Turned off computer during 8.1 installation; computer stopped working
I use Windows 8 and did not want to update to 8.1. However, I must have accidentally hit the button and it started to update. I then tried to find a way to stop it from doing so but finally turned the computer off to try and prevent it. Well, I did prevent it but not like I had planned. When I turned the computer back on, there was a black screen with the words that it could not be rebooted and to restart the system. How do you do this when neither the mouse nor the touchpad are responsive? Does anyone know what might have gone wrong? Am I "between systems" so nothing works now? And is this something easily fixable?
Thanks for any suggestions.
Solved!
Go to Solution.
Always tell us which computer you have. There is a label on the bottom.
I use Windows 8 and did not want to update to 8.1. However, I must have accidentally hit the button and it started to update.
Microsoft has stabbed you in the back. Windows Update KB3008273 forces an automatic upgrade from Windows 8.0 to Windows 8.1. You must prevent that from installing in order to prevent the forced upgrade of Windows.
Once you have restored the hard disk to its original out-of-the-box contents, there are two reasons you should upgrade yourself.
1. Microsoft's support for Windows 8.0 runs out at the end of the year.
2. Toshiba machines need special care during the upgrade. It should be done as follows. Bookmark this article.
How to Update from Windows 8 to Windows 8.1
We can tell you how to restore the disk to factory new.
-Jerry
Similar Messages
-
Dear all,
I'm very hungry with my iMac and my Time Capsule :
I try for two weeks to restore my iMac without any success...
I wait 80 hours to finally have the message again and again : "to restart your computer : turn off computer with power button until switch off then press again power button".
But my iMac do not work !
Could you help me?Hello, that's a kernel panic...
http://thexlab.com/faqs/kernelpanics.html
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X 10.6 Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward. -
How do you uninstall PP6 with win8.1 when it no longer shows up as a program listed with an uninstall options. PP worked until I turned off computer and restarted. All start up links are gone. I can see where Adobe PP6 files installed when I do a directory search but no .exe start files in those directories work. I can not uninstall PP6 and try again to re-install. How do I fix this problem?
Thanks Michael. Apologies for the slow reply I was away for a bit (holiday blitz at work and visiting family madness etc.etc.) back now, I set both options you requested to "never " and retried the CMS software with no change.
I do have progress of a sort though, as a test I took a separate test PC and put a clean install of Win7 on and loaded up the CMS software (it worked perfectly) and then took the version of ole32.dll off that machine and put it onto the computer I had built
for her (using Linux) and...
got a new error code. Darn I was so sure I had found a clever solution this time lol.
Anyway now when the CMS fails it gives me a similar error but the offending module is "ntdll.dll" sooo... I tried taking the "working" version of ntdll.dll from the test box and moving it over (making sure to back up the existing ones
first so I could put them back if needed) to her new PC and the PC would not boot.
It seems to want the original versions of a few Dynamic Link Libraries and if I could somehow give it those while not breaking Win7 it should theoretically work seeing as it no longer errors with ole32.dll.
ntdll.dll however seems necessary for Win7 to boot.
So what I am wondering now is:
Is there some way to have both versions of the DLL file in the system32 folder (bypassing the "cannot have two files with the exact same name in the same folder" thing) or rename the original DLL's something else and somehow make the CMS look for
the new named versions so the system has the updated DLL's it needs to boot/run and the CMS has the old ones it wants to run or is there someway to have a self contained install of the CMS, say on a USB flash drive and give it it's own E:/windows/system32/needed
dll's path to the files it needs?
Willing to try any other options or settings you may have come up with as well.
Thanks again for your reply and my apologies for not answering sooner. -
How can I turn off computer screen, when mirroring to apple tv?
How can I turn off computer screen, when mirroring to apple tv?
Thanks.Welcome to the Apple Community.
You can't. Mirroring is just what it says, it mirrors exactly what is on your computer screen, if there is nothing on your computer screen, that's what you will see on your TV screen. -
Can't turn off computer because mail won't quit
Can't turn off computer because mail interupts shut down. I can force quit, but nothing happens. literally.
I'm also using Apple Mail with a POP account and Exchange as well.
One easy thing to try first is to Rebuild the Mail boxes, choose each Inbox in sequence and go to the Mailbox Menu > Reubild
Do this for the POP account Mailbox and the Exchange in that order. Try quitting Apple Mail and see what happens.
Reading this also led me to do a Google Search on Apple Mail hang on quit. Which led me to this message in the Discussion Group:
From Member: BDAqua
First I'd backup your whole Mail folder. Try trashing this file first, then logout/in... /Users/YourUserName/Library/Preferences/com.apple.mail.plist If that doesn't work try the .plists in...
