Twist problems/customer support

We purchased a lenovo twist and had issues with the computer and after delays finally received a replacement as we purchased the 3 year warranty. The new computer after around 4 months was a defect as well. A tech came to our house twice to fix the issues and the computer continues not to wor properly. I called tech support for warranty purposes and they were unprofessional. The first lady did not know what to do and had to constantly put me on hold to ask for advice. She did not want to read the notes as there are a lot due to the twist issues. I asked to speak to a supervisor and she denied me at first until I had to be more assertive. Randal who stated he was the only supervisor told me there was nothing he could do but escalate the case. That does not solve the issue of the computers i have received from lenovo be defects and I have completed this process to often. He started to pant and get all worked up as I requested to speak to some other supervisor as I noticed he was having a bad day with the tone he had. He denied this request and stated he is the only one I can talk too. I disagreed and he hung up on me. Later that day I called back again and the tech did a much better job and gave me a case number to have case escalated and stated a supervisor would call between 24-72 hours that is their policy and he would send a box out to mail back the lemon twist. This all took place on Friday and today is Thurs and still no call or box. Just to let everyone know this happened to me last time as well the ball was dropped. This is the reason I was persistent on getting this problem taken care of. I would like a refund or a totally different computer not a twist as they are terrible and have a bad taste about them due to the poor product and costumer service. There is a saying on the machine while you which states they are here to ensure you have a wonderful experience, which I am not having at this moment

stage three finally spoke to an executive and explained my situation I then find out in the conversation he is not with Lenovo company he is part of the resolution center. He stated will forward case to Lenovo and they will get back to me in the famous amount of time within "72" hours heard this story before hope they follow through. At this point I am confused first tech then executive not part of lenovo uhh! The last three people I did speak too were much more professional and actually looked up the case numbers. Would like to say thank you. So now I wait for Lenovo to contact me. Twist still does not connect to internet and that means even when we go out and there is wi fi so its not my network at the house. This is my second Twist.

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<Edited By Host>

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i have a problem with adobe support advisor, how can i reinstall this program
created by Willi Adelberger in Deutsche Foren - View the full discussion
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Hi,
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My answers under yours below
Second, the Bug Report form is here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform . Technical support is not a bug reporting center, nor are they developers which is why they probably closed your case. And there really are not any questions in your support request it reads like a bug report and an angry one at that, not even starting out calm, shouting almost immediately.
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Thanks for the link, I'll post to that. I personally don't agree that bugs this big should be present in software of such high upgrade fee's and which should have been tested but I guess we all know its the way of the world now.
1. Why are you working with remote website files that are not part of your domain and not in your local site? This is a bad practice to get in the habit of. If their website shuts down, so does the functionality of yours. Many here will argue that point.
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- Accepted, I appreciate your honest comments and critism and fot taking the time to reply :-)

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>
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Message was edited by: longtalltexan

I had such a strange experience.
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- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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