Turning on brand new 15 inch retina display MBP

I have just got a new MBP (2 days old) . To turn it on, once it has been shut down, I have to hold down the power button for abnormally long time....is this normal? You have to keep your finger pressed down on the power button until it switches on (much like the time you have to hold it down if you were to force close a frozen screen). Surely this isn't right?
The mac has been working perfectly apart from this and the fact that on the first day I was working on it, suddenly the mouse cursor disappeared/became invisible. I could still move around the screen but without being able to see where the mouse was. After a few minutes it came back.  Wasn't really thrilled with this happening to a brand new top of the range computer, but maybe it is nothing to worry about?
I am just a bit jittery as my old macbook pro (3 years old) just died on me. Started with fuzzy screen jumping about, then screen split in half and mirrored (left side was on the right and right side on the left) then few days later screen went stripy, then days later went blue (worked on odd days in-between) then finally froze on a white screen and wouldn't turn on.
Going to see a Genius isn't really an option as I am a flight and train ride away from any Apple store.

OS X Mavericks updates the power button behavior on Mac computers.
Using the Power Button to Sleep & Wake
Tap the power button in Mavericks to put your Mac to sleep or to wake it up:
Tap the power button once to put your Mac to sleep.
Tap the power button again to wake your Mac.
Press the power button for a moment to sleep or wake your Mac.
Accessing the Shut Down Dialog
Press and hold the power button for 1.5 to 2 seconds to see additional options
Forcing your Mac to turn off
Hold down the power button for 5 seconds to force the computer to turn off.
Important: You may lose unsaved documents if you force the computer to turn off this way.
Use this method of turning off your Mac only if it has become unresponsive for an extended period of time.
Normally you should shut down the computer by selecting Shut Down from the Apple menu, or from the shut down dialog pictured above.

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