Trouble with paying Jetpack bill

So I bought a Jetpack and I can't even login online because I don't have a password to it. I did try to have a password reset but it send it to my house and I'm not currently home I am at AIT training for the army and im having a real hard time trying to pay for this and I don't want my credit to go down. Someone please help

    Help is our middle name Tylerdobins12n. Let's get your password reset on your jetpack. May I ask what model jetpack do you have? In many of our models there's a reset button on the bottom of it that you can press. Once you have reset the device then the jet pack will be "open" for use. You can then setup another passcode at the address. 192.168.1.1. Let us know if you need additional assistance.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport

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        Help is our middle name Tylerdobins12n. Let's get your password reset on your jetpack. May I ask what model jetpack do you have? In many of our models there's a reset button on the bottom of it that you can press. Once you have reset the device then the jet pack will be "open" for use. You can then setup another passcode at the address. 192.168.1.1. Let us know if you need additional assistance.
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    Follow us on Twitter @VZWSupport

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