Troubleshoot windows 7-64 and OL CS5 and CS3
I have problems with OL and Windows 7 Ultimate 64. I installed OL Cs5 and when I try to record a HDV signal, nothing happens and the program freezes. Prior to pressing the record button, the scopes and monitor show the camera signal as expected. When I feed a DV signal, the program records fine. When I install OL CS3 om the same computer, I can record the HDV signal, but the monitor does not show the HDV signal. The monitor is just black. My computer is a Dell xps M1350 with core 2 duo, 2.50 Ghz, 4 Gb ram. I have disabled all start-up and Microsoft services, and problem continues. Most recent updates for video card installed. Any idea how to troubleshoot this??
Hmm. Do I understand correctly that you see Vidblaster in the Field Monitor panel's tab, along with your HDV camera?
If so, then that's likely the cause of the problems in OL CS5. Basically, OnLocation should recognize only FireWire (IEEE 1394) devices. If any other devices are showing in that dropdown list, they are likely to interfere with OnLocation behaving correctly. Until now, we were aware only of webcams showing up among the list of devices. It sounds like you've discovered another case: Vidblaster.
Similar Messages
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I'm looking to purchase either Photoshop CS3 or the Creative Suite CS3, but the only operating system I have available is an in-house development server running Windows Server 2003.
I used to run Photoshop 5.5 on Windows Server 2003 without an issue, I wanted to make sure version CS3 will also run on this OS. I know the system requirements say otherwise, but as I said I had it installed on a server OS before with out any issues.
Thanks.
K WilderSearch here and the Creative Suite forum for Windows 2003. It's been
discussed.
You'll have to hack the installer and then you'll be in completely
unsupported territory.
Bob -
'm having a problem with downloading and installing the new version of itunes for windows (11.1.4) I have done everything the troubleshooting article has said and it is still not working properly. I have even done a repair to see if that works and it has not. Has anyone else found a new way to get it working?
Try Troubleshooting issues with iTunes for Windows updates.
tt2 -
Windows 7 Firewire Issues with CS5 and ADVC-700
I've got a Windows 7, 64 bit system with CS 5. In dubbing out for playback, I route a firewire cable from the PC to an Canopus/Grass Valley ADVC-700. Both units are less than a year old and are having issues with "black outs" during the dub out process. I've read different things about Windows 7 having issues with firewire drivers. After speaking to someone with Adobe, I've changed my firewire driver to Legacy. That hasn't helped.
The ADVC-700 has s-video out running to preview monitor and BNC out/XLR audio running to my playback system for ingest. When the video goes to black (usually for a 1/2 second), the audio drops out with it.
I've reset the settings on the ADVC-700 with no luck.
Any suggestions on a fix or something else to try?I did test with a JVC GY-HD200U and there weren't any performance issues which led me back to the PC or other on the PC.
The system is running Windows 7, 64 bit with CS5 Production Premium following an upgrade from the CS4 version.
I've got 12 GB of Ram, (2) Intel Xeon Quad Core E5560 -2.8 GHZ processoCrs.
(1) 500GB SATA2 hard drive, 7200 RPM, 32 MC (System Drive)
(3) 1 TB SATA2 Hard drives, 7200 RPM, 32 MC (3 TB, RAID0 Storage Drive)
Nvidia GeForce 9800GT graphics Card
Supermicro X8DAi motherboard, Intel 5520 Chipset, 2-PCIe X16, 1 PCIe x4, 3-PCI, 10-USB2 ports, 2-pro/1000 NIC, 8-channel HD audio, 6 SATA ports, RAID 0/1/5/10
I've got the legacy drivers for the firewire card. I've checked to make sure all of the power save options are off along with all screen saver options. I've cleaned my Adobe Cache out, deleted my Adobe Preferences, went from the 4pin/6pin cable to a 6pin/6pin cable to feed the ADVC-700 from the PC, reset the ADVC 700 back to factory specs...all of this with no luck.
The problem seems to be worse since the move from CS4 to CS5 but it's hard to tell.
I've also hooked up an older ADVC-500 unit with the same output results.
I think I noted in the first post that this is happening on two indentical systems with the same cabling and programs and the same ADVC-700 boxes.
