3)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Bridge CS6 (64 Bit): Install failed
ERROR: DW050: - Dynamic Link Media Server: Install failed
ERROR: DW050: - Adobe XMP Panels: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Support: Install failed
ERROR: DW050: - AdobePDFL x64 CS6: Install failed
ERROR: DW050: - AdobeColorJA CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Player for Embedding 3.3: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050: - AdobeColorPhotoshop CS6: Install failed
ERROR: DW050: - AdobeColorEU CS6: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - AdobePDFL CS6: Install failed
ERROR: DW050: - Photoshop Camera Raw 7 (64 bit): Install failed
ERROR: DW050: - Required Common Fonts Installation x64: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Driver: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6: Install failed
ERROR: DW050: - AdobeColorVideoProfilesCS CS6: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
ERROR: DW050: - PDF Settings CS6: Install failed
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - Adobe Extension Manager CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Player for Embedding x64 3.3: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS6: Install failed
ERROR: DW050: - Adobe Bridge CS6: Install failed
ERROR: DW050: - AdobeCMaps x64 CS6: Install failed
ERROR: DW050: - Microsoft Visual C++ 2005 Redistributable Package (x64): Install failed
ERROR: DW050: - AdobeTypeSupport CS6: Install failed
ERROR: DW050: - AdobeTypeSupport x64 CS6: Install failed
ERROR: DW050: - Suite Shared Configuration CS6: Install failed
ERROR: DW050: - Adobe Mini Bridge CS6: Install failed
ERROR: DW050: - AdobeColorNA CS6: Install failed
ERROR: DW050: - Adobe Linguistics CS6 x64: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB CS6: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - Photoshop Camera Raw 7: Install failed
ERROR: DW050: - Adobe Linguistics CS6: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - AdobeCMaps CS6: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS6: Install failed
ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed
System Requirements

Having trouble installing Photoshop CS6. "Machine restart pending". Restarting machine has no effect.

I found several related articles, but none of them could solve my problem. I got a new computer with Windows 8 on it, and I was going to install Photoshop CS6 on it, but then I got this dialogue.
Restarting the machine doesn't do anything; as the dialogue will just reappear. I had this same problem with my last computer too a year ago, but I eventally chose to ignore it then. I was able to install Photoshop successfully but there were features that didn't behave the way they were suppose to. I took record that the layers did not work independently and that the fill tool acted glitchy. When I ignored the dialogue while trying to install Illustrator and InDesign CS6, there were features that do not behave the same with them as well.
Now I really don't want to just ignore the installer this time around. I got a new computer, and I really want everything to work out. I really think that this dialogue is indicating some type of error, and I really want to work it out before I install anything. I don't want to go through the same issues again.

Photoshop has been installed. I'm thinking that there has been a different problem with my previous computer. Before, the dialogue kept popping up. Right now, it looks like everything is working. There was a very long reboot that worried me, but I think it may have been a Windows problem; as someone else with Windows 8 went through the same thing. Thank you.

Trouble Installing Photoshop CS6 on a PC Laptop

I have Photoshop CS6, and I am trying to install it onto my new PC laptop. It has already started installing, but it doesn't seem like it is going to finish. It has been stuck at 2% for about 30 minutes and says that it will take another 2000 minutes and continues to get higher. It says it is "currently installing Microsoft VC80_CRT_x86" Earlier it seemed stuck doing the same thing, so I ended everything and tried again. How do I fix this, or is there something wrong with the disk?

Errors "Exit Code: 6," "Exit Code: 7"
There is nothing wrong with your disks, something is simply blocking the install.
Mylenium

Trouble installing Photoshop CS6 on Mac OSX lion

I bought Photoshop CS6 extended and am trying to install it on my Mac OSX Lion v. 10.7.4 and I keep coming up with the install error of:
Exit Code: 34
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warning(s)
FATAL: Payload '{9FC6805B-9FD9-410A-A620-51D58644999D} Camera Profiles Installer_7.1_AdobeCameraRawProfile7.0All 6.0.98.0' information not found in Media_db.
This comes up after I get the install bar and it only makes it to 1-2% installed.
What can I do so that I can install the program on to my computer. I know that I have more than enough free hard drive space for the program (based on its requirements).

