TS1389 can't find my purchased media on ibooks after purchasing. my credit card was charged but i have no book
Paid for an ibook that isn't in my ibook.
The purchase appeared to go through ok and your account's balance has been charged for the purchase ? If just your credit card then potentially (assuming that you haven't recevied an email receipt for it yet) it could be a temporary store holding charge : http://support.apple.com/kb/HT3702 ?
Does it show in your account's purchase history ? Check both the Store > View My Apple ID menu option in iBooks, and the Store > View Account menu option in iTunes - I haven't purchased any books directly in the iBooks app yet so nothing shows in my purchase history in that, they only show in iTunes.
Similar Messages
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My credit card was charged, but I'd made no purchase
Hello,
I had to change my Apple ID e-mail to a new one I'd created earlier today. Everything was okay until I logged into Games Center and found out my Phone had logged me in through a very old Apple ID I'd deleted ages ago. So, I switched my account info to my new ID and everything was back to normal.
Shortly after, I recieved a text from my bank servise, telling me that I'd been charged 1,98 Euro for a purchase from Apple iTunes st. As you might have guessed, I made no such purchase. I contacted the bank and they informed me that the purchase hadn't actually gone through yet, so there was nothing they could do for now.
On another discussion I saw that somebody had been charged money for changing their credit card information for their Apple ID, but there was no actual solution or explaination offered for this. I also had to enter my credit card information all over again, but the card itself is still the same.
Basically, have I accidentally done something to be charged myself, am I missing something incredibly obvious, or is this not my fault? If it's the latter, how can I contact someone about it?cnicholsgo wrote:
I got no gems, has anyone else successfully resolved this issue?
It does not matter in the least if "anyone else successfully resolved this issue."
If a retailer charges you for a purchase, and doesn't deliver the product, you are entitled to a refund or replacement.
Contact iTunes Customer Service and I am sure they will resolve it. -
Itunes and auto cc charges???my credit card was charged 19.99 by the apple itunes store....I have no purchases in my history....how do I cancel this transaction? and why is it on there....how do I find out?
You've checked the purchase history on your account via your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
There are instructions on this page for viewing / managing / stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
If nothing shows on your iTunes purchase history (you don't have a Mac and have any purchases in the Mac App Store), and you only have the one account, then you should contact your card issuer.
If something does show on your history but you didn't buy it, and nobody else has access to your account or devices and made the purchase, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I made a purchase on itunes on March 6 at 11:33 order umber MHOXX3TK9J for 1.99 and my credit card was charged $20.00 please help me find out why this happened.
Contact iTunes support at the link below.
https://ssl.apple.com/emea/support/itunes/contact.html -
HT204088 My credit card was charge with out my approval, how can I get support with the issue?
My credit card was charge with out my approval, how can I get support with the issue?
If it's a purchase that appears on your purchase history (and not a temporary store holding charge which is made each time that you add or change your credit card details) and nobody else has access to your account and/or devices, then you can either try the 'report a problem' link from your purchase history to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I have purchased bag of gems for $9.99 in game clash of clans. I saw the message ithat the order is not completed, i did it again, my credit card was charged twice but i did not receive any bag of gems. Please advise
If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Hello, i downloaded talkin tom for free but my credit card was charge.What can I do?
Hello, i downloaded talkin tom for free but my credit card was charge.What can I do?
Did you check your purchase history to see what the charge was for?
It could be:
iTunes Store & Mac App Store: About credit-card authorization holds -
I upgraded my Icloud storage capacity to a higher tier and my Iphone does not reflect the change although my credit card was charged and the device is nor properly backup. How can this be resolved?
It seems to take up to a couple of days for the upgrade to take hold, at least that's the experience of some users. Give it 24 hours before contacting apple.
For customer service issues, go here...
https://expresslane.apple.com/Issues.action -
My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.
Contact Apple at:
https://expresslane.apple.com/
Have you downloaded any apps on an iPad/iPhone for kids? If so you may have in-app purchases enabled for free games or similar, and they've racked up charges for you. -
My credit card was wrongfully charged when I downloaded theiTunes apication for free
Contact Apple at:
https://expresslane.apple.com/
Have you downloaded any apps on an iPad/iPhone for kids? If so you may have in-app purchases enabled for free games or similar, and they've racked up charges for you. -
HT201318 My credit card was charged twice and how do I delete a purchase?
My card was charged twice after I changed my storage plan so I want the second charge to be taken off.
In the receipt of the purchase sent to you by email, click report a problem to have the issues taken care of.
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I am trying to find out which one of my daughters is buying music through I tunes and is posting to my credit card. How can I find this out. I have the transaction numbers from my credit card.
If they have separate iTunes accounts then you can check each account on your computer's iTunes : log into an account on your computer's iTunes via the Store > View Account menu option, and you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of its purchases.
If they share the same account then you can't tell, the purchase history doesn't show the device or computer that a purchase was made on. -
i had pc which i had downloaded photoshop elects 11 on but now i have a mac and I'm trying to download it on to this but somehow have no serial number, help please
Hi Beckijacko,
Serial numbers are Operating System specific. If you bought the product for Windows then it wont work on Mac or vice-versa. If you're having issues finding the serial number in the Adobe account, then please follow the steps in the below mentioned link :
Find your serial number quickly
And, you can also contact our customer support : Contact Customer Care
P.S - If you have not registered the serial number in any of the Adobe account then I am afraid it would be difficult for support team to help you in that.
Let me know if you need further assistance on this,
Thanks,
Eshant Jindal -
how to make itunes account with out putting my credit card details there, it keepes asking for
it, and there is no option to click no credit card
icloud, how it works and some advise from that,
my email, i can recieve mail to imail but cannot send from it
also unsenames and pass words, i want that the computer remembers the user names but not the pass words
and finally is there toturioral for imacs, that explains and show how to get the best use from my mac, not some
place where u have to click click click every 2 seconds
thanks if some one can help with thisHi Tony ...
You have to have a credit or debit card account setup in order to enable an iCloud account.
If you just want an iTunes account but not iCloud click None in the Edit Payment Information window. (Not all countries have the option to select None).
i want that the computer remembers the user names but not the pass words
If you are using the Safari browser, go to the Safari menu bar at the top of your screen, click Safari then from the drop down menu click Preferences.
Then select the Autofill tab. Select: User names and passwords
finally is there toturioral for imacs
Video and text tutorials available here > Apple - Find Out How - Mac Basics
my email, i can recieve mail to imail but cannot send from it
Help here > Mail: Troubleshooting sending and receiving email messages (Mac OS X v10.6, OS X Lion) -
Is there a way to identifiy who bought and downloaded music from iTunes from my account. I looked at my kids touches and they don't have the music downloaded. Over $150.00 have been charged to my credit card.
First things first is you absolutely NEED to change your iTunes password, and possibly even your email password as well for that account.
Secondly, you can get help with fraudulent purchases through the iTunes support site. http://www.apple.com/support/itunes/
Click iTunes Store Account and Billing and there's a section about Billing Inquiries.
After purchases, they should be emailing you invoices within a few days of the purchase. You can use that as reference to what was purchased, so that will help you determine if it was legitimate or not. Simply look at the kid's iPod/iPad/iPhone and see if it is on their device. Since you're all sharing the same account, you won't be able to tell which device purchased it.
You're welcome to disregard the above statements if you'd like, since I reread your question and notice that you did already look at your kid's devices.
Please change your email and itunes password immediately!
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