I've been told by Adobe to clean my C; drive and reload the OS and Adobe CS5 as I should have done that when I upgraded instead of just upgrading the system from CS4 to CS5 using the discs. I haven't done this yet as I have to budget time/workflow to accomodate. -
I have a Windows 8.1 and it's even running slow. I'm a complete novice with computers (I've only had this one for 3 weeks) and I'm probably doing something wrong, but I haven't a clue what.
The tools are not responding when I try to use them. Some of them work sometimes, but not others and some don't work at all. I'm in a design class online and I need these tools desperately. I have an assignment due Monday and I'm losing the whole weekend because Tech Support is only open M-F!
Any help anyone can give me will be appreciated.
Thanks,
Rose IrelandMaybe these links provide some pertinent information.
Optimize performance | Photoshop CS4, CS5, CS6, CC
Photoshop: Basic Troubleshooting steps to fix most issues -
I am trying to open my iTunes on a Windows XP laptop and get the error message 42404 "iTunes application could not be opened. Please repair or reinstall QuickTime". I did that and it did not help. Any ideas?
Let's see if a more rigorous uninstall/reinstall procedure gets us past that, nancy. See the following troubleshooting document:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
Every time I open Mail on my Macbook Pro, which is only a couple of weeks old, it fails to open, the windows stay blank and I get the beach ball. The only way I can get it to close is to force it using the command alt esc buttons. Any ideas?
Hi Elijahcross,
If you are having issues with iTunes freezing shortly after opening, you may find the troubleshooting in the following article helpful:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden -
Group Policy Guru? Group Policy and Windows 7 erratic and inconsistant.
(*If you don't feel like reading everything, skip to the bottom two paragraphs for my questions)
I've had a premier call open with MS since August. This week I had a Microsoft Technician in-house. Though we eliminated some possibilities, we're not really closer to a cause or solution.
Every time we work with an expert, I get a different explanation to describe the situation we are viewing.
Quick summery of the issue: We've been using Group Policy to manage most Windows XP and 7 settings for years, but starting the middle of last year, we began having clients with machines where some or all group policies would fail to apply.
These could be long assigned policies, new polices, or changes to policies. It would never affect everyone or even a majority at once, and the resolution is never the same. Sometimes a GPUDPATE /FORCE sometimes fixed automajically the next day,
sometimes (but very rarely) longer.
Troubleshooting History:
What we found in early troubleshooting, that these machines, had errors in Event Viewer for Netlogon, Time-Sync, and Group Policy. The other issue we noticed, was that our GPRESULT /H reports were missing security groups and the denied section was
nothing but SSID's. The first issue pointed me to:
Event ID 5719 and event ID 1129 may be logged when a non-Microsoft DHCP Relay Agent is used
I installed these Hot Fixes. No change to any of the errors in event viewer, or to our Group Policy problems.
Initial work with Premier Support found that Netlogon, Time-Sync, and Group Policy, were failing before loading of the network stack. The suggestion was to apply the group policy setting "Always wait for the network at computer startup and
logon". At the time, this seemed not to work. The policy was set on a test bed of laptops and desktops, and no changes in behavior were seen after 3 days.
Windows 7 Clients intermittently fail to apply group policy at startup
For some time after this, we were collecting GPSVC and NetTrace logs for Premeir Support, trying to document and troubleshoot the problem. Eventually we got fed up and asked our TAM to call in a pro to get this resolved. We were sent an engineer
for 3 days. For three days we banged away on this issue. We verified AD and replication health, we tried numerous fixes and workarounds. I learned 3 different desriptions of how Group Policy works, and in the end we thought we had a workaround
using the "Always wait for the network at computer startup and logon" because of a single success late in the day. On day 3 we tried replicating this fix, and quickly realized that the same issue we were having preventing other GPOs to apply,
were also preventing our "fix" GPO from applying. So we went the route of using a registry entry. I also had a problem that even though it was making the process more consistant, it was still taking 3 reboots for a Computer Policy, assigned
to a computer object via Security Group, to fully take affect on a computer.
I used the registry methods in the above article. It didn't work, no sign it was having the same affect the GPO had had.
Our support engineer claimed this was the proper method, but that path wasn't even close in a Windows 7 SP1 registry, and after creating all the keys that were not present, it still didn't work.
Always wait for the network at computer startup and logon - AzureWeb
We ran out of time, our engineer returned home.
