Trying to reach Lenovo support for urgent hardware repairs; is anyone home?

I have a warranty on my Thinkpad T530 that includes next-day, on-site support. I have been trying to contact Lenovo about getting my failing hard drive replaced (also need a USB port and DELETE key replacement), but I've been unable to get through.
I don't have access to a phone right now, so I have been trying to place a support request online. Lenovo's chat support said no representatives were available. I've tried twice to submit an electronic support request through the IBM website, and both requests were mysteriously canceled.
Can someone please help? Any support people on this forum? Thanks!
Gentoo Linux/Windows 7 Home Premium on Lenovo Thinkpad T530

Hello toiletresin,
Has the issue with your ThinkPad T530 been resolved?
If not, could you send me a private message including...
Your first and last name
Phone number where you can be contacted, if available
Email address where you can be contacted
Full address of where the machine is located (for onsite service)
The Machine Type, Model, and Serial Number of your T530
A complete description of the problem(s) to be resolved
If you can send me this information, I will work to have our contact center process your service request and get someone out to repair your machine.
I'm sorry it's taken this long for someone at Lenovo to respond to your post, but these forums are not typcially monitored by Lenovo personnel. They are intended for peer-to-peer support.
Myles Novak

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Andy ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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Trying to reach Lenovo support for urgent hardware repairs; is anyone home?

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