UCCE Total time spent in queue

Hi all,
My customer wants to gather the time all abandoned or answered calls spent in queue from calltype reports.
Ex. one call spent 1 minute in queue and then was answered by an agent and another call spent 1 minute in queue end then abandoned
For this exemplo, the total queue time is 2 minutes.
Does anyone knows what field in CT reports could provide this information?
Thanks

This is readily available from the Route_Call_Detail table in your HDS.
where RouterErrorCode = 448 and RouterQueueTime > 0
would give you the abandoned calls. When RouterErrorCode is zero they have normally been answered. You can put the CallTypeID in here to filter.
You would need to run specific SQL queries against this table in the HDS and need to control the search using DateTime to make sure your query works efficiently. Be careful.
Check out the description of the table in the ICM Schema Guide.
Regards,
Geoff

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Capturing total time for a report..

Hi all..
I have a query. Is there a way to capture total time spent to show a report on browser
If I understand the way it works in OBIEE
Browser -Presentation Services -- HTTP Request or Response (This we can see by increasing sawlog config file to see more details in sawlog0.)
Presentation services - BI Server (By Usage Tracking S_NQ_* tables, it gives response time, elapsed time and such statstics)
BI Server - DB ( The query running time also captured in usage tracking table)
My understanding is on whole when Presentation services pass the request to BI Server..and when it BI server returns the data to Presentation services..
There shoud some COMMON PARAMETER to match the request sent and received ..Mapping the requests...
Is there a way to get that parameter/variable/sytem variable..so that I can accomplish objective of tracking total time spend for a request..
I could increase saw log and see there is no common parameter that I could match from Sawlog to NQQuery Log, but no luck
Can anybody help here to find someway? any pointers?
Thanks in advance..

There is no parameter that captures the browser rendering time of the report. In the manage sessions if you check the report run time stats you should be able to find the elapsed time, db connect time and compilation time
To find a more accurate time to render the report and the time when it has become active you can check that information Under Manage sessions in the RPD. That will give the start time and report active time which is the time at which the report is active.
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Calculating total time.

I'm somewhat new to using spreadsheets. Basically I just want to keep track of the time I spend doing a particular job. So I'm tracking my start time, end time, and then I want to calculate the total time spent. Thanks.

Yes, I thought about that. But if you start at say
9pm and end at 2am you would get the incorrect result
of 7 hours. I think I have to convert the time to
something else before the math takes place. But I'm
not sure how that would work.
I'm not sure how you managed to subtract 9pm from 2pm and get 7 hours. When I try 2am - 9pm, I get #VALUE!, as AppleWorks reads both 'times' as text, and cannot use Text values in a formula that requires numbers. AppleWorks is a bit fussy on what it considers to be a number.
Using the default alignment, you can recognize what AppleWorks thinks is a number—it will be aligned to the right of the cell—and what AW considers to be Text—it will be aligned to the left of the cell. In the case of Time, you're better off using the 24 hour clock, and entering one minute betore 2pm as 13:59.
The Mac clock's unit of time is the (24 hour) Day, and all times entered are regarded as the portion of one day that has elapsed up to that time. When you do the subtraction, the result is also a time of day. For start and end times within the same calendar day, simply doing the subtraction will give a result that can be read as the (correct) elapsed time. For the example times you gave, the 'correct' result is also visible:
02:00 - 21:00 = 05:00
But the actual numbers behind that 05:00 result and the two times used to get it are the portion of the current day that has passed up to each of the times entered, and the difference obtained when you do the subtraction:
0.0833 - 0.8750 = -0.7917
If you only want the (readable) result for a single day, that's not a problem. But if you want to add the results to get a total time for a week, you need to (make AppleWorks) do some additional math. In simplest terms, you need to add 1 to the end time if the end time is on the calendar day after the start time. There's an explanation of this below, which you should read for a better understanding of Time and the Mac, but which isn't necessary to use the formula.
The formula assumes your start time is in column B, your end time in column C, your formula reporting time worked is in column D, and that you will enter times in rows 2..6, and calculate the week's sum in D7
Enter in D2, and fill down to D6: =IF(C2,C2-B2+(C2<B2),"")
Format these cells to display as Time.
Enter in D7: =24(SUM(D2..D6)) —to report the result in hours (eg. 25.678)
Format the cell to display as Number, General.
or
Enter in D7: =INT(24(SUM(D2..D6))&":"MINUTE(SUM(D2..D6)) —to report the result as hours and minutes
Note that the second option for D7 produces a text string which will not be useable in further calculations.
This is Text, so no Number formatting is necessary.
Regards,
Barry
Time and the Mac
The Mac clock tracks time in Days and Fractions of a Day, starting at midnight, January 1, 1904.
Nine PM today, May 8, 2006, represented as a decimal number, is 37383.875. Two AM tomorrow, May 9, 2006, is 37384.0833333333.
An AppleWorks spreadsheet cell (or database field) formatted to display as Time will ignore the whole number part of those numbers, and interpret the decimal fraction part as Time of Day, and display the result in the Time format you have chosen for the cell.
A cell (or field) formatted to display as a Date will ignore the fractional part of the number, and display the whole number part in the Date format you have chosen.
When you enter a time, the result is the time of day on January 1, 1904. When calculating elapsed times where start and end times cross the midnight boundary, you need to add 1 (day) to the result to compensate for the change in day and get a result that can be used in further calculations. That's what the "+(C2<B2)" part of the first formula above does—adds 1 if "(C2<B2)" is TRUE or adds 0 it it's false.
If you add times, the result is 'correct', but if the total reaches 24 hours, the displayed result will appear incorrect as a Time formatted cell ignores the whole number part of the actual result (eg. 27 hours, or 1.25 days), will display as 03:00, the same as 3 hours, or 0.25 days. You can convert the result to hours and fractions of hours by simply multiplying the result by 24, and displaying it as a Number rather than as Time.
B