I can understand how these errors indicate a problem applying Group Policy at boot. But to me it doesn't explain why it doesn't correct post boot, and after a GPUDPATE /FORCE and a reboot.
It also doesn't explain why we were working fine for years, then all of a sudden DHCP is being outrun by background services. (By the way logging showed DHCP wasn't significantly delayed, out boot process was actually excellent, health wise.)
Why all of a sudden is this not behaving optimly? No changes to network design or function. No changes to the domain since 2008 R2 was installed in 2011.
Today I'm reading through all these KB's and articles again, and took some time to read:
[Forum FAQ] Common steps to start troubleshooting Group Policy
application and it's links below.
We ran though all of that before and during the 3-day onsite. It's not getting us any closer to the cause or a solution.
I found and begin some deep reading in this link today. It has some additional information I will try to use next week:
Group Policy Basics - Part 3: How Clients Process GPOs
The one unanswered question I have is this. How is group policy supposed to apply to a computer, when that policy is applied to a AD Security Group, in which the computer object is a member?
Before we began having this problem, we would assign a computer GPO, then ask the user to reboot. If it were a user GPO, we'd ask the user to log off, or reboot. Either way, if we allowed a few minutes for AD and FRS replication, the user would
log back in with that new policy in affect. A new imaged machine would boot with all the GPO's linked to that domain and assigned to "Authenticated Users", already in affect. Admin groups would be present in administrators, proxy settings
would be set in Internet Explorer, etc.
Now I'm aked to beleive this was never the case from Premeier Support and Microsoft Engineers. That those policies require the equilent of a "GPUPDATE /FORCE" that was executed by the Local_System account. That 3 reboots may
be nessessary for a group policy to be applied. One for the AD Security Group to be applied. One for the Computer Policy to be applied. And a final one for the policy in the GPO to be applied to Windows.
Can someone confirm or correct this information please? It's imperitive to my troubleshootng.
There's no place like 127.0.0.1That key is empty on all of my machines I have checked today. Working and problematic alike.
GPRESULT logs, when ran as me, historically would show the group polices applied, denied, and the AD group membership all by name. About 6 months ago I noticed this changed.
Now they show the applied GPO's by name, a few of the denied GPO's by name, most by SID, and only 2 to 3 AD groups, though PowerShell shows all the AD groups assigned. This happens after several AD security and distribution groups are added to the
machine (Radia software distribution uses Dist groups to assign software).
A check showed no groups with long legacy Kerberos keys.
When we make a change to AD Security Group membership, to assign or deny a Group Policy, is usually when we encounter this problem. It will usually fix itself in 24 hours of the machine being left up and running. But no amount of GPUPDATE /FORCE
and rebooting will cause the changes to take affect.
During this time, the Group Policies will show assigned to the computer in the GPRESULT log.
Yesterday I began looking into Spanning Tree configuration on our network being a possible cause for the boot up issues. I'm waiting on responses from our Network group to confirm our configuration.
There's no place like 127.0.0.1 -
How to make previous version documents(CS1 and CS3) without extension readable in InDesign CS5
I have some previous version documents of CS1 and CS3 on Mac which have been saved without any extension e.g 300, CS3doc etc.
When I open such documents in InDesign CS5 they appear to be unreadable . Only on selecting 'All documents' filter I am able to open those documents.
I want to make all such documents (which are without extension) readable with 'All Readable Documents ' also .
How I can do that, please help me !!!!!The first thing I'd do is make sure the issue is really what I suspect it is - i.e. I suspect your extension-less documents don't have the proper type and creator.
If you fire up a Terminal window, you should be able to use the GetFileInfo command to check one of the files:
Assume 'sampleFile' is sitting on your desktop, you'd do
GetFileInfo ~/Desktop/sampleFile
(not sure when/whether GetFileInfo is installed on a Mac - I think it used to be part of Apple's developer tools, but on my Snow Leopard it resides in /usr/bin)
Check what it says for 'type' and 'creator'.
If these are not correct, we've confirmed that that's the reason why they don't show up in your file dialog.
