Fun time paying a bill!

Quite an experience. There I was, in the bill payment area of My Verizon. I chose my payment option, the only one saved: my debit card and click "Next". I agree to the terms and press the button to pay, but alas, an error has occurred. My payment option's nickname can't have more than 12 characters (seems the new My Verizon was made by the team behind Twitter or something) and can't contain any special characters. Now, I never gave my card a nickname. It defaulted to "************" followed by the last 4 digits. This has never been an issue in the past, but no big deal I conclude. I attempt to change the card's name. But despite a popup notification to the contrary, the changes do not save. After many attempts, some giving my card a series of obscene names in frustration, I give up. Surely the solution is simply re-entering my card.
Boy howdy was I wrong. I try adding a new payment method, re-entering my card (which I might reiterate I've used for some time now to pay my bill with no trouble) This time I was not given any option to enter a nickname. After entering the card and clicking pay, once again I am greeted with an error stating that the card nickname mustn't exceed 12 characters or contain special ones. Clicking back I find that the new payment method wasn't entered and the "************"+4 digit one remains unchanged.
Well gee this tears it! Finally I try taking the card out completely. My thinking is that, were the card removed, I would be prompted to add a new one with a new nickname. Of course, it's not that easy. Deleting the card does nothing. A simply popup stating it was removed, even though it wasn't. My only conclusion is that Verizon just doesn't want my money anymore. My bill remains unpaid, but not for lack of trying!
Sarcasm aside, this is terrible design. I'm a web application developer, and I've made payment gateways in the past. I know that things don't always work as planned, and that online payments can be a tricky beast. But this is absurd. I understand not wanting special characters in user input (HTML entities and the like) but I can't have an asterisk? There is NO technical reason to not allow asterisks. Especially considering that they are in the default nick. Especially considering that 12 asterisks + 4 digits is a COMMON PRACTICE. ESPECIALLY CONSIDERING that this "nickname" has NO BEARING on whether the payment can process. The card number, security code, expiration date, and billing address are all present and valid. The nickname is irrelevant for all parties involved!
Anyone have some advice for me? Hopefully this is just a fluke or something that will be sorted out soon. I'll try paying again later tonight, maybe try a different browser. It's overdue enough as it is. X(

Follow up: I gave it one last try. I logged out, then logged back in. Once I did that the payment options were all cleared. I entered my card it and the payment went through. This time the default nickname didn't have any asterisks. Posting this here in cast anyone has the same issue.

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I logged in to pay my bill via the app yesterday and my stored form of payment was gone. Since I wasnt at home I didnt have access to my checking account now nor a credit card. This is the first time in 14 years that my online account has had this issue a

I logged in to pay my bill via the app yesterday and my stored form of payment was gone. Since I wasnt at home I didnt have access to my checking account now nor a credit card. This is the first time in 14 years that my online account has had this issue and NO my stored card is not expired. My payment is now going to be late and i was going to get a new phone oin the Edge plan too. Am I going to get charged a late fee and does tgis affect my eligibilityafter 14 years of on time payments! And why did you wipe out my stored payment info?

Ratwurkz,
Oh my goodness! That is not what we like to hear. Were you able to log in online not through the My Verizon App? Did it show the card available in there? Is this the same card that you have used for past payments? Let's look a little closer.
RobinD_VZW
Follow us on twitter @VZWSupport

Can't pay my bill, or reach customer support, now I have no phone what is going on?

I have been trying to make a payment on my prepaid phone since yesterday (when the bill was due) and have been greeted by this message:We're sorry - we're currently unable to process your request. Please try again later or call Customer Service at ' every time I tried to pay with my phone or go onto my verizon account. I have tried calling every single customer service number and am either told they are experiencing technical errors or my number doesn't exist or that verizon no longer services that number. I cannot express how utterly angry I am as now that I couldn't pay my bill my phone is turned off and I have no other phone line to use in case of an emergency. Verizon what the hell is going on?

