Two Time capsules that stopped working after 12 months

2 years ago I bought 2 time capsules(2 TB). I used the first for 12 months and was very happy until it just stopped working suddenly. I couldn't turn it on at all. I then started using the second Time Capsule that had never been taken out of the box. Now 12 months later exactly the same thing has occurred to this second Time Capsule.
Any tips to stop this happening again would be gratefully received.

Check out this and have a look for your serial numbers:
http://support.apple.com/kb/TS3351?viewlocale=en_US
Message was edited by: MarcosCastellano

Similar Messages

I have an external hard drive from my time capsule that stopped working on me. I am attempting to access the data with a hard drive reader on my MAC. I am able to see the drive in disk utility and under system info USB. But I am unable to access the data.

I have an external hard drive from my time capsule that stopped working on me. I am attempting to access the data with a hard drive reader on my MAC. I am able to see the drive in disk utility and under system info USB. But I am unable to access the data and it does not show on the desktop when connected.

Ok if disk utility was able to verify the drive I doubt there is any problem.. are you trying to open a TM backup??
You need to mount the sparsebundle then check the actual info inside the bundle.
Don't use disk warrior.. if the disk has verified then unless you deliberately deleted files there is nothing that is going to do.
Pondini has a lot of stuff about getting access to the sparsebundle.
http://pondini.org/TM/17.html
But if you have copied info to the TC that is now gone.. and the disk is ok.. I am not sure.. the TC will not have deleted the files itself.

My Time Capsule has stopped working after I tried to configure an extended wifi network

My Time Capsule was working fine until I tried to configure it with an extended bridge. Now either the amber light is solid or the solid amber comes on for awhile and then goes completely out.
The AirPort Utility says that there is no internet connection, the DNS settings are wrong, and that the disk need to be repaired. Using Disk Utility, the Time Capsule does not even show up so that I can repair it.
I am running OSX 10.7.5, and besides the Time Capsule I have a Vonage Motorola (VT2442-VD) for VOIP, which of course is not working because it was connected behind the Time Capsule.
I'm in Italy and cannot call Apple directly since I now do not have phone service.
Any suggestions how I can check/repair the Time Capsule, and then configure it properly to my satellite broadband?
Thanks for you help.

How old is the TC?? The LED should never go solid amber.. that indicates disk failure.
Or completely out.. that indicates power supply failure.
As a note you cannot extend wireless to a non apple wireless router... you can only plug in by ethernet and use the TC to create a wireless network.. this can have the same name as the main router,, same SSID in other words and same security but set to different channel..

I have two time capsules, one for work and one for home, how do I set up the work time capsule to only back up my work files?

I have two time capsules, one for work and one for home, how do I set up the work time capsule to only back up my work files? Also, how do I add co-workers to my work time capsule and wife to my home time capsule? Thank you!

You cannot have two different TC setups.. at least until Mountain Lion.. it did introduce some changes but I am not sure if you can setup two different configurations for TM.. you can use two different devices to back up to. I doubt this will help you.
You might be better using a real backup software.. superduper, CCC, chronosync etc.
The TC by default is available to any Mac in the network to do backups. TM will sort itself out and put each computer on a different backup. These are kept in separate sparsebundles.. so that is all fine.

HT2284 My Time Capsule just stopped working.

Thank you in advance for any help. My Time Capsule just stopped working and I do not get the 'Connection Failed' error message as the Time Capsule is not showing up in the finder window. The light continues to flash amber on the Time Capsule. I am using it with my iMac running Lion. Any help will be really appreciated.

This is just typical Lion.. reboot the TC.. if that doesn't work.. reboot the whole network from fully off.. in order.. modem.. router/TC.. clients. 2min gap between each.
If still has issues.. press reset on the TC and redo it.
Download a utility that has tool properties..
http://support.apple.com/kb/DL1482
Just ignore the toyland version in Lion.
Next time it happens go to disk page in the utility and hit disconnect all users..
C12 and C17 can suggest some other things.
http://pondini.org/TM/Troubleshooting.html

My time capsule has stopped working.

My time capsule has stopped working. I get following error message The backup disk image “/Volumes/Michael Campbell's Time Cap/iMac.sparsebundle” could not be accessed (error -1). I tried everything including deleting all the data and starting again. It then works for a few back ups and then gives the error message. I have tried to repair the disk but that is grayed out.

Found this elsewhere so I will try it
Go to App folder
Open Utilities
Click on AirPort Utility
Highlight your Time Capsule
Go to Manual Setup
Click on Disks
Highlight your Time Capsule
Click on Disconnect All Users
Close AirPort Utility
Go to Systems Preferences
Click on Time Machine
Click on Select Disk
Find your Time Capsule and highlight it
Then click on USE BACKUP DISK.
Go to the Menu Bar and click on the Time Machine Icon
Click on Backup Now
It should work

My time capsule has stopped working since installing Yosemite. It says to wait to tell me how much longer but it stays that way for hours.

