Troubleshooting Electronic Signature in Adobe X Standard

Trying to assist a coworker in setting up an electronic signature with password.  When walking her through the screens, I noticed the "Add Digital ID" popup box does not show "Key Algorith" or "Use digital ID for" sections (mine does).  She does not get the prompt to make up a password and enter twice.  She says that she gets a box that wants her to enter a password but she has not created one.  Any assistance is greatly appreciated.  I am new to Adobe so I am limited in my knowledge.

Employee states this solved the password problem but now her written signature is extremely small when placed on a document.
Cheryl A. Henson
Deputy Director
Board of Review
State Capitol Complex
Building 6, Room 817-B
Charleston, WV  25305
Phone: 304-558-2019
Fax:  304-558-1992
Email:  [email protected] <mailto:[email protected]>    
The information contained in this electronic message is legally privileged and confidential under applicable law and is intended for the use of the individual or entity named above.  If the recipient of this message is not the above-named recipient, you are hereby notified that any dissemination, copy or disclosure of this communication is strictly prohibited.

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