TS1389 Itunes on W7 - I´m unable to authorise my purchases download, and the SC itunes file wouldn´t be deleted not even in safe mode.
I´m unable to authorise my purchases download from itunes store, and the SC itunes file wouldn´t be deleted (prompts not allowed) , even in safe mode. Does anyone experienced the same error? Any solution other than posted? Thanks.
Just in case we're dealing with file/disk damage here, try running a disk check over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you delete the SCInfo folder now?
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Unfortunately I don't have any idea what might have caused the issue in this case, but I'd suggest asking in forums that are specifically for Windows. They might be able to help you with getting back to a functional system.
--Kadir -
I see in the task manager several itunes process are running but that is about it. Anyone else having this provlem?
Thanks,You need to reinstall as the App is missing key support frameworks.
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
If you purchased it on the App Store or have a Recent Mac you can find it in your Purchases List. -
Hey guys,
My dad just got a new laptop that should be beyond capable of running iTunes. He installed it, tried to run it and it wouldn't open. I uninstalled it, re-downloaded it and tried to run it and it's a no go for me as well. Tried to run a repair and nothing. Tried to open it in safe mode and nothing. Does anyone have any ideas what might be gumming it up? His computer has a 1.5 gig Quad core, 4 Gig of Ram, is running on 64bit Windows 7 that is fully updated as of this morning and iTunes is doing jack squat Please help!FYI the sloution which are mentioned above are copied from below link and I just pasted the Information which were required. I am sorry as IT was not aware that the website belong to any of community participants and also I didn't new that copying a required information from a different website is not allowed and we have to write everything on our own or only post the thing that we have researched and if that is the case then I think most of us is in wrong place, because my intention is not to take credit here I am just trying to contribute my time in helping those users where techies like you are not reached.
http://pcsupport.about.com/od/findbyerrormessage/a/msvcr80-dll-not-found-missing -error.htm -
Unable to burn CDs using i tunes. Have run diognostics. Summary:- i tunes not running in safe mode.
Invalid lower filters registry value.
Failed while scanning for CD/DVD drives, error 2500
Please help.That's why you want to make a backup of the registry. If you didn't make a backup, use MS system restore to go back. The only values you should remove are UpperFilter or LowerFilter - one or both may be in there and can be removed. If neither value exists, then that is probably why you can't burn and Windows is not recognizing your drive as a writable drive.
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you. -
I am unable to recover my purchased ringtones from the itunes store. Does anyone know how to do this?
My account's balance shows at the top left of the store's page on my computer's iTunes, and by logging in to view my account via the Store > View Account menu option. If yours doesn't show (you've tried logging out and back into your account to see if it then shows ?), and you didn't have any pre-orders or auto-renewing subscriptions that might have used it, then you could try contacting iTunes support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I upgraded my iphone 4 to ios7 and syncd it, however after i restored my backup I couldnt sync because itunes claims my pc is no longer authorised for purchased items on my phone. I have repeatedly authorised the pc, and still receive the same error
Hello m2205
Check out the article below to troubleshoot your authorization issue within iTunes, you may need to remove the SC Info folder.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Regards,
-Norm G. -
Unable to check for available downloads. The network connecting was lost.
I have purchased a film on my Apple TV and now want to download it to my iTunes on my MacBook. I can see that I have 1 available download, but when i try to down load it, it just keeps saying:
"Unable to check for available downloads. The networl connection was lost"
I know there is not a problem if my network!
is anyone else having the same problem? Is this a problem with iTunes or my MacBook?
cheersHello loz114,
This is frequently due to an inability to establish or maintain a connection to the iTunes Store. The following article provides some useful information and troubleshooting steps that can help restore this connection.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
I have 3 downloads from yesterday that I receive this error code. Any ideas?
Thank you!I may have stumbled upon something that could help. A type of "detour" around the problem.
I just started experiencing this problem a few days ago. Anytime I'd try to download a song/video/movie, I would get the message, "Unable to check for available downloads. The network connection was reset".
So, instead of selecting "Check for Available Downloads" under "Advanced" menu...
I logged into "My Account" page in itunes. If there are available downloads it comes up at the top of the page with the option button "Download Now". When I select that -- it downloads immediately.
Can't promise it will work every time. But it's worked for me so far. Good luck... -
I lost my old iphone and have a new 5s.. i need to sync to itunes. i had to donwload manually via tools but i didnt download all four files. now when i plug my phone into itunes it says there is an error bc i didnt download all the files. so when i go into itunes now and check for updates it says its up to date. the problem is with the phone support file i didnt download.
Does anyone know how to get back to the pop up that has the music player update and itunes update bc this is the only place i have seen "tools" to be able to manually update all four files....