My time machine has stopped working since I upgraded to Yosemite. It gets to the point that says it will estimate the time remaining, but it never gives me that answer and it just stays on that page and never completes it's backup. This is a brand new macpro, so I wanted to capture the previous info on my computer I was able to put my external hard drive on new computer and it did the migration and all my old info returned. However, two days later I wanted to do a backup using Time Machine with my Western Digital Mac external hard drive but it won't progress past saying how much time remaining, even after several hours of sitting there.

You do need to wait a long time.. as it takes a long while for Yosemite to index the existing backup if it is large.
Here is Apple's List of bad things that happen to TM in Yosemite.
OS X Yosemite: Time Machine problems
It is clearly no where near as comprehensive as it needs to be.
I presume your disk has your old backup.. it may be better to keep the old backup.. save that for the future.. and get a new disk and start a fresh clean backup.
I would also recommend using Carbon Copy Cloner or similar for the time being. Make a bootable clone backup of your drive to a new external drive.. it is really superior in lots of ways to Time Machine. And does show you what it is doing.
For TM at least you can still use the widget so you have some log access to that TM does.
A1 here. http://pondini.org/TM/Troubleshooting.html

My time capsule wifi stops working several times per day

In the last several weeks, my time capsule wifi will suddenly stop working. Both the guest and main networks go down. I unplug the time capsule and plug it back in and then it works again for a while. My internet is ADSL. The signal comes in through a Actiontec Modem and then by ethernet to the time capsule which broadcasts the wifi.

Not sure what you mean by "suddenly stop working".
Does this mean the power indictor light on the Time Capsule goes off and then comes back on when you restart the Time Capsule?
Or, does this mean that the power indicator light stays on, but devices cannot connect to the wireless network?
If you are using an Actiontec modem/router and trying to run both "main" and "guest" networks on the Time Capsule, that is creating an error known as Double NAT. Sometimes you can get away with this on a simple home network, but the better option would be to run the Time Capsule correctly in the "Off (Bridge Mode" setting.
Unfortunately, the "guest" network will not operate correctly when the Time Capsule is in Bridge Mode.
If your Actiontec device really is a modem/router or gateway....as we suspect.....the Double NAT error can cause loss of one or both networks, Can you post back with the model number of the Actiontec "modem" that you have so we can check out the possibility that you have an incorrect setup?

HT4628 my time capsule has stopped working - have a green light but get an error message saying "there was a problem connecting to the server..."

I noticed this week an exclamation mark on the time machine icon on the menu bar.
My Macbook, iPad and iPhone all connect to the network but i get "there was a problem connecting to the server..."
When I open the preferences the time capsule is off but turnign it back on sends me in a loop of selecting the Time Capsule device (which has a nice green light etc) and then getting the error messgae about being unable to connect. I've pulled the plug a couple of times (this has worked in the past) but no change.
Any advice would be welcome before I try a factory reset or have to return to Apple for repair (the one thing they are offering as the thing is only 5 months old)

I also noticed that when I go to finder I see two MacBook Air's that are in my name but have the number (2) and (3) next to the name.
That is a well known bug in Yosemite.
Try open System Preferences (gear icon on the dock)
Open Sharing
Edit back to the correct name for your Mac
This may...or may not help. But, it won't hurt.
The Mac's name may stay stable....or you may see (2), (3), etc again soon.
Be sure to restart both your Mac and the Time Capsule after you do this.

My Time Capsule has stopped working. Restoring default settings does not work.

I have a 2TB Time Capsule (Model No. A1409). I think that it is approximately 20 months old. It has been working very well until around two months ago, when it began to display the flashing amber light. At that time I performed a hard reset, restoring the default settings. This worked and the capsule continued backing up perfectly for a further three weeks. However, about three weeks back the flashing amber light returned. As I have been busy elsewhere I was not able to attend to this untl recently. It does not seem to matter how many times I reset the device, I cannot return it to a working state.
The capsule has previously been set up to connect to the internet through my existing broadband service. As such, it was initially set up and subsequently restored wirelessly. I no longer seem to be able to achieve this. Has anybody else experienced similar difficulties and if so, were you able to remedy it.
Grateful for any advice. I feel another trip to the Genius Bar coming on.

