Trying to log in to manage my set top box

Well, Verizon has done it again! In the past, when trying to log in on the web to manage my box, Verizon gave the option to pick whether to use a verizon.net or a verizon.com account. I don't have a Verizon phone, so they can never figure out who I am. No matter whether I give name, address, or other qualifying information - they don't know me. Consequently, I've been successful using my verizon.net (email) credentials. Well, no they seem to have done away with the option to pick, and apparently it is going to the verizon.com credentials, because I can't log in anymore. There's no way it's worth it to get on the phone with these people; I'd rather chew glass. Any ideas?

Hello Ossa...on this particular site you can use your verizon,net user info to log in to manage your box http://www36.verizon.com/fiostv/web/UnProtected/FTVOnline.aspx
Hope this helps..Thanks for reaching out!
Constance
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Similar Messages

Streaming to a set top box

Greetings,
I am very new to media server, and I would like to be able to stream a live video feed to set top boxes on a local IP network. Is this something that is easily done with Media Server, and if so, which set top boxes are recommended?
Thanks,
David

SeaSwede wrote:
I currently have DSL hooked up to my Airport Extreme for wireless.
Is your AIrPort Extreme directly connected to your DSL modem, is the modem strictly a modem (as opposed to a combination modem and router) and is your AirPort Extreme your only network equipment other than the modem?
I am trying to hook up a set top TV box to watch streaming IPTV via the LAN connection. Wireless internet is still fine, but no life at all going to the set top TV box. Does this not work, or am I doing something wrong?
That should work. Launch AirPort Utility, double-click on the AirPort Extreme on the left to enter "manual setup" mode, then under the AirPort panel, Wireless tab, report whether the "Wireless Mode" is set to "Create a wireless network". Then select the Advanced panel and the Statistics tab, click on the "Logs and Statistics" button, and select the "DHCP Clients" tab. Do you see your set top box in the list?
Your set top box should have some sort of diagnostic screen for its network connection. Does that show you anything?

Returned HD SET TOP BOX but still being charged for it!!!!

I canceled my FIOS TV service on June 20th, and received the return kit on July 1st. I dropped off the package at my local post office on July 5th, as it was instructed on the return kit. I boxed the cable box, placed the provided shipping label, and dropped at the local post office.
A month later, I logged online to pay my monthly bill, I see that there is charged of $350.00 for unreturned set top box. So, I traced the package with the tracking number that I got from the post office.I found out that the package is still sitting at the post office that I went, even though It was a month later. I called verizon customer service center. I told the customer service representative that I returned the box. He says that I still have to pay for $350.00 because the package didn't arrive at the Verizon within 30 days of service stopped. BUT, I dropped off the package before the 30 days. I don't know what happened to the package at the post office, I never doubted that it would sit there. THAT'S NOT MY FAULT!!!! I told him that there must been mistakes at the post office. He says that I should've brought it to the local verizon center. BUT, THAT'S NOT WHAT THE RETURN KIT SAYS!!! I FOLLOWED INSTRUCTIONS AS VERIZON ASKED ME TO!! DROP OFF AT ANY LOCAL POST OFFICE!!!!!! He said he will request an investigation, and I will be notified. Now, that's 2 weeks ago...
I tried online chatting and made some other calls but, gets the same conclusion " someone will call you back" which never happened....
Meanwhile, I traced the package few times more, and it started moving after I made the phone call to verizon customer service center. Last time I traced it, it was in Greensboro, NC. So, I thought it will be all ok, once the investigator reaches me.
Guess what? Today, a package was delivered to my house... the cable box that I returned...
I called in again to explain everything again and let them know the new news, but still gives me the same answer.. "wait until notified."
so now, I don't know if I should keep this box until notified, I'm afraid if I will get charged another amount.
I'm so tire of waiting and the empty promises by Verizon. And I really don't know what to do!!
Anyone from Verizon willing to step-up and resolve this?
I have the copy of receipt from post office, and tracking details..

Hi shu0429,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Returning old set top boxes

I have 5 old set top boxes that I am trying to return to Verizon. The boxes that the new stuff came in are way too small for the old stuff. I have one return label and one too small box. I looked for a location to return but on line all the locations say the don't accept returns. Any ideas?