Adding 2 Time formulas in Textboxes to get a total time

I have been trying to add 2 time calculations together to get a total time rounded to the minute, but have been unsucessful.
What I have right now in field "TimeIn1 and TimeOut1" is the calculation on click "$=Num2Time(Time())"
I am tryingto make it so that the person using the form can click in the Time In boxes and have the time automatically entered. Then I want to add 4 fields together
to get a total time spent on a project.
The 4 fields are;
TimeIn1
TimeOut1
TimeIn2
TimeOut2
Total Time
I need it to do the equasion like this;
(Timein1+(TimeOut1-TimeIn2)+TimeOut2)/60=TotalTime
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Please help this newbie.

Here is a script that will do the task in Acrobat, you will have to change the field names and formats to match your form:
// start time
// Start time field name
var cStartName = "StartTime";
// Start time format:
var cStartFormat = "HH:MM";
// end time
// end time field name
var cEndName = "EndTime";
// End time format:
var cEndFormat = "HH:MM";
// some conversion functions
// function to convert time string to minutes
function Time2Num(cTime, cFormat) {
// convert time string to minutes
// convert time string to date object
var oDate = util.scand("mm/dd/yyyy " + cFormat, "01/01/1970 " + cTime);
// convert date object to number of milliseconds
var nTime = oDate.getTime();
// convert milliseconds to minutes and return value
return Math.round(nTime / (1000 * 60));
} // end Time2Num function
function Num2Time(nMinutes) {
// convert time string to Hours and Minute
// hours in nMinues
var nHrs = Math.floor(nMinutes / 60);
// remainder minutes from hours in nMinutes
var nMins = nMinutes % 60;
// return formatted time string
return util.printf("%,101.0f" + ":" + "%,102.0f", nHrs, nMins);
} // end Num2Time
// end conversion functions
// perform the calculation using the fields:
// get the values of the fields
var cStartTime = this.getField(cStartName).value;
var cEndTime = this.getField(cEndName).value;
// clear the value
event.value = "";
// test for not null time strings
if(cStartTime != "" && cEndTime != "") {
// compute the time difference in minutes
nDiff = Time2Num(cEndTime, cEndFormat) - Time2Num(cStartTime, cStartFormat);
event.value = Num2Time(nDiff);
} //end not null values

Tracking user time spent on site.......

