TTS and JTAPI

Hello there:
I want to make an application that make calls to a external/ internal phone number (using Cisco CallManager 3.1), convert a text message to audio (TTS) and send it. What do I need to do this??, any one know some libraries and samples for use TTS and JTAPI??
Thanks for your help.

Hi,
I need a help to make use of TTS in JTAPI 1.4 version. As there is no sample program for this JTAPI 1.4 package, am facing an issue to write a program to play a wave file. Am using Freetts to convert the text file into wave file with 8000 hz frequency. But to play till now I've used usePlayURL method to play the file. But the voice is not clear & soft. So our team preferred to choose a better voice using some other TTS engine & also make a try of TTS in JTAPI 1.4. But the existing source files are just a body for all each interfaces in that package. Don't know to make use of the interface methods.
Kindly guide me to proceed my task.
Welcoming the suggestions....
Thanks & Regards,
GrasyX

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TAPI and JTAPI connection

Dear All,
In our call centre we are using a recording system (voice) which is receiving the event from call manager through TAPI, paralelly as we know Call Manager PG also connected to same call manager through JTAPI. having small doubt about this connection, can we have TAPI / JTAPI connection at the same in a call manager.
with Regards,
Manivannan

I have not had much experience with native tapi vs. jtapi (java telephony application programming interface) but I imagine yes you can use both methods to interact with CUCM. Tapi and Jtapi service will run on different ports tho.
Sent from Cisco Technical Support iPad App

CUCM 8.6.2 and JTAPI problems

Hello,
Following many threads regarding JTAPI errors, data sync, and so on (eg: https://supportforums.cisco.com/message/3566010#3566010 , https://supportforums.cisco.com/thread/2090094) , I'm wondering if this catastrophic bug CSCuf44112 could be the root cause for these errors. Not only UCCX errors but also other applications involving CTI (Voice Recording, CUPC/Jabber in control deskphone mode).
It's difficult to fully understand what's written and the possible consequences.
Help to decrypt would be appreciated.
JC

I have bookmarked your post. An interesting topic indeed. Thank you for posting it.
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.

ASM , TTS, and dataguard

I am going to be migrating from Itanium (hpux) san using serviceguard and VCS, to AMD (x86_64) with ASM, I know the endian type change, and I have gone through a test of converting the database and bringing the datafiles into ASM, and importing the metadata. All good.
The question I have is, when I bring them into ASM I create them with
convert datafile
'/disk1/dbs/my_tbs_f1.df',
'/disk1/dbs/my_tbs_f2.df'
format '+diskgroup';
I then look at ASM to find the correct name and bring them into the database with
TRANSPORT_DATAFILES=(
'+DISKGROUP1/tts/datafile/my_tbs_f1.300.672929651',
'+DISKGROUP1/tts/datafile/my_tbs_f2.286.672929651')
What is going to happen when I run this same convert datafile on the Physical standby ? will the datafiles have the same name, or how do I keep a standard name across my databases ?
My goal is to bring them into ASM on the primary and the physical standby, and have the oracle import them into both databases without reinstantiating.

What is going to happen when I run this same convert datafile on the Physical standby ? will the datafiles have the same name, or how do I keep a standard name across my databases ? The datafiles will not have same name. Raise an SR with oracle support for your issue.
[email protected]

Cisco JTAPI and JTAPI 1.4

Hello,
-Are there any Classes from Cisco JTAPI, implementing the javax.telephony.* Interfaces?
_Where can I get the com.cisco.ipphone (for JTAPI 1.4) and com.cisco.jtapi packages?
- Are there better Specifications like the one on :
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guide_chapter09186a00801ea3b3.html
Thanx for help

Cisco JTAPI does implement much of the javax.telephony series of interfaces. You pick up the actual JTAPI classes and such when you install the JTAPI plugin from CallManager. You go into CCMAdmin, to the Plugins menu, and then pick JTAPI off the list.
You can find some pretty good documentation over in Developer Support:
http://www.cisco.com/cgi-bin/dev_support/access_level/product_support

ASR/TTS and MRCP Protocol

Hi Everyone,
can you please give me information about automatic speach recognation and text to speach and MRCP protocol,
What is the functionality MRCP with ASR and TTS.
Thanks advance.