Check these thread :-
http://forums.adobe.com/message/4555826
http://forums.adobe.com/message/4402184

Having trouble installing Photoshop & Illustrator on Mac OSX 10.7.4

Hello Im having trouble installing Photoshop CS6 and Illustator CS6. I am geting the following errow while trying to install in Creative Cloud Download Manager:
Exit Code: 34
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warning(s)
FATAL: Payload '{9FC6805B-9FD9-410A-A620-51D58644999D} Camera Profiles Installer_7.1_AdobeCameraRawProfile7.0All 6.2.10.0' information not found in Media_db.
What should I do? I've installed them before, but uninstalled them both. Now I am getting the following error. Thanks! Any help will be appreciated.

It is difficult to determine the point of failure from your install log summary. I would recommend reviewing the install logs in their entirety to locate the exact error. You can find details on how to accompplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Having trouble installing Photoshop on Mac OSX 10.7.4

Hello Im having trouble installing Photoshop CS6 and Illustator CS6. I am geting the following errow while trying to install in Creative Cloud Download Manager:
Exit Code: 34
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 0 error(s), 0 warning(s)
FATAL: Payload '{9FC6805B-9FD9-410A-A620-51D58644999D} Camera Profiles Installer_7.1_AdobeCameraRawProfile7.0All 6.2.10.0' information not found in Media_db.
What should I do? I've installed them before, but uninstalled them both. Now I am getting the following error. Thanks! Any help will be appreciated.

There are a number of thread on this. So it might be faster for you to do a web search exit error 34 photoshop to find solution.

Installed Adobe Photoshop CS6 on MacBook Pro OS 10.7.5, now my DVD player does not work. Ideas?

I installed Adobe Photoshop CS6 on MacBook Pro, OS 10.7.5. Now my DVD player will not work. Any ideas?

Problem solved. Yes, it was a coincidence. The problem had to do with my DVD preferences, not the Adobe installation. Thanks for your reply.

Please help, need to install photoshop cs6 on new macbook pro

I just purchased a macbok pro and would like to install photoshop cs6 on it which i purchased last year for my imac but can't figure out how to do it without a cd drive. I really don't want to have to purchase it again since we are allowed to install it on 2 computers.

http://forums.adobe.com/message/4791545

Please send information to download ADOBE PHOTOSHOP CS6 in MacBook Air

Hi, How can I download the complete ADOBE PHOTOSHOP CS6 in a Mac Book Air computer, that has no CD FETAURES?
THANKS!

Hi…I have purchased the ADOBE PHOTOSHOP but I need instructions or link to download it, without the need of the CD installation. I have the serial number. But I also want to know if I can install it more than once.
Thanks
Em 15/07/2012, às 14:30, MichaelKazlow escreveu:
Re: Please send information to download ADOBE PHOTOSHOP CS6 in MacBook Air
created by MichaelKazlow in Downloading, Installing, Setting Up - View the full discussion
What are CD features? Are you looking to download a trial or have you purchased Adobe Photoshop as a download from the Adobe online store?
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4558998#4558998
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4558998#4558998. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums
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Trouble opening photoshop cs6

I just installed photoshop cs6 on a third computer and I am having trouble opening it. Do I need to uninstall it from one of the other computers?

Hi ,
you are getting this message as the serial is of an upgrade version not a complete product , if you have any previous product serial number from the drop down menu , then do enter it , if not then please contact customer support for unlocking it , (the previous version serial number should be also a retail product)
Regards,
Raj

Trouble with Photoshop Cs6

Having trouble with Photoshop cs6. Brushes that i have downloaded from 3rd party websites were deleted from Photoshop after months of use. We replaced all the brushes 1 by 1 but now there is an extreme lag in almost every function in photoshop that i had never experienced before. Dont know what is going wrong.

BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Having trouble installing photoshop elements 10. Keeps telling me "file archive part of PS ele 10 is missing. need all parts to extract??

Having trouble installing photoshop elements 10. Keeps telling me "file archive part of PS ele 10 is missing. need all parts to extract??

there are two files for win os, an 7z and an exe.
download both, place both in the same directory and click (or double click) the exe.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

Having trouble installing Photoshop elements 12 (dvd version) for Mac

Having trouble installing Photoshop elements 12 (dvd version) for Mac. It says "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem." What do I do???

Mac - Installer failed to initialize. (etc) HELP! I can't install the CS6 Master Collection Suite.

Trouble installing Photoshop CS6 on Macbook

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