Trying to restore locked iPhone, but it's asking me to turn of Find My Phone
Hi, i got locked out of my iPhone because i stupidly changed my passcode and didn't write it down. Now i'm trying to go through the restore process as Apple says you need to (Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support) and restore it from a backup but I'm getting a message that i need to go into my iPhone settings and turn off Find My Phone in order to restore the iPhone. If I'm locked out of my phone, how am I supposed to do that?
Hey there
1. Turn the phone off off & disconnect it from the computer.
2. Press and hold the home button (Round one on the front)
3. Connect it to the computer again with the home button still pressed.
4. Follow iTunes instructions on screen.
Hopefully you have a backup!!
This will start the phone in recover mode and you'll be able to factory reset it. It will ask you to enter your apple ID and password after the phone has been restored so it can activate.
Similar Messages
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I've tried all that I know how to do. My power button quit working awhile ago so I use the Assistive Touch to lock my screen. Once my phone froze, the screen went black. The only thing I can do now on my phone is hold down the home key and Siri will beep but she says "not taking requests at this time, try again later." I can't reset my phone without the power key or the Assistive Touch button. I've tried plugging into iTunes to restore the phone but I get an error message to first go to Settings in my phone and turn off "find my iPhone." I can't do that either as nothing will come up on my screen.
Make sure iTunes is up to date and try again.
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I am trying to restore my iphone but i cannot access icloud to turn off find my iphone,what do i do?
help
You'll have to access icloud.com on a non-ios device and remove the phone from your account. If only iOS devices are available you would have to download the Find my iPhone App to do this.
Instructions at http://support.apple.com/kb/ph2702 -
i am trying to restore my iphone but it is asking me for a password. i have tried my apple ID password and several others but nothing is working. how can i restore my iphone? is there anything i can do?
recovery mode
open itunes on computer
plug cable into computer not phone
turn phone off
hold home button and plug cable into phone. do not release home button until an itunes graphic appears on device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808
if it says turn find my device off can be done at icloud.com or on the device settings - icloud - find my device -
i tried to restore my iphone but when it was restoring it said a problem occurred and now it just shows the itunes symbole and its telling me to connect to it but when i try to it doesnt show up on my computer
Hi there starbaeza,
You may find the information in the article below helpful.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
-Griff W. -
I'm trying to restore my iPhone, but get an error message 'the iPhone cannot be restored, the device cannot be found. How can I resolve this?
iOS: Unable to update or restore
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I am trying to restore my iphone but it has been stuck at the apple logo with the progress bar and it shows no signs of loading at all. What should I do?
Hello kuukua.b,
Thanks for using Apple Support Communities.
Please try to restart and reset your iPhone by following the steps below, and then resume your restore process.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Take care,
Alex H. -
I'm trying to restore my iPhone, but every time I plug it in to my computer it doesn't show up in iTunes. Someone please help?!?!
Hey nataliexcupcakes,
If your iPhone isn't appearing under Devices in iTunes after you connect it, and it can't be restored, you'll want to follow along with this article for a resolution:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Best,
David -
TS3694 i have tried to restore my iphone but keep getting error 1015 any suggestions
i have tried to restore my iphone but keep getting error 1015 any suggestion
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
-
I'd tried to restored my iphone but after that its just display the apple logo and nothing to work on?
Hello there, Shaneol10.
The following Knowledge Base article provides some great steps for troubleshooting your issue:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
If the iPhone still isnt recognized, refer to these documents (depending on which Operating System you are using)
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
or
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I made a new apple ID and im trying to restore my iphone but it wont sync to itunes
I made a new apple ID and im trying to restore my iphone but it wont sync to itunes and my iphone is disabled. I forgot all my stuff to the account i used on the phone. HELP ME PLEASE
http://support.apple.com/kb/ts4451
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im trying to restore my iphone to its factory settings but im having an error apear 1015 can any one help me ??
That error indicates the phone is jailbroken or otherwise hacked.
VERY rarely, it indicates a critical hardware failure.
Discussing hacked or jailbroken phones is forbidden here by the terms of service.
I'm afraid you're on your own. -
I have tried to restore my iphone but all i get is error 1015 anyone help please
i have tried to restore my iphone 3 but all i get is error 1015
http://support.apple.com/kb/TS3694#error1015
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state. -
I tried to restore my iphone last night but it show this massage we're sorry we are unable to continue with your activation at this time on my itunes. As i wanted to get back all my apps and info to the iphone, but no i couldnt, because of this massege. is there anything tht i can do?
Hey algouhi!
Here is an article that can help you troubleshoot this issue with iPhone activation:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/ts3424
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
hey guys i need your help! my ipad 3 has gone blank. i have been able to restart it by pressing down on both keys but now it wont work. the screen illuminates and i still get notifications but its just a black screen. i tried to restore it on itunes but it tells me to turn off find my phone app. well i cant do thay because i cant access my ipad. i am so frustrated! my ipad is only 1.5 years old so its still fairly new. can anyone tell me how to delete the app on my laptop? i have tried but no success yet. when i go into my icloud account i cant find anywhere that says to turn off or delete find my phone. any help will be greatly appreciated. thanks.
Go to http://www.icloud.com in your computer's internet browser. Sign in, go to Find My iPhone, locate your device there.
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