Hi,
a good start: http://www.llaisdy.com/static/tech/mrcp/
Use Google to find out more.
G.
Sent from Cisco Technical Support iPad App

Change CUCM PIM in Package CCE and JTAPI Client

Hi All,
I have PCCE 10.5 here. In PCCE there is 1 CUCM PIM in PG A and 1 in side B. I want to change CUCM PIM in side B to another CUCM. What's impact if I change ip address of CUCM PIM and then re install JTAPI client? Do I need restarted some services or anything else? Thank you.
BR,
Roy

then you can just change the IP address in pim configuration while installing PG.
if the CUCM version subscriber running is different then previous one, re install the JTAPI and restart PG side B service. that should be enough.
Regards
Chintan

Making Call from Service (XML) and (JTAPI)

We have a Cisco IP Phone Service for survey's process, when the user accessed the service sends him a phone number to do the survey, we want to make the call and continue with the survey questions but when we do the connection the service closes and the user have to start again, obviously he obtain another phone number.
What i can do to avoid the service exits and be able to continue my process with my call made?
//Call Dial
protected void makecall ()
throws ResourceUnavailableException, InvalidStateException,
PrivilegeViolationException, MethodNotSupportedException,
InvalidPartyException, InvalidArgumentException {
println ( "Making call #" + ++iteration + " from " + srcAddress + " to " + destAddress + " " + Thread.currentThread ().getName () );
Call call = srcAddress.getProvider ().createCall ();
call.connect ( srcAddress.getTerminals ()[0], srcAddress, destAddress );
setCallProgressState ( false );
println ( "Done making call" );
Thanks

Cisco Web Dialer, which is installed on a Cisco Unified Communications Manager server and used in conjunction with Cisco Unified Communications Manager, allows Cisco Unified IP Phone users to make calls from web and desktop applications. For example, Cisco Web Dialer uses hyperlinked telephone numbers in a company directory to allow users to make calls from a web page by clicking the telephone number of the person that they are trying to call.

JTAPI / CTI Connection problems CUCM 9.1.2 and AndTek 4.8.5

Hi All,
we have a problem with JTAPI Connection to AndTek. The colleagues, they use AndTek, can login / logout, but after it, the actual status doesn't change by the others. If they restarts the phones (cable out, cable in), status will be changed. Other solution, restart Callmanager (sometimes the restart of the service "CTI Manager" can help too).
With AndTek we tried to find the problem, what they found: the phones are losing the connection to the AndTek service, and Application Users cannot control the phones.
Questions:
- How can I stay under control, investigate the connection of the JTAPI at side of CUCM
. Which trace / debug can help to find the problem by Application Users

You can monitor CTIConnectionActive under Performance tab in RTMT for a real-time number of JTAPI connections.
CTIManager SDL traces from CUCM and JTAPI logs from Genesys should help diagnose the exact JTAPI messaging and see what is closing the connection. There's a keep-alive process as part of JTAPI that Genesys should be using.
Lastly, a packet capture may help if there are network interruptions causing the issue.

VoiceOver and the NEW Thai TTS

I tried to install iOS 7.0 Beta 3 on my iPhone 5 and I found a big change of TTS used in my native language. I'm Thai. I find the earlier version of iOS used a clearer Thai TTS output. What should I do if I have some comments or would like to contribute to the localization process of Thai TTS for Apple? I believed that the upcoming release of iOS 7.0 will strongly effect Thai blind people who are familiar with the old TTS and may refuse to adopt it due to unfamiliarity.

If you are a developer and running a copy of a not yet publicly released iOS, you will need to post your question in the forums made available to you by Apple - discussing it here in a public forum is violating your NDA and the ToU here.
Good luck.

Jtapi - file palying problem

Hi all,
I am a Software Engineer, and programming in java since 2002. But now first time, I am working on a telephony application using JTAPI.
I have a dialogic card (D/41-ESC) to play with.
My code is working fine, it is dialing out, receiving calls, recording users voice and receiving DTMF input. All state and events are also according to documentations.
But i am facing problem at palying of sound (wav/au) file from application to telephone. No exception occurs during execution.
Please guide me what may be the problem.
(FYI. I have no sound card on my system)
looking for early reply. thanks in advance

Hi,
I need a help to make use of TTS in JTAPI 1.4 version. As there is no sample program for this JTAPI 1.4 package, am facing an issue to write a program to play a wave file. Am using Freetts to convert the text file into wave file with 8000 hz frequency. But to play till now I've used usePlayURL method to play the file. But the voice is not clear & soft. So our team preferred to choose a better voice using some other TTS engine & also make a try of TTS in JTAPI 1.4. But the existing source files are just a body for all each interfaces in that package. Don't know to make use of the interface methods.
Kindly guide me to proceed my task.
Welcoming the suggestions....
Thanks & Regards,
GrasyX

