TS1424 In app purchase error and tells me to go to iTunes support

I can't purchase game credits. It keeps telling me to go to iTunes support ... Everything is correct on my account. What do I do

You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.

Similar Messages

  • Whenever I try to enter my credit card information into iTunes via either my mac book or my iphone it says there is an error and says "for assistance, please contact itunes support, etc...". Can anyone help with this?

    Whenever I try to enter my credit card information into iTunes via either my mac book or my iphone it says there is an error and says "for assistance, please contact itunes support, etc...". Can anyone help with this?
    I haven't had any luck at all getting it resolved using iTunes support so I'm hoping someone who's encountered the problem can help me.

    What did itunes suport tell you?
    They will need to solve this.

  • Im trying to get an Apple id account so that I can get apps, but all it tells me is "Please contact iTunes support to complete this transaction". What do I do?

    Im trying to get an Apple id account so that I can get apps, but all it tells me is "Please contact iTunes support to complete this transaction". What do I do?

    Why not do as it tells you to do and contact itunes support?

  • HT4009 I am trying to make an in app purchase, but it keeps asking me to contact iTunes support to complete the transaction. I was wondering what i do?

    I am trying to make an in app purchase, but it keeps asking me to contact iTunes support to complete the transaction. I was wondering what i do?

    You contact iTunes support.

  • How to solve in-app purchase error and get my money back?

    Hi.
    I tried to buy some in-app in the game "Dead Trigger" but failed many times yesterday. But today I received the receipt. I tried to contact the developer but nobody answered me. I pressed the "report a problem" in the receipt but it just led me to the support page. How to cancel the transaction? I even don't know which email address I should send to for help.
    Any reply is appreciated!
    Order Number: MT9HZ3LNZ

    All sales are final

  • TS1424 In-app purchase error

    I try to buy some gold in CSR racing but its says cannot purchase content contact itunes, something like that...
    Why its happening???
    Whats is the solution??
    Is my account temporary blocked???

    You have been requested to Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • TS1424 i want to report an in app purchase error

    i want to report an in-app purchase error
    please help
    where do i go
    itunes is so so so very confusing and so so so not user friendly

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT202159 Pixlemator had less than a minute to finish downloading, then stopped.  I go to the purchase page and it says install.  When I click on install it says there was an error and tells me to go to purchase page.

    Pixlemator had less than a minute to finish downloading, then stopped.  I go to the purchase page and it says install.  When I click on install it says there was an error and tells me to go to purchase page.

    Try deleting the cache associated with the App Store.
    Quit the App Store if it's open.
    Open a Finder window. From the Finder menu bar click Go > Go to Folder
    Type or copy paste the following:
    ~/Library/Caches/com.apple.appstore/Cache.db
    Click Go then move the Cache.db file to the Trash.
    Relaunch the App Store and try re downloading the app.
    If that didn't help, open Sysem Preferences > Security & Privacy then select the General tab.
    Select:  Mac App Store and identified developers
    If that area is greyed out, click the padlock icon to make changes. You may be prompted for your admin password.
    Then try downloading the app.

  • In app purchase Error

    So for the past three days I've had an in-app purchase error. One morning I tried to purchase an item in my app and it said "The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
    I thought it was strange so I went to change my password (attempt #1). I changed it and logged into my itunes and icloud and all that good stuff. Everythign was fine. Checked my credit card info and everything was correct. Went back to the app and tried to purchase in-app again and still the same message. I thought it needed an hour or two to sync with my new password so I just waited for the day to go by. Tried again in the afternoon. Same message. So I thought my Apple ID was bugged or something so I created a new Apple ID and tried again. Same message. By now I'm ready to throw my iPhone across the room and yell a big F U. I called apple support yesterday and thought maybe they could help. No. Nothing at all. Couldn't do anything. I even contacted the app company and they can't do anything.
    This is what the message looks like. Desperate for help. I've deleted and reinstalled the app, I've reset passwords 4 times and created two additional Apple IDs. So I think I've tried majority of the stuff.

