Trying to resolve a subscription issue via human assistance

I just got off the phone with an extremely uneducated, very unhelpful woman, whom was employed by a company I've done business with for 4 years. I've never been one to complain but, I just take it every month from this company and now it's my fault for continuing business. The conversation I just had with the worst customer service rep I've ever had the displeasure of speaking to has committed me to end the torture of verizon. I truly hope someone higher up reads this and can figure who I spoke to and end the suffering of anyone who has to speak to her.

This is basically a user supported board.
You may get some assistance from a verizon employee.
I doubt very serioulsy that they will be able to figure out who you talked to with the vague info you provided.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Similar Messages

Are apple trying to resolve battery life issue ?

Hi,
Since updating my iPhone 4 to iOS 5.1 my battery life has significantly decreased.
Like myself several other users are having the same problem with terrible battery life.
I am just wondering are apple trying to resolve this issue and if so by doing what ??

There is no way to knw what Apple is trying or what they are doing, unless they announce -which is very rare.
Most have no issue. They released 5.1 to help resolve ths issue. Try doing a forum search to see if you can get some help extending your iphones battery life.

Downloading OS X 10.5/Trying to resolve keyboard freeze issue

I have a problem with my one and delete keys not working sometimes. Well, as of today, they do not work at all. I researched it and was instructed to download keyboard update 1.1. But I couldn't open it without os x 10.5.1. But I couldn't open that without os x 10.5. But I couldn't download that for some unknown reason. It just wasn't available anywhere. Does anyone know how I can resolve this problem?

Mac OS 10.5 is not a free update. If you have 10.4.x, you have to pay for 10.5.1, or keep 10.4.
If you are experiencing keyboard issues just with the backspace key, it may not be related to the problem fixed by this Keyboard Update.
Are you experiencing problems only with this key, and are you sure it is not a physical problem with the key, or just the fact the item you are trying to delete does not have focus ?

Ive been stuck in yahoo/at&t helppl trying to resolve email accounts issues twice this month HELP!

It seems even though i unmerged email accounts in 2006 from sbcglobal.net. I found myself remerged un able to access my email accounts Im thinking time to contact my states attorney general. I would prefer to handle things civily but it is at&throtle dot net.

Ok, I actually fixed this cannot delete old Quicktime files based on Apple's guidance on support. I had done this step yesterday, and must have missed a few files. This is going into the System32 folder through my computer. I deleted the Itunes, Ipod and Quicktime folders, but did not realize that I had to continue scrolling because there were these two file name were at the end, and not in a folder, so they weren't deleted the first go around. So I deleted, then reinstalled on my C drive (not the default Program Files) as someone else here had instructed, and Quicktime is now working! Now, I will attempt ITunes....wish me luck!
Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder.

Forgotten my security questions and cannot purcahse any apps etc. solutions on internet with rescue e-mail don't work . Have been trying to resolve this issue for 3 days now

Forgotten my security questions and cannot purcahse any apps etc. solutions on internet with rescue e-mail don't work . Have been trying to resolve this issue for 3 days now

If you don't have a rescue email address (or you do but aren't the receiving the email to it) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Why did carefully over heating my 4s restore the wifi function? This, after 2 months of mysteriously grey out wifi buttons, loads of time trying to resolve issue with apple tech only to be told I must pay $199 to repair the problem. I'm disillusioned now

Why did carefully over heating my 4s restore the wifi function? This, after 2 months of mysteriously grey out wifi buttons, loads of time trying to resolve issue with apple tech only to be told I must pay $199 to repair the problem. I'm disillusioned now

Is the Wi-Fi button greyed out? Try this article: http://support.apple.com/kb/TS1559
Also, make a backup to iTunes of the device. Then restore it as a new device. If you still have wi-fi greyed out, then contact Apple again, and explain that you believe you have a hardware issue. They may still ask for a $19 deposit, but if it is actually hardware related, then you won't be charged the $19. Only if it is software related do you get charged that $19.

Having authentication issue when trying to add a subscription to an internal billing account

I am trying to add a subscription to an account on the Azure Internal Billing Registration page. But I am hitting an authentication error. How do I get someone to contact me so that I can get this solved?

Hi,
This issue is out of my scope, if you have any problems or questions about using Azure Internal Billing Registration or need help with a registration issue, please try to contact with the support: http://aka.ms/azdesk
Best Regards,
Jambor
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Trying to resolver last few OSX update issues - Advice Needed!!

