I purchased the gamers club unlocked 2 weeks ago and never received my welcome email and coupons

Purchased the card at a Best Buy on 7/19, have yet to receive my welcome email or coupons and was very interested in the B2G1.

Hello Templin886,
Thanks so much for joining Gamers Club Unlocked. It's a great program, and I know you'll enjoy the added benefits to your My Best Buy experience.
I am sorry to hear, though, that you haven't seen a welcome email. These typically arrive at the email linked with your My Best Buy account within 3 business days. I'll be happy to review this and get back in touch with you via private message shortly.
To check your messages, while logged into the forum click on the envelope in the upper right corner.
Best regards,

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Well the question I had was I could never receive a confirmation email, and I wanted to know how to get around that?

See now I can't even see the rest of my question to finish writing it. Why is it so hard trying to log in to accts? Then if I have forgotten my password trying to reset it is almost impossible. Why so hard all the time?

Is this related to your account on support.mozilla.org?

Whats is considered a ''new video game software'' with the Gamers Club Unlocked Membership?

I mean, is a preordered item, a week after release or a month after?.
Also if this apply with Wii U games.

Hey soccerzz5,
It looks like jac522 and Shady520 have everything pretty well covered here, but to provide an official answer: "new video game software" refers to any factory-sealed, disc-based game. It does not matter when the game was released or how long Best Buy has carried the title, just as long as the other two conditions are met (factory sealed, physical disc). Additional information on Gamers' Club Unlocked benefits can be found here:
BestBuy.com > My Best Buy Gamers' Club
http://bbyurl.us/MYBBYGC
I hope this helps!
Aaron|Social Media Specialist | Best Buy® Corporate
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TS1424 I purchased rubies in paradise cove,got charged and never received them,ordered again and got them,so charged twice for same product.Can I get refund?.

I purchased rubies in paradise cove app. Some error occurred while purchasing on june 9 and never received them. I thought I wasn't charged for them since I didn't get them. I repurchased the same item on june 11 and received them. Can I be refunded for the 1st purchase on june 9 ?.

Hello Consumer777,
I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
Thank you for sharing your feedback on the forums.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked issue

Can somebody help me out? I went to another branch of bestbuy since its closer to my place and not to the branch where i purchased my gcu to resolve my issue. I havent gone to the to the retail store where I purchased the gamers club unlocked membership. I apparently got the wrong membership card since I got the gifting option instead of the subscription.
Last week I tried to trade in my sunset overdrive game but did not get the 10% discount because they said its not in the system. I showed them the receipt and said its weird that i havent gotten it. Its clear to me they dont have any idea how to activate it and even missed the detail that what they gave me was a gifting membership and not the subscription. That is why they cant fix the problem. Also, customer support did something with my membership making it worse, she apparently did an exchange to something I did not receive and now it reflects on your system. I asked a guy in their gaming department to look into my account to see if i was enrolled in the gcu and what he found was i purchased the gifting option and not the membership. Well, its not my fault that they gave me the wrong one.
I hope you can look into my account so next time i go to the retail store theyll know what to do. Thank you.

Hi Ickerson,
While I certainly appreciate you signing up for Gamers Club Unlocked (GCU), I’m very sorry to hear that you may have run into issues with getting it properly attached to your My Best Buy account! This should be a pretty seamless signup experience, so it’s unfortunate to hear that you ran into issues both during your first visit, as well as when you returned to our store. I’m more than happy to review your recent purchases and advise as needed.
I was able to locate your purchase history using your email address on file for the forums and I can see what happened here. You are correct that the GCU gifting option was in fact rang up and not the individual membership. Regrettably, this isn’t something we can assist with on the forums, as GCU can only be signed up for in-store. When you get a chance, you’ll want to return to the store you visited who did the re-ring transaction and have them redo the transaction using the standard GCU membership SKU (3081375). You may wish to bring the physical GCU card up to Customer Service when you visit (there should be a card for the personal membership and one for the gifting option). I would also suggest asking for a manager if needed.
I certainly hope for a much more pleasant and effective experience upon your return. After this is all taken care of in-store, please feel free to reach out to me should you need any further assistance. You can contact me via private message by clicking the link in my signature.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Renewal Question

Hi Matt, I've been a Gamers Club Unlocked Member since the program started in September of 2011, as well as a pretty consistent Premier Silver( which has now become Elite P'us) member. My Gamer's Club Unlocked membership expires on the 14th of next month, & I was wondering how should I proceed in keeping my membership? Your advise is greatly appreciated. Thanks, Mark

Good afternoon MTSongy,
The Gamers Club Unlocked membership went through some enhancements back in November and is no longer $14.99 per year. As enuf mentioned, it currently cost $119.99 for a two year Unlocked membership. We have had a couple promotional offers the past couple weeks that were offering a discount of the membership price, but those offers have expired. There is always the possibility we could have a similar offer in the future; however, at this moment, the price to be Unlocked is $119.99.
My Best Buy™ Gamers Club Unlocked Enhancements
Thank you for posting to the forum.
Derek|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Activation Issues... Please check if GCU is active?

