Troubles Purchasing Online

When I attempt to add an item to my cart on the desktop version (tried Chrome or IE), I get an error "There was a problem adding your product to cart" in a red bar with a white triangle. I've cleared my cache, logged out and back in and this unfortunately does not fix it. On the Best Buy app, when I add an item to my cart I get a message "Access Denied". This has been happening for the last couple of weeks. Why is this?

Hello brewers15,
I'm disappointed to read that you've encountered issues trying to place your order on BestBuy.com and through the Best Buy app. I very much regret that instead of fun, you've encountered frustration. This certainly wasn't our goal.
To resolve the issue, please follow these steps:
Sign out of your BestBuy.com account and become a guest
After clearing your browser's cache, verify that the cart button (top right corner of the page) says 0 items
Add any item to your cart
Click on the checkout button
On the following page, log into your BestBuy.com account
I hope this helps. Please let me know how it goes. I'm grateful that you brought this to my attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Trouble viewing online videos (streaming issue?)

Hello. I'm having trouble watching online videos. Video podcasts downloaded in iTunes are fine, but if for instance I want to watch a TV show online or a video clip from a news website, the picture is choppy and the sound breaks up. It's as if it isn't streaming properly (if that is the correct term). I have an original Macbook (2006), OSX10.4.11, 2 GHz Intel, 1 GB 667 MHz DDR2 SDRAM if that helps anyone. My husband has the same computer, purchased at the same time, only his was the model with more memory (not sure how much at the moment). His works fine, though.
Also, not sure if this is related, but my computer has a tendency to spin (or make the noise as if it is spinning) randomly - sometimes for long periods of time.
Please any advice on how to solve this issue would be greatly appreciated.

I am moving this question to another area. I see I posted it under Optical Drive

It is possible to transfer the songs purchased online to the new Ipod?

I want to buy a new ipod but i am afraid i will loose the songs i purchased online from apple. does anyone know if it is a way to do it and also to pass all the songs to the new ipod?

I have 3 different iPods plus I have upgraded a couple of times to new iPods, and I have been able to synch my purchased songs on all of them without any trouble. I am assuming that your songs are on your computer. One caveat--I am a Mac user, but my husband's computer is a Windows XP and he has not had any trouble either when he has upgraded to new iPods. To be on the safe side, I would recommend that you back up your iTunes library before synching the new iPod.

How can you expect the customer to have a LOCAL/COUNTRY Based Credit Card every where we go??? Last week I was on holiday in HK, and from my Hotel I was able to use m VN Credit Card with my Apple ID and purchase online! Why THIS WEEK, can't I use my HS

Apple_ID_card_declined_for_this_country
How can you expect the customer to have a LOCAL/COUNTRY Based Credit Card every where we go???
Last week I was on holiday in HK,
and
from my Hotel I was able to use m VN Credit Card with my Apple ID and purchase online!
Why THIS WEEK, can't I use my HSBC Platinum Credit Card from Vietnam,
for my Singapore Apple ID account ,
while working here in Vietnam???

Unfortunately, this is a problem that is driven by the DRM Dictatorship. Despite the proliferation of mobile devices and the fact that there are many of us who do a lot of international travel, content providers don't want you to have access to their products outside of your homeland. The Balkanized mentality of the DRM Dictatorship is way out of touch with the modern world.
At least Apple, to its credit, allows you to use your accounts outside of your homeland as long as you have the proper credentials for them. Most other services use the more Draconian geolocation filtering which does require you to be physically present in your homeland. For the most part, you are not allowed to leave home if you want access to your favorite entertainment!

Just purchased online Adobe Acrobat XI Pro and error message appeared, but payment has been debited from my credit card already

Hello,
Just purchased online Adobe Acrobat XI Pro and error message appeared, but payment has been debited from my credit card already and I do not have the software, so paid for nothing.
I am using a Mac OS X.
Thanks for your help.
Ossama

[discussion moved to Acrobat Installation & Update Issues forum]

My computer crashed and I am unable to receive my acrobat 10 I purchased online. what do I do to not have to pay for a new update?

my computer crashed and I am unable to receive my acrobat 10 I purchased online. what do I do to not have to pay for a new update?

Hi joec,
You can download and install Acrobat 10 from : http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
and then use the purchased serial number to activate the software.
Regards,
Rave

I have purchased online and downloaded the lightroom 5 for my mac, but it doesn't work.