/Users/YourUserName/Library/Mail/
So what you want to do to first backup your email is this:
http://www.maclife.com/article/howtos/how_back_and_restore_mail_lion
Follow the steps 1 & 2 to create backups of the mail boxes.
Then go to the Desktop > Go Menu > (hold down Option Key) choose Library > Preferences > (look for com.apple.mail.plist) drag it to the trash
Logout of your Mac, Log back in. Start Mail see if it hangs on quit
If that fails o to the Desktop > Go Menu > (hold down Option Key) choose Library > Mail > MailData > (there are .plists in here to that could be causing issues). *WARNING: Make sure to have all your account settings written down in advance of trashing these .plists. You want everything written down in case you have type it ALL in again once these .plists are eliminated. -
How complitely turn off computer?
How complitely turn off computer?
Are you talking about where it shuts itself down after going through the shutdown routine? If it's not doing it automatically when you issue a "shutdown -r now" (or the like) then it's probably an issue with power management. There's a few ways to tackle that. Either use APM or ACPI. ACPI tends not to work all that great on computers that have really old bios. In that case it's better to utilize APM. Probably your issue is that the your system may not support ACPI very well or even at all. However, it may support it, but the kernel is turning it off by default from detecting your BIOS being dated beyond a certain point in time. They did that to error on the side of caution. They opted to choose a conservative default assumption since it makes more sense in that at least most systems will be able to boot up without any problems by default.
My computer used to be able to shutdown automatically through the use of APM, but not ACPI (ran into this issue when I upgraded my kernel from 2.4 series to 2.6 series back when I ran with Debian), but I ended updating it's BIOS and it worked fine with ACPI from there on. My system is pretty old too, so it doesn't completely implement ACPI. I think it's laptops that tend to make fuller use of ACPI anyway. However, it seems like most desktops with the last 8 or so years make some minimal use of it at least. So you can see there is many ways to approach this issue.
First thing to try is to look around in your BIOS setup to see if there is any ACPI related setting, like mentioned earlier. That's a good place to start. If you don't see any settings, it either means that your BIOS setup either don't allow you to set ACPI, doesn't support it, or just the current version of your BIOS doesn't allow changing related settings or make use of it. So naturally, the next thing to check is the manufacturer's sight for your motherboard and find any BIOS related info.
Upgrading the BIOS is probably the most elegent solution but it can be openning up a whole can worms if you don't know what you're doing. If you botch flashing the BIOS you run the risk of turning your motherboard into a paper weight. So the key there is make sure you at least read your manufacturer's instructions carefully and also make sure that your use the right utils and BIOS version for your BIOS and motherboard. And don't dare have a power failure or shut the system off while it's rewriting the boot block. That where people run into a serious problem of rendering their system completely unbootable since the system no longer has the most basic of code needed to even get the system to a state that it can even begin bootstrapping. Technically, the motherboard isn't probably trashed, but at that point you have a chicken before the egg syndrome going on. You can't get it to boot far enough to boot to anything, much less a floppy, to be able to reflash the bios to get yourself out of the pickle. So when, and if that sort of thing happens, then it would require replacing the BIOS chip itself which may or may not require soldering.
Anyway, don't let that scare you, it's just to point out that when you're doing things like flashing a system's BIOS it's critical to do it right since it's modifying the system on such a fundimental low-level. If that part of the system isn't functional, everything else, like HD and floppy being able to load anything, is a moot point.
If all of that stuff makes you uncomfortable, you may opt to utilize APM instead. I can't remember exactly how to instruct the kernel to use APM instead of ACPI. I believe there is kernel parameter you can set in your bootloader's settings. I can't remember it off hand. Sorry. -
How absolutely turn off computer if I use lilo boot loader?
How absolutely turn off computer if I use lilo boot loader?
With this /etc/lilo.conf content computer not absolutely turn off:
# /etc/lilo.conf
boot=/dev/hda
# This line often fixes L40 errors on bootup
# disk=/dev/hda bios=0x80
default=arch
timeout=0
lba32
prompt
image=/boot/vmlinuz26 append="apm=power-off"
label=arch
root=/dev/hda1
initrd=/boot/initrd26.img
read-onlyPlease provide some system specs so that we may give better advice. As phrakture has already said, you must have hardware that supports power management before auto shutdown works.
-
I have just installed snow leopard on my Mac Pro (v10.5.8) on trying to shut down on the apple menu it doesn't completely turn off computer, I just get a blank screen but the curser is still live and I have to hold down the power button to force a shut down.