Yeah absolutely - no problem.
I had the same thing happen where I did a restore on my personal TimeCapsule (TC),
and when I updated the device after installing it, it for some reason set the TC into bridged mode shutting off DHCP/NAT service.
Which means, that it doesn't reserve an IP for any client trying to attach. This is what it sounds like yours is doing.
So if you see that it says bridged, and that box with dhcp reservation is greyed out, change it from bridged to DHCP/NAT.
This will allow any client (computer/device) to attach and reserve an IP address for access to the internet.
Once that is set, and you update, hopefully the light should go green.
I would also recommend checking the "internet" tab, and making sure that your IP address is assigned using DHCP. (It probably is - but that part is essential for communication with your Internet Service Provider (ISP)...
SO - if the device goes green after the update:
If it does, then go back into the router and click on the wireless tab and confirm your wireless settings are correct, if any changes are made, update.
At that point, you should be able unplug your laptop to wirelessly connect to the router.

Time Capsule no longer works after unplugged and plugged back in

See if you can follow this.
When i first got the time capsule about 2 months ago i had problems right off the bat. I changed the WEP to a WPA, plugged the time capsule into the router instead of going wirelessly and used it to extend the network. After several time of reseting the capsule, changing settings and passwords, and waiting several minutes for the airport utility to say it could not connect i finally got it to work.
Now, the other day i went to move my desktop to another outlet, so everything was unplugged via the surge protector, for about 5 minutes then plugged back in. Now the capsule no longer works. I was getting the same messages as two months ago, as if everything was reset in turning it off for a minute. I went through the same processes as last time to get it to work, but not this time. After waiting at the airport page for a few minutes it says that internet connection is the issue. Now the capsule is about 1 foot away from the router and plugged in, and i have internet connection to the desktop and my macbook pro.
Does anyone have any ideas, omitting the stupid suggestions web pages tend to give, such as is it plugged in? is it turned on?
Help is GREATLY appreciated.

"plugged the time capsule into the router' try bridge mode and also configure its wireless setting

Time Capsule wifi stopped working but drive access is ok and 2nd bridged time capsule is working

After six months of successful setup, the wifi on my new 3TB Time Capsule stopped working. At first I would just power everything down and then power it up and it would come back but it had to be reset multiple times per day. Now it is not working at all. I find this very weird because even though the wifi is not working and I can't access the internet, I still have access to the hard drive through finder on my MAC and through the Network on a PC. Also the 2nd (much older) time capsule I have in bridged mode is working just fine for both the drive and the wifi.

I think you should take the TC back to apple for testing.
It does make it confusing if you have multiple wireless AP's .. you should turn off everything but the TC that is giving you problems.. then when the wifi drops out, test with ipad or iphone for instance.. if it is gone .. then take the TC to apple for replacement.

I have a time capsule that has worked flawlessly for several years. I recently upgraded my iMac OS to 10.8.4 and coincidently (or not) have started having some issues with backups. When I go into time machine, it struggles to find the time capsule disk

I have to unplug my time capsule and reboot it. Is there a diagnostic routine I can run or any error detection I can look for?

You are absolutely right.. when apple changed significant features in Lion and Mountain Lion .. they introduced a bunch of issues into networking which are bugs to this day..unacknowledged.. and without much that will fix them.. other than your reboot strategy.. which is like.. well that other OS.. where continual reboots are considered normal.
Old TC may also just suffer from age.. we continually tell people they have a lifespan.. 3years is the reliable span.. after that expect anything.. sudden death.. slow decline.. continual hassles and problems. If the backups are important to you.. then it is telling you in a very clear way.. replace me.. I am no longer happily providing services promised.
Now to specifics.. we don't know what the problem is.. if we knew we could give some work around.
The problem is odd in that it doesn't affect everyone.. if it starts .. people find it starts several months in to ownership.. it is never cured.. or even curable.. something like DNS or ARP table is being lost.. but it is not either of those things.
Is there a diagnostic routine I can run or any error detection I can look for?
Nothing much shows up anywhere. Including the TC log or local logs. It simply has lost the TC disk but not internet.
So.
Some things do help.
I don't know if you have pondini's resources.. TM is a complex piece of software.. it has multiple issues.
http://pondini.org/TM/Troubleshooting.html
Look at A1 .. load the widget.
A5 .. verify the backup.
A4 .. reset TM.
All of those things can help.. look at some of the typical problems.. C12 and C17 being the most common since Lion.. and exacerbated in Mountain Lion.. not fixed.
Some suggestions.
1. Keep names short, no spaces and pure alphanumeric. See C9 http://pondini.org/TM/Troubleshooting.html
2. Do not use 7.6.3 firmware... go back to 7.6.1 or even better 7.5.2 on an old one.
Firmware downgrade is easy in new utility. Hold down the option key whilst selecting version.
3. I recommend a very short dhcp lease time.. 20min for example. In whatever device is the router .. that can help keep things up to date.. and use dhcp reservation again to see if the address info helps to keep things updated.
4. Do turn on ipv6 local link.. which you need to anyway with 6.3 utility.
http://support.apple.com/kb/TS4597
5. If you are using a desktop.. an external drive is faster.. more reliable and easier than TC for Time Machine backups..
6. Consider using CCC or another backup software.. if you want to continue to use network drive.
7. Although using 6.3 airport utility has some advantages.. it is also devoid of a lot of tools that are in v5.6 airport utility.. well worth loading into at least one computer on the network.. if you only have Mountain Lion now here is one method.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
Leave the package open on the desktop so you can see the file. AirportUtility56.pkg
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. If your Mac refuses to run the software, because it wasn’t downloaded from the Apple store, go to security in preferences and allow other software to work.. this is limitation of trade methinks. You can set back later if you like.
Now drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. in finder, open the new directory, drill down.. applications, utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall version 6 (now 6.3 if you updated) so don't try.. and you cannot or should not run them both at the same time.. although I have had no problems when doing so.
For screen shots see this post.
https://discussions.apple.com/thread/4668746?tstart=0

