TS3899 My iPhone & iPad mail is locked - Press mail app, the screen starts mail, freezes and bounces back to main menu. The fault occurred whilst opening a draft email created in the 'Mail 2 Group' app. Hard reset/reset all/restore backup have no effect -

I installed the Mail 2 Group App on my iPAD, created an email which I saved to the 'Draft' folder, with something over 300 of my contacts in the bcc. On returning to this email, again in my iPad, the screen locked in mail for a few seconds and bounced bak to the main menu. This repeated on my iPhone, on which I have been carrying out my own checks - this includes deleting the Yahoo account, hard reset (red cross and two buttons), restoring a backup and Reset All in settings.
I'm stuck !!

Sending a message with that many addressees may have required more RAM than was available. You can clean up RAM as follows:
Double-press the HOME button
Kill each app by flicking its screen image up
When all apps except the Home screen are closed press HOME
Wait about 2 minutes for the shutdowns to finish
Turn the phone off (hold the SLEEP button until "slide to power off" appears, and do so)
Wait another minute
Turn the phone back on by holding the SLEEP button until an Apple logo appears
Now try to send the mail again. Note that you may have an unrelated problem if this works: Many ISPs (Yahoo included) limit the number of email recipients for a single message as a way to combat spam.

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My iPad is suddenly not loading any apps. When I click on an app, the screen flickers to black and then back to normal, but will not load the app. This is ALL the apps, not just one. Have tried rebooting, to no avail.

My iPad is suddenly not loading any apps. When I click on an app, the screen flickers to black and then back to normal, but will not load the app. This is ALL the apps, not just one. Have tried rebooting, to no avail.

Was a Restore one of the things tried.? [Attach the iPad to your computer and in iTunes click on your device. On the Summary page click on Restore and go through the process. Be sure to click YES to Restore from a previous backup.]

I have had my Ipad for approx 4 years. When working with an app, the screen will go black and then back to the home page.

I have had a IPad for 4 years, for several months when working with apps, the screen will go black and then return to the home page

Hi sjeure,
Thanks for using Apple Support Communities. I would recommend restarting and resetting your device to see if the unexpected app closing still happens:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari

Iphone crashes and goes back to main menu

my iphone has begun crashing when i play music and then try to go to the phone or safari apps. the whole phone doesn't crash but the music stops abruptly and it goes to the main menu instead of where i want it to go. i've seen a few other posters with this problem but wanted to let others know that it's not so isolated an incident.

If resetting and power cycling the iphone does not resolve the issue, you might want to restore the iphone.
Here is a link to an article on the Apple support site the will help in restoring the iphone.
http://docs.info.apple.com/article.html?artnum=305744

I have an iPhone 5 and every since 2 days ago the screen has been freezing and whenever I try to type or just open or close an app it won't let me and it types letters on the keyboard by itself and I don't know what to do ?

My iPhone 5 is frozen and when I touch the screen nothing happens? Um it's been going on for 2 days and when I try to type something the keyboard types letters by itself and then when I go to home and try to tap an app it won't let me or open a folder and sometimes it happens and other times it's fine for like an hour until it starts glitching again and freezing. My screen is also cracked but I don't think that's the problem. What should I do cause I have no idea and it's really annoying.

Hey, There are afew things you can try.
- Simply turn your phone off and back on again
- Hold down your home button and your lock button and let goes as soon as the screen goes black (Phone will power down) - Then turn on your phone and hey presto!
- Back up your iPhone to your PC, then restore it..
this ones last cause I think you may have tried it already..
- Close all open applications
Hope this helps!
Kieran.

Well the screen on my Macbook has become well unusable and well the screen flickers then freezes and i cannot move the mouse unless i hold the screen i suspect something is loose in the screen which connects it to the hard drive and keyboard

i find this to be very annoying and i am suspecting i will have to take my Macie to get repaired i was just wondering is anyone else has any similar problems i find this very annoying and i am not all too sure how it has begun to happen due to the fact that i have NEVER dropped or done anything to harm my macie and well i do not understand why this is happening i mostly use my computer while sitting at a desk so i do not understand but oh well i am rambling on please if anyone has had a similar problem do share.

If your screen is flickering, you might have a hardware issue there. I would take Macie to the doctor and have her checked out.
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

Hello, I can not reset Iphone 3gs, I tried few times, but I only get a cable on the screen with Itunes icon. and Itunes does not see it. anyone can help me?

hello, I can not reset Iphone 3gs, I tried few times, but I only get a cable on the screen with Itunes icon. and Itunes does not see it. anyone can help me?

You may need to put the iPad in recovery mode to restore it.
http://support.apple.com/kb/HT1808

My lock button is broken and each time i click on an app the screen will go black and it will go back to the home screen, what can i do to fix this?