Hello Friends,
I want to track total time spent by user on my site, after he logs in.
User session time out time is 15 minutes. How can i trace how much time he has spent in total on the site?
Can anyone help me in this?
Thanks in advance.
regards,
Kalpesh

All you can know is what time the user accessed the pages and servlets on your site. Page accesses are logged by the web server and servlet accesses can be logged by code in the servlets. Once the page is downloaded to the user's browser, you can't tell if the user looked at it for 5 minutes or looked at it for 10 seconds and then left the room.

Audio Queue Services Elapsed and Total Time

Does anyone know how to get the elapsed and total time of a file being played using Audio Queue Services? I am using a .caf file and it plays without a problem but I can't seem to figure out how to display the elapsed and total time of the audio file.
On a side note, I'd like to hook up a scrubber (like the one in the voicemail section of the Phone app). Does anyone have any idea how to set the playback position of an audio file?

Hi, Shindigg,
Does your code works after performing fast forward/rewind?
I got an awful result.
After I performing ffw or rwd, the mSampleTime is not the exact time which had been played, it always returns the total played time.
For example, I clicked the ffw button when playing at 10secs, and mean to jump to 20secs, the AudioQueue did jumped to the 20secs, but the mSampleTime still remains to 11, 12, 13secs....
Did you got a similar problem? If so, how did you resolve it?
Thanks
-Tonny

Calculating total time from a query

Hi everyone,
I have a simple database and one of the fields in this
database is time spent on stuff, for example a bike ride lasted
00:45:00, 01:33:03, 01:23:03 ETC
what I am trying to do is calculate total time. so do a sum
of that column.
Simple enough.
the column is a VarChar, I tried Time as well and well that
did not go well.
if I use mysql command line I get this:
mysql> SELECT SUM(mv_time) FROM data WHERE user_id = 2;
+--------------+
| SUM(mv_time) |
+--------------+
| 8 |
+--------------+
1 row in set (0.00 sec)
No idea how it came up with that one as 8 is incorrect
so I got a bit fancier:
mysql> SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(mv_time))) AS
mv_time FROM data WHERE user_id = 2;
+----------+
| mv_time |
+----------+
| 26:14:58 |
+----------+
1 row in set (0.00 sec)
Bingo that is correct.
but if I use that same query within cfquery I get a nice java
error telling that you can't have 26 hours in a single day.
Any ideas how I can accomplish this should be simple task?
Thank you.
Luc

Hi Cf_dev2,
How would I go about making easy for my users to submit the
seconds into the database?
for example I would want them (them being me really :) ) to
enter 01:35:00 (for one hour and 35 minutes) and then have CF or
SQL convert that to seconds (instead of having myself figure that
out manually I am no good at math)
Jdeline, I don't understand what you mean by not storing it
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Luc

How to get time spent in the repaint(long delay) method of component?

Hi,
I'm trying to get the time spent in the repaint method of Component. I tried to surround the method with time information:
long time = System.getTime();
component.repaint(400);
time = System.getTime() - time;
System.out.println("Time spent in repaint is: " + time);
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I thought to catch the event that could be thrown when redrawn is completed but could not find this event....
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Understanding MapViewer log - total time loading X features