I've resolved most of my problems since updating to 10.4.9 but still have a few. They are:
• System freezing up several times a day
• Ichat continually loosing its connection
• certain apps crashing
Here is what I've done so far that resolved most of my problems, just wondering what else I should do.
I've done this: repaired disk permissions, started up from install disk and ran repair disk, zapped pram, restarted and repaired disk permissions from disk utility.
I've found several solutions in this forum that are different, so I'm not sure which one I should follow. Here are the ones I found:
1) Unplug all peripherals including disks, printers, everything except keyboard/mouse. Run permission repair from your HD Run repair disk from your software install DVD. Move the preference file to the trash (com.apple.softwareupdate.plist). If there is more than one, trash them all and then restart.
2) Unplug all peripherals including disks, printers, everything except keyboard/mouse. Repair permissions, run Disk Warrior if you have it. Apply the COMBO updater, not the software update. Restart, apply permissions again, restart. Then, one by one, reattach peripherals, restarting after plugging in each. Repair permissions again after you are finished.
3) The Apple Store Genius replaced 10.4.9 with 10.4.8 and, my problems are all solved. Prior to installing 10.4.8 he ran repair disk, but it did no good. After the install I optimized "update prebinding" with Mac Helpmate 1.1 and found prebinding to still be disabled on many files, so that condition appears to have not contributed to the problem; it may, in fact, be "normal." The Genius recommended, without explanation, that I put off updating to 10.4.9. He didn't have to tell me twice.
Any suggestions on which of those I should do? I kind of hate to go back to 10.4.8 at this point, and wasnt sure if I need to try reinstalling the combo update or what. Any suggestions would be great, a step by step of what I should do and I'll buy ya good six pack!! I work at home full time and am loosing tons of time trying to resolve this.
Much thanks!!
Brown.Recluse

Hey, I'm one of the biggest apple zealot macheads around, been buying apples since my apple classic in 1991 I believe and have bought a new mac every few years since. My current G5 cost more than my Jeep. I bought the first gen of the Ipod, have bought two others, have the apple tv and will certainly buy the Iphone when it comes out.
I have always always preached the ease of use of the macs, and have litterally converted dozens of people of the last decade to switch to mac.
But I do think its more than a little hipocritical to run adds with the pc guy injured from trying to upgrade to vista, and at the same time we need to follow a 15 step guide(http://www.macmaps.com/upgradefaq.html) just to do a system update. And apple not making a judgement call on permissions, that is beyond my comprehension that they can't definitively say when or if it should be done.
And yes, I have told my begineer apple friends to always read the docs in the readme, but that barely says anything compared to what you and others have suggested that needs to be done in order to do a safe upgrade in "Steps for avoiding update failures". I've just been a bit frustrated lately since doing the 10.4.9 update. And another HUGE frustration was spending six months convincing my best friend to get a mac, she buys the top daddy 24 Intel Imac, gets it home, I go to show her the super cool video Ichat to our friend in another state, and guess what? She gets the dreaded "user failed to respond". She could text chat but no video. She was not using a router, and has a fast broadband connection. She paid extra from the apple store to have lots of ram installed so it wasnt that. So as a test I downloaded skype and she could video chat fine with that. She spent 2-3 hours on the phone with apple support trying to get help with Ichat and it still doesnt work, and its a BRAND NEW MACHINE!! And then she runs the latest system update and POW her system is a wreck now. Sorry to vent, just a little embarrased that I talked her into buying the mac and she has had nothing but trouble since she bought it. I guess this is where the secret apple spiders will delete this post...
I do agree on the backup concept, I have everything backed up to multiple destinations, including an external drive, online backup, and periodic major backups to DVD's that go in my safe depost box.
Brown.Recluse