Try quitting all applications before shutting down. One may be hanging and preventing a normal shutdown.
-
While doing the most recent firmware upgrade, my new iMac hung on the spinning ball. The instructions said "not" to turn off power during the process, so I don't know what to do. The ball is still spinning.
If you tried resetting the ipod and it still keeps having the same issue you described, try setting the ipod to disk mode.
Here is an article from the apple support website on setting the ipod to disk mode.
http://docs.info.apple.com/article.html?artnum=93651
If you can get the ipod into disk mode, connect it to the computer and rrestore the ipod using itunes.
if the ipod will not go into disk mode, you can return the ipod or set the ipod up for service via the apple ipod service depot.
http://depot.info.apple.com/ipod -
I can't turn off my Macbook pro since installation Mavericks
I can't turn off my Macbook pro since installation Mavericks. When I push the start/power button, a black screen appears. asa I touch anything, the desktop reappears. If I push the start/power button long enough, it shuts down, but I cannot keep doing this forever ? What's happening ? I made sure alle programs/windows quit before trying to turn off...
Hi Biouche,
the first three days after installing mavericks, the choice window you talk about didn't appear at all. (only that black screen and a forced "turnoff click" (which didn't feel fine to hear ;-) But ! AFter the first three days, the choice window did appear again, with the choice to switch off/restart/etc. so evertything back to normal (except, before the installation of mavericks, the choice window appeared already the same second after pushing the start button. Now, it's like you said, waiting 2 full seconds. still feels "scary", but anyway, at least i can turn off the macbook in a normal, safe way again. So thanks for your reaction , a nice day toU2 ;-) -
My computer stops working completely and the screen goes crazy
I don't know which is the Safari version I am using, but I am pretty sure it is the latest one. And I use this same version for a long time and have never experienced any problems. However know everytime I start my Safari, it works perfectly for a few seconds and then the computer stops completely. Nothing works! The mouse arrow moves, but the clicks have no effect. The keyboard keys do not work. The only thing left is turn de computer off using the power button.
I have also noticed that the screen starts becomes pink, but not whole pink but many pink lines show up in front of the screen. At first I thought it was a hardware problem, probably in the Video Board, but it only occurs when using Safari. I did not make many tests, because I was affraid it could damage even more the computer. Therefore, I am not really sure it is a Safari problem.
What can it be and how can I fix it???Unfortunately, it doesn't.
First, I bought my Mac Book Pro earlier then the specified period. Second, I am not really experiecing a lack of video or a distortion, but another kind of problem. It is more like a complete breakdown, because even the computer stops working, not only the screen. Furthermore, the screen gives signs that a problem occurred, but it doesn't become distorted, it only starts showing many pink lines.
But thank you very much anyway. -
Downloaded this game, "Where's My Water 2" and before I can even start it asks for my age but freezes and wont move. I've rebooted, turned off, removed and reinstalled and it still wont work but on all my previous iPhones it worked fine.
Sorry if I sound stupid but how do I contact the developer? Where would I find that information?
-
Hello,
Have installed a second lot of the adobe suite apps on a second computer & the suite on my first computer stopped working. So I upgraded to a team account & add a second user thinking this was the problem but my first computer still won't open the apps?
ThanksOn your first computer, go to chat
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
Hi
I signed out from my icloud because wanted to change my maill address and password for it cause couldnt connect with my old password and mail acc i dont know why.But then realised that i will loose all my data...
Will i loose eveything i have saved now on my mac by signing out the icloud?
and is still 'signing out'...cant turn off my mac and 'system preferences' is still working..
Can i re instal it back?
Please advice what to do ....how to cancel signing out....turn off my mac...or re instal icloud...
Thank youI have the same problem. Unfortunately, the troubleshooting link you added has the first step listed as "Verify that FaceTime is enabled in FaceTime > Preferences" which we (the original poster and I) can't do as our Preferences are greyed out. We can't click on them to verify anything.
In FaceTime itself it's verified my apple id (also double checked via the site) and then it says the email is "verified" but then it freezes and after a minute or so it says "Could not verify the email address. Please check your network connection and try again."
After checking the network connection, it still doesn't work. It's rather frustrating as it all worked fine until about a week or two ago.
Any help would be appreciated.
-H -
Managed sql server installer has stopped working sql 2008 r2
I tried to installed sql 2008 r2 on my windows 7 but unfortunately I got message "managed sql server installer has stopped working"
1. I tried to program feature on and off feature
2. I checked setup file is corrupted or not setup file is well in condition
3. I turn on firewall too.
then again I tried to installed again same problem I faced.
please any different way to overcome from this problem!
regard Bishnu Khaling!Hi Bishnu,
As Shanky’s post, you can post the SQL Server setup log files for analysis.