Jtapi - file playing problem

Hi all,
I am a Software Engineer, and programming in java since 2002. But now first time, I am working on a telephony application using JTAPI.
I have a dialogic card (D/41-ESC) to play with.
My code is working fine, it is dialing out, receiving calls, recording users voice and receiving DTMF input. All state and events are also according to documentations.
But i am facing problem at palying of sound (wav/au) file from application to telephone. No exception occurs during execution.
Please guide me what may be the problem.
(FYI. I have no sound card on my system)
looking for early reply. thanks in advance

Hi,
I need a help to make use of TTS in JTAPI 1.4 version. As there is no sample program for this JTAPI 1.4 package, am facing an issue to write a program to play a wave file. Am using Freetts to convert the text file into wave file with 8000 hz frequency. But to play till now I've used usePlayURL method to play the file. But the voice is not clear & soft. So our team preferred to choose a better voice using some other TTS engine & also make a try of TTS in JTAPI 1.4. But the existing source files are just a body for all each interfaces in that package. Don't know to make use of the interface methods.
Kindly guide me to proceed my task.
Welcoming the suggestions....
Thanks & Regards,
GrasyX

Is there a way to quickly make CC notes out of the TTS?

Hello,
My project has TTS notes that are marked up with VTML tags. (For every line, I have at least 2 VTML tags to slow the speed of the spoken text because there is no way to change the spoken-text speed of the entire slide at once, let alone the entire project... : ( For this issue alone, I am looking at switching to Storyline.) Anyway, I also have CC notes, which are essentially identical to the TTS notes, but minus the tags.
Question: Is there a way to copy and paste the TTS notes to the CC notes without doing 1 line at a time? The problem with changing the notes under the heading "notes" is that you are changing both the TTS and CC notes at the same time, and for me these two will look very different. In the end, I need to keep the TTS notes with all of their tags, and I need to have CC notes, which of course do not have the tags. If I could, with a single click, copy and paste all of the TTS notes to CC notes, all I would have to do is delete all of the tags..
I am hoping that I am missing something that will make this a lot easier. Next time I will create the CC notes first, but originally the customer didnt want them..
Thanks for any help!

Hi
Here is the difference.
1. This doesn't work.
2. This works.
Sreekanth

Captivate 4 TTS Audio not playing in published or preview ok in edit

While viewing my project in published view, audio did not play on 5 of my 70 slides. (It worked fine previously). It played Ok in edit but no sound in preview or published. I tried to replace the audio using the Convert TTS button, and the audio would not replace the previous audio. Even removing the audio and dragging the new audio to the timeline would not work. I reinstalled Captivate 4 and TTS, and it seems to work fine on new a new projects but I can not seem to get it to fix my current project. Can anyone advise if I can fix those slides, or have I somehow corrupted those slides? It's a big project. Thanks in advanced

If I ever see dodgy behaviour like this on a slide, and it doesn't resolve easily with a reboot or republish, I just recreate the slides and delete the old ones. It's often far quicker to do this than muck around trying to fix them. If there is corruption in a slide, you don't want it anywhere in your project.

Use of JTAPI in Caller ID

Hello all, I'm doing a Computer Science degree, and my topic for this semester's programing project is Caller ID Management. I'm supposed to implement a call-logging software in Java, and JTAPI seems like a ready solution, but the problem is, I'm not quite sure how to use it, and my lecturers are clueless. I was told to use a caller ID-enabled 56K modem for my project, and I'm lost.
I've been doing some research on how caller ID works from phone to phone, and I've read how it works, from what meagre sources I can find on the net - emphasis here on the ASCII format for the CND message, and the format of the protocol used.
My questions are as follows:
1) Will I be able to use JTAPI for my project? I know it's written on the JTAPI page that it can be used for call-logging, but I'm going mad trying to finish going through all the specifications provided on this site, and I'm still not even sure which package I should be looking at.
2) If the caller ID is going to be from phone to pc, do I have to be directly worried about the protocol, and the format & content of the received data messages, or will the JTAPI methods deal with that internally?
Unrelated request:
If anyone has any good sites or documents on implementing Caller ID (preferably as detailed as possible), I'd be grateful if you helped me out abit. I've only managed to find two pages of something helpful: most of the info on Caller ID is too superfluous to be of any help.
Thanks for your help! :)

Hi
When I was trying to compile Outcall and Incall sample code from sun website I found this error:
"Can't get Provider: javax.telephony.JtapiPeerUnavailableException: JtapiPeer: DefaultJtapiPeer could not be instantiated."
If you can give me a sample code that you know it will work or you know any changes needed to this sample code plz say to me, I would be glad that you give me a code that you are sure about that because I am new in JTAPI

TTS and JTAPI

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