Hello there,
I purchased the Gamers Club Unlocked gifting card online for myself back in December... Well it wasn't until today that I was able to drive to the nearest Best Buy (about an hour away) to have it activated. I did not try and purchase a game at the store with the membership, but I did try adding a game to my cart online to see if it worked and it applied the GCU discount within the cart. However, when I go to check out, I keep getting an error. Is there any way someone can check and see if the GCU membership was correctly applied to my account and the day it expires? I am seriously doubting myself and the cashier that activated my card, simply because no one there seemed to know what they were doing. And I really don't have the time and gas money to go back to the store to try again.
Thank you for your time!
Devin

Hello KitzelFox,
Thank you for joining the forums and posting about the Gamers Club Unlocked program. I was able to locate your account information and you're currently a Gamers Club Unlocked member with an expiration date of 01/24/2017. You can view the benefits of the program by clicking here. Please let us know if you have any questions.
Blake|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked not showing as activated

On July 21st, I preordered some PS4 games online and also purchased the Gamers Club Unlocked. It applied the 20% discount to my online order with no problem.
On July 26th, I took the Gamers Club Unlocked card I received in the mail to my local store and also purchased a game. They scanned the bar code under the sticker and rang up my game purchase. The game was 20% off, so I figured the Gamers Club Unlocked membership was activated correctly.
However, when I go to purchase a game online, I am not getting the 20% off. I looked up my in store purchase from July 26th online and it looks like it should've activated my membership:
Total points for this transaction
25
Best Buy Purchase7
My Best Buy Gamers Club Bonus7
My Best Buy Credit Card Bonus11
Customer Service PIN
{removed per forum guidelines}
MY BEST BUY ELITE PLUS
SKU: 9742142
Quantity: 1
$0.00
Rabbids Invasion: The Interactive TV Show - PlayStation 4
SKU: 7403004
Quantity: 1
Write a review
$7.99
GAMERS CLUB UNLOCKED REDEMP
SKU: 3060186
Quantity: 1
$0.00
My Best Buy Gamers Club Unlocked Membership Activation Card InStore Redemption Required Blue GAMERS CLUB UNLOCKED
SKU: 3081375
Quantity: 1
Write a review
$0.00
Help?!??!

Hello pazuzu27,
I'm sorry for all the hassle with your Gamers Club Unlocked (GCU) membership. I was able to locate your My Best Buy information from your forum profile.
This is a very complex and grueling process that will take a long time. Okay, it's done. You're a member of the Gamers Club Unlocked program!
Enjoy all the GCU benefits. You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page.
Let me know if you have any questions.

Gamers Club Unlocked not added to purchase of PS4

I purchased a ps4 last week, preordered destiny, and bought infamous second son. This week I see that infamous is 20 dollars cheaper and now with every ps4 purchase you get gamers club unlocked for free. So as awesome as this is I went into best buy to have them return the purchase and re ring it back up. I got Second son for 40 dollars but then noticed on the reciept when I got home that the gamers club sku was the 3312234 which appears to be the free gamers club. I asked the cashier at the counter and she assured me this was the only option she had to scan. i even looked around the store for a gamers club unlocked card or something to give to her. There was not anything around the registers or anywhere in the gaming department. So I agreed with her that it must have worked. Now that I am home and reading the forums I have a feeling that i have the free account and not the gamers club unlocked like i should have gotten. I really do not want to go back to the store as they will have to return it a third time. Is there any way to rectify this? I have called best buy corporate and been hung up on three times and finally someone gave me the number 18006783643 which is out of service. I want this to apply asap so i can apply to my destiny preorder tomorrow. Thanks.
Solved!
Go to Solution.

Hey jeffman1452,
I just wanted to jump in here quick and thank you for purchasing your PS4 at Best Buy! While it’s unfortunate to hear of your initial experience with the free Gamers Club Unlocked (GCU) promotion, I’m very happy to hear that you were able to get it resolved. A little bit of savings certainly doesn’t hurt either!
Using your email address on file for the forums, I’ve located the new receipt for your purchase. I wanted to look into this to determine which store it was that you visited. I’ve documented your concerns here at the Best Buy Corporate Campus and I will be making them visible to the leadership team at that Best Buy location. Our associates should be privy to our current promotions and I apologize as it seems that may not have been the case for you.
Thanks for posting and please let us know if you needed any further assistance!
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Confused by my Gamers Club Unlocked status