The WiFi on my Time Capsule suddenly stopped working

Hi,
Im not sure what to do, hopefully somebody out there is able to help me with this... Suddenly the Wifi stopped working from my TC. I have not changed any settings or anything...
I only use the wifi on my MacBookPro and on my iPhone 4S. I was streaming a movie this morning and everything was working fine. Then a few hours later when my computer is trying to connect to the wifi "PPPoE Connecting" scrolls next to the wifi-symbol, and nothing happens. My iPhone connects to the Wifi, but I am not able to surf the net or check my emails...
My MacBook can find the TC and all the data I have stored on it, it is only the wifi that is not working.
I have tried to switch it off and on again, but nothing helps...
I really hope that someone out there might know what happened and what I can do about it???
/Eva

Is it the AC model.. tall one?? If not the exact model model please from the rubber mat on the bottom.. A1xxx ..please don't give us the serial number.. that is harder to work with.
Please tell us the whole network setup..
What modem you use? make and model helps..
Is the modem running also as the main router or is bridged?
Is the TC router or bridge?
You have power cycled the TC .. have you power cycled the whole network? Power on in correct order.. modem.. wait two min.. TC .. wait 2min then the clients.
No luck factory reset.. see method below.
Redo the setup.
This time use all short names, no spaces and pure alplhanumeric.
ie TC name = TC
Name of 2.4ghz = TC24ghz
Name of 5ghz = TC5ghz (please set a different name for 5ghz).
The Factory Reset TC Gen1-4. Or AE Gen1-5
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec.
Release it when the status light flashes rapidly. If it doesn’t flash rapidly you have missed it and try again.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
Factory reset TC Gen 5 or AE Gen 6
Hold in reset for about 5sec until the status light flashes quickly.
If your AirPort AE or TC still doesn’t respond, do a similar reset to the Gen1-4.
Unplug your AE/TC .. hold in reset and power the TC/AE back on.. without releasing the reset.. wait until status led flashes rapidly.

My Time Capsule / WiFi stop working.

My Time capsule stop working and I looked for the support page on Apple's website and to be sure about the model of my Time Capsule I wrote down the serial number of it on the technical support page to make sure that my TC is the 1st generation and as many of you have said already, I'm very lucky to have it working for so long despite the issues of the equipment but I also could read on the Apple's website tech page that " The AppleCare Protection Plan for your computer covers Time Capsule." . Is it true ? Because I do have the Apple Care for my iMac.

Where can I buy and have the specifications of the parts to replace the dead ones ? I saw a guy who change the power supply to an external MagSafe of MacBooks ... lol
Thanks.
Ebay HK will ship anywhere in the world. That is still the best way at the moment. Unless you want to start changing capacitors.. if you have not done soldering of fairly fine boards.. don't!! Get a solution made up.
Or contact a repairer in your country or nearby.
The cost of repairs starts to go too high to be economic though.
You need a set of capacitors if you want to diy. There are plenty of sellers on ebay. You must get the exact right type. Size and performance are vital.
I gave a whole bunch of methods to fix the TC.. including Magsafe power supplies on my website. The easiest though is a 12v to 5v module and 12v supply.
See https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair
And there is a list of repairers.
https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repairers
If you want the very cheapest method to at least get the TC running as an airport extreme.. you only need a 5v 2A power supply.. but that is real 2A.. not peak.. continuous, so it is usually better to find 3A. You can then cut off the existing supply board plug and just wire it to the supply. Put the hard disk in a usb holder and connect via usb or buy an esata box and run the cable out..
Good luck with it.

Two Time capsules that stopped working after 12 months

Similar Messages

Maybe you are looking for