TS1277 after installing itunes, my computer won't recognize my cdrom/burner any longer.  Worked  ok before and I have uninstalled itunes and it works again and when I reinstall itunes it won't work again.  I have also went into registry files and deleted

After installing itunes, my desktop computer doesn't recognize my internal cd rom/burner.  I removed itunes and it works ok and when I reinstall itunes it won't work again.  I went into the windows registry files and deleted the lower filter which is one correction for this and it worked ok until the next itunes upgrade and now it won't work again.  If anyone knows what to do please let me know.  My device manager shows a code "10"

My device manager shows a code "10"
That suggests an AFS.sys issue. But we'd better doublecheck.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

Similar Messages

  • Help please? iTunes and my PC (XP SP3) won't recognize my iPod Touch. I aleady tried the Apple trouble site (recharged iPod; checked USB connections; restarted iPod; restarted PC; reinstalled iTunes; ensured no software conflicts)

    Help please? iTunes and my PC (XP SP3) won't recognize my iPod Touch. I aleady tried the Apple trouble site (recharged iPod; checked USB connections; restarted iPod; restarted PC; reinstalled iTunes; ensured no software conflicts)

    Finally got it working..  Ok so First read this
    http://support.apple.com/kb/TS1538?viewlocale=en_US&locale=en_US
    Just start with verifying the Apple Mobile Device Support is up and working, Just follow the steps here:
    http://support.apple.com/kb/TS1567
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    Start with: Itunes, Quicktime, Bonjour, Apple Software Update, Apple Mobile Device.
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  • After installing Maverick my computer, when restarted, only a gray screen appeared. My computer won't work at all...what happened?

    After installing Maverick my computer shut down and when it restarted I couldn't get to the home screen. The monitor was grey with some dark grey shapes, it sounded like it was constantly running a program. My computer is sick!! HELP

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.   
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         a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
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    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
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    Step 4
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    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
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    Step 11
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    Step 12
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • I downloaded a movie on itunes and turned my computer off and when i turned it back on the movie wasnt there so i went to re download and it says check for available download and it still won't let me down load it. what do i do?

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    Hi runner_girl7585,
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  • I downloaded a cd to my itunes and it went into "recently added" and won't sync to my iPhone or iPod.  How do I get that folder (recently added) into my music folder?

    I downloaded a cd to my itunes and it went into "recently added" and won't sync to my iPhone or iPod.  How do I get that folder (recently added) into my music folder?

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  • After installing Mavericks, my computer is slow/not responding