Hey BBY mod crew! I'm pretty impressed by the level of interaction between Best Buy's moderators and customer service staff on these boards - its why I came here with my question!
Last week, I took advantage of the Gamers Club Unlocked $30 sale and picked up a 2 year subscription with my pre-order of GTAV, which was, in my opinion, a pretty sweet deal. However, with the changes I see have been made to the MyBestBuy web portal for Black Friday, I can't tell if my membership has been activated or not, despite it showing up on my receipt and in my purchase history.
I was going to purchase a couple games as gifts and for myself over the weekend, but even with a couple tests on full-priced items, it doesn't appear that the discount is going into effect. Now that I'm reflecting back on the purchase, I'm not even sure that I ever even received a "welcome to GCU" email after my purchase. Can someone please help me understand a) if my GCU subscription is even activated, and B) if so, if I'm shopping online, do the discoutns go into effect in my shopping cart automatically, or at check-out?
Thanks a ton - hope everyone has a great Thanksgiving!
Solved!
Go to Solution.

Hello DallasJordan,
Well this is quite the unfortunate circumstance! You come to our forums due to being impressed by the level of interaction here (thanks by the way J) and we don’t get to your post until well after the fact! We try to respond as soon as possible, but the increased volume around the Holidays tends to add an element of difficulty to that. I do however apologize for both the delay in response, as well as the issue at hand with your Gamers Club Unlocked (GCU) signup.
I was able to locate the purchase you speak of using your email address on file for the forums. Regrettably, Shankya is correct here. There are two options when purchasing GCU and one is a gifting option, which is intended to be provided to someone else and will not apply to your own account. Your transaction includes the gifting option and not the normal membership. In this situation, you’ll want to return to the store and Customer Service should be able to assist in ringing the transaction correctly.
First impressions are pretty important to me, so I wish yours was a bit more positive in nature here on the forums. However, please don’t hesitate to reach out to us in the future should you need assistance!
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Deleted, Can't Get Back

For the last 2 or 3 years we have been Best Buy Premier Silver Members. In 2013 we did not spend enough to maintain this; so on March 1, 2014 my membership reduced to the MyBestBuy.
Prior to March 1, 2014 I was using my Gamers Club Unlocked membership I purchased on 10/16/2012. When my Best Buy membership reduced, somehow my Gamers Club Unlocked got deleted.
We called the customer service department after having issues in the store. We got transferred to multiple departments and NONE of them spoke English. After more than an hour, I emailed them while I was still on the phone. I received an email back stating that they would escalate this and it should take 7-10 business days to resolve. Yesterday I received a call and they said they couldn’t find any record of the Gamers Club Unlocked.
In January 2014 I used my membership; I have the receipt (that you can see on my best buy rewards page) and it clearly shows the Gamers Unlocked discount. In addition to that you can see on 10/16/2012 the purchase of the Gamers Unlocked on my rewards page.
How do I get this remedied? It has been more than 2 weeks and all I am getting both on the phone and in email is the run around.
How do I get someone that speaks ENGLISH??????? The language barrier is too much. This has gone from a frustrating issue to an infuriating issue. It doesn’t matter how many times they transfer me I get someone who doesn’t understand me and doesn’t seem to understand what Gamers Club Unlocked even is. They always transfer me to the Digital Downloads department, and because they can’t help me, they transfer me to customer service, who in return transfers me to digital downloads again. Really?????

JMShoemate,
If that's the case, then you would need to provide the following information via private message in order for us to assist you:
The Customer Service PIN from the bottom of the renewal receipt
or
The date you renewed your membership
Where you renewed your membership (city + state or store number)
How you paid for the renewal
A brief description of any other items you may have purchased on the same transaction
An approximate total
To send me PM, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Not Activated

I purchased a membership online last week and went to my local Best Buy on Sunday to activate my membership. I was told to wait up until 24 hours for it to update online but it has been over 48 hours now and I am still unable to use the discount on any game. Can someone help me with this please?

Hi there fothman22,
Buying and activating a Gamers Club Unlocked membership should be a simple process, and I’m truly sorry to hear you ran into such issues with activation. Typically, this is a situation that must be resolved in store as we don’t have a remote way of activating the Gamers Club Unlocked membership.
Using the information you registered with the forum, I was able to locate the initial order of the Gamers Club Unlocked membership as well as the transaction rang in the store. I was also able to review your My Best Buy membership and see that the Gamers Club Unlocked membership is reflected on our end. Are you still not seeing it on yours?
Sincerely,

Haven't recieved Gamers club unlocked Welcome Packet

Hello, I joined gamers club unlocked a week ago on May 31 and have not received the welcome coupons. I have been checking my spam/junk mail and inbox every day but have received nothing . Hope that someone can help, seeing that I am not the only one with this problem.