You can take them to a UPS store and they will pack and ship them to Verizon for you.
Be sure to get a tracking number, a shipping receipt and record the serial numbers. There have been many reports Verizon not properly recording returned equipment. Pictures of the STBs might help, too.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Want to use FiOS TV via CableCARD - CSR insists I must lease at least one set-top box

Started looking into subscribing to Verizon using a CableCARD-based tuner, since I don't actually own a TV.
I did some research at verizon.com and ran across this page (important parts in bold):
CableCARDS
A CableCARD is a device that provides access to certain encrypted High Definition (HD) and Standard Definition (SD) digital programs without the need for a Set-Top Box.
CableCARD Features and Services
What digital programs can I watch with my CableCARD?
You can view all FiOS TV Standard Definition and High Definition digital channels to which you subscribe. You can also order certain Pay-Per-View events by calling 1-800-VERIZON (1-800-837-4966). Without a Set-Top Box, you do not have access to On Demand programming, the FiOS TV Interactive Media Guide, or other advanced features of the FiOS TV service.
So far, so good. I logged into my account, selected a package, and started the checkout process - and then encountered an odd question: "How many set-top boxes do you need?", where the options were a drop-down list starting with 1 and scaling up. There's an extra $12/month charge (plus taxes, of course) for just one box, and more for other boxes. No way to skip that step.
So apparently, according to Verizon's service rep... I need to pay $12/mo+tax for a set-top box that I don't need, and that will sit on a shelf while I watch Verizon TV through my fully-supported CableCARD adapter.

sangs wrote:
You don't need an STB or DVR, but here's the easiest thing to do - and I just did it, so I know it works.
Get the STB or DVR along with the Cable Cards. Get everything activated and working - including the cable cards - then return your STB or DVR, either to a FiOS store or via UPS. Voila, you're done and using only Cable Cards. I only have two Cable Cards on my account. Good luck.
INTERESTING.
I was considering doing this too. I originally had just a cablecard, then ordered a STB for another room. We don't use it so I wanted to return it. I can't!
Brb going to UPS store.

No variable audio output for Cisco CHS 435HDC set top box.

Background: Until the other day I had my stb connectected to a TV, using TV sound, with an HDMI cable. The P265v2 remote volume control changed the TV volume. No problems.
My new TV & home theater system was recently installed. We don't use the TV speakers. While my first preference was to program the Verizon remote to change the volume on my Onkyo receiver, this did not appear to be an option on the remote's programming instruction page on the Verizon website. Instead, I am directed to change a setting on the remote that makes the Verizon remote change the stb output volume vs the tv volume. I changed the setting on the remote and ensured the stb box was set up for "variabe" audio output.
Problem: Using the stb variable audio settings, volume settings 1 through 30 produce the same volume. (Volume setting 0 produces no volume, as one would hope.) It appears the "variable" setting isn't producing a variable output as it should be on this unit.
Thinking that maybe the receiver was complicating the sitation, I tried connecting the stb to the old TV and the new TV directly and had the same results.
Now, while I am watching TV, I need to have the receiver remote at hand in addition to the Verizon remote. It would be nice to have the volume be adjustable as it should be while using the Verizon remote. I don't like the idea of using a seperate universal remote because then I would lose some of the functionality that the Verizon remote provides when watching TV, using the DVR, watching on demand, etc.
I would like to know if this is a problem just with my unit, or if it exists with all of these units, which would hopefully be fixed with a Cisco/Verizon firmware update soon, hopefully.
Thank you.

soups230 wrote:
Having same issues with hdmi and optical. Any fix to this.
Hello,
In order to control the volume on your home theater system, you'll need a FiOS TV Universal Remote that has the 4-buttons on the top for 'DVD', 'Aux'iliary, 'TV' and 'STB'. The audio receiver would have to be programmed into the FIOS TV Remote, and controlled using the 'Aux'iliary button.
Verizon's 4-Button Universal Remote Controls are available for purchase:
a) online via www.verizon.com/fiosaccessories
OR
b) at a local FiOS TV store (call first to check if they have them in stock). For a list of stores: http://www22.verizon.com/support/residential/tv/fiostv/general+support/account+issues/questionsone/8...
Presently, the default remotes for new set top boxes are the 2-button P-265 (newer version) remotes.
Regarding a problem with HDMI/optical on Cisco 435 STBs, check out the following:
Go to this webpage: http://www22.verizon.com/Support/Residential/TV/FiOSTV/Receivers/Equipment+Issues/QuestionsOne/12839...
Click on the link for 'Cisco CHS 435 HD DVR User Guide'.
Open the PDF and go to page 22 for 'Connecting to a Home Theater System...'.
Hope this helps!

New HD Set top box and Multi-room DVR

I just activated a new HD DVR set top box, but it's not seeing any of the shows recorded on the other HD DVR set top box that I've had for over a year.
Do I just need to wait for the new box/service to be recognized/activated with the hub (the HD DVR I had prior to now) or do I need to call Verizon to make sure they add the multi-room dvr service to the box I just received?
Thanks!
Solved!
Go to Solution.