MyVerizon has been unavailable for the past 24 hours if the other discussion threads on this community are any indication.

I'm not allowed to pay my bill online because I'm a new customer

I switched my eight year old account from AT&T a few months ago, to Verizon. Very unhappy with the payment options. I got a call saying "Pay now or else" and I happily pressed "2" to "Make a payment now"* … after going through the system, my call was dropped. This happened again. Finally I came online and found a number to call and worked my way through the system only to be told "You cannot make payments online or automatically until you have been a customer for six months" … WHAT? I've been a customer of AT&T for EIGHT YEARS? You, Verizon, didn't make me from scratch - I brought my number over from an existing account! You have my name, address, existing phone number, social security number … what more do you need? BLOOD? It's outrageous that I was told "go to a local Verizon store to make a payment" … the nearest store if 15 miles away. So I had to drive 15 miles there, and 15 miles back home to make a payment -- to an account I chose to save money over AT&T. Well, there goes my savings, to gasoline and time!
This blows. Frankly, it blows. This is what is wrong with customer service, or lack thereof.
And when I got the store? No human needed: kiosks. Freaking kiosks! I'm outraged and frankly, when my contract is over, I'm switching back to AT&T or going to someone else. And I know that no one at Verizon cares about that -- all you phone companies are too large and really don't care about customers at all. That's why you have rules like this, which make our lives more difficult for no good reason.
* And I wouldn't even be getting these calls if I'd been allowed to sign up for autopay right away, which is how my AT&T account worked for EIGHT YEARS WITHOUT INCIDENT.

MillieM I've been a Customer with Verizon since 2003 and when they switch there payment system a Few years back to were you pay at the Kiosk at the C. Stores I wasn't in love with it either but it grew on me and learned to get along with it, going 15 miles these days to and from is kind of costly because of Gas but I guess it could be worse.. Ann154 had a good suggestion you might try that.. or call customer service and see if they'd assist in paying your bill through your checking account or use a credit card my mom & I have used both on occasion but mostly I use the Kiosk..
Hope our Suggestion helped and hope a stay with Verizon. b33

I got a text saying that if I don't pay my bill, my service is going to get cut off by the end of the day. I don't have the funds to pay it in full, so I paid half the amount. Would that suffice? Or would I have to pay it in its entirety to save my accoun

I got a text saying that I don't pay my bill, my service is going to get cut off by the end of the day. I don't have the funds to pay it in full, so I paid half the amount. Would that suffice? Or would I have to pay it in its entirety to save my service from being cut off?

As it was pointed out making prior arrangements could of helped extend the time you need to get your account back in order..
But if you have to have the phone and its the only thing you have to make calls, I would try other means ( Family, Friends, or other ) to get the rest of the balance payed and you can pay at a Corporate store using the stores Kiosk machine.! You can pay with Cash, Credit or I think with a check but using a check I'd ask the Local store how the policy is on that..
Hope that Helps.! Good luck..

Need to pay final bill

i discontinued my verizon wireless family plan and i haven't received a final bill in the mail. i can't find any way to pay it since i don't know my account number. i can't log in to my verizon to find my account number since i no longer have service. will i eventually get a final bill in the mail, even though i was set up for paperless billing? or is it due the same time it was always due before (in which case it's already a week late so i would really like to get it paid)

Calling verizon wireless will allow you to pay your bill, but it will not allow you to see or understand the bill. If you have cancelled service but you remain the in U.S. with a U.S. address, you should receive a paper bill. Verzon wireless terminates online accounts when the phone line is terminated, but if you have set up automatic payments, Verizon will continue to use the information you supplied to the online account even after it has been terminated.

I have not been able to pay my bill and now you ar...

as it says in my subject i have unfortunatly been ubable to pay my bill and now you are going to terminate my contract with you i do not want this to happen but i only have untill the 9th of june to pay my bill and as i dont get paid till the 15/6/12 this is a problem i am aware that my bill is very over due and for this i appologise but if you could give me till the 15th i shall pay you what i owe pluss some please contact me on here if there is anything you can do to help as realy dont want my contract terminated thank you for your time.

