UCCE 8.5(2) Concurrent User license count

Question

I am looking for a way to view concurrent license and/or user count on a daily basis.  UCCE 8.5(2)                  

Answer 1

Here is the solution:
In UIC create a report definition:
SELECT agents_logged_on = AgentTeamRealTime.agents_logged_on,
total_agents= AgentTeam.total_agents
From 
(SELECT agent_team_name=  Agent_Team.EnterpriseName,
agentteamid=Agent_Team_Member.AgentTeamID,   
Supervisor=(SELECT Person.LastName + ', ' + Person.FirstName FROM Agent (nolock), Person (nolock) WHERE Agent.SkillTargetID = Agent_Team.PriSupervisorSkillTargetID AND Agent.PersonID = Person.PersonID), 
agents_logged_on = sum(CASE WHEN Agent_Real_Time.AgentState <> 0  Then 1 else 0 END),
     media = Media_Routing_Domain.EnterpriseName, 
DOY = MAX(Datepart(dy, Agent_Real_Time.DateTime)),
active_in=sum(CASE WHEN ((Agent_Real_Time.AgentState = 11 or Agent_Real_Time.AgentState = 4) and Agent_Real_Time.Direction=1)  Then 1 else 0 END),        
active_out=sum(CASE WHEN ((Agent_Real_Time.AgentState = 11 or Agent_Real_Time.AgentState = 4) and Agent_Real_Time.Direction=2)  Then 1 else 0 END),
active_other=sum(CASE WHEN ((Agent_Real_Time.AgentState = 11 or Agent_Real_Time.AgentState = 4) and Agent_Real_Time.Direction=3)  Then 1 else 0 END),
hold_state=sum(CASE WHEN (Agent_Real_Time.AgentState = 10 or Agent_Real_Time.AgentState = 12)   Then 1 else 0 END),        
not_active= sum(CASE WHEN (Agent_Real_Time.AgentState = 14 or Agent_Real_Time.AgentState = 3)   Then 1 else 0 END),   
wrap_up = sum(CASE WHEN (Agent_Real_Time.AgentState = 5 or Agent_Real_Time.AgentState = 6)   Then 1 else 0 END),
not_ready= sum(CASE WHEN Agent_Real_Time.AgentState =2  Then 1 else 0 END),
reserved =sum(CASE WHEN Agent_Real_Time.AgentState = 8  Then 1 else 0 END),                               
eligible_for_task=sum( CASE when Agent_Real_Time.AvailableInMRD <> 0 THEN 1 else 0 END) 
From Agent (nolock),Agent_Real_Time (nolock),Agent_Team_Member (nolock),  
  Person (nolock), Media_Routing_Domain (nolock), Agent_Team (nolock)
WHERE Agent.PersonID = Person.PersonID
      AND Agent_Real_Time.MRDomainID = Media_Routing_Domain.MRDomainID
      AND Agent.SkillTargetID = Agent_Real_Time.SkillTargetID
      AND Agent.SkillTargetID = Agent_Team_Member.SkillTargetID
      AND Agent_Team_Member.AgentTeamID = Agent_Team.AgentTeamID
GROUP BY Agent_Team_Member.AgentTeamID,Agent_Team.EnterpriseName,
       Agent_Team.PriSupervisorSkillTargetID,
    Media_Routing_Domain.EnterpriseName) AgentTeamRealTime,
(Select total_agents= count(SkillTargetID), agentteamid=Agent_Team_Member.AgentTeamID from Agent_Team_Member (nolock)
GROUP BY Agent_Team_Member.AgentTeamID  ) AgentTeam
where AgentTeamRealTime.agentteamid = AgentTeam.agentteamid
ORDER BY AgentTeamRealTime.media, AgentTeamRealTime.agent_team_name
Leave the Fields Tab as created
Properties Tab:
    Description: Whatever you want to call it
    Key Criteria Field: agents_logged_on (agents_logged_on)
Adjust permissions to My Group and All Users
Then create report
works great to add a scheduler in giving hourly updates of concurrent logged in agents.
Larry Gyrion
Cisco Unified Communications Manager Administrator - Consultant