Trying to connect to iTunes but says i need to restore iphone! HELP!
A few month ago my pc's hard drive crashed. I have since got it fixed with a new hard drive and with Windows 7 (previously I had XP).
I have just downloaded the new version of iTunes and when I connect my iphone a pop up appears stating that iTunes cannot read the content of my iphone and that it needs to be restored to the factory settings.
Is there anyway of fixing this problem without having to restore my iphone? If there is no alternative is there a way of saving everything? I haven't done a back up or upgrade in oer 4 months.
Your help is much appreciated. Thanks
Unfortunately, no. If iTunes is giving you that message, there is data or code seriously corrupted in your phone, or there is hardware damage. The only solution is to restore as instructed. This is the downside of not backing up.
Out of curiosity, why did you not install iTunes and backup right after you replaced your HD and OS on your computer?
The only alternative for saving some data (the backup) is to obtain a 3rd party app for windows that can backup and restore some of it independently of iTunes. There are several of these - Google is your friend to find them. The caveat is that if your iPhone flash drive is corrupted, those apps may not work properly either.
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You might tell us many more things so we don't have to guess and might be able to help.
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Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
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I have updated my iPhone tithe new software and my phone is now saying connect to iTunes I have tried to do this but iTunes is saying I need to restore my phone help! My phone will now not turn on and only shows connect to itunes
Then connect it to iTunes. Hope you backed it up, because the restore will wipe your phone.
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Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
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I have a ipod classic 160GB , the problem with it is that it is dead no respond at all, i even tried to do a hard reboot, i tried to connect to itunes but it did not work, if somebody has a solution please let me know! the screen on the ipod shows nothing........
This is the iPod touch forum. I will request that you post be moved to the iPod Classic forum.
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after restore i reached in the "choose a network" than i trying to connect to itunes but it could not work forword ..what to do..please tell??
iPhone 4 -
IPAD is Disabled, tried to connect via itunes but get error "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
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Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
When I instaled new verson my Iphone4 stoped, in the sight shows the Itunes symbol. I tried to connect to Itunes, but can't repair. MISTAKE 3004. What can I do? I'm brasilian and don't speak english very well... Please, help me. Use my e-mail. Junara
<Personal Information Edited by Host>Hello Junara1969,
Thank you for contacting Apple Support Communirties. I have a couple of articles for you to take a look at to troubleshoot your issue.
I would start with basic troubleshooting
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/TS1275
If you are still having the same issue, then there are further steps for this specific error code here:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Regards,
Jeff D. -
i have an iphone 3gs it has been dropped i have connected it charge and its saying reactivation requiered then asks to connect to itunes when i connect it to the laptop it will not connect to itunes but i dont no why can anyone help plz
Sounds like you broke it.
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My ipad is disabled and says I need to connect to itunes. When I connect to itunes it says I need to enter a passcode on my ipad however there is no place to enter as passcode. The screen is locked.
You need to restore using Recovery Mode. You can read about it here.
http://support.apple.com/kb/ht4097 -
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