Trying to rent movie on Apple tv

It is telling me to contact itunes and unable to download.  This happened a few days ago and I got support via internet chat.  Can someone tell me how to get to internet chat support.  Cant seem to find it

You can contact iTunes Support via this link (the contact methods might depend upon what country that you are in) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Similar Messages

  • Trying to rent movie from Apple TV. Message states a valid address is necessary to purchase. We have purchased about 15 show in the last month along. Any suggestion on how to update valid email address

    trying to rent movie from Apple TV. Message states a valid address is necessary to purchase. We have purchased about 15 show in the last month along. Any suggestion on how to update valid email address.

    I got the same error and can't get it to work.  My email and home address have not changed in the 3 years I've been using this device, my credit card info is up to date and my most recent rental was 2 days ago yet I get the error message on both the Apple TV and in iTunes.  I don't understand what the issue is, nothing is invalid.

  • TS4526 I'm frustrated trying to rent movies on Apple TV  what's going on?

    I am having issues renting movies on iTunes Apple TV. I am able to preview but not rent.  What am I doing wrong?

    I once had an issue as my title (Mr, Mrs etc) was not complete on one of the account detail pages when i had to enter a 3 digit verification code.  Might be worth a check.
    Also check your country and store settings are correct.
    AppleTV has both a country setting for iTunes store and a Location setting which somehow defaults to Cupertino.
    AC

  • We used to be able to watch rented movies from Apple TV right away.  Now it takes hours.  Is there a setting to change?

    We used to be able to watch rented movies from Apple TV right away.  Now it takes hours.  Is there a setting to change?  They used to start playing after a few minutes of starting the download but not now.  What's up?

    Pat, I've been experiencing this issue intermittently for weeks.  It seems to occur with HD content --including HD trailers --exclusively.  Tonight has been no exception.
    I have done considerable troubleshooting to try and isolate the cause.  My results suggest that Apple's servers are to blame but I've not seen many others reporting this issue in these forums lately.
    I live only 170 miles from Apple's North Carolina server farm.  I assume my iTunes rentals are being fed from there.  My broadband connection is a fast one (30Mb down) and consistently tests near that speed when this issue occurs.
    I have both a first and second generation AppleTV.  When this issue occurs, I will change devices and rent the same movie to see if th device itself is to blame.  The issue affects both.  I have tried using an ethernet connection instead of my Airport Extreme's 5Ghz wireless connection but that does not remedy the issue.
    So... my broadband connection is more than capable, my router is performing optimally (I recently had my local Apple Store test it as well), and neither of my AppleTV's is immune to the issue, so...  it must be on the delivery end.
    Unfortunately, Apple does not post the status of their iTunes Store's servers like they did with their MobileMe servers.  They should.  In fact, the AppleTV should display a status message when Apple's iTunes servers are experiencing technical difficulties or heavy network traffic.
    I was an early adopter of AppleTV.  It has not been problematic until now.  This is trying my patience.  My advice is that you request a refund everytime this happens.  I do.
    I am taking this matter to the VP of iTunes services.  If Apple's servers are choking, or if their streams are being throttled by ISP's, or internet TV is too ambitious for this country's internet infrastructure, I deserve to know.

  • Moving rented movies to Apple TV

    I rented a movie on my IMac but when I tried to watch on my Apple tv it doen't appear. i can see the ones I've bought but not the ones I rent. How can I watch rented movies on apple tv?

    Here is an article from the apple support website that might help.http://support.apple.com/kb/HT1498

  • Problems watching rented movies from Apple TV.

    I'm having trouble watching a rented movie on Apple TV.  The movie loads, but when I play the movie it gets "hung" and wont play.  I've upgraded to the latest update and have tried re-starting Apple TV with no luck.

    You can go to this page - http://www.apple.com/support/itunes/store/download/ and read the info available - if none of that helps then use the 'Contact Us' link at the bottom - you will be directed to - http://www.apple.com/support/itunes/store/browser/. From that page you will be asked to fill in various info. Very painless but you have to fill in the blanks.
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  • HT1657 can I watch a rented movie on apple tv that was purchased on my phone

    Can I watch a rented movie on apple tv that was purchased on my phone

    I"m curious if the movie had been fully downloaded to the device before you turned on airplane mode.

  • I can´t rent movies on Apple TV I keep getting this message: Verification Required Before you can make purchases, you must go to the ITunes Store on your Computer and verify your payment information.

    I can´t rent movies on Apple TV I keep getting this message: Verification Required Before you can make purchases, you must go to the ITunes Store on your Computer and verify your payment information ? Done and still aren´t able to rent.

    Hi.
    You will need an iTunes acount !! then just log in to it and confirm your card payment details.
    I've don the same think!! good luck!  it works for me.

  • I was listening to a rented movie on apple tv. It suddenly stopped and i cant listen in anympre. Its says to do at the download menu and i cant find it

    was listening to a rented movie on apple tv. It suddenly stopped. Where is the downloaded movie???

    Same for me, looks like the service is down

  • HT1498 Hi, Is it possible to change the language when renting movies from apple TV?

    Hi, Is it possible to change the language when renting movies from apple TV?

    It depends on how the java code is gnerated. If for example months are given with fixed array .... then it will only be english
    But then agin you have the source code (.java files) open all java files in the oracle.forms froject and alter to your language then recompile and reacreate the jar (easily done with Jdeveloper)

  • HT1551 I am able to rent move through Apple TV but unable to watch. Asked to decrease resolution to potential allow movie to be viewed. What is the problem? Oliver

    I am able to sign onto and rent movies through Apple TV. Unable to watch. Asks to decrease TV resolution to potentially allow viewing. What is the problem? New TV with new router.

    Hi vazandrew, thanks for your help, Ive just checked, both home sharings ie Apple TV and itunes on my laptop, and they were both on , but for the heck of it, I turned them off and back on again. I still have the same problem.
    Im looking in purchased films, am I looking in the right place ?
    Thanks

  • I have been trying to rent movies on my atv they try to load and then says error try again later

    I have been trying to rent movies on my atv they try to load and then says error try again

    What is your actual internet speed? www.speedtest.net

  • Problem renting movies with Apple TV

    Having a problem renting movies using Apple TV with Comcast cable and Netgear gigabit wireless router.  After selecting a movie to rent and clicking "rent" a message appears: "Accessing iTunes Store", after some delay a second message appears stating an inability to connect to iTunes store, try again later. This issue is intermittent. At any given time a movie can be rented and streamed, but more than 50% of the time, the rental fails.

    We're not really sure as yet - there certainly seem to be no comments on subtitling as a feature.
    AC

  • Trying to rent movie..its asking for payment verification.  where do i find this?

    trying to rent movie..its asking for payment verification.  says before you can make purchase, you must go to the itunes store on your computer and verify your payment information.  i went on and already updated my credit card info.  where do i find this? how do i do this?

    In iTunes on your computer.  Go into the account section and just enter the info it is asking you to verify.

  • HT1657 Rented movie on Apple TV (2nd gen.) unavailable?

    When I go to play my rented movie on Apple TV (2nd gen.) I get the message the movie is unavailable, try again later. It's been unavailable for over a week now. How do I get credit or make it play?

    You can either wait until later or go to expresslane.apple.com and seek help there.

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