Resolve Alert subscription ID to name

Hello everybody,
I'm expierencing some trouble with alert notification. On a regular base I get an alert about the fact that alert notification takes too long. I copied this from the eventviewer:
Log Name: Operations Manager
Source: Health Service Modules
Date: 6-10-2014 11:22:57
Event ID: 11411
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: xxxx
Description:
Alert subscription data source module encountered alert subscriptions that were waiting for a long time to receive an acknowledgement.
Alert subscription ruleid, Alert subscription query low watermark, Alert subscription query high watermark:
5fcdbf15-4f5b-29db-ffdc-f2088a0f33b7,10/06/2014 09:07:09, 10/06/2014 09:10:09
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Health Service Modules" />
<EventID Qualifiers="32768">11411</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-10-06T09:22:57.000000000Z" />
<EventRecordID>8281981</EventRecordID>
<Channel>Operations Manager</Channel>
<Computer>xxxx</Computer>
<Security />
</System>
<EventData>
<Data>5fcdbf15-4f5b-29db-ffdc-f2088a0f33b7,10/06/2014 09:07:09, 10/06/2014 09:10:09
</Data>
</EventData>
</Event>
If I'm understanding it correctly this ID "5fcdbf15-4f5b-29db-ffdc-f2088a0f33b7" is representing one of my subscriptions. So i tried to resolve it with Powershell, but this is what I get:
PS C:\Users\Slinkos> Get-SCOMNotificationSubscription -id 5fcdbf15-4f5b-29db-ffdc-f2088a0f33b7 | ft DisplayName
Get-SCOMNotificationSubscription : An object of class NotificationSubscription with ID 5fcdbf15-4f5b-29db-ffdc-f2088a0f
33b7 was not found.
At line:1 char:1
+ Get-SCOMNotificationSubscription -id 5fcdbf15-4f5b-29db-ffdc-f2088a0f33b7 | ft D ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : InvalidOperation: (Microsoft.Syste...scriptionCmdlet:GetSCNotificationSubscriptionCmdlet
   ) [Get-SCOMNotificationSubscription], ObjectNotFoundException
    + FullyQualifiedErrorId : ExecutionError,Microsoft.SystemCenter.OperationsManagerV10.Commands.GetSCNotificationSub
   scriptionCmdlet
So what am I doing wrong? I don't know how else I should troubleshoot this.

Slinkos,
Thank you for providing the alert name. Helped me in digging few things.
The event 11411 occurs when your MS / RMS is not able to send the alert notification via email.
Reasons:
Overloaded SQL server or Database space.
There is a huge alet flow in your SCOM environment.
Solutions:
1.Check the performance of the SQL server where the Operationsmanager and OperationsmanagerDW is hosted
Check the free space in both the DB's as well.
2. There is huge alert flow in your SCOM. There is some rule / rules or Monitor / monitors generating very very frequently for which this overload is happening.
Did you recently configure any new set of rules / monitores ?
Use the reporting feature to pull the top 10 contributed alert list to validate
Reporting --> Microsoft generic report library --> Most common alerts report.
Also is there any time frame of this alert coming, then check the ops manager console for other alerts as well.
Post me the results.
Also if the above issue resolves automatically as you said then Event id 11412 will be generated.
So check When 11411 came and 11412 came so we can analyse the time difference when this hapens and auto recovers.
Gautam.75801

HT1175 I am trying to setup my Time capsule via a ethernet cable as a back up for a new iMac. The on button on the time capsule set up window keeps failing to stay on. Any ideas what to do?

I am trying to setup my Time capsule via a ethernet cable as a back up for a new iMac. The on button on the time capsule set up window keeps failing to stay on. Any ideas what to do?

A PC can have more issues connecting than a Mac.
But it really should not matter.. so just try it in situ.. press and hold the reset.. once it starts up, it will return to default IP, 10.0.1.1 the PC should then be able to find it via the airport utility.
If not drag it over to the Mac and plug in there by ethernet.. or since it is a laptop, really should not be that difficult to drag the Laptop and plug it into the TC.
Important thing is to get access to the TC.
The Mac if it is running lion, then you MUST download and install 5.6 airport utility to do anything useful.
http://support.apple.com/kb/DL1482

Problem with Dreamweaver Crashing When Trying to Resolve Bad Image URLs

I have consistently had this problem ever since using Dreamweaver CS4 (3-4 years). I constanly hand code HTML emails using Dreamweaver (about 100-150+ / yr), when I start a new email, becaue of the nature of the emails, I have to use absolute URLs for the images contained within said email. Usually when I go to create a new email, I pick up an old one, to grab keep the same basic template and then do a find and replace to update the URLs for the images contained within the email. The emails and image assets are kept on a web server and separated out with different directories, for example: mysite.com/email1/ and mysite.com/email2/. If I fail to upload all of the images from email1 into email2's directory or is I mistype the new URL Dreamweaver gets stuck when it tries to resolve the updated URLs and it can't find the images. Quite frankly, I don't need dreamweaver to resolve the URLs for images, I don't use design view and probably never will, it automatically pulling the height and width attributes is conveinient but not neccessary. Dreamweaver will stay hung up (completely unresponsive) indefinitely when this happens, and I usually have to kill the process via the Task Manager to even get it to shut down. Then when I restart Dreamweaver it rebuilds the site cache which takes at least 5-10 minutes, I have a very large internal developement server. This has caused me an absolute ton of frustration and lost time. I was hoping someone could suggest a solution.
A couple of ideas I have kicking around as possible solutions but don't know how to do:
Killing the resolving of the absolute URLs (I can't find this in the Dreamweavers settings, I haven't checked the config files themselves though)
Disabling design and split view (last resort)
In case this helps my, system info:
Windows 7 64-bit
Intel Xeon W4530 @ 2.8 GHz
12.0 GB of RAM
Abobe CS4 Master Suite
Thanks,
Jason