Hi All,
I'm interested in finding out more about how to understand the following lines from the log file.
What I'm unsure about is what "total time loading features" means. For example Theme_14 has a sql exec time of 1797ms, however the total time loading 3 features is 21233ms.
I'm assuming the total time includes the sql exec time. However there is about 20 seconds extra. Understanding this time should allow me to make changes to reduce it.
What is MapViewer doing in that time? / What are the components that make up the "total time loading features"?
Mon Apr 21 14:57:30 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_1 ] sql exec time: 63ms, total time loading 0 features: 63ms.
Mon Apr 21 14:57:30 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_2 ] sql exec time: 422ms, total time loading 0 features: 422ms.
Mon Apr 21 14:57:30 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_3 ] sql exec time: 422ms, total time loading 7 features: 422ms.
Mon Apr 21 14:57:30 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_4 ] sql exec time: 422ms, total time loading 0 features: 422ms.
Mon Apr 21 14:57:30 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_5 ] sql exec time: 516ms, total time loading 0 features: 516ms.
Mon Apr 21 14:57:30 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_6 ] sql exec time: 500ms, total time loading 0 features: 500ms.
Mon Apr 21 14:57:30 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_7 ] sql exec time: 516ms, total time loading 0 features: 516ms.
Mon Apr 21 14:57:30 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_8 ] sql exec time: 422ms, total time loading 5 features: 422ms.
Mon Apr 21 14:57:30 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_9 ] sql exec time: 516ms, total time loading 0 features: 516ms.
Mon Apr 21 14:57:31 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_10 ] sql exec time: 218ms, total time loading 0 features: 218ms.
Mon Apr 21 14:57:31 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_11 ] sql exec time: 437ms, total time loading 12 features: 453ms.
Mon Apr 21 14:57:31 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_12 ] sql exec time: 766ms, total time loading 16 features: 1141ms.
Mon Apr 21 14:57:32 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_13 ] sql exec time: 906ms, total time loading 1 features: 1735ms.
Mon Apr 21 14:57:51 EST 2008 DEBUG [oracle.sdovis.theme.pgtp] [ THEME_14 ] sql exec time: 1797ms, total time loading 3 features: 21233ms.
Mon Apr 21 14:57:51 EST 2008 INFO [oracle.sdovis.DBMapMaker] **** time spent on loading features: 21233ms.
Your time is appreciated. Any other comments are also welcome.

Hi,
the "total time loading features" includes the whole process to prepare the theme data. It includes the SQL execution time plus the data fetching plus some other minor tasks which do not affect much the final total time. So basically look for the SQL exec time and the fetching/loading of data. In your case, the fetching/loading of THEME_14 geometries is taking too long. Also the SQL exec time for just 3 features seems high. For the fetching, check if the geometries are too detailed (too may points), and for the SQL check if you can improve it (the log, in finest mode, also shows the query executed).
Joao

Metrics "Database Time Spent Waiting (%)" is at ... for event class "Commit

Hi guys
I'm getting this warning every 20 minutes from Enterprise Manager 10g: Metrics "Database Time Spent Waiting (%)" is at 67.62891 for event class "Commit". My database is an Oracle 10g 10.2.0.4 (Linux x84_64) with dataguard, one physical and one standby networked at 100Mbit. I have 3 groups of 50M redo log with a low volume of transaction for now. Here are some metrics numbers:
SQL> select sum(seconds_in_wait),event from v$session_wait group by event;
SUM(SECONDS_IN_WAIT) EVENT
121210 SQL*Net message from client
0 Streams AQ: waiting for messages in the queue
18 wait for unread message on broadcast channel
6 LNS ASYNC end of log
30 jobq slave wait
37571 rdbms ipc message
384 smon timer
35090 pmon timer
I tune the my listerners for Dataguard using the documentation. I don't know what to tune anymore, is someone has a clue.
Thanks,
Chris

cprieur wrote:
Metrics "Database Time Spent Waiting (%)" is at 67.62891 for event class "Commit"
I'am also getting this message at a regular time:
Metrics "Database Time Spent Waiting (%)" is at 64.09801 for event class "Network"
The report, I was sent only to indicate the time spent on: SQL*Net message from client
I believe that these metrics are explained here (near the bottom of the page):
http://download.oracle.com/docs/cd/B19306_01/em.102/b25986/oracle_database.htm
There are only two wait events in the Commit class (on 11.1.0.7):
log file sync
enq: BB - 2PC across RAC instances
log file sync waits happen when sessions issue a COMMIT or ROLLBACK. Sessions will wait on this event until LGWR completes its writes to the redo logs (LGWR will likely wait on the event log file parallel wriite while waiting for the write to complete). I believe that your DataGuard configuration may contribute to the long waits experienced by LGWR, and it may be made worse by the network connection.
http://download.oracle.com/docs/cd/B28359_01/server.111/b28294.pdf
"Maximum availability - This protection mode provides the highest level of data protection that is possible without compromising the availability of a primary database. Transactions do not commit until all redo data needed to recover those transactions has been written to the online redo log and to at least one standby database."
So, if Maximum availability is configured, the sessions will have to wait for the redo to be applied to the remote database.
At the system-wide level you will almost always be able to ignore the SQL*Net message from client wait events. At the session level this wait event has a more significant meaning - the client computer is not actively waiting on a response from the database instance - the client is either sitting idle, or performing client-side processing.
Sybrand, if he joins this thread, will likely be able to provide a more complete answer regarding DataGuard's contribution to the Commit wait class.
Charles Hooper
IT Manager/Oracle DBA
K&M Machine-Fabricating, Inc.

