TS3276 Email accounts

Although we can send email, we have not been able to receive any in the last week. How can we fix this problem?

You could start by providing some information. Whose email service are you using? What email client software are you using? What have you tried so far?

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TS3276 Email account always offline???

My email account information always show my account as offline. I receive most messages but must always specify my account manually to gp online. what need I do? Only happens on my Macbook. On my imac the same account functions fine.

I'm having the same issue. It started a couple weeks ago when I changed the password of one of my iMap accounts. I've repaired permissions, deleted the keychain password items associated with the problem account and even deleted com.apple.mail.plist located in my home directory->library->preferences. None of these actions has solved the problem. I've searched the rest of the Internet but haven't found any suggestions for actions other than those already tried. This particular email account works fine with another client on my Android phone and via webmail so having an incorrect password isn't the problem.
Do you know of any files containing cached information that can be safely trashed?
As I type this it occurs to me that I didn't empty my trash after deleting the com.apple.mail.plist file. I'll try that now.
Snow Leopard on iMac 10.6.8
5 Email Accounts

TS3276 email account passwords are constantly requested

I am using OS Lion and Mail and have 6 different email accounts running. All accounts work but periodically and I cant see an obvious pattern, various accounts ask me to input again the password for the account. I do this and always check the box to retain the password in the chain. But the password request will be made again at least once.
Has anyone experienced such a problem and is there an obvious reason and fix for this?
Thanks.

I'm having the same issue. It started a couple weeks ago when I changed the password of one of my iMap accounts. I've repaired permissions, deleted the keychain password items associated with the problem account and even deleted com.apple.mail.plist located in my home directory->library->preferences. None of these actions has solved the problem. I've searched the rest of the Internet but haven't found any suggestions for actions other than those already tried. This particular email account works fine with another client on my Android phone and via webmail so having an incorrect password isn't the problem.
Do you know of any files containing cached information that can be safely trashed?
As I type this it occurs to me that I didn't empty my trash after deleting the com.apple.mail.plist file. I'll try that now.
Snow Leopard on iMac 10.6.8
5 Email Accounts

TS3276 I have two email accounts set up on Mail. One shows the unread messages and the other one doesn't... how can I get it to show both account's unread messages?

I have two email accounts set up on my Mail application. Both pull in and send just fine but ever since I upgrade the exchange sever and re-setup the account It won't show the unread (number) to the right of the inbox? The other one shows up just fine. Any clues would be great! Thank you.

Hi Rochdr,
You can use the following article to help you address this issue with your mail account in OS X:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thanks for using the Apple Support Communities. Have a good one!
-Braden

TS3276 I cannot connect to my outgoing email server on my macBook pro, yet I can, for the same email account on my iPad. Also I can send emails from the other email account I have on my MacBook...really confused can anyone help?

I cannot connect to my outgoing email server on my macBook pro, yet I can, for the same email account on my iPad. Also I can send emails from the other email account I have on my MacBook...really confused can anyone help?

Sometimes deleting the account and then re-creating it can solve this issue
Write down all the information in accounts before doing this
Highlight the account on the left and click the minus button
Then click the plus button to add the new account and follow the prompts

TS3276 My o2 email account does not work when sending from my MAC it will accept incoming mail but not send it gives me a message that o2 account (offline) my mac I have no problem with my iPhone or mac laptop. any suggestions please.

My o2 email account does not work when sending from my MAC it will accept incoming mail but not send it gives me a message that o2 account (offline) my mac I have no problem with my iPhone or mac laptop. any suggestions please.

Sorry for the delay...
I did what you've told me, new account and manually copied my files from Time Machine. I had lots of permissions problems, but at the end, almost everything is in order... It seems it had to be with some of the Apple Preferences, but I can't be sure, as most of them were dumped to the trash can.
I still don't have my Mail Rules back, unfortunately, although I did goggled some. It is a pity, as I had around 30 or 40 of them, getting my mail in order to each of its mailboxes, but it is a small price as the rest doesn't show the before syntoms.
Thanks for the help, anyway!!

TS3276 ppl i fed up with my mac air while using my exchange email account, it takes ages to refresh and it doesn't send or receive instantly , no clue although that the same setting and server names has been set up on my iPhone and it is working fine

ppl i fed up with my mac air while using my exchange email account, it takes ages to refresh and it doesn't send or receive instantly , no clue although that the same setting and server names has been set up on my iPhone and it is working totally fine

Install ClamXav and run a scan with that. It should pick up any trojans.
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

TS3276 I am not able to Mobile Me email account to connect with iCloud or my Apple Mail program. Don't know if my settings are correct or not. Can anyone help me with this please?

I am not able to Mobile Me email account to connect with iCloud or my Apple Mail program. Don't know if my settings are correct or not. Can anyone help me with this please?

http://support.apple.com/kb/HT5922
If you want to mirror your desktop, see:
http://support.apple.com/kb/HT5404
Regards.