If the issue is type/creator related, I can think of the following options:
a) Change your code to accept ANY file type/extension - I suspect this would work (not tested!):
openFileDialog->AddType( '????' );
If memory serves right, '????' should be accepted as a wildcard.
b) correct the file types BEFORE they are viewed in the File Dialog - for example, if these files are in a very specific folder somewhere, you might be able to scan the folder, and correct their type and creator (e.g. iterate through all extensionless files in folder 'xyz' and change their type and creator). A lot depends on how those files get there, and whether they are tied to a specific folder or not - are they 'old' files, or are they being generated in some workflow? If they're all over a user's system or all over a file server, such pre-scanning and cleaning up file types approach will be a no-go.
Cheers,
Kris -
"iTunes has stopped working" Windows 7 - Problem and Solution
Problem:
When I moved my iTunes library from Windows XP Pro to Windows 7 Pro, iTunes would always crash. The "Detail" on the error message referred to
Fault Module Name = Quicktime.qts
To troubleshoot I deleted the iTunes Libray.itl file in the user profile. Then I would "Add Folder" and point to my iTunes directory to rebuild the library. I then noticed it would always crash on the same song when "Processing Artwork".
The problem was caused by specific .mp4 song files that I had purchased from iTunes.
Solution:
This is not easy but it works . . The bad .mp4 files still work in iTunes on Windows XP. So in iTunes on Windows XP, right-click > Info > Artwork > remove the artwork from the .mp4 file. Then move the file to your Windows 7 computer and load it into iTunes. It now works without crashing. You can then add the artwork again from iTunes or from a .jpg off of Google Images.
Fix your .mp4 files one at time until there are none left that cause the crash. Remember you find them by processing the artwork . . the bad file will show in the little windows at the top of iTunes after the crash.
I am not an iTunes expert as such . . maybe there is another way to remove and replace the bad images from the .Mp4 files purchased from iTunes other than using iTunes on XP.Still having this issue
-
I have a windows 8 computer and I installed the newest version of itunes because I used to have an ipod and I have a few purchases that I wanted to listen to. When I try to play them it says it's playing but I can't hear anything. It does not even says it's played the whole way. It just stays at the beginning. It won't let me pause. I checked my computer sound and there is nothing wrong with it. So there must be some software problem but idk what it is. If anyone can help I would appreciated. Thank-you
Hi DJBentley2011,
Welcome to Apple Support Communities.
It sounds like there is an issue burning CD's in iTunes. Is the playback issue only occurring on a specific device and does the disc show up correctly in iTunes? The article linked below should help you resolve optical drive issues, it walks you through identifying potential issues and provides troubleshooting suggestions.
iTunes for Windows: iTunes Diagnostics, CD/DVD Drive Tests
http://support.apple.com/kb/HT1567
I hope this helps.
-Jason -
My photo stream has always synced just fine between my Windows 7 PC and my iPhone 5. However, just a month or so ago it stopped automatically syncing. I turned it off and on in the iPhone settings in two places, deleted all the photos manually, signed out of iCloud on my PC and even uninstalled iCloud on my PC. Now it appears to be partially working. If I add or delete photos from my Photo Stream on my iPhone, the changes are reflected on my PC. However, if I delete photos or add photos to my Photo Stream folder on my PC, the changes are not reflected on my iPhone. I can delete all the pictures out from my Photo Stream on my PC but they are all still there in my Photo Stream on my iPhone. How do I get the two devices to sync properly again?
Hello snoopy016,
Thank you for using Apple Support Communities.
For more information, take a look at:
iCloud: My Photo Stream troubleshooting
http://support.apple.com/kb/ts3989
I added some photos into My Photo Stream on my Windows PC, but they don't appear in My Photo Stream on any of my devices.
Have a nice day,
Mario -
I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?
i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH! -
Windows 8.1 and iTunes 11.1.4.62 iPhone Backup Lost
I synced my iPhone 4 yesterday, then reset it to factory settings. I have done this several times, and everytime I am able to restore my iPhone from backup. However, that was on Windows 7 and earlier iTunes versions. This time, with Windows 8.1 and iTunes 11.1.4.62, I wasn't able to restore from backup. It does not show my phone's name when I click Restore Backup, and I can't find the previous backup anywhere on my hard drive. Please help!
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I installed an iTunes update on my Windows Vista Laptop and iTunes wouldn't start saying it was missing MSVCR80.dll, now when I start Outlook it is going on about a mobileme error? Any advice? I'm tempted to not use iTunes ever again.
Troubleshooting issues with iTunes for Windows updates - MSVCR80
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