Trying to diagnose a problem long-distance re: browser window
My elderly mother lives 900 miles away, and is having trouble opening her browser (Firefox). She is using a Powerbook G3, running 10.2.8 with 256 RAM, and uses Firefox for Internet access using a broadband connection through a cable modem.
Over the last week, I have managed to determine, over the phone, that the problem is not her modem or her connection - both of which are working properly. She turns on the Powerbook, and it boots up properly, and she eventually gets the desktop screen with the dock at the left edge. The dock includes an icon for Firefox. When she clicks on the Firefox icon, however, it "bounces" as if it is going to open, but the browser window never opens. I have had her try it on numerous occasions, and had a friend (who, unfortunately, doesn't know Macs) try it also, with no luck.
I have a feeling that somehow, last time she had the browser window open, she inadvertently moved it to a position where it is nearly invisible now (at the far edge of the screen, somewhere). She says she doesn't see it anywhere, but I'm not sure she is looking in the right places.
Does anyone have any suggestions for things I could tell her to try, in order to get an open browser window? Is there any key command that would automatically open and center the window, in case it is just moved out of view?
My Mom "just barely" knows how to open up the browser and her email (from within the browser), but otherwise is very new to the whole computer world, so my instructions to her have to be very basic and concrete. Any help that you can offer is appreciated!
Thanks -
Linda
[email protected]
Dogmom623, Welcome to the discussion area!
Have you had your mom try Safari?
BTW, next time you visit I suggest that you install Share My Desktop on your mom's machine. Then place the icon in the dock or on the desktop... somewhere easy for you mother to get to. Explain to your mother that all she has to do is start that application and then click the "Start Sharing" button.
From your Mac you can then use Chicken of the VNC to access your mom's Mac. Then you can see and control her Mac from your Mac.
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