***IF i completely uninstall itunes and reinstall will it still have all my songs, photos, apps etc... bc i need to sync my new phone to get all my stuff backthis is a follow up from the profane post earlier....
i have done this twice in two other posts..
here is my problem.. i started off trying to update itunes, it failed twice and said i needed to install manually via tools.
the only place to get to tools is the pop up box that appears when you click check for updates.. if there is an available update then the pop up shows up with the quick time and itunes files to download. so i finally figured that out. i clicked on tools and manual update, four files were saved to a file. Apple mobile device support, another one similar, itunes, and another one i cant remember. I only downloaded the itunes file seeing as though thats all i needed to accomplish in the first place.
so then i restarted my computer bc you need to reboot and then reopen itunes for update to take effect. once i have itunes back open i plugged in my new 5s which i am trying to sync to my computer to get all my stuff back bc i lost my previous phone over the weekend.. once i plugged the phone in an error stating i needed to unistall the apple mobile device support and itunes and then reinstall. well i dont know where those files were originally stored on my computer AND since my itunes was updated, just not the other 3 associated files, when i click check for updates it says its up to date and then pop up containing the quick time and itunes does not pop up thus i cant get back to the tools tab to manually save the 4 files again.
so i was just going to uninstall itunes all together and then i thought well what happens if it erases all my photos apps songs etc... which would defeat the whole purpose in the first place of me trying to sync my new phone to get all my stuff back.
so i literally have no idea what to do at this point.. if you have read this you are probably just as confused as me... -
Podcasts from Current Tv, since three weeks prior to the Nov 2012 election have had a url problem and cannot be played on my mac mini 2011 with 10.8.2 and the latest Itunes? anyone know why> ? I am in contact with Itunes now and they wanted screenshots of the problem, I can get these current tv episodes with a vpn and my isp says they are not blocking them, but i was surprised that prior to the election they were blocked, ?
I also can get them on my Android Samsung Galaxy note 2 with no problem but on the Macmini cannot>/? I Unsubscribed and subscribed many times but still no luck, any ideas? I am waiting for the senior advisor to get back to me on this issue. I am in THailand now where the problem is happening and as I said the ISP says they do not block any podcasts.I also do not want it on my iphone 5, so I have to wait and see why the mac mini is not getting it.I seem to have fixed it by putting <div class="clearfloat"></div> after the navigation bar?
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My iTunes program is giving me a message that says, "Runtime error" and wont open iTunes. How do I fix this?
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
Good morning
I am trying to upgrade my iPhone via my macbook but the following message keeps coming up and the download does not work
"There are purchased items on the iPhone “Mark Price’s iPhone” that have not been transferred to your iTunes library. You should transfer these items to your iTunes library before updating this"
Please advise how I can transfer these files, I am not sure what files are in question.
I've only had the MacBook a couple of days, I am PC savvy but this is all new to me so please keep it as simple as possible. I am a brit based in Bahrain.
Regards
Mark Priceokay I've done everything regarding the transfer process (via file>transfer purchases) and syncing, so everything on my iPhone device seems to have been transferred to my iMac... however, I still get that message ("There are purchased items on the iPhone..."), trying to upgrade the iOS Have tried several times the same process of hitting transfer purchases via file, but nothing seems to make that message go away! Would have been nice to know which files I actually do need to transfer, which I don't get any info on of course...
Starting to get really annoying this thing.. Any smart suggestions what's going on? -
Has anyone else found solution to Apple devices not 'seeing' each other on Home Share? I have a Macbook Air (new Nov'12) and Apple TV (new Dec'12). Software updated on both. Both are logged into the same Wifi network and the same iTunes account (I can view movies purchased from iTunes on my AppleTV). Home Sharing shows 'ON' for both devices. BUT...AppleTV shows no computers... and ... Itunes sidebar does not have a 'Shared' area at all. Help please as without this functionality, my Apple TV only provides portal to purchased (i.e. Netflix,...) content which I can get from Wii or Xbox.
I have already tried the following without success:
1. Homeshare DID work the first day after I setup Apple TV... but the next day it has not worked since then.
2. Powered off 30 sec then re-started (Apple TV & Macbook & iTunes login)
3. Checked Firewall settings per Home Sharing troubleshooting guide (correct settings)
4. Turning on Photostream in iPhoto and selecting iPhoto within iTunes and then checking to see if Photostream shows anything on AppleTV (it shows 'on' for my iTunes account but 'Zero' pictures found ... despite the >3,000 pictures showing avail in iTunes).
I also have 'Remote" app on my iPhone 4, with Home Sharing turned on (same Wifi network)... it has a very similar message as the Apple TV and same result that despite all devices having HomeShare 'on' they cannot see each other: "Remote will automatically find the iTunes libraries and Apple TVs that have Home Sharing turned on using the account xxxx (it lists my correct itunes account name)."I solved this by reset of the Wifi (unplug cable and power to both modem and wifi ... wait 60 sec ... plug in modem cable and power ... plug in wifi power and LAN to modem ... restart AppleTV and Mac ... Turn Home Share 'OFF' in iTunes then back "ON" ... it took ~60 sec for the AppleTV to pick up my Mac in computers.
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I have forgot my Iphone passcode. Itunes will not let me restore it, i do not have icloude,or find my iphone,and the closest itunes store is 4 hours away how can i unlock, or reset my phone?
Try this:
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.
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