Thank's for replying. Since the first time I put in this answer, I've done a couple of tests to see what actually would go through the exporting process in iMovie and it turns out that I can export videos created using my webcam along with videos with slideshows.
The only problem is that with the slideshows (which is the type of video I'm attempting to export now), if I'm using all still images/pictures, I can only export videos no longer than about forty five seconds...anymore than that and iMovie crashes.
So my new question is...do you or anyone else know why this could be and how I could fix this problem? Also, I'm not very tech savy and this is the first Mac I've ever owned so more details and instructions in the answers would be greatly appreciated. Thanks.

Error when trying to Cancel an invoice document via MR8M Transaction

Greetings Everyone,
l am having an issue when trying to cancel an invoice document via MR8M transaction. It gives me the following error message;
SYSTEM ERROR: error in routine MRM_DRSEG_CR_CREATE
Message no.M8008
Procedure:
Contact your system administrator.
This invoice was related to a check payment. The check has been voided already and there is no clearing document for the accounting document. So, the item remains open. However when l try to reverse, it display the error message above.
Thanks in advance

read notes 449277 and 750455, your solution is probably there.

Hi, I've been trying for days to download Windows support software via Bootcamp assistant, but it always failed with message 'Can't install Windows Support Software because it is not currently available from the Software update server.' Any advice welcome

Hi,
I've been trying for days to download Windows support software via Bootcamp assistant but it always fails with message 'Can't install windows software because it is not currently available from the software update server.'
Anyone else had problems or success with this?
Thanks in advance.

9thdoc wrote:
I'm getting a similar but distinct error message in snow leopard: Download could not continue. "The windows support software is not available" and have no original snow leopard instal disc with me.
Your issue is completely different. You are running Snow Leopard. There is no download for Windows Support software for Snow Leopard, hence the error you see. Snow Leopard Windows Support software is on the Snow Leopard installation disk.
You need the Snow Leopard installation disk or a replacement for it.

I'm trying to resolve a battery usage problem

I'm trying to resolve a battery usage problem on my iPhone 5S ...
Have been working with an Apple agent via chat and I'm 99% certain it's a software problem, but I can't isolate wish software ...
So, I'm going to set up my iPhone up as new (when I did this as part of identifying where the problem is, it help its charge for 24 hours) but I have a problem with photos ...
I can see photos on my iPhone (restored from an iCloud backup) up to date, but on my iMac/iPhoto with my iPhone attached i) I can only see photos on my iPhone up to a date in the past (mid October 2014) and ii) iPhoto says all photos have already been imported ...
How can I (can I) get the more recent photos onto my iMac e.g. into a folder and then import them from there into iPhoto?
Also, why is the restore from an iCloud backup taking so long (it's been 14 hours now) when I'm pretty certain everything's now there that should be?

Just to add ... my real problem is that I can see photos on my iPhone, but in iPhoto with the iPhone connected, I can only see photos up to a certain date - weird?!!!

Trying to resolve 'error 45' sparsebundle could not be created while trying to use Time Machine to back-up to an external wireless harddrive

Hi,
I have been trying to resolve a repeated 'error 45' (Macbook Pro. sparsebundle could not be created) while trying to set up back-ups to run via Time Machine with an external wireless hard drive (Goflex Home by Seagate). I either get that message or a 'sparsebundle is already in use message. Anyone else come across this?

neillhowell wrote:
I've noticed that when Time Machine runs, that a folder called Data at /Volumes/ appears while Time Machine is trying to back up. I think it's making the sparsebundle to transfer to the Time Capsule.
Yes, exactly. It makes one sparse bundle per Mac.
It's possible the TC's disk is too full for a new sparse bundle, or there may be some other problem.
Via the Finder, locate the existing sparse bundle (see the pink box in Time Machine - Frequently Asked Question #17 if you're not sure how to do that). See how large it is (plus how large anything else that may be there). If the total is very near the size of the TC, that may be the problem.
If not, a clue may be lurking in your logs. Use the widget in #A1 of Time Machine - Troubleshooting to display the backup messages from your logs. Locate the backup in question (probably the first one displayed), then copy and post all the messages here.

Trying to resolve a subscription issue via human assistance

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