TS1363 When I connect my Iphone 5 to Itunes, Itunes either freezes up or I get a message saying Itunes cannot connect to this device and I need to hit restore phone. How can this be fixed?
When I connect my Iphone 5 to Itunes, Itunes either freezes up or I get a message saying Itunes cannot connect to this phone and I need to restore Iphone.
After uninstalling and reinstalling Itunes- issue was fixed. Thanks!
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If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
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I just got an iPhone 4 and have been downloading apps from the iTunes store when I encountered difficulty with two specific apps. Each time I try to download dictionary and star walk I get a message saying they are over 50MB and I need to be connected to iTunes to download, which I've tried to no avail. I also thought that when I sign into iTunes on my PC that it would automatically show that my iPhone device is connected (just like it does with my iPod) but it doesn't show the phone icon. I am not sure iTunes is recognizing my phone. Any help you can offer is greatly appreciated.
Can you connect to a wifi source on the device? Enable wifi in settings on the device itself. If you don't have wifi at home, there may be a local hotspot you can use for this.
The reason this happens is carriers don't want people downloading huge files that would slow their network as well as eat up your data plan. -
Since the latest update I can't open I Tunes and get "I Tunes library .itl cannot be read because it was created by a newer version. How do I fix this. I have Windows 7. I have no idea where to find the libraries or anything. This happened on my desktop.
Help me please.See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
This is the message I get:
iTunes quit unexpectantly.
Process: iTunes [153]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.7 (10.7)
Build Info: iTunes-10702101~1
Code Type: X86 (Native)
Parent Process: launchd [108]
Date/Time: 2012-10-27 18:51:56.111 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 64476 sec
Crashes Since Last Report: 83
Per-App Interval Since Last Report: 24 sec
Per-App Crashes Since Last Report: 16
Anonymous UUID: 608A7407-38EB-4FF6-B62A-39D54B1900FF
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-threadSorry for delay in responding. Hurricane Sandy caused a lot of damage here in NY. Just got power back, and slowly returning to normal.
here is the whole report:
Date/Time: 2012-10-27 18:51:56.111 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 64476 sec
Crashes Since Last Report: 83
Per-App Interval Since Last Report: 24 sec
Per-App Crashes Since Last Report: 16
Anonymous UUID: 608A7407-38EB-4FF6-B62A-39D54B1900FF
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x014fcc5a __kill + 10
1 libSystem.B.dylib 0x014fcc4c kill$UNIX2003 + 32
2 libSystem.B.dylib 0x0158f5a5 raise + 26
3 libSystem.B.dylib 0x015a56e4 abort + 93
4 libSystem.B.dylib 0x014a2575 free + 129
5 com.apple.security 0x01e23b11 Security::CssmDbAttributeData::deleteValues(Security::Allocator&) + 51
6 com.apple.security 0x01e23a9c Security::CssmAutoDbRecordAttributeData::clear() + 44
7 com.apple.security 0x01e23a56 Security::CssmAutoDbRecordAttributeData::~CssmAutoDbRecordAttributeData() + 18
8 com.apple.security 0x01e31154 Security::KeychainCore::KeychainImpl::makePrimaryKey(unsigned int, Security::CssmClient::DbUniqueRecord&) + 254
9 com.apple.security 0x01e30f0f Security::KeychainCore::KeychainImpl::item(unsigned int, Security::CssmClient::DbUniqueRecord&) + 87
10 com.apple.security 0x01e26989 Security::KeychainCore::KCCursorImpl::next(Security::KeychainCore::Item&) + 1261
11 com.apple.security 0x01e67fde SecKeychainSearchCopyNext + 96
12 com.apple.iTunes 0x00009b7b 0x1000 + 35707
13 com.apple.iTunes 0x000093fd 0x1000 + 33789
14 com.apple.iTunes 0x00008e9b 0x1000 + 32411
15 com.apple.iTunes 0x00008956 0x1000 + 31062
16 com.apple.iTunes 0x000088f7 0x1000 + 30967
17 com.apple.iTunes 0x00008867 0x1000 + 30823
18 com.apple.Foundation 0x028b3db3 _nsnote_callback + 176
19 com.apple.CoreFoundation 0x03c04763 __CFXNotificationPost + 947
20 com.apple.CoreFoundation 0x03c0416a _CFXNotificationPostNotification + 186
21 com.apple.Foundation 0x028a8c50 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
22 com.apple.Foundation 0x028b605d -[NSNotificationCenter postNotificationName:object:] + 56
23 com.apple.AppKit 0x03e5c511 -[NSApplication finishLaunching] + 493
24 com.apple.AppKit 0x03e5bf0d -[NSApplication run] + 79
25 com.apple.iTunes 0x00003caf 0x1000 + 11439
26 com.apple.iTunes 0x00003af9 0x1000 + 11001
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x014c2382 kevent + 10
1 libSystem.B.dylib 0x014c2a9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x014c1f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x014c1cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x014c1781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x014c15c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x014c1412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x014c19a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x014c15c6 start_wqthread + 30
Thread 3:
0 com.apple.CoreFP 0x1e1c2d53 fdjkDSAFjklaf2s + 593011
1 com.apple.CoreFP 0x1e09f3d3 WIn9UJ86JKdV4dM + 586419
2 libSystem.B.dylib 0x014ba300 pthread_once + 82
3 com.apple.CoreFP 0x1eb04ca4 YlCJ3lg + 9085780
4 com.apple.CoreFP 0x1e010d2a WIn9UJ86JKdV4dM + 3082
5 com.apple.iTunes 0x00b03bf1 0x1000 + 11545585
6 com.apple.iTunes 0x00b0558c 0x1000 + 11552140
7 com.apple.iTunes 0x00b9be0c 0x1000 + 12168716
8 com.apple.iTunes 0x0000821a 0x1000 + 29210
9 com.apple.iTunes 0x00008124 0x1000 + 28964