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat or Contact BT ,or telephone 0800 800 150
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Since I downloaded Security Update 2012-006 for Mac OS X 10.6 I have been unable to print or upgrade my Quicken 2006. How can I fix this? Hurry! I need to pay my bills. thank you very much

Since I downloaded Security Update 2012-006 for Mac OS X 10.6 I have been unable to print or upgrade my Quicken 2006. How can I fix this? Hurry! I need to pay my bills.
thank you very much

Looks like Apple did the same thing with Lion that Microsoft did with Vista. Brought it on the market before it was ready.
I run a MacBook Pro and upgrading to Lion caused me two days of trouble and computer crash. Router settings removed and router blocked. Dongle not recognised, you name it.
In the end, I gave up and using my Snow Leopard installation disk and a Time Machine Backup finally got my computer up and running again. Thanks to Lion, I think I'll stay with OS X 10.6.8 at least it's reliable.

Error message when I try to pay my bill

I have been trying to pay my bill online for five days. Every time I hit submit, I get the error message:
We are currently experiencing difficulties with this payment application. Please try again later or use an alternative method of payment. We apologize for this inconvenience.
And I go round and round trying to find some way to ask for help with this. I can't find any way to contact Verizon. I click on the link that's supposed to show me where to mail the bill and the pop-up window just says "Verizon" with no address. I called to make a payment by phone and there's a fee. I don't think I should have to pay a fee to pay my bill because the site has a bug.
Someone please help!
Thank you.

Hi TheJudge2014,
Sorry you are having difficulty paying your bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

What is the phone number for customer service ... I want to pay my bill

what is the phone number for customer service ... I want to pay my bill

Hello Roofking,
I'm sorry for your troubles. I have provided the steps to using the automated system below. This feature is free of charge.
Call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
Select preferred language (the system will default to English).
Enter the phone number.
Select option 2 for Payment.
Select option to make a one-time payment.

BT Computer Problem - I can't pay my bill??? But...

Hi,
I have been a customer of BT for many years (apart from a period when I was in hospitalised). My sole current source of income are sickness related benefits and Disability Living Allowance and I am considered disabled.
I have always paid my BT bills by a variable Direct Debit (ie The billing amount changes every month according to use but the the billing day and direct debit day always remains the same).
I recently (31/01/2011) upgraded my broadband and telephone contracts. Whilst on the 'phone to sales representative I specifically asked whether the billing day would remain the same and was told that there would be no change to billing. I also reconfirmed this question. This is very important as being too ill to work and reliant on state benefits I need to know when money will be taken from my account.
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Just like to add that the call centre do a professional job and are always courteous and freindly. The difficulty I face is that there is no way to speak to the team in the UK who actually process the bill payments as I am sure they would quickly be able to resolve the issue.
Many thanks for your time. I am sorry if this sounds like rediculous whinge. It's just that with my limited finances I have to juggle all my bills around my benefits and need to know the bills will always be issued on the same to ensure I can budget. If this months BT payment had been taken out next week (one week early) I would have had no money left for food which is why it had to be cancelled. Please restore my original billing day and take the money on or after the 27th like you did last month. Please let me pay my bill....
Thanks again

Hi Cozumel,
Thanks for posting. I'm sorry you're having problems with your bills. I can take a look at this for you. Drop me an email with your account details and a link to this thread for reference. You'll find the address in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

My account is blocked - I know pay the bills - acc...

