UCCX 7.0 – Agent not logging on 'NATed' UCCX – License server down

Hello everybody,
One external network needs to work with our private CCM/CCX system.
The IP phones are installed on our managed network and they work fine, but the Cisco Agent Desktop is installed on the external PCs.
To protect and to secure both networks, they’re connected through a DMZ.
I configure a NAT to publish the UCCX and it’s reachable for the PCs with the agent installed.
I’ve updated the CAD directory Services with the natted/published IP, however, when I try to launch the agent, it connects to the published IP and also tries to connect to the real and private IP of the UCCX ( I’ve checked it with a netstat)
After a while there is a time-out and I get a license error.
Please, does anyone know how to get this scenario working?
I didn’t find any place, any register, where to configure this “natted” IP for the agent.
Thanks a lot!

Hi,
CAD does not support server-side network address translation (NAT). The CAD clients
must be able to connect using the real IP addresses of the server components. When
CAD client addresses are translated via NAT, VPN software must be used. If CAD
clients are used in a NAT environment without VPN software, a variety of problems
may occur, such as agents not being visible in Supervisor Desktop.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad66ig-cm.pdf
Hope this helps.
Anand
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