10 com.apple.iTunes 0x009233b7 0x1000 + 9577399
11 libSystem.B.dylib 0x014c9259 _pthread_start + 345
12 libSystem.B.dylib 0x014c90de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x015a5693 ecx: 0xbffff02c edx: 0x014fcc5a
edi: 0x0b6c7000 esi: 0x00000002 ebp: 0xbffff048 esp: 0xbffff02c
ss: 0x0000001f efl: 0x00000286 eip: 0x014fcc5a cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x0158f58b
Binary Images:
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0x1388000 - 0x140aff3 com.apple.iTunes.iPodUpdater 10.7 (10.7) <A183E0F9-7E18-CCA4-9CA1-F5A52D4078D6> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
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0x16e5000 - 0x16e5ff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x16ed000 - 0x182afe7 com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <423BDE4D-5082-B6CA-BB2C-E22A037235A4> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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0x1a2e000 - 0x1a3cff7 com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x1a44000 - 0x1d3efef com.apple.QuickTime 7.6.6 (1790) <A5B2CDA8-47C9-F1AE-ED54-625B0FAB426F> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x1dea000 - 0x2050ff7 com.apple.security 6.1.2 (55002) <A476227B-409D-A457-7D4D-A631A0B4AFDB> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x212d000 - 0x2498ff7 com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x2568000 - 0x256dff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x2573000 - 0x2650fe3 com.apple.DiscRecording 5.0.9 (5090.4.2) <92C85A16-5C80-9F35-13BE-2B312956AA9A> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x26a1000 - 0x26a1ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <3891A689-4F38-FACD-38B2-4BF937DE30CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x26a4000 - 0x27e7fef com.apple.QTKit 7.7 (1790) <95F7C69A-1D24-A96A-E95D-1DF8CCD03FB3> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x289e000 - 0x2b0ffef com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x2c1d000 - 0x2c1dff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x2c20000 - 0x2d48fe7 com.apple.WebKit 6534.57 (6534.57.2) <4CB86278-4657-3503-8042-074628222DF3> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x2df5000 - 0x2dfeff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x2e08000 - 0x30b6fe7 com.apple.JavaScriptCore 6534.57 (6534.57.3) <5B18B308-DBB2-7133-DE56-494C2FA1848B> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x3122000 - 0x32a4fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib
0x3306000 - 0x3306ff7 com.apple.quartzframework 1.5 (1.5) <CEB78F00-C5B2-3B3F-BF70-DD6D578719C0> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x3309000 - 0x34ebfff com.apple.imageKit 2.0.3 (1.0) <6E557757-26F7-7941-8AE7-046EC1871F50> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x35bd000 - 0x3899fe7 +libgnsdk_dsp.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <E468D2B0-295A-D520-C02A-5383413B5DDE> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
0x38bb000 - 0x38eefe7 +libgnsdk_musicid.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <F6487E48-3B93-7C89-7734-85600749661D> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
0x38fb000 - 0x39c5fe7 +libgnsdk_sdkmanager.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <70001144-C144-B6D7-3CA9-836ACD97CE9F> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
0x39dc000 - 0x3a1efe7 +libgnsdk_submit.1.9.5.dylib 1.9.5 (compatibility 1.9.5) <AB1597CE-FBAC-6C05-330E-879EDD036C94> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
0x3a23000 - 0x3a8dfe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x3ae8000 - 0x3b95fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
0x3ba9000 - 0x3d24fe7 com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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0x4bd1000 - 0x4cfffe7 com.apple.CoreData 102.1 (251) <87FE6861-F2D6-773D-ED45-345272E56463> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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0x4e88000 - 0x51acfef com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x52ec000 - 0x52f6ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <7486003F-8FDB-BD6C-CB34-DE45315BD82C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x52ff000 - 0x5345ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
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0x54d9000 - 0x54d9ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x54dd000 - 0x54efff7 com.apple.MultitouchSupport.framework 207.11 (207.11) <6FF4F2D6-B8CD-AE13-56CB-17437EE5B741> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x54fc000 - 0x5ceb557 com.apple.CoreGraphics 1.545.0 (???) <1D9DC7A5-228B-42CB-7018-66F42C3A9BB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x5db3000 - 0x5f76feb com.apple.ImageIO.framework 3.0.5 (3.0.5) <87750C2B-193F-56A6-AB97-0842A2D02092> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x5fd5000 - 0x6036fe7 com.apple.CoreText 151.12 (???) <98F53C15-1D29-A2B3-0717-5A26A2699163> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x606e000 - 0x6109fe7 com.apple.ApplicationServices.ATS 275.19 (???) <2E83B3E9-AF39-36FC-5D05-CC1E952098AB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
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0x62bf000 - 0x6367ffb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
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0x63e9000 - 0x6709ff3 com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 0 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N, 375.5 MB
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 5 -
After I open ITunes if I try to connect to the ITunes store or the App Store i get an error message.