According to the error message, it is usually a problem with the installation of .NET Framework on the machine. However, from your description, you try to turn on the Microsoft .NET Framework 3.5 feature and still fail to install SQL Server 2008 R2.
Do you reboot your computer after enabling .NET Framework 3.5?
To further troubleshoot this issue, I recommend you perform the following steps.
1. Run the below tool to verify the state of one or more versions of the .NET Framework on the computer .
http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx
2. If .Net Frameworks 3.5 cannot be verified in step1, please use the
.NET Framework Repair Tool to repair it.
3. If there’s no problem with .Net Frameworks 3.5, and you also have .NET Framework 4.0 or 4.5 installed on the computer, please uninstall .NET Framework 4.0 or 4.5 completely. Then reinstall SQL Server and check if it is successful.
4. In addition, please make sure that the Windows 7 system is not damaged.
For more details about the error, you can also review the following blog.
Fix: Managed SQL Server installer has stopped working on Windows 7 | 8:
http://www.thewindowsclub.com/managed-sql-server-installer-has-stopped-working
Thanks,
Lydia Zhang -
Windows Connection Manager Profile Installer Has Stopped Working
Hi all, I thank all who can help me with this problem beforehand and will do so after.
I am an IT technician at a university in South Africa. I am trying to install a custom made VPN program that works perfectly on every other machine but not this one laptop.
It is a Lenovo G580 laptop running Windows 7. Every time I try to install the VPN i get the error message that Microsoft Connection Manager Profile Installer has stopped working.
I have made sure all the updates are installed.
I have done disk check.
I have done System File Check.
I have done Windows Repair.
I have coppied the cmstp.exe and ole32.dll files from one windows to the problem computer.
I have taken permission of both the above mentioned files.
I have done anti-virus scans and anti-malware scans.
I have tested that other applications(not VPN's) install correctly.
I have tested that the VPN installed correctly on other computers and pulled a new one to make sure the application was not corrupted.
Error details:
Description:
Stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: cmstp.exe
Application Version: 7.2.7601.17514
Application Timestamp: 4ce7a860
Fault Module Name: ole32.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c92c
Exception Code: c0000005
Exception Offset: 00000000000284fb
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1078Hi,
Generally speaking, this error can be caused by one or several of the below factors:
a. The dll file is deleted accidentally from your system
b. The dll file is damaged due to virus or spyware infection
c. improper software removal
d. The dll file was overwritten by an incompatible version.
e. Outdated hardware drivers
f. Too many invalid/obsolete registry entries.
g. Related registry entries is corrupted.
I would like to suggest you try the following steps to check the results:
a. Do a system restore to undo recent system changes. If the error is just caused by the file getting corrupted or damaged, performing a system restore would help you to get a fresh copy back and also fix the related error well at the same time.
b. Update the drivers for hardware devices and install any available Windows updates.
c. Test in a new user account. If it works, please refer to Fix a corrupted user profile.
Fix a corrupted user profile:
http://windows.microsoft.com/en-US/windows7/fix-a-corrupted-user-profile
If the individual troubleshooting advice above is unsuccessful, performing a startup repair or repair installation should restore all Windows DLL files to their working versions.
Hope it helps.
Regards,
Blair Deng
Blair Deng
TechNet Community Support
Maybe you are looking for
-
[SOLVED] Trouble starting Xorg on Macbook Pro 7,1
I'm trying to set up Xorg on my 13" Macbook Pro 7,1. Every time I run startx, I get a blank screen and have to do a hard reset. This is on a brand new install. I've installed the wireless drivers, connected to the network, upgraded any packages ne
-
When printing on a digital press, why are the colors different between INDD & PSD?
I've created the exact same CMYK mix in both InDesign and Photoshop. When printed on a digital press they are not the same color. Any ideas how this can be fixed/solved?
-
I have two SSD's. I change the Sata Mode from AHCI mode to Raid Mode. I then created the Raid with both SSD's and created Raid 0. I loaded Windows 7 64 from bootable USB. I then installed the Sata Raid controller from another USB. It then shows the P
-
I have just purchased a JVC JVC ENVERIO GZ-MC500 Camcorder. I don't seem to be able to import any videos. Mac help says that I have to use a fire wire but my camcorder only has a USB port.
-
How to set the value that appears in the 'Reply To' field when sending Mail.
I send my mail from one email address (i.e. server) but I want replies to go to a different email address (i.e. server). Apple Mail facilitates this but only when I remember to type the email address into the 'Reply To' field when I compose the mess