My account is blocked - I know pay the bills - access my email - what gives.
What else is needed - I pay my bills via paypal and can show all the reciepts, info.
Recieve the emails from my registered email - I cannot speak to anyone at skype - really wierd - trying to run a business with Skype as my phone number - Monday morning- what should I do? Please help

Hi, Davidgordon123, and welcome to the Community,
You will need to contact Skype Customer Service to recover the account; we here in the Community are not authorized to access accountholder data or files. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
http://community.skype.com/t5/Security-Privacy-Trust-and/How-to-un-block-a-Skype-account/td-p/799404
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How does one pay their bill

I have been a Verizon wireless customer for10+ years and switched to FIOS internet and TV a few years ago. When I first switched I set up the one bill account, where it then took me over 8 hours on the phone to finally get FIOS and wireless Verizon to acknowledge each other exists. All went well until thismonth's billing cycle. When I went to log into my account, the system decided to make things more convenient for me by no longer taking my old user ID and password, but giving me the opportunity to get a new user name and password. All I needed to do was enter my home phone land line number, which I don't have a land line, or my account number with the new user ID which I can't get because I can't log in to take advantage of this wonderful opportunity. After spending over an hour on the phone listening to the electronically generated drone of the voice telling me all agents were busy, mind you this was starting at 8:45, 15 min prior to the go time, and listening to the wail of the Kenny G music, the agent told me that it wasn't their department. After another 40+ minutes of aural torture, I gave up, went out and shot several furry creatures and contemplated the meaning of life. How does one pay their bill under these circumstances? I even tried to use the 969 phony home phone number they gave me. What are my options and yes, in one month I will be canceling anything to do with Verizon TV and internet.

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

Way won't Verizon give me till My payday to pay the bill?

I have called the financial people to let them I can't pay the bill and worked out a payment arrangement which I was fine with at that moment in time. I recently got in to an car accident and I called them again to let them know I can't pay the arrangement till Friday because that is when my paycheck comes in. If it wasn't for the car accident I would had the payment. Not happy with the service and left with no answers or a resolution to my problem. I am doing my part to keep them inform of my situation and stating when I have the money. I know you guys can hold my account and my phones active till Friday without getting them shut-off. That is all I was asking for that one extra day. The car accident really messed up my payment arrangement.

I think your problem is you had agreed to the payment arrangements and now want to change them. What would keep Verizon from just expecting you to want to change them again.
If you had the money prior to the accident, what happened to it? I suppose you used it to make a payment to get your car fixed? Why couldn't THAT payment wait until Friday. It is OK for THAT expense to receive payment on an agreed upon time but not Verizon?
Hopefully Verizon will not shut off your lines when you miss your payment. Good luck.

Ridiculous treatment of long time customers. Bills continue rising.

Does anyone else find it ridiculous that we must write on a forum rather than have a direct email to customer service? Or when we call, having to wait for nearly an hour and transfered from dept to dept before finally being assisted? My bill just went up without notice for the 2nd time since October. Since I have automatic payments, it seems quite convenient for Comcast to charge extra "fees" or remove promos from customers who have been with them for years. I never complain but this is just ridiculous. I need assistance and I do not want to wait for hours on the phone and be told that new customers are more important that loyal ones. How about providing loyalty discounts and assistance to loyal customers. I am going to have to weigh my options but moving to another TV provider may be necessary cause these prices are insane.

But accurate and truthful.
You cannot please everyone and that is a fact.
Read some of the forum posts here. You will hear:
My phone broke and Verizon will not allow me to upgrade early.
Verizon replaced my new phone with a used phone.
Verizon is charging me for data I used.
Verizon will not give me a range extender.
Verizon will not refund an overpayment I made.
Verizon will not turn my phone back on even though I didn't pay.
Verizon better get those updates out to my device or else.
Verizon took away unlimited data when I bought at less than full cost.
Verizon won't let me pay my bill when I feel like it.
Verizon charged me a security deposit. Why?
Are you seeing a pattern here? I know I am.
And even your post, "Verizon charged me a $30 upgrade fee" however you did not pay full price or use edge program.
I wish people would read up on terms for their service it will save loads of forum posts threatening to leave for another carrier. Who do the exact same thing sans T-Mobile who charges full cost.
Good Luck

Fun time paying a bill!

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