If you replaced your dvr that had all your recordings on it, you wont have any of those shows on the new one because they are stored on the dvr itself. But maybe im misunderstanding you, are you trying to watch recordings on a 2nd dvr, the multiroom feature does not work from dvr to dvr you can only stream to 6200,7100, and 2500 series stbs.
Frank
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Getting Error message ""This set top box does not match the account settings"

Just ordered a new wireless receiver for the bedroom. Installed it and now getting the following error "This set top box does not match the account settings". Service was suppose to be enabled on Monday the 4th, but I recieved the hardware early and turned it on. I've since rebooted and unplugged and tried everything to no avail. Any thoughts on how I might get this to work? Regards, Rick

your wireless receiver is misconfigured (dirty) and need to be scrubbed clean.
A tech (service visit) or tier 2 rep (phone or chat) can do this. The receiver needs to be unplugged, on the bottom of receiver is a GUI (long number) that will be needed to identify receiver, when instructed plug just the receiver in that gave number for, when that one is connected.
Your choice 4 hour appointment window, or time on phone , or chat.
If these have not been activated yet.... When screen comes up, depress OK on receiver, depress button on WAP, when the screen at receiver says try again, Depress OK button (remote or on stb) another screen for update, depress OK give about 10 minutes to load, reboot when checking depress menu to verify recordings, if no recordings menu not finished booting.
Set aspect ratio MENU, OPTIONS, etc.
should take about 20 minutes per receiver.

3D Programming and 7000 Series set top box

I want to watch ESPN 3D but the screens are split on my Panasonic 3D Plasma screen. It is part of the Ultimate HD package but I have not been able to see it. The technicians at Verizon give me a different story each time I talk to them. One of the techs told me I need a 7000 series box to view 3D content. Can anyone tell me if this is true or give me suggestions to make this work? I also wonder if I need to connect the HDMI cable from the set top box directly to the tv via a 1.4 HDMI cable without going through my "non 3D capable" receiver or if a 1.3 HDMI cable will work like it does with my Playstation. Thanks.
Kurt

I had the same problems. This is what you need to do if you haven't tried it yet. EPSN 3D broadcasts in 720P, so you have to go to settings and change your video settings to 720P, my guess is you probably have it set to 1080i. After setting it to 720p, then set your TV 3D setting to top and bottom and it should merge the picture. I would set the setting back to 1080i when you are done with watching the channel, the movies on demand I believe are 1080i and 3D setting side by side. Hope that helps.

Replacement set top boxes

Hi,I transferred to Telstra a couple of years ago and have an old set top box and a foxtel IQ box. The old box is in the spare room and began failing about a year ago, but as I could find no easy way of getting a replacement I didn't bother. It has now failed completely (composite out no longer works and it now says I am not subscribed to any channels). The second IQ box is my main box, last night it rebooted, and when it came back on could no longer find a signal. Today it will not even power up.How can I go about getting replacement boxes, in the old Foxtel days I logged a call with Foxtel and an new box shipped straight away. Can't seem to find a Foxtel support number on the Telstra site anywhere and Foxtel web site says I no longer have an account with them.Thanks for the help

Hi GreyDog, mate you're not having a good run with your Dog Boxes, oops Foxtel boxes are you.... If you go to the following link and click the foxtel button you'll find contact details to speak withe Telstra Foxtel team there: https://www.telstra.com.au/contact-us/faults-technical-support

X1 digital set top box not working

Main X1 set top box works fine. Comcast messed up the order and listed the seconf box as a Phone. Been trying since last wednesday to get it straightened out and when I thought I did, only got 4 HD channels on what was told was a HD set top box. Now the box says it is not activated. 6 hrs later, still no resolution and no response. cannot get through on the 1-800 number during this time. For as much as Comcast charges, this is very poor customer service. Hoping someone has an answer.