Hi keyber,
Welcome to the Gamers' Club Unlocked program! Welcome packets typically arrive via e-mail within 2-3 business days of enrollment, so you should have received yours by now. No need to worry though! I've sent you some information, so please make sure to check your private messages when you can.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Announcement

Hopefully many of you have heard that we’re currently adding some enhancements to our My Best Buy Gamers Club Unlocked program. You may have even had a chance to take a look at all of the great benefits that the program offers. If you are an active member or member whose membership may have expired since May 1, 2013, we are providing a coupon to allow you to renew your Unlocked membership for an additional two years for just $30. Here’s how it will work.
Starting today, November 7, 2013, emails began to go out to these current and past members that include the coupon mentioned above. These emails will continue to go out over the next couple of days. To help ensure that all qualifying members are able to enjoy these benefits as soon as possible, we have some great news for you. Anyone whose account has expired since May 1, 2013 or does expire prior to February 10, 2014 will have their membership extended to February 10, 2014 at no cost to you. We’ve provided the answers to some questions you may have below.
Q: How will I receive the coupon to extend my Unlocked membership?
A: The $30 coupon will be sent to the email address associated with your My Best Buy account. These will begin to go out within a couple of days via email, however we realize that some of you have opted out of receiving email communication from us. For those customers, we will be mailing this coupon to your physical address associated with your My Best Buy membership. Mailing these out can take some time, so please be patient. Don't worry, though. We've got your back which is why we're extending your membership to get these benefits to you even sooner.
Q: How can I verify my current My Best Buy enrollment status along with the email and address that is attached to my account?
A: All of this can be done by logging in to your My Best Buy account. Once logged in, use the “My Account” drop-down to view your “Manage Profile” page. You should be able to see the email address and physical address attached to your account under “Address & Contact Information” along with your Gamers Club enrollment status beneath that. You may also make any necessary updates to ensure we have the correct information.
Q: When will I be able to use the benefits of the Gamers Club Unlocked program?
A: Once your My Best Buy account reflects an active Unlocked membership, you’re ready to go! Visit your local store or BestBuy.com to start shopping.
Q: When will my account be updated to reflect the February 10, 2014 expiration date?
A: We are currently working to update these eligible accounts within the next few business days to have it completed in time for both the PlayStation 4 and Xbox One launches.
Update as of 11/11/13:
As of today, all of the email coupons that we are able to send for the Unlocked membership extension have been sent. Please make sure you are checking any junk or spam folders in your account in case these were incorrectly filtered. For those of you that qualify but have not received the coupon, I assure you that you will not be left out and that we are still working to send out the rest through the mail. This may still take some time and we appreciate your patience as we continue to work through this process.
We are aware that some of you that have received and redeemed this coupon only got an extension for one year instead of the two that we mentioned above. We are actively working with our My Best Buy team to ensure you get the full two-year extension.
We are also still working to extend the accounts of qualifying members to reflect the new date of February 10, 2014 as outlined above. Some of you may have already seen this extension happen, and we would like to apologize to any of you whose memberships have not yet been extended. We hope to have the rest of the extensions in place this week so you can use the benefits for the PlayStation 4 launch. Please continue to check your membership status online and we will continue to post here with any updates.
Update as of 11/14/13:
If you are not a current Gamers Club Unlocked member and are utilizing the coupon to renew your Unlocked membership, please note that to receive the benefits right away with this coupon, you will want to purchase your items on the same transaction as the upgrade. If not, it will be approximately 24 hours until your benefits begin.
For additional information about the enhancements to our Gamers Club Unlocked program, please follow the link below.
My Best Buy Gamers Club Unlocked Enhancement

Question:
I tried calling MYBBY Support, and they were of no use. Long story short, I have been an Unlocked member since the start, and just renewed my membership last month. When I look in the Profile section under myBBY it only shows me as
RZ Gamers Club (free)
And not UNLOCKED like it used to. I just paid $30 for another year renewal, starting next month, and now I am only going to get half a year? Or will I get another full year, which I paid for, plus another 2 years with the coupon.
Speaking of the coupon, I want to verify I am going to get it, since my profile says FREE and not UNLOCKED. I called MYBBY and have a case with the "Back Office" but have not heard back yet.
Thanks!

Gamers Club Unlocked welcome e mail

I purchased a GCU membership on 11/6 for $30 during the promotion and never received my welcome e mail. I've waited over 2 weeks since I read that it can take that long to process. I wanted to know what to do next.

Hello darkmatter00,
Thanks for signing up for Gamers Club Unlocked! I know you'll love two years of discounts and special offers. The beginning of that is certainly the welcome packet coupons, and I'm sorry to hear they weren't received. I'll be happy to review your account and send you a private message with additional information.
To check your messages, while logged into the forum click on the envelope in the upper right corner of the page.
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

I purchased the gamers club unlocked 2 weeks ago and never received my welcome email and coupons

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