It reads
"ITunes Has Stopped Working"
"A problem caused the priogram to stop workin correctly. Windows will close the program and notify if a solution is available"
I have rebooted, made sure I am up to date with itunes version and windows but it still wont work. My internet connection is fine
How do I reestablish contact with the ITunes store?Hello. Have you tried using Safe Mode yet? For PC hold F8 on startup and select Safe Mode from Advanced Boot options screen. Also try reinstalling iTunes. Also open up the error console (wherever that might be; I'm a Mac person) and post the error that is causing it to quit. Hope it works!
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Can anyone help me understand why the Develop module on my 2nd laptop is disabled and asking me to renew membership to reactive. I have a standalone LR5 which I purchased in December 2014 on the Windows platform. My 2nd laptop is in a different location to my home laptop and is in my holiday home where I would like to work on my photos when I am away from home.
thanks for replying. I purchased online from Adobe and they sent a confirmation email with order number and serial no along with the instructions for downloading. There was no indication at purchase that renewing membership was needed at any time and it's only 3 months since purchase. I have just returned home from my holiday home and checked my home laptop (primary and first installation) and all modules still enabled !! As far as I understand I am able to install twice as long as not operating both at once. This would be impossible as holiday home with laptop no 2 is 60 miles away. When I installed on no 2, i opened the order email and was able to use the serial no again. Now however it is greyed out. I don't want the cloud version and hope this is not what I have.
UPDATE 1 April 2015- I have checked the system info in Lightroom on my first laptop installation (home) and it is definitely a perpetual licence. I downloaded what I thought was my 2nd allowed download on my holiday home laptop using the original email instructions and serial number. I checked the system info on this download and it was it is a cloud version!!!! This doesn't make sense - anyone out there - can I download to 2 laptops in 2 different locations with a perpetual licence?? -
The message is this: "Firefox prevented this page from automatically redirecting to another page." I have to give it permission to redirect - a big time waster.
See:
*Firefox/Firefox > Preferences > Advanced > General : Accessibility : [ ] "Warn me when web sites try to redirect or reload the page"
The setting in "Firefox > Preferences > Advanced > General" is meant as an accessibility feature, as you can see by the label of that section, so that people with disabilities or people who use screen readers do not get confused and is not meant as a safety protection to stop redirecting.
See also:
*https://support.mozilla.org/kb/Options+window+-+Advanced+panel#General_tab
*http://kb.mozillazine.org/accessibility.blockautorefresh
*http://kb.mozillazine.org/Accessibility_features_of_Firefox -
I can not install app's from the app store on my phone,and when i try, i get a message tells me (cannot connect to itunes store) that happened after i updated it to "IOS6" . it's a "IPhone4 S"
Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections. -
when trying to sync my iPhone i get a message saying : iTunes can't sync apps to iPhone because the apps installed on the phone could not be determine. what is going on?
I received the same error message after I had recently updated iTunes to 10.5.1 and I had wirelessly updated 13 apps. I had to go into iTunes and select Apps, on the bottom right it said I needed to update 13 apps. I updated the apps via iTunes and then synced again without an issue.
iPhone 4S / OSX 10.6.8 / iTunes 10.5.1 -
I can connect to all my Iphone applications, however I cannot to Itune store from my Iphne. A message saying: you cannot connect to Istore, your connection appears off, pops up. Help please
Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David -
I cannot make an in-app purchase of gems in War of Clans. I keep getting the message that I "cannot connect to ITunes store." I have followed the help message in the in-game settings a number of times, to no avail. I can connect to the Store in every other area of my IPad. Suggestions please? Thanks!
Kaitlyn255 wrote:
I've been trying to complete an in-app purchase within the game "Nemo's Reef"
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i have an ipod touch 5th gen and when connected to itunes i get a message saying itunes was unable to load data class information from sync services. reconnect or try again later. anyone got any ideas? i've tried most things on most forums but still no joy
Try here:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
If not successful see the previous discussion on the right side of this page with the green checkmark. -
When I try to uninstall iTunes I get a message saying iTunes 64 msi can not be located and I should enter an alternate path. How would I know where it it is? I get the same message when trying to install the update to iTunes 10.6.1.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?
Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2
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