    Same is happening to me brother. Apple is sounding incompetent on the issue as I have had to re itereate myself three times to them and they are just going in circles with the issue.
    My issue lies within the game Clash of Clans. I've got over $400 invested into the game and can no longer put anymore in as I am getting the same issue as you. Here is the latest email I sent to them regarding my issue:
    "It's not the iTunes store that I am having an issue with. I've clearly stated my issue to you and have yet been able to receive an intelligible response in regards to my said problem with Apple.
    Again, please let me re iterate the issue.
    When trying to purchase gems in the app "Clash of Clans", I receive a message saying "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
    FACTS surrounding this issue:
    1. My Apple ID is showing up correctly in the app as '[email protected]'.
    2. I've verified my Apple password by logging successfully into my account in iTunes.
    3. I've entered my Apple password into the app when trying to make another $99.99 purchase with repeat messages saying, "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
    4. The app I am trying to make the purchase in is updated to the latest version. There are no available updates for the game currently.
    I expect a resolution soon. I do not want to repeat myself in a third email message."
    I have yet to get a response and doubt they will be able to fix this issue any time soon as they are SLOW in responding. Too bad they couldn't give any of the people in China jobs to answer phones rather than work in the sweatshops over 15 hours a day, 7 days a week.
    Don't believe me, check it out for yourself: http://www.dailymail.co.uk/news/article-2096551/Apple-shamed-Chinas-iPod-sweatsh ops-SIX-YEARS-expos.html
    I just want to be able to buy gems in my game. . . that's all!

  • Having problem purchasing credit on my apps.....giving me an error message that my purchase could not be completed  for assistance contact itune support

    having problem purchasing credit on my apps.....giving me an error message that my purchase could not be completed  for assistance contact itune support

    If you haven't already done so, then to do so as the message says and contact iTunes Support (these are user-to-user forums) :
    - go to http://www.apple.com/support/itunes/ww
    - click on your country's flag
    - click on the Contact Support at the bottom of the left-hand column
    - click on Contact iTunes Store Support on the right-hand side of the page
    - then Purchases, Billing & Redemption

  • I keep getting an in app purchase error when I go to buy tokens on scramble

    i just switch iTunes accounts and I keep getting an in app purchase error on apps like scramble. How do I fix. 

    If you mean that you downloaded scramble with one iTunes account and are
    attempting to make an in app purchase with another iTunes account, you cannot
    do that. You can only make in app purchases from the account used to acquire the app.
    If this is not what you mean, provide more details so someone may offer a solution.

  • In-App Purchase: Error 80008

    Hello,
    I made an in-app purchase today and ended up getting an error pop-up stating that my purchase was cancelled followed by 'error 80008' in brackets.
    My purchase did not go through but the amount was deducted from my account and I also received an e-mail saying a purchase was made.
    Can anybody help me solve this problem?

    To Contact iTunes Support and request assistance Click  Here

  • HT4009 how to report in app purchase error

    My son purchased an in app purchase for £34.99 yesterday for a free game in error however when i go to "report a problem" on itunes on my pc it just open up the apple website on the itunes download page.
    I've tried clicking report a problem on a different app and that opens up the window on itunes as it should.
    Is there a time restriction before you can report a problem or can you simply not get refunds for in app purchases made in error?

    All purchases are considered final, but you can try contacting iTunes support via this page and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    To try and stop it happening again you can turn off in-app purchases on your iPad via Settings > General > Restrictions > In-App Purchases 'off', and you can also set 'Require Password' to 'Immediately' on the Restrictions screen

  • In app purchase, error "contact Itunes store support to complete your purchase". But I have bought many already then suddenly came this error msg. Why?

    In app purchase, error "contact Itunes store support to complete your purchase".  But I have already bought many then suddenly came this error msg. Why?

    To Contact iTunes Support and request assistance Click  Here

  • HT2693 In-app purchase error has occurred. please help: (

    In-app purchase error has occurred. please help: (

    Maybe you might explain the app and the error?
    Contact the developer to get a resolution.

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