Hi,
I have purchased online the lightroom 5 for my Mac.
I have downloaded and installed it, but when I open it I can only see a READ ME document with instructions. What do I have to do to be able to start using it?
Thank you
Ale

Hi,
as I’m using a Mac so I have download the file with .dmg extension, which is the one that currently doesn’t work.
I also tried to download the .exe one, but as expected when I double click on it, I have an error message that confirmed Windows is not supported.
Ale

Since downloading iOS 7, I have been having trouble purchasing music from iTunes Store. When ever I try to make a purchase I always get the message "Your account is not valid in the US store"

Since downloading iOS 7, I have been having trouble purchasing music from iTunes Store. When ever I try to make a purchase I always get the message "Your account is not valid in the US store" As I am new at this I don't know what I can do to remove this problem.

What country are you in ? If you aren't in the US and the address on your account isn't in the US then try going to the bottom of the Featured tab in the App Store app on your iPad and tap on your account id, tap on 'View Apple ID' on the popup and log into your account, and then select the Country/Region section and select your country.

Purchase Online vs. In Store

I am considering purchasing the new iMac, and live very close to a retail Apple store. Any advice as to advantages and disadvantages of purchasing online vs. at the retail store? Cost? Customization? Support differences? Any insight is appreciated. Thanks.

One major advantage to purchasing online is that you can forgo the sales tax of your state, which can be pretty hefty depending on the model you purchase. However, one distinct advantage to purchasing at an Apple Store is that you have a local "advocate" in case you have problems with your computer. Yes, any authorized dealer will help you deal with warranty issues (including the Apple Store); however, if you get a lemon, the Apple Store will probably give you a new one and they might be more inclined to help in general. The Apple Store will also take returns (minus a 10% restocking fee). Most mail order places won't take returns on Apple products.
So, the bottom line is that it might be cheaper to go with an online retailer, you might get better customer service by going with the Apple Store.

I have songs both purchased online and downloaded from cd's that itunes is unable to locate. What can I do to get them back and make sure it doesn't happen again as this is the second time this has happened?

I have songs both purchased online and downloaded from cd's that itunes is unable to locate. What can I do to get them back and make sure it doesn't happen again as this is the second time this has happened?

Great, that's what I was looking for. Thanks for the quick response. I knew that that feature existed in this router, but I couldn't remember what it was called or where to find it.
The funny thing is, I recall distinctly setting up the DHCP reservation initially, but when I went to check it now, the reserved client list was empty. I have no idea how it could have become depopulated, thus opening the door for internal IP address reassignment of the Remote Desktop computer which led to the RDP ports no longer being forwarded to the right internal IP address and thus the failure of the Remote Desktop connectivity.

Re: Can't purchase online

Did you ever get a solution to this problem? I have the same issue and have done the same as you to fix it and still getting the white screen.

Hello lacastyle,
As someone who makes the majority of her purchases online, I know how quick and easy the process is supposed to be. I’m sorry to hear that our website isn’t cooperating with you after logging into your account, especially if you don’t have any problems checking out as a guest on our site.
This is a little odd, so I looked through your online account via your email address you used to register with on the forum. I think I might have figured out what is causing the issue, and I’ve sent you a private message to collect some information from you to resolve it. You may view it by ensuring you are logged into the forum and clicking on the envelope icon in the upper right-hand corner of your screen.
Thanks for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Why cannot I download my recently purchased online acrobat pro software? I have a pdf document I need to edit asap.

Why cannot I download my recently purchased online acrobat pro software? I have a pdf document I need to edit asap.

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I'm trying to install elements 13 that I purchased online. It says I have to install akamai downloader first. I'd prefer not. Is there an alternative?

I'm trying to install elements 13 that I purchased online It says I need to install akamai downloader first I'd prefer not to. Is there an alternative?

yes, there's a popup that allows a direct download. or dl from prodesigntools.com
if you follow all 7 steps you can directly download a trial here: Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Trying to make a purchase online with Skype and is telling me to contact you guys

Trying to make a purchase online with Skype and is telling me to contact you guys

We are fellow users here on these forums - if you are getting a message to contact iTunes Support then you can do so via this link and ask them for help : http://www.apple.com/support/itunes/contact/ , then click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I am trying to download a free game from the app store. I have never purchased online, I don't want to enter credit card info, can't I download FREE Solitaire w/o entering credit info???

I am trying to download a free game from the app store. I have never purchased online, I don't want to enter credit card info, can't I download FREE Solitaire w/o entering credit info??

This is the only way I now how to create an account without credit card info
http://support.apple.com/kb/HT2534?viewlocale=en_AU

Troubles Purchasing Online

Similar Messages

Maybe you are looking for