Interaction Center scenario: total time when agent is "not ready"

Hi,
I have a requirement to show the total time when an agent is "not ready" in IC. I know an agent is either "ready" (to pick up calls) or "not ready". Any idea which business content handles this?
Thanks!

As thomascollins said, you can build an Agent Management workflow. A couple of comments though.
A lot of our agents have multiple extensions on their phone. If they are talking on a non queue extension they let the queue extension ring out putting them in a "not Ready" State.
It would be better if the agent went "not ready" immediately they take a call on their non-contact center line to prevent RONA which is not providing your customers with the best possible service. The routing engine will select another available agent. This positive action by the agent will remind them to take the inverse action and make themselves ready when they finish their call on their non-CC line (well, maybe ).
Requested FunctionalityProvide Queue supervisors with an alert through email or another method to let them know that an agent have gone into a "Not Ready" State.
You would not want this alert done immediately - the poor supervisors would get hammered. Perhaps an alert if an agent is in the "not ready" state for more than (say) 5 minutes. Of course, this now means that the not ready state is useless for meetings, short breaks, lunch and so on - and agents would have to logout for those. Not a problem, and logging out is my preferred method. Just making an observation.
Regards,
Geoff

Metrics "Database Time Spent Waiting (%) is ar 100 for event class "Applica

Metrics "Database Time Spent Waiting (%) is ar 100 for event class "Application".
i get this error in database. help me regarding this error.

Streams AQ: qmn coordinator idle wait     31     16     42598     1374.12     425976281     989870553     2723168908     6     Idle
Streams AQ: qmn slave idle wait     15     0     41599     2773.27     415990747     1830121438     2723168908     6     Idle
Streams AQ: waiting for messages in the queue     83     83     41478     499.73     414776290     3955192389     2723168908     6     Idle
jobq slave wait     134     131     39906     297.8     399055017     782339817     2723168908     6     Idle
Streams AQ: waiting for time management or cleanup tasks     7     4     3778     539.71     37779540     3702640206     2723168908     6     Idle
class slave wait     3     3     1499     499.54     14986144     1055154682     2723168908     6     Idle
Streams AQ: qmn coordinator waiting for slave to start     2     1     500     249.95     4999066     1565566389     1893977003     0     Other
LGWR wait for redo copy     1     0     0     0     1     4266849434     1893977003     0     Other

Metrics "Database Time Spent Waiting (%)" is at 23,02268 for event class "C

Hi,
on 10g,
I have this alerte in DB control home page :
Metrics "Database Time Spent Waiting (%)" is at 23,02268 for event class "Commit"
Should I do any action/correction ?
Thank you.

user522961 wrote:
Thank you.
Here is the result :
SQL> select sid, event, p1, p2, p3 from v$session_wait where event not in ('SQL*Net message from client', 'rdbms ipc message', 'pipe get', 'PL/SQL lock timer',
'pmon timer');
SID EVENT                                                                    P1         P2      P3
163 jobq slave wait                                                           0          0       0
165 Streams AQ: waiting for messages in the queue                          8808 875118900       5
166 SQL*Net message to client                                        1413697536          1       0
167 wait for unread message on broadcast channel                      865275080 865241852       0
169 Streams AQ: qmn slave idle wait                                           0          0       0
170 Streams AQ: waiting for time management or cleanup tasks                  0          0       0
179 Streams AQ: qmn coordinator idle wait                                     0          0       0
194 smon timer                                                              300          0       0
8 rows selected.Regards.As per above result, it seems there was no critical wait event or something occurs during frequent commits.
If you know which application or batch processing caused this, for the best result, you should rerun this query during that workload.

UCCE Total time spent in queue

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