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              iMac (27-inch, Mid 2010)
              iMac - model: iMac11,3
              1 2.93 GHz Intel Core i7 CPU: 4 cores
              16 GB RAM
    Video Information:
              ATI Radeon HD 5750 - VRAM: 1024 MB
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 0 days 9:55:48
    Disk Information:
              Hitachi HDS722020ALA330 disk0 : (2 TB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 2 TB (1.25 TB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              HL-DT-STDVDRW  GA32N 
    USB Information:
              Apple, Inc. Keyboard Hub
                        Apple, Inc Apple Keyboard
              Apple Inc. Built-in iSight
              Apple Computer, Inc. IR Receiver
              Apple Inc. BRCM2046 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Internal Memory Card Reader
    FireWire Information:
              WD My Book 111D 800mbit - 800mbit max
                        disk1s1 (disk1s1) <not mounted>: 32 KB
                        My Book (disk1s3) /Volumes/My Book: 1 TB (30.96 GB free)
    Thunderbolt Information:
    Kernel Extensions:
              com.kaspersky.kext.klif          (3.0.2d39)
              com.kaspersky.nke          (1.0.2d43)
              com.kaspersky.kext.kimul.44          (44)
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    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist 3rd-Party support link
              [loaded] com.adobe.SwitchBoard.plist 3rd-Party support link
              [loaded] com.kaspersky.kav.plist 3rd-Party support link
              [loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
              [invalid] com.oracle.java.Helper-Tool.plist
    Launch Agents:
              [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [loaded] com.adobe.CS5ServiceManager.plist 3rd-Party support link
              [loaded] com.divx.dms.agent.plist 3rd-Party support link
              [loaded] com.divx.update.agent.plist 3rd-Party support link
              [loaded] com.kaspersky.kav.gui.plist 3rd-Party support link
              [invalid] com.oracle.java.Java-Updater.plist
    User Launch Agents:
              [loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
              [loaded] com.adobe.ARM.[...].plist 3rd-Party support link
              [loaded] com.adobe.ARM.[...].plist 3rd-Party support link
              [loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
              [loaded] com.google.keystone.agent.plist 3rd-Party support link
    User Login Items:
              Scroll Reverser
              Scroll Reverser
              iTunesHelper
              EEventManager
              Dropbox
              AdobeResourceSynchronizer
              EEventManager
              ConnectService
    Internet Plug-ins:
              Google Earth Web Plug-in: Version: 6.0 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              OVSHelper: Version: 1.1 3rd-Party support link
              NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 3rd-Party support link
              RealPlayer Plugin: Version: (null) 3rd-Party support link
              AdobePDFViewerNPAPI: Version: 11.0.02 - SDK 10.6 3rd-Party support link
              FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
              Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              iPhotoPhotocast: Version: 7.0 - SDK 10.8
              NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 3rd-Party support link
              AdobePDFViewer: Version: 9.5.5 3rd-Party support link
              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
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              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    User Internet Plug-ins:
              Unity Web Player: Version: UnityPlayer version 2.6.1f3 3rd-Party support link
    3rd Party Preference Panes:
              Fan Control  3rd-Party support link
              Flash Player  3rd-Party support link
              Perian  3rd-Party support link
    Bad Fonts:
              None
    Old Applications:
              /Library/Application Support/Microsoft/MERP2.0
                        Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                        Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
              Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
              /Library/Application Support/DivX
                        DivXUpdate:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        DivXMediaServer:          Version: 10.0 - SDK 10.5 3rd-Party support link
                        DivXTransferWizard:          Version: 10.0.0 (Build 10.0.1.41) - SDK 10.5 3rd-Party support link
                        DMSLaunch:          Version: 1.0 - SDK 10.5 3rd-Party support link
              SketchUp:          Version: 8.0 - SDK 10.5 3rd-Party support link
                        /Applications/Google SketchUp 8/SketchUp.app
              /Applications/Microsoft Office 2011/Office
                        Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              /Applications/Microsoft Office 2011
                        Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
              Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                        /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
              Wondershare Helper Compact:          Version: 2.2.3.1 - SDK 10.5 3rd-Party support link
                        /Users/christophermcgreger/Library/Application Support/Helper/Wondershare Helper Compact.app
              Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                        /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
              FacebookVideoCalling:          Version: 1.2.0.157 - SDK 10.5 3rd-Party support link
                        /Users/christophermcgreger/Library/Application Support/Facebook/video/1.2.0.158/FacebookVideoCalling.app
              Wondershare AllMyTube:          Version: 3.2.4 - SDK 10.5 3rd-Party support link
                        /Applications/Wondershare AllMyTube/Wondershare AllMyTube.app
    Time Machine:
              Skip System Files: NO
              Mobile backups: OFF
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 2  Disk used: 696.37 GB
              Destinations:
                        My Book [Local]
                        Total size: 931.36 GB
                        Total number of backups: 51
                        Oldest backup: 2013-07-17 12:40:03 +0000
                        Last backup: 2014-01-05 23:55:06 +0000
                        Size of backup disk: Too small
                                  Backup size 931.36 GB < (Disk used 696.37 GB X 3)
                        Data [Network] (Last used)
                        Total size: 3 
                        Total number of backups: 53
                        Oldest backup: 2013-07-16 22:38:22 +0000
                        Last backup: 2014-01-05 22:50:13 +0000
                        Size of backup disk: Adequate
                                  Backup size 3  > (Disk used 696.37 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                  11%          mds
                   3%          WindowServer
                   2%          diskimages-helper
                   1%          EtreCheck
                   1%          kav
    Top Processes by Memory:
              524 MB          mds_stores
              360 MB          kav
              246 MB          com.apple.IconServicesAgent
              213 MB          com.apple.MediaLibraryService
              164 MB          Finder
    Virtual Memory Information:
              10.45 GB          Free RAM
              3.44 GB          Active RAM
              851 MB          Inactive RAM
              1.27 GB          Wired RAM
              918 MB          Page-ins
              0 B          Page-outs

    CrassBrauer wrote:
    ... With the latest software updates for OS X, I've read that anti-virus software is largely superfluous for Mac. Any opinions to the contrary/negative experiences?
    Almost. Anti-virus software is completely superfluous for Mac.
    I have tested most of the commonly available Mac "anti-virus" products under controlled conditions. The only differences between them are their varying degree of worthlessness. Some are malicious and will corrupt your Mac. The vast majority of Mac problems reported on this site are the direct result of using such products.
    OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
    A much better question is "how should I protect my Mac":
    Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
    Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
    Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
    Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
    Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
    Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
    Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
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    Don’t install Java unless you are certain that you need it:
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    Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
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    If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
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    Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
    If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
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    Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

  • I have apps that want to get updated but when i try to update them, the progress bar appears but also dissapeares again, the app isnt updated..

    I have apps that want to get updated but when i try to update them, the progress bar appears but also dissapeares again, the app isnt updated..
    I keep trying but i cant update the apps..

    First reboot the iPad by pressing and holding down the home and sleep/wake buttons (power) at the same time until the apple logo appears on the screen, then let go.
    If that doesn't work then reset the phone by going to settings/general/reset/reset all settings

  • After installing maverick my computer is very slow

    after installing maverick my computer is very slow, what can I do?

    First, back up all data immediately, as your boot drive might be failing.
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    If you have more than one user account, these instructions must be carried out as an administrator.
    Triple-click anywhere in the line below on this page to select it:
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    I'm sorry to learn that you are not able to make/receive calls chelseabee! (ticket number removed) results indicate that there is no issues with the network or account provisioning. Since you have already done a hard reset http://vz.to/1gBkSJc (as per your post), I recommend exploring replacement options. If your phone is within the one year manufacturers' warranty we can provide a Certified Like New replacement http://vz.to/uyYF0o as long as no physical/liquid damage exist. If your phone has sustained physical/water damage and you have insurance, you can submit a claim to the insurance company online at this link http://bit.ly/07CrqPK
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    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Edited by:  Verizon Moderator

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    Ooops.
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