Trying to get in touch via email with customer ser...

Question

Dear Forum,
I am currently more than 3 months into an unresolved fault with my service (originally logged 11th Dec 2014). I am trying to establish a means, in writing, to express my disappointment and concerns in this regard to the customer management team (CMT) who are nominally helping to resolve this. Sadly, BT has arranged its customer service provision (sic) in such a way that they can get in touch with me at any point and through a variety of means but there is no routine way for me to get in touch directly with the member of the CMT dealing with the fault. Fighting through switchboards and help desks who have to relay the message internally rather than transferrring me is all very frustrating.
Does anyone know of a reliable means of getting in touch with the CMT directly via email / web-form? (I do now have the desk number of the lady in the CMT dealing with the fault but for a phonecall to be effective she has to be on shift; the email inbox is more convenient and the situation has really gone beyond where phonecalls are appropriate.)
I signed up to the forums following a Google search for ‘Libby Barr’, the various comments and threads with her name in the title suggesting that there was some direct route to customer service / resolution support through forums. Entertainingly, I see that there is no board for ‘customer service issues’. 
Further, the ‘welcome to forums’ / verification email that gets sent out closes with this line
"If you need to contact us please email <this address>" (Evidently, I cannot quote the addess is a forum post, but you know what it.)
So I thought that I’d make use of this email address, rather air dirty linen in public, and got
"Thanks for trying to get in touch with us. Sorry but we don’t monitor this mailbox, so you won’t get a reply to your email."
Thank you, BT, I did need a laugh.

Answer 1

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.