TS1702 I have been over charged for an app

I have been charged £34.99 for a Disney App what do I do?

Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact

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    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/
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  • HT201359 Why have I been extra charged for an app and have been billed twice for the same app?

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    We are are fellow users here on these forums, you're not talking to iTunes Support here, we won't know why.
    I don't know what you mean by 'extra charged' (have you made in-app purchases within the app, or are you in the US and need to add on your state's sales tax to the listed price ?), or have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    If you've been double-charged then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com .
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1491 i have been billed twice for some apps i purchased and dont know how to get a refund for these items. im frustrated as i have looked all morning to my dismay and am now tired of looking.please help

    i am wondering if anyone can tell me how to go about getting a refund on my account with itunes for apps i have been billed twice for. this has happened befor and u used to be able to gointo purchases and report a problem and they would take care of it. now we have to go thru all these bells and whistles to just get a minor problem fixed.....how frustrating is that !!!!!!!!!

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
    Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

  • HT201303 I have been debited money for an App I did not purchase, however where do I complain all Apple provides are generic answers and nowhere about wrong invoices

    I have received an invoice for an app I did not buy.  I looked at it but at no time confirmed the purchase by using my password - how do I get reimbursed or even where do I complain - all I get are generic answers about protecting my password.

    Right. So you're telling me that Apple has left someone in charge who is totally screwing their customers' experience and no one at Apple will help reign them in and set them straight?
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  • HT204088 twice now i have been twice charged for the same game can anybody help please

    on two occasions i have been charged twice for the same game download can anybody help please

    Try contacting iTunes support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have been constantly charged for I tunes, that I did not order. Plesae stop this.

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    Contact the card’s issuer. If the items you’re being charged for appear in your iTunes Store purchase history, click here and contact the iTunes Store staff as well.
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  • Why am I getting charged for I tunes, I just looked up on my credit card and I have been getting charged for I tunes. And I don't like that at all... I have 8 charges for 2 days now.

    Why do I have 8 charges on my credit card from I tunes..... I have not been buying nothing, all I do is play free games

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  • TS1702 I have been invoiced twiced for the same in-app purchase. How can I cancel the second one?

    I bought a magazine in an iPad app called 'lekiosk' that crashed but the magazine has been bought successfully. I received the iTunes store receipt some days later and realised that the app purchased twice the same magazine and I would like a refund on the second one. How should I proceed?

    https://expresslane.apple.com/Issues.action

  • TS3297 My CC is just fine and I have been used it for bying apps and ets

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    These are mainly user-to-user forums, you are not talking to iTunes support here.
    The name and address that your credit card is registered to is exactly the same as you have on your iTunes account, and have you checked with your card issuer to see if it's them that are declining it ? If it's not them then you can try contacting iTunes support and see if they can see why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 Over charge for in-apps purchase

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    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I have a reaccuring charge for an app, but i dont know where to go to stop this. anyone have an idea?, i have a reaccuring charge for an app, but i dont know where to go to stop this. anyone have an idea?

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    hello i hope your having a good day but can you reply to me if you got the codes to make an app because i want to make an app too  thanks

  • OVER CHARGED FOR SEVERAL MONTHS

    I have been over charged for months, I have been calling an speaking to several different people in billing an customer soluations, cant seem to get an answer from anyone.. They always seem to say there will be a discounted applied but never seems to happen. I think these people who are answering the phones just say what they want an never fix the problem.. I have asked for past 60 days to have a manger or superviser call me back an cant even get that, COMCAST HAS THE WORST CUSTOMER SERVICE<<<< I AM VERY SORRY TO SAY HOW DISAPPOINTED I AM 

    When the regular customer service reps fail, try one of these:Send an email to the team at "[email protected]". Include:
        Account number
        Full name
        Service address
        Best contact phone number and best time to call
        A description of the problem
    One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular customer service reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
    Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.

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