TS3276 Some of the email I always received in my Verizon email account is now going to trash. How can I stop this?

Recently I found some of my email was going to trash instead of going to my account on Verizon where is used to ALWAYS go. How do I fix this?

Here are the settings for my Leopard Mail client. Yours may be slightly different.
Remove any tick from 'Remove copy from server after retrieving message'.
To clarify my earlier remarks about mixing POP and IMAP. Unless you know what you are doing I don't advise:
Accessing any account on a mail server with both POP and IMAP
Setting up an email client to use both POP and IMAP
Item 1 is likely to be a problem for the unwary as POP only downloads messages from the server's Inbox so it will never see messages moved by IMAP. Also the default settings of many POP clients are set to automatically delete messages from the server's Inbox either immediately or after a specified time which can cause problems for IMAP.
Item 2 is less of a problem if the email accounts are different but I have known some email clients, especially Thunderbird after several upgrades, get their preferences in a mess doing this. It is also likely to cause some users to get confused because of the different ways in which POP and IMAP work.
My advice for those who have family members with some preferring IMAP and some POP is to set them up with either separate accounts on the computer or different email clients (eg one with Mail and the other with Thunderbird) on the one computer account so that both POP and IMAP are not being used by the same email client on the same computer account.
I stress that this advice is for less experienced users.

TS3276 My IPad (1) keeps showing " user name or password incorrect" .I go to settings and all is okay ,I even deleted email account and reentered the info .How do I correct?

Subject:
My IPad (1) keeps showing " user name or password incorrect" .I go to settings and all is okay ,I even deleted email account and reentered the info .How do I correct?

Maybe ask someone in the Apple iPad forum. This is the Snow Leopard forum.

TS3276 mail cannot set up email account even login and password Ok and spoke to ISP technical person

My server even cannot help me to overcome the set up problem of its email in Lion mail system. Anyone understand. All pop, password...etc were checked correct. Is it Lion problem ?
Some other emails account Ok but not this one.

My server even cannot help me to overcome the set up problem of its email in Lion mail system. Anyone understand. All pop, password...etc were checked correct. Is it Lion problem ?
Some other emails account Ok but not this one.

TS3276 I have 3 different email accounts. Whenever I create a message I want one of those accounts to be my default. How do I do that?

I have 3 different email accounts. Whenever I create a message I want one of those accounts to be my default. How do I do that?

Go to Mail's Composing preference pane and set the Send new messages from: to the account of your choice.
OT

TS3276 how do you change a Pop email account to a IMAP

One of our family's email accounts does not work properly. We have multiple Apple products. My son's email was originally set up on my MacBook Pro as a Pop account. Then it was set up on my iphone as a Pop account. Next it was set up on the Ipad as an IMAP account because that was how my daughter's email was set up on it. The email works on the MacBook every once in awhile. It works on my iphone whenever a new email is incoming. The rest of the time it says invalid password. AT&T says that MacBook Pros can't handle Pop email. (although it used to work just fine) How can I change his email from a Pop to an IMAP?

MacBook Pro's (along with any other Macintosh) can handle POP email just fine. The email type is set by your mail provider, so you just need to create a mail account (in the Mail preferences) with the settings they specify.

TS3276 There are two User accounts on my iMac. The two Users have seperate email accounts. Both email Mailboxes show up in each Account. If I Delete Mailbox from in User account, does it delete the Mailbox from the other User account at the same time?

There are 2 Users on my iMac. Each User has their own email account. Both account Mailboxes show up in each User's account. If I delete a Mailbox in one account, does it delete the same Mailbox in the other Account?

If you click the - sign in Mail preferences, it will delete that mail account. If you just delete the Mailbox, that will just delete the Mailbox.
Each user can put their own email account information in Mail when logged into their User Account.
If you don't want the other user's mail account to show up in your mail application, then make sure the other user's messages are available to them when they are logged into their account and delete the other user account from Mail in your User Account. The other user can do the same when logged into their user account. Any messages stored in one locally will have to be transfered to the other's user account if it's not saved in their user login.
In addition, instead of deleting the account at first, highlight the account and open the Advanced Tab and disable the account. That email account will dissappear from Mail. Once you decide that you don't want the account, you can delete it. If you need to get back to it to transfer messages, just re enable it.

TS3276 All email accounts receive correctly. I can't send out emails on any of my 3 email accounts. I have tried everything I know. Need help!

All email accounts receive correctly on the company wi fi, however, none will send out on my company network. All send and receive fine at home.

Hello BROitsJAMIE,
Thanks for using Apple Support Communities.
I'd like you to please follow the troubleshooting in the article linked to below in order to resolve this issue with your Mail.
OS X Mail: Troubleshooting sending and receiving email messages
Take care,
Alex H.

TS3276 Email accounts

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