Try 877-896-8678 instead

Disc playback stuttering/skipping on some set top boxes; not others

I have built a dvd in DVD Studio Pro 3, and it plays fine on my computer, small portable dvd player and my region free dvd player, but it stutters a lot on my older set top box I purchased back in the year 2000. I am using the default compression settings of 1 pass VBR 4 low 7 high, and encoded all audio and video previous to import using quicktime and apack. I am using Maxell ink jet printable DVDs that are version 2.0/8X-SPEED DVD-R Revision 3 and can be written 1X to 8X speed. The dvd consists mainly of motion menus that run from 30 seconds to 44 seconds (there are 82), with several short tracks, the longest of which is 3 minutes. This is a dvd menu design portfolio, so the menu complexity was the goal. Total disc size is 2.5 gb.
Compressor won't install on my system so I had to compress each piece of video individually in quicktime...recompression would take 100 hours that I just don't have, and since I'm not sure the bit rate is the culprit (since the dvd plays fine in so many players) I am very reluctant to recompress all the video without knowing definitively that is my problem. I am considering trying some basic apple brand dvds, but don't know if the dvd media could be the problem. I saw on another post that Maxell is considered a reliable brand. I was wondering about dvd speed and compatibility, since the first dvds I bought were too new/too fast to play in any of the set top boxes, and only played on the brand new portable dvd player and in the computer. Any help/advice would be very much appreciated.

I just realized that a few of the specs I posted are mistaken -- I was using the default settings in Apack to convert my aifs to ac3 and it is 448 kbps. They are only 2 channel ac3 files (no surround sound). You mentioned 192 kbps. I can't find any reference to acceptable ac3 settings in the manual. Is 448 too high?
I also realized my mp2s are at the bit rate of 7.5, 5.5 rather than 7.0, 4.0 as I posted earlier.
Do you think either audio compression or video compression could be the source of my problem? Does it make sense for higher compression to work fine on newer players and not on older ones?

Returning Set Top Box

I was wondering if anyone here has any experience with returning equipment, particularly a set top box.
I called Verizon on June 10th and told them that I wanted to return an HD box that we've been renting to save $9.99 a month. They said that would be fine and that I would be receiving a paid return box to mail it back to them. I received an email the next day confirming the order change on the 10th, but the billing estimate included in the email says my bill will be the same and an HD Set Top Box is labeled as "existing" for my account. Also, it's now the 14th and I haven't received the paid return box.
Is any of this normal?

pollihs wrote:
I moved recently, and I requested a return shipping box to send back old set top boxes. I was told that there would be a paid shipping label included. The box finally came, but without any kind of label or indication as to where to send the equipment. There is no store nearby to take the equipment, so mail or UPS would be much easier! Any help out there?
My experience is to take it to a UPS store, have shipped 3 or 4 boxes back to Verizon that way, worked great. The UPS store people should already know where to ship it, Verizon has a contract with UPS to handle this, and it should not cost you a thing.
One thing I would do is keep the tracking number and track the shipment all the way to Verizon and save all of that info just in case there is a screwup within Verizon and the box does not come off of your account and they try to charge you for it.
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

FiOS TV cutting out to snow, resetting TV and set-top box?

Greetings all, I'm hoping someone can help here;
I have a Motorola HD DVR 72161 (Verizon supplied) connected via HDMI to my Sharp Aquos LC-46D65U. Over the last few weeks, something odd is happening: after watching TV for a while, my picture will change to snow (no video input all of the sudden). I have to turn the TV and the set-top box (STB) off. When the STB goes off, it flashed the "du1" on the display. After about 10 or 15 seconds, the (turned off) TV makes a click sound. At this point I can power everything back on and it is working fine.
There is no pattern to this, though it sometimes happens more often (every 10 or 15 minutes) when watching a recorded program. It happens both day and night.
Tech support reinitialized my STB yesterday, and it didn't seem to fix the problem. I changed the HDMI port on the TV this afternoon (moved the cable to a new port) and this didn't help either.
Any ideas or help or suggestions would be very much appreciated! Thanks.

I have the same problem and have been through the same troubleshooting with FIOS support. Unfortunately, I also have a Sharp Aquos (46D85U). I was hoping this was a FIOS issue rather than an Aquos issue, but after reading your post, I'm not sure. Perhaps it's a combination of FIOS and Aquos. I did not have this problem when I had Cox cable. It started as soon as I switched to FIOS.
Additional discoveries: You can turn off just the TV, wait a few seconds for the relay to click, then turn the TV back on and the picture comes back. Also, I just recently switched to the composite video output (Red, Blue, Green connectors) and the problem appears to have gone away. The drawback is picture quality noticeably degrades.
Sorry, I don't have an answer. Any ideas from the smart folks out there?

New to FiOS - Set Top Box isn't showing time of day

I just had FiOS installed on multiple TV's HD and non-HD. All the set-top boxes don't show a time of day except the HD DVR. Is there a way to set the others up to show the time of day? If so, how?

The new HD STB's do no have a display at all. cannot get a clock on the QIP7100-2 STB's
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Error exists between keyboard and chair.

Trying to log in to manage my set top box

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