My iphone 4 lock button is broken but each time i click on an app, the screen will turn black and go back to my home screen. How can i fix this?

Basics from the manual are restart, reset, restore. Try them.

HT201328 If the new SIM is working, and I backed up the Iphone-4, why do I need to to RESET and Restore, as mentioned in the "About Unlocking" instruction?

If the new SIM is working, and I backed up the Iphone-4, why do I need to to RESET and Restore, as mentioned in the "About Unlocking" instruction?

I think you haven't told us the whole story. If the phone was working on multiple carriers before it was officially unlocked it was hacked to do so. If it wasn't, and you haven't seen the message "Congratulations. Your iPhone is unlocked" then you must still Restore iOS on it to get this message.

I was typing a n e-mail to my friend. I put the iPad down to answer the door and came back a few minutes later. The screen had gone blank and when i tried to get the message that i was typing back I could not find it. It was a lot of typing and pictures.

I was typing an email to friend. I put the ipad down to answer the door and came back a few minutes later and the screen had gone blank and when I tried to get the message that I was typing back I could not find it. The message contained a lot of text and pictures. How can I find it? I have looked in drafts.

Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...

When I open Mail the screen flickers random blue and gray appeared on the screen. I took a video too. Will that happen again? Is it hardware problem? This ipad2 32GB was replaced yesterday and I think it is refurbished. Are replace product refurbished?

I got my ipad2 replaced yesterday. And this new ipad started giving me problem by crashing aps. Then I restored the ipad twice but the problem was still there. I called apple and they fixed it by doing Reset All Settings. But now I have this weird problem. When I open Mail the screen flickers random blue and gray appeared on the screen. I took a video too. Will that happen again? Is it hardware problem? This ipad2 32GB was replaced yesterday and I think it is refurbished. Are replace product refurbished?

There is no way for anyone here to know if your replacement iPad is a refurbished unit. Per Apple's replacement policy, replacements can be refurbished units. If you feel the unit is not working correctly, take it back, let them check it out and if found defective, they will replace that unit.

HT1320 Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

My iPad has not been dropped or damaged at all. The screen is grey fuzzy and has coloured lines down the middle. iPad 3 also.

My iPad has not been dropped or damaged at all. The screen is grey fuzzy and has coloured lines down the middle. iPad 3 also.

Basics from the manual are restart, reset, restore.
Try all of these.
If these fail, then:
iOS: Unable to update or restore

G4 just replaced power supply , it powers up , but the screen is not on and the mouse and keyboard aren't on either. A few times the computer came on with screen working but then it froze up, can't do any type of reset cause of keyboard not working. Help!

G4 just replaced power supply , it powers up , but the screen is not on and the mouse and keyboard aren't on either. A few times the computer came on with screen working but then it froze up, can't do any type of reset cause of keyboard not working. Help! Pressed pmu button already, nothing ,.. Ppc g4 Mac

Should I check the memory cards themselves? Reseat them?
Yes.
Memtest X or Rember to test the RAM.
Reseat is also good.
The iPhone 4 doesn't like USB 1.1 much.
after the update the computer was working well, except for this freeze when ever I connect iPhone.
I'd try USB 2.0 PCI. That's how I connect my iPhone 4s, and have connected all iPhones and iPods, to my G4.
Never an issue.
Can't say the same for USB 1.1.......
The above (previous post) linked PCI card is cheap enough.
Want cheaper, try this:
http://www.amazon.com/Protronix®-5-Port-Controller-Card-Chipset/dp/B005JE2U82/re f=sr_1_2?ie=UTF8&qid=1337472141&sr=8-2
The NEC chipset is the desired chipset, regardless of what OS the maker says is compatible.
OS X has native NEC chipset USB support.

Hi, I have an iphone4 and all of a sudden none of the apps (except the ones that came with the phone) will open. The screen goes black then it goes back to the homescreen. Any ideas? Thanks in advance!

Hi,
I have an iphone 4 and all of a sudden none of the apps will work, except the ones that came with the phone. When I open them the screen goes black then it goes back to the homescreen.
Also when I plug the phone into itunes it only gives me the option to either restore or eject the phone. Up until today I never had any problems, I sync it regularly and all the software (inc itunes) is up to date. The last time I backed it up was about a month ago when I got the phone, (a replacement as my other iphone4 had loads of problems) so I don't want to have to restore it and lose everything off it!
Any ideas? Thanks in advance!

Sounds like the device was dropped at some point and damaged as a result.
Take it to Apple for evaluation and a replacement.

TS3899 My iPhone & iPad mail is locked - Press mail app, the screen starts mail, freezes and bounces back to main menu. The fault occurred whilst opening a draft email created in the 'Mail 2 Group' app. Hard reset/reset all/restore backup have no effect -

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