TS1814 I have a 4th gen. IPod Touch with IOS4 and i want to update it, but when I hit the Update button its says "contacting the IPod software server" and then after about 5 seconds it says "ITunes could not connect to the IPod software servers". Please h
I have a 4th gen. Itouch wiht IOS4 and i want to update it, but when i click the update button in ITunes it says "contacting IPod software server" and it looks like it is loading. However, after about 5 seconds it stops and says "ITunes could not connect to the IPod software server". I found the apple webpage that is supposed to help me, but when i went to the LAN settings in the control panel i found that 'Automatically detect settings" was already checked. I do not know what to do, Please help.
If yo mean the iPod will not connect to your wifi network:
Does the iPod connect to other networks?
Do other devices now connect?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Similar Messages
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"iTunes could not connect to the Music Store" Error Message
Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
Ken Newquist
Lafayette College -
I have a new Ipad air. I have synced it to my PC before. This time I get an error message saying iTunes could not connect to the iPad because the device time out - what do I do?
Quit iTunes, restart your computer, reset the iPad and try again.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
what can i do to sort my ipod touch 4th gen, when ever i connect it to my laptop my itunes keeps saying, and i quote "itunes could not connect to this ipod, an unknown error has occured" please helpppppp i have not had my ipod for long either
- Try restoring on another computer.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I have never been able to connect to the itunes store. It always says"itunes could not connect to the itunes store. An unknown error occurred.(306) " So what does this mean and how can I fix it?
Hello zabetnz
Start with the article below to get access to the iTunes Store. If it does not work, then there are some links towards the bottom of the article for additional troubleshooting.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G. -
it says connect to itunes but i cant because a pop up comes up saying "Itunes could not connect to the IPod because it is locked with a passcode. then it says to enter the passcode, i cant because it says connect to itunes. Please Help
Place the iPOd in recovery mode and then restore via iTunes. For recovery mode:
iPhone and iPod touch: Unable to update or restore -
My iphone 4 has "died" - looks completely black, won't seem to recharge, can't turn it on or off. It does hum when I change from silent to non-silent. I have been able to back it up, and download any photos off it.
Before it died it ran out of battery really fast - which is not like it, but I've had it on the recharger now for over 10 hours. No go.
Before I take it to the genius bar I want to update to the latest software. 7.0.4 is recommended in iTunes.
But when I try to update it iTunes says "Itunes could not connect to the iTunes Store"
After reading some information about updating to IOS 7.0.4 I might be better to wait till the genius bar? Athough they might send me home again with no phone which I don't appreciate!Thanks ckuan, that has at least got it opening and "looking likely". I had tried that, but perhaps not holding those two buttons for long enough...
It says no SIM card and is very slow. Have reinserted sim a few times and now registering sim. The screen where you have to enter your password to unlock the sim was 'patchy', not clearly showing. (e.g. the circles around the numbers seem to be coloured, not the usual plain white circles around the numbers/letters). Never seen that before.
Battery showing as full. I'll now and upgrade my software
Thanks very much for your help -
As I went to open itunes, an error message came up saying "iTunes could not connect to the iTunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again." No matter how many times I try, nothing restores the itunes store.
I have also had this problem in the past, and on another computer, but a representative told me to fix my security settings, which i did and it worked...but after trying it on my computer the change security settings did not help.
Please help....Hi Young Prada,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out. i do have the internet on but it keeps giving me the same problems .. thanks..
Hi Young Prada,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
When i connect to itunes, it says in itunes- Itunes could not connect to the ipad "Name" because the ipad is locked with a passcode, but ovbiously i cant unlock my ipad. HELP!!!
Hi mChelle,
Follow the instructions that best apply to your situation in the link below:
http://support.apple.com/kb/HT1212
Cheers,
GB
Oh - I see that you have that article linked to your post above. Read the entire paragraph in item #1. It tells you what to do if it is asking for a passcode. -
when i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"
I am having similar issues except that the store starts to load, then stops, then I only get iTunes Store in gray letters on a white screen. I can access playlist and the other stuff. Like flamesgirl, I contacted them and they just keep sending me links of stuff to try which I had already seen on the Apple website and nothing works. I posted the question on another forum I belong to and one responder said her husband was in an Apple store and asked about this problem as he was having the same issue. They said an update would be coming out soon as they were aware of the problem. Who knows.
-
I just recently downloaded iTunes and whenever I try to access the store It says "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80096004). I have windows xp and it's running on service pack 2. I have downloaded and redownloaded iTunes many times. I'm getting very frustrated! Please help!
I have the same error for Windows Vista. I read all the community posts and followed the suggested fixes including numerous uninstalls and installs, clearing cache, choosing various SSL TL options, turning off all spyware and nothing has worked. My internet works fine for all my other programs so not sure what is going on with Itunes. I will not buy anymore products through
Apple Itunes. -
I get a message that says iTunes could not connect to the iTunes Store.
After I downloaded the newest version of itunes, I now cannot get into the itunes store. I get a message that says iTunes could not connect to the iTunes Store. Is anyone else having this issue and if yes how do I fix it?
I've got the same problem. Windows 8 with iTunes 11.0.1.12. Internet connection is fine otherwise. I've been through the troubleshooting steps listed on support without success. Running network diagnostics says Secure link to iTunes Store failed.
-
i can't connect to itunes store the alert error says "itunes could not connect to the itunes store. An unknown error occurred (0x80092013)"
Hi all,
I have the same problem with my Windows 8.1 laptop and my guess is that since I changed my Internet Provider who now delivers IPv6 addresses the problem occurs. A frieend who has a different provider does not have the problem in his home, but when he tries using iTunes at my home with my network he gets the same problem.
I have already solved a previous problem with Outlook 2003 not being able to receive emails from my wifes GMail account although everything else worked fine. The solution here was to enter the IPv4 address of Google POP-Server in the hosts file, overriding the IPv6 address.
Maybe something similar helps with this iTunes error.
If someone knows the hostname of the iTunes Store server, it could be pinged and the IPv4 address could be determined and then entered in the HOSTS file.
I'll continue trying in this direction and will post a solution if I find one.
If someone has the iTunes server name or IPv4 address, please post it. -
I try to connect to iTunes and it comes up with a box saying "iTunes could not connect to the iPad because it is locked with a passcode. you must enter your code on the iPad before it can be used with iTunes", but i cant enter the code on the iPad because it is saying "connect to iTunes". Can anybody help?? It is on the new iPad.
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
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